Pacific Inn and Suites

Beware if you use the online booking system! Bait and switch on dates/​pricing.
I thought I had locked in a great weekend rate, $ 130 a night for Friday and Saturday. I took a screenshot of my confirmation number, but didn’t receive a confirmation email. I followed up with the phone number listed and was directed to a reservation system for several hotels.
The man at the reservation system assured me of my dates and rate, but said not to worry as confirmation emails usually sometimes take 24 – 48 hours to send.
Several weeks later when looking to forward my lodging information to a friend, I realized the confirmation email had never arrived. I followed back up with the reservation line and was again reassured about my reservation and that he was resending the email right away and we double checked my email address. Still no email came.
Following up again a week before my stay, I was told that my reservation was now for Thursday/​Friday and if I wanted to change the reservation to Friday/​Saturday, the only option was a smaller bed for $ 300 a night. They claimed I had not entered any personal information into the reservation system and then when I asked about my email, they gave me a misspelled version, thus explaining the «missing» confirmation emails.
It’s hard to say whether the fault is with the hotel staff or the booking system, but based on the high-​pressure tactics of the front desk staff, I can’t help but feel they were deliberately trying to weasel out of their original pricing to force me or someone else into paying a higher price on a high demand weekend.
I went ahead and made a different reservation with a local boutique hotel. If I’m going to be forced to spend $ 300 a night, it might as well be in a place without a reputation for moldy rooms and worn-​out furniture.

Good hotel, parking is horrible. Lady at the front was nice. Looks kid friendly pool was open. Pretty basic spacy room small bathroom.

I added three additional nights for $ 260.76 and decided to change my reservation about 2hours later as I found a place to stay. I just moved to San Diego. However, the guy that helped me book my reservation he transferred my additional three nights to the Marina Inn and Suites next door. He was nice and he give me a discount as he said. I told him I found a place and was going to move into my new place the next morning so, I needed to cancel my additional three day stay. It has been 2 weeks now plus I called Pacific Inn Hotel & Suites to see what was going on. The guy I spoke to would not let me get a word in. He told me he was the manager. I have all my receipts and bank statement plus I still didn’t get my $ 100.00 pet deposit. He told me they didn’t charge me but, I have my bank statement and the receipt of all the transactions. I don’t wish this place anything bad, It would be nice if they were a fair and honest business. The manage told me I wasn’t charge at all but, my bank statement proves otherwise. Also he told me I would be charge $ 50.00 because I’m getting a refund that never happened. I also saw no fine print stating in any contract you get charge $ 50.00. Things like this you leave up to God to handle individual souls who think they can cause harm to others without no punishment on their part. We pay for all our evil actions in this life or another.

This hotel is ok. Just because of location. Other than that not really. The room has old furniture. An old tube TV. Can’t understand why every hotel /​motel hasn’t put a HDTV… Don’t understand the $ 50 security deposit. Nothing in the room anybody would want. Lol.

Stayed here for one night. Rooms are very tight, I felt very claustrophobic! The staff we interacted with were very nice and friendly but but hey get only 1 star due to management. We asked if we can check out an hour later, 12pm instead of 11am, most hotels normally do. The front desk said it was fine, we even tipped her $ 10. What sucked is they never mentioned adding a late check out fee to my card for $ 20, which I wouldn’t know anything about until 4 or 5 days later when it shows up on my bill and I was already gone from the city. I was disappointed because I wasn’t under any impression that I would be charged for just another hour. If they mentioned the charge, I would’ve been fine with it… I hate surprises! Especially when it comes to surprise fees. I spoke with the manager, Carlos, who kept blaming a slow computer for slow responses, mentioning «well it’s clear in the computer that you checked out late but it doesn’t say exactly what time.» Ummm… How clear is that? His tone and explanation became unprofessional and he said he would call me back the following day. He never did! So I called again today and the lady who answered said she would have him get back to me by around 3pm. It’s now 10:20 and again, NOTHING! I understand it’s only $ 20 but it’s the principal here. It’s cases like this that make me hate giving them my card before we even begin our stay. I like knowing what I’m being charged for.
My recommendation: if this is the only place available around downtown SD, and you just need a place to sleep, then sure go for it. Don’t come here for comfort, space, trust, and reliability because you won’t get it here. The coolest thing is probably the fact that jack in the box is right next door.
The employees here were awesome so I am honestly sad to be giving only one star. However, due to my experience and interaction with poor management, 1 star it is.

Whoa. I am really glad I didn’t check Unilocal before booking this place.
I paid $ 80 to stay here for a night, and was very satisfied… Slightly surprised, even, at the quality and experience.
Yes, it looks dated… Similar to a Motel 6… Ugly bedding, carpet, old boxy TV… But, whatever. It’s a budget motel and there was nothing misleading about it.
I stayed here on Thursday night in room 103. The bed and pillows were comfortable and clean. the air-​conditioner worked perfect. The bathroom was clean. The shower worked well. The sink and mirror were funny-​looking… Fake-​fancy, I enjoyed that.
Free parking and free wifi. I only used the wifi very briefly, but it worked flawlessly… Could be because my room was right next to reception… Not sure.
My only complaint is the lack of accessible power outlets. One hiding out of reach behind the bed and another out of reach behind the TV /​cabinets. The only accessible ones were next to the bathroom and in the bathroom.
The man who checked us in was polite and informative. The maid I talked to was also polite.
I would definitely stay here again.

I stayed here in August 2015 and I did not have a good experience. On the positive side, the hotel has a great location, and the staff was very friendly.
On the other hand, we paid over $ 250 a night and for that, even in the summer months in San Diego, we would have expected a much better experience.
The carpets were dirty, we had cockroaches in our bathroom, the coffee machine did not work, and our rooms lost electricity for several minutes every day of our stay (nothing to do with the city’s electricity).
We understand that a hotel in such a great location in San Diego during the summer months will be expensive, but for what we paid for, at least you deserve a clean room with electricity.

You get what you pay for, which isn’t much in all regards. Rooms are small and everything is outdated. If you need a place to crash with some buddies it’s okay. Location requires über rides wherever you want to go.

I just checked out of Pacific inn hotel & Suites. We checked in really late the night before and the manager Shanna B. was very accommodating making us feel at home. We had a jacuzzi room suite. There wasn’t a separate bedroom but had a king size bed with a pull out couch as well and included a table with two chairs. We still had plenty of room to move around for a family of 5.
Free wifi was a plus, from experience majority of the time we have to pay for wifi and is usually only good for one device.
They have a pool on site but isn’t too big, we decided to stick with the jacuzzi and bubbles.
Best of all it was at a very affordable price for the suite we stayed in especially being in downtown. I recommend this place we will be staying here again!

Disappointing…
I stayed here in November 2013 and I had a good experience. The room was clean, the bathroom was clean the lady who worked the front desk was friendly and amiable.
I called in over the phone today to ask about vacancies, it took about 7 rings before my call was picked up. I asked about vacancies, the woman over the phone informed me there were none, and just as I was mid-​sentence in asking her how much are rooms for future reference, WITH THE INTENTION TO BOOK IT IN ONE OR TWO WEEKS, she hangs up on me.
How incredibly unprofessional. I am certain the owner would not want his business run like this.
Rude costumer service earns a 1-​star.
It’s a shame, I would have liked to stay there again, but now I have no interest whatsoever. Perhaps I will call again on a different day, and see if I can talk to the manager and inform them of the rather rude female employee.
Once again, incredibly disappointing. :(

Horrible.
I do not recommend you reserve a room online, as the staff does not care about what reservation you have and what time you said you’ll be arriving because it’s all pointless to them.
We’re supposed to arrive at 11am and even received an e-​mail about us having to come at that time. When we arrive, we were told that we can not check in until 2pm! Nowhere in the e-​mail or our registration process for a reservation did it mention this, we only estimated that our arrival will be there around 11, so when it asked us when are we going to arrive, we selected 11 am. I told the person at the front desk about our online reservation which included our reservation number, our purchase of the SD Zoo tickets at discount (without knowing there are brochures for $ 5 discounts around the city), and the time we’ll be arriving. The day before we’re supposed to arrive, we received an e-​mail from Pacific Inn saying that we need to arrive at 11 am, and will depart in 2 days at 11 am. Guess what?
«Oh, we don’t care about that» said one of the employees. Of course, «they» don’t care about our reservations for a room that asked us when we’re going to arrive, and then tell us that check-​in starts at 2 pm when we received no information on that upon our arrival at the time we said we’ll arrive. They offered to call us in 4 — 5 hours once they have a room available. Of course I won’t take it, are you telling me I should stay in an Inn which completely neglects the fact someone applied for a room online and was not told about check-​in or check-​out times, that the «arrival and departure» time means nothing, and that our reservation number isn’t something they care about? Considering we came a long way to San Diego, of course we won’t wait for hours, it’s obvious people will find someplace else if given this sort of treatment. I told the person «Whatever» and left.
Beyond 4 hours, perhaps 7 hours later, I received a call saying we should move in now. Telling her that I already found someplace else, she angrily told me that I still have to pay over a hundred dollar for a night because it’s «customary to cancel the reservation». What reservation? You denied, reject, and ignore the reservations we’ve did and gave us such bad service upon arrival, and if they assume people will wait for hours to move into one out of many inns in San Diego, then they’re mistaken, especially if they can’t figure out how to not tick off customers. I talked with another employee at the inn about this incident, and he was professional and courteous; told us there will be no charge upon our complaint of the other employee’s complaints.
This left a horrible impression, perhaps the worst I’ve seen. I will never consider this Inn nor would I recommend anyone to do service with them. I suggest, if you have no where else to go, that you should not trust them under any circumstances when it comes to online reservations, because they don’t care about it and an employee said so in front of me. I wish there can be a zero star.

No breakfast. Even when my reservations clearly stated free breakfast. No compensation was even offered. The guy rudely stated «there’s a jack-​in-​the-​box on the corner». The room was dated, musky and dirty. Some guys were in the pool drinking til after midnight. Management obviously didn’t care. The guys also left glass beer bottles everywhere. Which is a no no near a pool. Parking was insane. We were blocked in for over an hour at check out cause the girl behind us was in the shower. What??? NEVER Again!!!

Here’s my brain’s contradiction … this place is a straight-​up dump, but I’d probably stay here again, as the hotels nearby are prohibitively expensive.
The rooms are tiny. I mean crazy small. Probably should put your bags on the desk because otherwise you won’t be able to move about.
The beds are a bit hard, but the bigger issue is that there’s no comforter. The air conditioning unit has the «fan» setting, my favorite for creating white noise to drown out other clinking and clanking, but it’s positioned right at the foot of the bed, which created a weird temperature pocket in the room. My roommate agreed that when we slept, our feet were FREEZING, and our necks were sweating. I had to sleep with a rolled-​up towel over my foot zone on the bed, and just a sheet near my head. Took me 2 days to figure that out and finally get some decent rest.
You can hear the train station next door running at weird hours, and the street is a busy and loud one. You can hear the TV from the next room, too.
The shower lets water spray everywhere despite my best efforts, and the towels are small, scratchy and old, but the bathroom DOES have a fan, too, which is a saving grace in that department.
The TV is small and gets about 35 channels. It got ESPN, so that was enough for me.
There were insufficient outlets for charging, and the one behind the night-​stand was so old that plugs just dropped out of it — totally unusable.
A fixer-​upper, to be sure.

I had expected more of a cute little hotel and instead got a knock off Motel 6 experience. Our room was right near the office so it was loud all the time with staff coming and going. The walls were paper thin so we could hear everyone else’s TV going as well as any conversations had above a murmur.
The room itself was clean but lacked places to plug anything in. For example, we tried to make coffee but there was no plug for it so we had to get out the ironing board, set it up near a plug, bring the coffee maker over, set it on the ironing board and plug it in.
The hotel doesn’t offer any kind of meals so you’re on your own for that. You are walking distance to Little Italy which has some great restaurants as well as down to the beach/​pier.

Very nice. Affordable. Great customer service. The room smelled very clean and nice. The room was comfortable, not luxurious, of course, but excellent especially for the price point.
Mike, the conscientious and sweet young man working the check in desk, helped us park when the lot was full. He gave us all of the relevant information we needed to be oriented to the space. And the two folks working the front desk when we left were also very attentive and really cared about our satisfaction with our stay.
In room coffee maker was a godsend. Coffee was decent, not amazing, but again I didn’t expect Ritz Carlton amenities. I just need some caffeine to get out the door to a café for breakfast and a latte.
This place was exactly what we needed for an affordable, very clean, convenient, and comfortable one night mini vacay away from LA. Considering my girlfriend and I have endured homophobia, being pigeonholed into god awful smoking rooms, and generally poor service at other affordable inns, I am so grateful the Pacific Inn & Suites exists. We will be back soon!

Oh my god this place was BAD! So outdated and smelled musty & stale as soon as we walked into the room. They charged us $ 170 to stay here when we could have paid $ 100 at Motel 6!!! We thought this place would be at least decent since its right across the harbor but NOT! Do not waste your time. You will feel like your bringing bed bugs home or scabies. Ewww. Oh and before I forget, the cover to the AC unit popped off by itself and scared the mess out of me.

I liked it. Clean room. Friendly staff. Upgraded to a jacuzzi suite and didn’t feel like at a motel at all. Big space. Big jacuzzi. Cozy. I would come back.

We checked in and everything was fine, even though we weren’t in range of the WiFi. If that’s was the only issue, it’d be no big deal.
Then we noticed that the floor near the bathroom was soaking wet. The bathroom floor itself was covered in water. I called the front desk and they assured me that they had recently cleaned the carpets and that they weren’t dry yet.
When the water continued to spread, I called back and was eventually able to convince them that a pipe must have burst or something, as the water was spreading under the carpet. They moved us to another room directly upstairs.
So we’re in a new room, we still have no WiFi (on 2 computers or 3 different phones), but at least the floor was dry.
The following morning we were woken up around 8am by what sounded like a jackhammer in the room below us. It was so loud that it was shaking the walls and it sounded like it was coming from our own room. Quite a rude awakening. I called the front desk and they told me this was a vacuum, and that it would stop soon. It certainly was not a vacuum — they were repairing the leak in the room downstairs.
I went to the front desk again about an hour later about the noise, asking if they’d be doing repairs all day, and she simply told me «no, this won’t be happening all day sir.» By that point I was fully awake, so I suppose it didn’t matter much.
In addition to all of that, we had no water all morning, so we couldn’t flush the toilet, wash our hands, or or take showers.
The loud construction noises were going on until we checked out around 11am.
Needless to say, I wouldn’t stay here again.

Not a bad place. Kinda low end but very convenient to Little Italy. I wouldn’t recommend staying here though. Front desk and management could care less about the customers. I had and still have a billing dispute with them. These things happen but how they are handling it is unacceptable. Everyone points fingers up to management but no one from management responds. A manager named Vicky seems to be in the middle of it all. My caution should you decide to go there is that you better pray that you don’t have any issues with them. THEY WILL NOT GET RESOLVED. They all seem to care less about you and wanting you to come back. No customer service here. There are at least a dozen hotel /​motels in walking distance. Check them out first.

Motel 6 with a different name. Bed Sheets are paper thin and you can hear your neighbors.
Breakfast consists of Toast (if the toasters work) and cold cereal. If you get anything else they are feeling generous.
If you book through travelocity, don’t be surprised that your request is not honored.
Pet Fee is $ 30