Pet Pals Pet Sitting

I have been a Pet Pals client for over 5 years, and they have provided consistent, courteous, reliable and caring service to me and my chubby and lazy kitties without fail, and all at a very reasonable price.
My house is always clean when I return, and the cats are relaxed and happy.
Oh, and they stepped up and helped me with walking a foster dog at the last minute without charging me an extra fee.
If you are loking for a worry-​free experience, give Pet Pals a try.

Excellent! Sonya has watched my cat three times now while I’ve been away and she has been great! My cat gets along great with her and she takes great care of him. She’s very responsive and sends updates while you are away. I would recommend Sonya to anyone who needs someone to look after a pet while away!

Great! Dennis watched my cat for me while I was gone for a long weekend. He sent me texts letting me know everything was going good which made me feel great! It was so easy and made me feel like my pet was really in good hands! I’m leaving for a week and a half in July and already booked them to come out again! I would highly recommend!

We recently used PetPals to provide care for our 2 cats while on vacation for a week.
Sonja was amazing. She provided a daily text to document her visit and added a video and pictures towards the end of our trip. Our daughters really loved seeing the pictures and video.
Great service for a great price.
Thanks Sonja!!!

There is not enough time for me to express how incredibly awesome Pet Pals is. We received nothing but stellar service eek in and week out from Sonya and her staff. Never once did I need to worry about our 3 year lab Kairi because I knew she was in the best of hands while my wife and I were at work.
It is difficult to have a pet and work full time, but knowing that Pet Pals (Sonya) is coming by everyday to walk, feed and love on your pet makes it easier to leave the house each morning.
Sometimes your schedule changes; but no worries Pet Pals ALWAYS worked with me and never once balked at a last minute schedule change. They are professional, positive, reasonable priced and so wonderfully pleasant.
Short term or long term, if you want pet care that is good as you being there, I 110% recommend Pet Pals.

We have been with Pet Pals for over twenty years helping to take care of our cats while we are away. They are a local family owned business. I cannot say enough about their service. They come to our secure condo and feed the guys, play with them, clean the liter and they will water plants, collect mail and newspapers. They are quite dependable; plus the fact that Dennis and Sonya are really nice people. We stay in contact by texting to see how the cats are behaving even when out of the US. They also take care of dogs as well — walks, grooming, etc.

World’s Fastest Pet Sitter
The short summary: If you have pets without any kind of special needs, then Pet Pals is adequate. We have 3 reluctant eaters and one overeater so the 5 minute to 8 minute visits left our cats underfed, especially since those visits were 3.5 hours earlier than scheduled.
The full story: We decided to take a trip for the long weekend. We asked our neighbors to stop by and feed our cats early in the morning and late at night but figured we should pay to have a pet sitter come over mid afternoon to scoop and feed. This would prevent our cats from going too long without eating as they have health issues.
We emailed Pet Pals and they replied that they would drop by the next day to go over everything, so we stayed close to home, waiting for them to come. They didn’t show up that day or reply to our email and phone calls. They finally replied the following day. I probably should have just found someone else at that point, but they came highly recommended by a friend.
I explained that our cats have health issues, need encouragement to eat, take their time to eat and that the food hog needs to be separated. I also explained how the food hog will over-​eat so any remaining food must be removed after the reluctant eaters have finished eating. I got a lot of lip servicey reassurances. I then asked if 2PM was an okay time and the reply was «yes, but it’ll be within a window depending on our other client visits». To me that meant plus or minus an hour. Little did I know that it meant three and a half hours earlier. They arrived as early as 10:30AM, only 2 hours after our neighbors did the morning feeding. They spent all of 5 minutes scooping, feeding and cleaning the cat bowls, then were gone in a flash, checklist checked off. That left our cats unfed for over 12 hours instead of the 8 we had planned on. This caused them to barf everywhere, which Pet Pals just left uncleaned. Had they just told us they couldn’t come at 2PM we would have rejiggered the schedule with our neighbors.
Our building has security cameras that record everything. From this we know that our previous pet sitter spent 20 minutes each visit and our neighbors spent over 30 minutes. I asked them if it were possible to be in and out in under 8 minutes and they started laughing. «Your cats take forever to eat and we had to actively keep the Food Hog away.» It’s ironic that the people who were unpaid did such a superior job.
In summation, I feel that Pet Pals will promise you the moon but only deliver the bare minimum when they think no one’s watching. If you have pets with any special needs, I’d advise calling your veterinarian to ask if any of the vet techs pet sit. They are often cheaper and take excellent care of your pets.

Our pets are our children so who we trust to care for them is very important, right!
I have been relying on Sonya and Dennis for 11 years. I moved away and came back to San Diego — delighted they were still caring for pets.
These folks are consummate professionals who are invested in the care and contentment of your pet. They consider all contingencies for safety and providing the complete package (including closing the toilet seat!). They are willing to extend care if you re delayed on your return, they want to be notified when you get home so they know that the pet will be cared for by the owner. My 4 cats are always mellow and relaxed when I return from a business trip. Although I miss them, I don’t have to worry about them. I can’t say enough positive things about this service and these fine people. You won’t regret using them. They’re worth every penny!

I have only lived in San Diego for two years and I travel back to Boston several times a year and often also go away on weekends. While living in Boston I always had close friends and family look in on KC (Kitty Cat) daily when I was traveling so I was uneasy to have to hire a service with her being 18 years old.
Pet Pals was very quick at calling me back after my first message, Dennis explained everything in detail and made an appointment for me to meet with Sonya that weekend to go over the details and meet KC.
Sonya was very thorough, met KC and asked questions to be sure she knew the silly quirks that my weirdo cat has! So off to Boston for an entire week I went. I received text messages (she also offered to call but for me a text is more convenient) each day which made me feel better about being away and leaving her alone in our apartment.
Since then Sonya has watched KC for us several times and I have piece of mind knowing KC is being taken good care of. It is always easy to set up and always a pleasure. I would recommend them to anyone!

I’ve been using PetPals for about 10 years now and couldn’t be happier. Sonya and Dennis are extremely professional and courteous. They’ve always returned my calls promptly. I greatly appreciate the peace of mind I always have knowing that they are taking care of my cats, bringing in mail, etc. when I am traveling. I can tell when I return home that my cats have been well cared for. I have referred them to many friends who have had similar positive experiences. Highly recommended!

We’ve been really happy with Pet Pals. Dennis met with me for a consultation before our vacation and figured out how best to medicate our special-​medical-​needs kitty. While we were gone, he texted us every few days to keep us updated. The cats were very calm and happy when we returned!

We have used PP for our cat since 2011.
I am very impressed with their professionalism. Dennis met with me and our cat before the first session in my house so he knew where everything was.
They even get your mail for you. They also send texts to let you know how your pet is doing.
I recommend them.

I had hired Pet Pals a few yrs ago to watch my 3 cats for a wk. At that time, i would have said that they did a good job. My cats seemed happy and unstressed when i returned home.
However, i hired them again in Sept of this yr and i was completely horrified by the care that my cats received. I was gone on a 10 day trip to visit my mom. While i was gone, i did not receive any communication from Dennis. Nothing good or bad.
When i returned home, i opened the door to my house wreaking of urine. After turning on the light, I saw, literally a river of urine from the litter box, down the hallway (hardwood floors mind you!), and into the kitchen. Upon further inspection, i noted that much of the urine had crystallized and there were footprints in it! (and they weren’t mine!) There was a bill left on the kitchen counter for the balance due with a note written on it that the litter mat was taken outside because the «cats peed on it».
Does anyone see a problem here…
1. No communication with me that the cats were urinating outside the litter box.
2. How can THAT much urine accumulate and go unnoticed.
3. Hardwood floors nearly ruined b/​c the urine was clearly left on the floor and walked through, for who knows how long, without any effort to clean it up.
4. Unprofessional: irresponsible and disrespectful treatment of my pets and property.
5. Leaving a balance due bill with expectation of being paid after clearly neglecting the responsibilities of which he was hired for.
When brought to his attention, he apologized and stated that he «had» visited daily and did everything that he was hired to do. No balance owed, and no mention of why he chose to leave the massive amt of urine on my floors.
I really hate to leave poor feedback/​reviews, as i don’t want to be perceived as vindictive. But i felt it necessary to share my experience, so that others might consider all options when hiring someone to care for their beloved pets.

I have been a client of Pet Pals for petsitting services for about five years, and I couldn’t be happier with them. Dennis and Sonya are reliable, professional, are good with animals, friendly and communicative, and prices are reasonable. I especially like that’s it’s a husband and wife team because there is a back-​up if one gets sick or something. Knowing that my pets are in really good hands makes my vacations a lot more enjoyable.

Our little family of kitties have been very impressed with Pet Pals. We’ve used their services for a little over a year. They are professional, reliable and trustworthy. Our calls are always returned quickly and they even send text updates. I would definitely recommend them!

Wow, what a deal. Thank you Dennis and team for taking such good care of my sweet Ms. Cleo. This was the first time I had to leave her and I was so nervous. Well the very first morning I got a text from Dennis telling me that he and Ms. Cleo were «buddies». I highly recommend them to anyone that needs a human to take care of their pet when they are away. Heavens, they brought in the mail, turned lights off and on and opened and shut the curtains. But the main thing is they took very good care of my kitty and doing so lowered my anxiety level. Way to go and many thanks!

We’ve used Pet Pals twice now to care for our 3 yorkies. Our doggies mean the world to us so finding a good fit at a good price seemed like a tall order. We feel very lucky to have found Pet Pals!
Sonya came over to meet our dogs prior to our trips. Her soothing demeanor made her fast friends with all 3 dogs and put us at ease knowing they liked her too. She was throughout about diet, snacks, walks, leashes and even took care of a few «accidents.» We are able to take more trips together now knowing we have a wonderful person caring for our pets… thank you Sonya and Pet Pals!

I’ve been using Pet Pals for the past 3 years and couldn’t be happier. They are extremely reliable and always there when i need them. Very nice people! I would highly recommend them.
Sonya and Dennis are GREAT!

Dennis is a life-​saver! My boyfriend works out of town a lot during summer, and I work 12 hour shifts. For $ 20.00 he comes and takes our Black lab «Maggie» on a 30 minute walk. I can now go to work, and not worry about her being alone so long.
He also sends me a text message if anything is out of the ordinary with her.
Pet pals was recommended to me by a close friend, and I would also recommend them to anyone with a pet! =)

Yeah, Pet Pals would be great if they called me back.
I called them based on the review here. I called them 2 times and left 2 messages. No one ever called me back. Seriously, is this the way you run a business?
I love my cat and she is the world to me. I’d never leave her in the hands with some company or person who doesn’t respect me or her.