Pacific Rent A Car

Only giving 1 star because you can’t give zero stars. The fleet of mid 90’s Buick LeSabres looked as if they were acquired through a trade for a dime bag. Would highly recommend riding a unicycle for the duration of your stay in San Diego rather than rent one of these dilapidated rust buckets. Don’t plan on getting too far as they only provide a half tank of gas on pick up. Also be prepared to pay $ 50 an hour for late returns. Great customer service though! Just kidding. That sucked too.

I was in San Diego on vacation & rented a car through Kayak for a few days. Pacific was a few dollars less than other options so I decided to try to save a few dollars. I wish I would have read reviews before booking here. I would have gone with another option.
I rent cars almost weekly for work travel & use various different companies at airports throughout the US. This one was one of the least professional I have encountered.
When booking the car everything said unlimited mileage. My Kayak receipt emailed clearly stated unlimited mileage. Upon check-​in they gave me paper work that had a mileage limit & I wouldn’t sign it. I showed the email from Kayak & was told it was missing a page with their terms in fine print. The agent said because I didn’t come directly from the airport I didn’t get unlimited mileage. After some debate he finally reprinted the paperwork. A change in the terms after the reservation was not acceptable. After that I wanted to read everything I signed and the rental car agent rushed me & was condescending.
When walking around the car, their employee marked the damaged areas I was shocked at how beat up, scratched & damaged the car was. The paper had more marks than I have ever seen from a rental car company. I pointed out a few things but he marked the entire back bumper & the front b/​c of the quantity of scratches/​damage. The car did not run well, sometimes it would shake, it made lots of odd noises in the steering column.
I had concerns about the cars safety due to the obvious lack of maintenance but hoped for the best.
I heard a discussion with another customer about the credit card hold they place on your card & the amount of time before it is released. I asked for info on when the hold would be released because I didn’t see it in the paperwork & my question was dismissed. The final bill had a note that they reserve the right to charge you more later. Other major rental car companies place holds like this and I usually have no concerns but the level of unprofessionalism here gave me concern.

My car was at the mechanic’s and I needed a car for my morning runs. All the car rental places I usually use were really expensive because of seasonal reasons. Thank God for Pacific Rent A Car. It was cheap and the personnel was very helpful. The car was not brand new but it was in great condition. I was able to complete the many many tasks I had that day, and in my craziness I left my son’s backpack in the rental car. I called the next day and the backpack was ready and waiting for me when I arrived. If you call directly, you get an even cheaper rate. So, Pacific Rent A Car is now my favorite car rental place! (619) 233‑3366.

All around great service & rental experience! Convenient location right off Kettner St
We arrived and were warmly greeted by staff, who had our car ready to go. The car (Chevy Impala) was perfect for our needs, a big trunk for the first week of moving! The drop off service was easy & painless.
Would highly recommend Pacific Rent A Car over any of the competition. ⁵⁄₅ stars.

Rip off and worse ever. Be careful of this rental car. Vincent is the name of the manager, Shaun is the one making the reservation. This 2 guys accomplice. So wise and very smart making the best they can to get you rip off and charge you higher. Very very disappointed. If I don’t have patience and heart to forgive I will surely sued this company. But I thank God for His mercy. May the Lord deal with them.

Disclaimer: The 1 star rating I’m giving is not completely accurate. However, Unilocal does not allow 0 or ½ stars.
I rented a vehicle online on Monday night after my car broke down on the way home from work. I needed a temporary commuter while I fixed or replaced my personal vehicle. I picked up a rental from this location on Tuesday with a anticipation of returning on Monday. I got to there just before 10AM on Tuesday and was the only customer at the time.
I was greeted and we began to get me checked in. There was very little small talk, there was no eye contact, it was very awkward and left me feeling very uncomfortable. I was in the office for about 20 minutes while I was entered into the system and they called my insurance company to verify insurance and have my declarations page faxed in for proof.
I was then told to follow another man outside to do the walk around and I would be all set. The guy did not say a word to me and just walked out. I blindly followed, although it felt like maybe I wasn’t supposed to. When we reached the car, I was in shock. It was an old, beat up, dirty PT Cruiser. Don’t get me wrong, I don’t particularly care that it was a PT Cruiser, I care it was in bad shape and old.
We walked around. I pointed out to the guy there was a big crack in the bumper on the left in the front. He blatantly ignored me. I said «okay, I guess you don’t care» and he ignore this as well. He literally said NO words to me as we walked around. He just marked things on his pad and handed it to me to sign. I looked over the pad and it looked accurate so I signed. He handed me the keys and I said «so, am I all set?» he STILL IGNORED ME and walked away. I got in the car and left.
As I was driving away (down a one way street that I could not turn around on) I realized there was only ¾ of a tank of gas and I had signed stating there was a full tank. I called them from the road to make sure they adjusted the paperwork. A girl answered and was very rude. She was busy doing something else while I was talking to her, so she misunderstood everything I was saying. After explaining it to her twice and still being misunderstood I asked to speak with someone else. SHE SAID NO! I said «Let me rephrase… PUT someone else on.» The guy who did my paperwork came on and stated he changed the paperwork for me.
As I was driving to work I noticed the brakes were squeaking an awful lot… an awful lot. I also noted the mileage in the car was just under 118,000. Can you even rent someone a car with that many miles on it?!? I thought, whatever. Its a car, it’ll get me where I need to be.
I drove it for a few days and found a new car to purchase. I bought it on Friday and drove the rental on Saturday before returning it. We just got home from taking it back, and let me tell you, if I NEVER see this place again, it will be too soon.
My husband followed in the new car and waited outside while my son and I went in to drop the car off. I walked in and the guy who had done my walk around on Friday was the person to ’”greet” me. I walked in and he said (in the most flat voice ever) «returning?» I said yes and he just walked into the back. The guy who did my paperwork came out a moment later and said hi. He was on the computer for a minute and then said «It’s $ 151. Put it on the same card?» I said «why $ 151? I’m returning it 2 days early.» He said «its $ 151 or plus $ 29» that is all he said to me. I said «Whatever. Same card» Then a paused and had my son go out and tell my husband they were going to charge me the full amount. Actually, it was about $ 20 more than we were supposed to pay for the full time frame.
My husband came in and was greeted and treated so much better than I was. They explained to him that if we were to return the car on Monday, it would be full price but that since we were returning it early, there is a $ 29 penalty and that is why they were doing the $ 151, so it would be lower in price (Still higher than the $ 130 we were told we would owe). I told them they did not explain this to me and that I would have been fine if I understood why. I was barked at by the man behind the counter and belittled. I realized I am dealing with a sexist facility. They began ONLY speaking to my husband and when I spoke to them, they directed their answer TO HIM! I told them that I am talking to them and need to be responded to, not the MAN next to me. They AGAIN addressed him. We fought back and forth about how there would not be a problem, had they EXPLAINED the situation to me, which they did not, but immediately did for him. I was, of course, ignored.
Finally the paperwork was ready to sign and they handed it to HIM. I said, its my rental. Its my credit card, I sign. I was ignored. I took the paper and signed it and shoved it back. They handed the receipt to HIM!!! I will NEVER. EVER. USE THIS PLACE. PLEASE DO NOT WASTE YOUR TIME HERE. A-​holes.

Shady business! Read everything carefully and don’t sign anything unless it’s what you agree to. They tried over charging me and wouldn’t honor our unlimited miles quote. They said «local customers» only get 100 miles a day, but our reservation had us for unlimited.

Great jobs and good service! Cj and Jaime! We will come back for sure!
They were very friendly and accommodating. Able to give some considerations and very understanding.
We enjoyed the car and our trip.

This place is a ripoff., $ 500 deposit, the cars are old and dirty, no Bluetooth, remit control doesn’t work, bad shocks, and stains on all the seats. If you drop off after hours they charge you $ 15 for Shuttlebus. They open late and close early. It’s not your typical rental place. 2 blocks before there’s Alamo rental. Their cars are A+ new, clean, and they NOT rundown. The deposit is $ 200 and they let you upgrade for free. Fox is just one block their cars are nothing fancy but they are Ok. The deposit is only $ 200.

The rental agents were very nice and helpful and provided excellent recommendations on things to see and do. The selection of cars was very limited and we were given an older model Chevrolet Impala. It was acceptably clean. The reason I am rating this business 3 stars is that there was a hidden cost of $ 15 if you return the car before or after regular business hours that was not advertised to us when we made the reservation. Otherwise, a good business.

Unacceptable! Stay away, cars are so old, unsafe and they will charge you 125 $ for toll, even if you pay the claim on time, you have no way to avoid it as per there t&c! Reaalyv this company is a scam and warn you badly, never ever again!

I would not rent a car here is used car rental place car had a lot of mileage they would charge you for anything I started with 139.00 I ended up paying more.

In a frenzy I needed a last minute rental to drive my son to Los Angeles for a recruting event. I mistakenly made a reservation for Monday pickup when I really needed it on Sunday. Jenny was great! She was so understanding of my need, that she was able to get me into a decent vehicle at a good price and we were still able to make it on time. Thanks Jenny!!! You’re a lifesaver

I rent a car in pacific rent a car, very good service, good rates, Jaime take good care of us, I will recommend it.

Renting go car in our last San Diego trip was the most fun thing we did. It was our first time in city and the tour was a good introduction to popular places s in city. Jaime was great and the helped us with all our questions. Would recommend it to everyone!

Everytime i have called they have been super friendly. and reasonably priced. They have some very reasonable options. You do have to inspect the car at pickup, to be sure, and the location can be busy at some hours but all in all a great value.

Absolutely terrible experience. Terrible car rented with no wind-​shield fluid, head light out, and the Hubcap randomly fell off and they charged me $ 65 for it! The «damages» sheet i signed clearly said $ 50, but they seemed to just make up a random amount. They didnt give me an exact time to bring it back but charged almost $ 40 for bringing it in a few hours «late»
Seems like everything they were doing was to squeeze as much money out of people as possible. Cost me over $ 400 for a week and a half of driving. Im surprised the junk car even made it! i will NEVER ever come back here. If Im paying that much I would rather go to a big name with decent cars and service. I was hoping to go to this place to get better deals on lower quality cars. Well i got the low quality car, but didnt come with the price it deserved.

Rented a car and was running late Jaime was nice enough to stay open until I got there! Great service and cheapest prices and upon my return they dropped me off at train station!
It’s the only place I rent while in San Diego

The best value for a rental car I’ve found.
I live in the bay area and travel to San Diego about once a month. Pacific usually has the most reasonable price listed, sometimes half the price of other rental car agencies near the airport. If you’re picking up and returning a rental car from the airport, they normally charge a fee associated with that. Pacific isn’t directly on airport property – just a couple miles away – and they offer free shuttle service. You get to avoid the airport fee and still get a free ride to your car. And since they’re one of the smaller rental companies, their shuttle is usually faster and arranged personally for you.
The customer service is great here too. Ed and Roger are both very professional and even warm & kind. Not something I typically see from someone loaning me a vehicle.
I rent cars quite frequently for vacation, work, and trips to San Diego to see my orthodontist. This has been the best rental car experience. The cars aren’t the fanciest, but they’re clean and reliable and that’s all I care about. I won’t go anywhere else in San Diego.

Had some business in San Diego area and needed a car to get around. I booked through Hotwire, which took me to
. Pacific was the cheapest (or so I thought).
Their daily rate was around $ 23. I returned the car after 25 hours (so one additional hour beyond a day) and my rate jumped to $ 40 total. This place is definitely low budget, and you are paying for what you get. You have to call to get the shuttle to come pick you up, and it isn’t marked very well.
The car I got wasn’t that new either — it had a lot of dents and scuffs, which always make me nervous that I’m going to get charged for someone else’s door ding.
Next time I’ll pay a few dollars extra (which I ended up paying anyway) and use a rental car place that is closer to the airport and more convenient.