Pet Hospital of North Park

I had an appointment today for my 2 dogs and had a great experience no one was rude and left home very content

Do not go here, my puppy got sick after a vaccination given. Staff is not knowledgable about specific breeds. Find a different vet please!

Horrible customer service. I came in with my dog just to ask questions about dog food. I felt like I was an inconvenience and their staff was not welcoming. The front lobby was messy and receptionists had a negative attitude. I will never come back.

Staff is mean. You don’t feel they care enough that they deal with people’s loved little ones. I changed the vet. New vet is very caring and staff is very nice too. That’s how it should be.

We took our dog here to get spayed a few weeks ago based off of a referral from Animal Welfare. When we originally went in, our dog had a cough, the vet looked at our dog and they recommended waiting a week as to not exacerbate any of the symptoms and they booked the surgery for the following Monday. They called a few days in advance and I also received a text message to confirm my appointment. When I went in, they were prompt and friendly and made sure to answer any questions I had as well as gave me a take home checklist for proper care. The surgery went great and I would definitely recommend this hospital. Thanks again!

This vet is awesome. The veterinarian and his assistant were great! The office staff was super nice and made it so easy to get in. My 12 week old puppy was super sick with kennel cough and the vet I took her to last week didn’t do really anything besides give her some antibiotics and tell me if she’s not better bring her back. This vet went above and beyond to make my puppy feel better and back to her normal bouncy self! She’s back to my sweet Roxy after less than 24 hours of seeing them. I can’t thank them enough. It’s a bit of a drive up here but week worth it and I will make it anytime I need something for the puppy!

Hello, Please help, Veterinary Hospital in North Park lost my cat, if you see her please call the number on the flyer.

My baby Brooke was admitted for very bad gum disease and this animal clinic was up for the challenge. First of all they waived the office fee for me and got right down to business in discussing the procedures of the work they would be performing which included knock-​out medicine for Brooke and very deep cleaning with antibiotics and to check for pockets which means extractions if the pockets are bad. Thank god they it didn’t go to that level! Any way when Brooke was back in my arms she would not stop licking my face and as she proceeded with love I noticed how her «dragon «breath was gone and her teeth looked so clean just as she did when she was a puppy. Although this procedure was not cheap! it was worth every penny to me to know she will have a healthy smile now. I will never, ever, again will dine with my dog at our table allowing her to eat ’ people food and for those of you doing that out there its a no no!! and can become very costly if left unattended. It is recommended that your dog should start having there teeth cleaned at one year’s old. I didn’t know that this whole thing could have been avoided for me if just didn’t feed her people food.
Thank you Pet Hospital of North Park for Taking good care of my Brooke and educating me on doggie diets, of the do’s and don’ts. Brooke will call this her doctors office from now on.
All the very best,
Brooke and Jeff

I have since received a phone call from Dr Artola asking for more information about my experience and apologizing about what happened. It sounds like they are taking our comments into serious consideration, hiring new staff, making changes, and developing procedures to help with customer satisfaction and to give us more instruction post surgically.
I am glad to hear about this since I believe the veterinarians here are very knowledgeable and good at their jobs. I personally will be giving them another try and will follow up once I have!

Unfortunately a «friend» dropped off their very sick cat with me. I was able to get an appointment the same day I called. The front desk staff were very nice and professional. I did not have to wait long at all for my appointment time; I think less than 10 minutes. The vet tech was friendly and good with animals. The vet herself was very thorough, kind and explained everything to me in terms I could understand. They gave me a free exam, since technically this was the kittens first after being adopted. I noticed prices were reasonable. They went over every charge of recommended services and treatments with me in detail and allowed me to decline anything I didn’t seem necessary at the time. I was prescribed antibiotics for her and they took the time to show me how to give them and provided me with the supplies I needed. I have no idea where all these terrible reviews come from. This place is a great, small neighborhood feel vet clinic and I trust them implicitly with my animals and will continue to return here with both of my cats. I highly recommend this place, especially if unforeseen last minute pet care is needed!

Took our 15 week old wheaten terrier puppy, which we got 2 days prior, on her first trip to the vet yesterday. She loved everyone even after getting a thermometer up her butt. It was discouraging reading the reviews but we had a great experience. I hadn’t slept all weekend due to Lily’s crying at night and the receptionist helped ease my anxiety. Everyone was knowledgeable and helpful. We got the puppy package which will include everything for Lily’s spay visit in a couple months and all visits for 1 year. I’m quite happy with them especially being a first time dog owner, they answered all my questions and more.

I have to say with all of the reviews posted below my son and I were very skeptical and nervous about taking his new puppy Finn here.
We were both very pleasantly surprised! We came and were greeted nicely and the receptionist just confirmed our name and gave us the form to complete. They all commented on his new puppy and were very friendly.
Once we saw the Vet (Dr. E) sorry can’t recall your name but doesn’t mean you weren’t great! She patiently answered all of our questions and did not make us feel rushed at all. She made it very clear they would give us an estimate for the vaccines & anything else that Finn needed but we were under no obligation to get any treatment done there. Dr. E went over their wellness plan & puppy insurance all with no pressure to use their services only providing options.
If it were not a 30+ minute drive for us we would definitely go back. Overall very good experience

I came here after purchasing a puppy from a pet store that offered a free exam here. I went the next day because in the morning the puppy had blood in his urine. When I went in my first thought was to run out. My animals are like my kids and this waiting room was small dirty and smelly. …But since I was there and I had to do a vet visit her for my warranty to be valid so the pet store said. I stayed. The receptionist never smiled was rude when she spoke and just plain looked unhappy to be there. I will also add as I waited of all the calls that came into the office all but one I clearly heard her say «and yes the visit will be free because of the pet store purchase» or something to that affect. So it seems as though they have some set up with who knows how many pet stores and it would seem from my time in the waiting room this was the case another red flag. and like most said the first thing the doctor did was start typing up procedures tests and prices before even speaking to me or looking at my dog. My puppy was never even touch or given a real exam. I even brought in a sample of the urine with the blood and the doctor didn’t even seem interested in it or my animal… just said ya that’s blood… OMG…what the heck??? I was finally given a antibiotic and promptly told good bye as I was not willing to cough up the $ 400 bucks they wanted… How could I trust anything they told me… Nope back to my own vet and I would never go back here again or refer anyone I know… Not my worst enemy!!! this place was awful from start to finish

I took my dog Roxy there because there was some swelling in her eye. The clerk never greeted me and they seem to not want to be there. The doctor and the staff were very cold and did not seem to care about my dogs well being. After the first check up I end up paying nearly $ 250 which I did not mind because I love my dog
Fast forward a week and I go do a follow up and they tell me they don’t know what’s wrong with Roxy but still charge me a re check up fee. I find that ridiculous because I did not get any new information and was sent somewhere else where I’ll have to pay a even pricier fee for a specialist.
The staff was really rude the second time around. When I asked about a credit of some sort because I didn’t learn anything new nor is my dog in better health but I have to pay because of what? I took 5 minutes of their time to tell me they don’t know what’s going on?
The medicine that I received did not help my pup but they tell me that the medicine may be preventing it from getting worse which they absolutely cannot prove because I am in the same position I was in before, except I’ve already forked over $ 300!!! Because it’s not getting worse or getting better then that must mean it’s working!!! What kind of logic is that.
I DO NOT RECOMMEND this place if you are looking for a staff who genuinely cares for your pets well being. They are just looking to get your money.

Brought my cat in for a routine declaw surgery. The wait to drop her off was a bit long, despite having to bring her in the very first thing in the morning, but it’s whatever. After the surgery, they require the cat to be boarded at the vet for a few nights before you can bring the cat home (which makes sense to keep her for observation and make sure she doesn’t rip out any stitches). So that’s obviously what we did. The surgery went absolutely fine and I was so glad they gave her pain meds to go home with along with her antibiotics (when we had her fixed at a vet in OC, no pain meds!). If that was the end of the ordeal, then they would have received five stars.
Unfortunately it is five months later and we are STILL battling a flea problem she picked up from there. She’s a completely indoor cat on a second floor apartment with the closest grassy area being a flight down and two hundred feet away. She is also our only pet and the only pet in the entire apartment complex, so she didn’t «catch» it from anyone or anything else. When we took her in to a vet over in Hillcrest for flea treatment after unsuccessfully attempting to get rid of the fleas ourselves, they informed us she also had worms! I thought she had been looking a little skinny and behaving differently but I’d have not guessed worms since she had been dewormed in the as a kitten and we never had issues with it again. Edit: Since the worming treatment performed at the Hillcrest vet, she has improved remarkably fast from the odd behaviors and has started putting weight back on.
Again, my cat is a totally indoor cat, who didn’t have fleas and didn’t have worms. She caught both from this place.
While I think they did a great job with the surgery, it’s appalling that my cat ended up getting sick and catching multiple parasites (the fleas which we are still battling nearly half a year later!) from a place that is meant to improve the health of animals.

We have only lived in North Park for about a week, and noticed that our dog had a couple fleas on her. This pet hospital is literally right around the corner so I stopped in for some flea medicine. The lady at the front desk looked shocked and offended that I would even step foot inside of the waiting room. I asked, «do you sell frontline?» to which she responded with an incredibly rude rampage about how they do not sell frontline. Specifically stating «we don’t carry that crap you buy at Walmart». WOW!
I purchased the «non-​crap» that they carried there, and on my way out she informed me, «next time you can come in during business hours» (it was around noon– must have been lunch time. PUT A CLOSED SIGN ON THE DOOR THEN.)
I would never give this place my money or bring my pet there simply because of this receptionist. Your first point of contact is the face of your company. I would recommend some soft skills and customer service training.

I found an injured pigeon in my building’s parking garage. The poor thing couldn’t even move. So I grabbed it and drove to the «Pet Hospital». I walked in and started telling the guy in the front the story of what happened. He approaches me and immediately bounces back in disgust. «I don’t see birds, OMG, I thought it was a kitten.», he said. «Try Bodhi down the street, they see birds.» he finished and proceeded to ignore me.
First of all, are you kidding me, you’re a «Doctor in Veterinary», but you couldn’t spare 5 minutes to take a look at a dying creature? Because, that’s what «Bondhi down the street» did (and a lot more), and guess what? They don’t see birds either; but, unlike you, they are PROFESSIONAL, HUMANE and have VOCATION for their profession.
Second, the whole demeanor of the «guy» throughout the whole interaction was mediocre at best, horrible customer service and a lack of personality.
I would NEVER trust you any of my pets and I hope the other people reading this, don’t either; because your clinic doesn’t care about animals.
Your clinic is a shame to your profession. It even reflects on your Unilocal rating.

All they want to do is sell you heart worm and flee control. I went in to have my animals anal glands expressed, took an hour for them to tell me it would cost 400 dollars for all these exams they made up. I told them to forgo all the useless exams and just do what I asked them to do for 30 dollars.
My second visit (and last visit) I went in for itchy skin. They gave him a skin test to see if it was some kind of bacteria or fungus. They have not called to tell me the results of the test so I am not even sure they ever did it. Again, I was bombarded with flee and heart worm treatments that they were shoving down my throat.
Go somewhere else.

I only came here for a «free» exam that I was given with the purchase of our puppy from Pups and Pets. The contract we signed insuring the health of our puppy specifically stated that we had to bring our puppy here within 3 days of purchase in order for the contract to be valid, so hence why we detoured from our regular vet, Santee Pet Hospital.
First off, the waiting room smelled terrible! Invest in some Febreeze plug ins please!
While we were waiting for our exam, we noticed the receptionist be extremely terse and rude with several customers both in person and over the phone, so that turned us off as well.
After getting into a room, the vet tech immediately turns on the computer and begins clicking off various procedures, tests and treatments so that you can see the dollar amount begin to add up right on the screen in front of you. They didn’t even look at my dog or do an «exam» until they were finished typing up our bill. They added things on the bill that I didn’t even ask for and looked at me like I was crazy when I refused to pay for half the things on the bill as all we came in for was a «free» exam. The vet tech wasn’t even able to answer my question of how much our puppy should be eating. Instead he said, did you read the bag? Ummm well, yeah we did but I’m asking you since you’re the vet tech! He should probably know how much to feed a 11 week old puppy! Dr. Osawa seemed flustered and just as incompetent when I asked him the same question.
I honestly couldn’t get out of this place fast enough. The place was smelly, the employees rude and completely incompetent and unknowledgeable. Oh and my «free» exam ended up costing me $ 100. Save yourself the frustration and visit any other pet hospital that won’t treat your pet as just a cash cow.

First and foremost I’m not sure where the negatuve reviews came from but they seem unfounded to me. Came in the other day with my new English Mastiff puppy for his initial check-​up and really enjoyed my experience. The staff was really friendly and helpful and took time to explain everything. Prices are reasonable.