PetSmart

Uggh. Typical corporate behemoth.
I have shopped at this PetSmart for over 15 years. Unfortunately, I will not be returning. Natasha, the manager, would not take back a defective Gentle Leader. I just bought a new one today to replace the 3 month old one that was defective and was told by a sales person to bring the defective one back. However, when I came back, Natasha said it was over the 2 month mark on the receipt. The Gentle Leader clasp broke after only two months. I am very disappointed in the PetSmart policy and their management.
I will give props to the sales people, though, who are always so helpful and courteous.
I will take my business to a different pet store from now on that actually respects and appreciates their regular customers.

Thanks for a wonderful first visit. You were the first stop from the airport. Wish I could come back but I live at camp pendleton. I will definitely visit the location in Oceanside.

I don’t typically get good service in any big box retail store. I’ve been coming here for quite some time now to purchase food, toys, treats, etc for my two dogs and also for the grooming salon. There have been a few issues here and there but the managers are always happy to make it right. Recently, I was in looking for a new type of harness for my 8 pound older dog. The girl who was working (wish I could have gotten her name!) eagerly assisted us. She showed me a new type of harness I had never seen before and explained how it could solve our dilemma. I was very impressed with her knowledge and willingness to help. She found the smallest size they carried, opened the container, adjusted it and put it on my dog. Rarely have I seen an employee go that far to help! Unfortunately, the smallest size was still too large for my dog but if it fit I would have bought it for sure. I hope this employee is recognized for her outstanding job.

Love this pet store! They’re always in stock for all my pet needs. Parking is plentiful!
The only thing for me is it’s pricey. Sometimes they have good deals or sales especially if you have a membership card which is obviously free to sign up!
Customer service is nice too, can’t complain on anything here!

PetSmart offers plenty of pet food and pet items for the lowest prices I’ve found in Point Loma. They have a very large and spacious store with a huge variety! Right now I stick with Purina Pro Plan for my cat as it’s affordable and good quality.
Usually the food I buy is on some kind of special, and there are also coupons that can be used to get better deals. Sometimes you also get a $ 5 off coupon if you reach a certain amount during purchase (usually $ 50).
I find their employees to be extremely friendly and helpful, and they have never given me any problems. In fact, sometimes they’ll even point out a discount that I overlooked!
P. S. Please don’t feed your pet Friskies because they actually use burnt ash as a filler. Your pet deserves better than that!

Convenient and clean store. Never hard to find parking but it’s a little difficult to get to. Fast and friendly check out

Came here after getting crappy service at The Sports Arena Petco. Was getting some new fish and the service at Petsmart was spot on. The young woman working at aquatics was super polite and provided great customer service. She also was able to answer other customers who had questions as she was finishing up with me. The checkout girl was awesome, got me set up with their loyalty card and quick checkout and explained their return policy if the fish die. Well, Petsmart has won me over ! I’ll be back for sure.

Ok, I spend a lot of time at this location bc they pretty much have everything. But, this is the 2^nd time I have gotten pantry moths from there. The first time was about a yr and a half ago from a bag of Wellness Senior dog food. My dog had since passed and I hadn’t been there since. Fast forward to now, I’ve been there several times in the past 3 months bc I have a new puppy… I saw pantry moths on the boxes of milkbone dog biscuits… Several of them, even mating!!! Well apparently I brought them home again. GET IT TOGETHER PETSMART!!!

Jessica is the best groomer ever. Thank you.
I’ve been to some fancy ones and nobody does a better job then she does. She’s also very kind.
My little Charlie was really matted. I thought she would have to make him bald. But she was able to save some hair and he looked adorable.

You get what you pay for. First time taking our 6 month old puppy to a groomer. Didn’t want to spend $ 80. But I do guess you get what you pay for. We had an 11 o’clock appointment Yeah right. When they took him they said I will call you. I said time frame? He said about 2 hours I said ok. 2 hours pass we did not get a phone call. We go to pick our puppy up. We’re told he’s been ready for about 40 minutes. The groomer said he had called and left a message but no such message or call was made to my phone. They repeated my phone number back to me accurately. It was ok if you want a conveyor belt experience.

This is for the Grooming salon. I was helped by Lauren who was wonderful with our family’s Yorkshire Terrier. It was a smooth fast and professional experience with a caring and exceptional groomer. I highly recommend.

My dog Milo is notorious for hating having his nails cut. He is a giant, wriggly, crying baby about it. After months of failed attempts with friends and other groomers, I popped into the Rosecrans location to give it another shot. Karla and the other ladies were all very friendly and helpful. Even when my dog was crying to high heavens, Karla was very patient and miraculously got the job done. Cannot thank her enough!

This is my usual petsmart and generally like the selection. I will always and buy online because of the better rates and pick up in store. They haven’t had all the bulk quantities I have ordered at times but I was buying in bulk so understandable. They are nice and always will give my German Shepherd pup a treat while we are in line signing for the order. Great prices and great place!

No better place to get your little friend a pawdicure or some more treats!!!
This Petsmart meets any requests a pet owner might have. First off, the parking lot is a decent size so there shouldn’t be any issues finding parking. The grooming salon opens an hour before the actual store opens so that’s convenient if you’re the type of owner who does errands early in the morning. They also have a pet hospital if you need veterinary services while you’re shopping in Petsmart.
There are a lot of treat options here, but I must say that the prices are quite steep. I’d probably stick to getting my dog treats at Trader Joes. The layout of the store is quite generic like any other Petsmart. They have fish, rodents, scorpions and all that good stuff, so it’s entertaining to walk around while your pet is being groomed.
The employees are always nice to me and they treat our dog Snoopy like a queen. Overall, it’s a very nice Petsmart, still, I would only come here if it’s your closest pet store.

If you want to get a cat here, do not tell the truth.
The bitch on the phone is a totally bitch!!! rude, unfriendly, racist, kept saying «okay, I I don’t care“wtf!!!
One of theirs cute cat Heidi has been on the shelter for 2 yrs, there’s no reason nobody wanted to adopt her. The only reason is the so called organization will try everything to stop you adopt their cats. I just want to give one of those cat a comfortable home and be honest on the application, but this organization is just AWFUL! I feel sad for those kitties.
My boyfriend and I was trying to adopt a cat, and the PetSmart is very close to us, so we walked in and wanted to give it a shot. Those cats are so cute, especially Heidi and Bitty. Bitty is small and smart, and Heidi is quiet and kind, since we want a younger cat, we chose Bitty. After we submitted the application form, an evil woman named Sherry or Shanron called us, said we can’t keep the cat because we leave an school address as contact in the application form which was a mistake because my boyfriend currently live on campus and I will have the cat for a while. After correcting the address, this horrible person started to stick on the address issue. No matter how we tried explain to her, she refused to believe us, and asked me for my landlord’s phone number. I gave it to her, she called, and confirmed that everything we said was true. Then she started to pick every tiny hole in our application form, for example she asked me why my family abandoned a cat in 2005. I explained to her that my family moved to another city, and my mom was allergic to cats, so we gave it to our old neighbor who always loved our cat. Then she asked what are we going to do when we are going back to our home country. We explained to her that we will carry the cat on the plane with us. All I felt was she didn’t want us to adopt the cat at all. She already pissed me out at that time, so I told her I don’t want the cat, we quit. The funny thing was, after I said I don’t want the cat, she tried to force me have it. Then we think «okay, it’s not worth to be angry with this bitch». When we were about to pick the cat, she called again, said Chinese customs are going to isolate the cat for 30 days, which is NOT TRUE!!! Then she hang up the phone when I talking to her.

Came to this location twice I would give it 0 stars if I could ! First time I came in with my puppy to get shots there was no other customers in line but the women at the vet clinic blatantly ignoring me carrying on with their conversation as I waited to make an appointment, I ended up leaving came back a second time to buy a bark collar for my other dog asked a woman at the front if she
Could help me she came over and didn’t know any thing about the collars went to grab Somone else and she didn’t know anything either asked if there was anyone else and she said yes but she was busy I ended up leave after waiting for more than 40 mins ! This place is a joke save your self the headache and go to Petco down the street

I set up a grooming appointment for my two dogs at the beginning of January. The groomer we worked with was very nice. One of my dogs does not like the buzzer so I told her ahead of time to watch her and put a muzzle on (if necessary for a short amount of time to get the job done). We picked up the dogs and they both got a report card – one dog with an A+ and the other that does not like the buzzer had no «grade» but just a recommendation to come in at night when there are less crowds in the store so she relaxes more. We asked how it went and she said it all went well but had to have another groomer help her with the one dog because she doesn’t like the buzzer. I paid the extra money and gave the groomer a good tip. I know doing this job is not easy.
Sixteen days later, I received a call from Animal Control. They told me that my dog bit the groomer on the day I took them in. I told them this must be a joke because I asked how it went and it went fine and I also got report cards that didn’t say anything about a bite. Unfortunately this was not a joke. Animal control didn’t even know which dog it was and set up an appointment with my family.
They came to my house the next day, did not have copies of this report that was supposedly filed, took a mug shot of my dog, and gave me a fine. They told me this was not the first time that someone had no idea that their dog bit another person. They took a picture of the dog that doesn’t like the buzzer because they assumed this must be the dog in question.
When I first received the call from Animal Control, I called the store. The manager of the store was supposed to call me to discuss this. His name is Craig. Well, I still have not received a call from Craig and I do not appreciate being stabbed in the back after visiting their grooming department for our first time. This must be the way that Petsmart operates their business. They tell their customers everything is fine and weeks later decide they want to claim that someone got bit.
This whole thing is a nightmare for my family and we are considering legal action against Petsmart. It doesn’t seem right that animal control can fine you and not even give you a report as well. The system is broken and must be changed.
Beware of Petsmart and their grooming department. I will never be going into that store again and will let everyone know in the Point Loma area of this terrible service they provide to their unknowing customers.

my sister and I brought a new puppy home and within weeks we were feeling the burn of having a naughty, feisty beagle puppy {which by the way was our second… very different from our first beagle, indy}. we walked in, made our purchase and asked the cashier for puppy advice and she referred us to speak to a trainer. our thoughts going in, we’ll talk to the trainer and take lessons in our area {chula vista}.
just off the bat, the trainer, julianna, was knowledgeable, nice and down to earth and my sister and I knew that we could instantly trust her with our puppy. we signed up for puppy education leaving with more hope for a kinder, sweeter and obedient beagle. throughout puppy education and immediate education with julianna {which we took back to back}, scrappy looooooved her! she led with authority, she was entertaining with her stories, she was great with the people and the pups and she addressed any issues that would arise! for scrappy, loud tractors in petsmart moving stock.
as of today, we have a kinder, sweeter, obedient beagle because of julianna. i would recommend julianna to all my family and friends because she was truly the best!!!

This place is great.
When my dog and I walk in here, we find ourselves surrounded by support.
When one Petsmart team member doesn’t feel experienced enough with a particular item, they quickly bring in another person to help.
We couldn’t be happier with the friendly and experienced service provided to us.
Thank you.

I’m going to keep this review short: This store has EVERYTHING you need for pets and then some!!! They also have the friendliest cashiers/​customer service!
I feel like their pet accessories/​food are sometimes at a reasonable price. Other times, you can get it cheaper elsewhere, but when you’re here, you are paying for convenience, as this is a one-​stop shop for everything pet related you need!
From fish to cats to birds to guinea pigs and dogs, they have it all. They also have a great grooming center.
Every Saturday, they have a dog adoption event outside the building. If you are looking for a dog, come check them out! (Disclaimer: super adorable dogs in the photos below)!