Pacific Honda Express Service

I was in and out within 30min and they said I would take 45mins. Love taking my car here to get the yearly check ups.

Bottom line: decent service, but spotty record keeping. Keep receipts if you want them to honor warranties.
A few years ago I had a new battery installed in my Accord hybrid, and the work was done at this location on Convoy.
I purchased the car new several years ago. It now has a fair number of miles on it but still runs well. I’ve often had it serviced by the dealer. It’s been reliable, needing mostly basic maintenance, oil changes, etc.
I had it smogged recently, and the shop pointed out serious battery corrosion. I drove down the street to Pacific Honda, and explained the battery was still under warranty and needed to be replaced– but they couldn’t find the service records.
Fortunately, I keep paper copies in the car and found the receipt for the service and new battery. Yes, it was under warranty, and they would pro-​rate the cost of a new battery. But they insisted their computerized system had no record of their work.
I’m a single woman, and I’ve managed repairs to my own vehicles for decades, including doing my own repairs at times. Too often, service centers have given me incomplete or contradictory information when I’ve brought in cars for service, including trying to charge much more for service, or recommending work that wasn’t even required, or had been done previously.
When I’ve caught them– I lose respect, and trust, in their business.
In the end, I didn’t have time to do the work that day, and now I’m wondering if I’d rather go to another shop that doesn’t have such selective record keeping– even if I lose a few dollars on the pro-​rated battery.

Bought a brand new honda, not from this location. I brought it in to Pacific Honda services to have it checked for a bad battery. Spoke to a gentleman since I’ve never done this before. I forgot to ask a question. This lady was walking towards me and I said, «can I ask you a quick question?» She walked completely passed me, no acknowledgement, NOTHING! I looked and said, «How rude for you to completely ignore me.» Her response, «I’m with someone.» I get it. I’ve been in customer service for years, but to completely ignore someone is disrespectful. I would have been fine with, the answer of being with a customer or I’ll be right with you. I had 2 babies under the age of 3. My simple question was to see how long the wait would be to keep them entertained. I took my business elsewhere.

Why do they call it «express service» when it takes them 2 to 3 hours to do an oil change… and that is with an appointment. I purchased my car at a different honda dealer and came to this place to do my first oil change and the entire experience was terrible. There was no one at the custumer reception area. When we finally found someone to talk to us he was extremely condecending. I got there and they told me they needed to update the software in my car because they had issues with the transmission and that it could cause a crash. I asked him a question regarding the issue and he told me to read a paper for the answer. I told him i wanted further explanation, he took the paper from me and read the same paragraph he told me to read. Then he brushed me off and said nevermind… he did not explain the issue to me and ignored the two questions i asked. That i say is terrible customer service.

I always come here for my oil change. Super friendly service every time. My last visit was yesterday and there was 1 car ahead of me so the overall time took about 1 hour to get my oil change done. It came out to be $ 53 with military discount. During that 1hr they have free coffee in the waiting rooms. And lots of places around to eat too.

Horrible! Pacific Honda Express state they close at 5pm on Saturday, so I get there at 3:39pm and they turn me away saying the three cars in front of me would take an hour and a half. What kind of crap is that?! They should take customers as long as they’re open… like everybody else.
Looking at their Unilocal page… funny how it says that they’re OPEN!!!

I made an appointment for my 30K car maintenance at Pacific Honda Service Center (NOT EXPRESS SERVICE), for 7am. I arrived 15 minutes prior to opening but there were at least 6 other people who were already waiting in line. So tip: get there early!!!
Tony Bonacorsi was the service advisor who I directly worked with during this visit. It was awesome and incredibly easy to work with him! I actually made an appointment for a 40K maintenance, but I suppose they have certain things that they do at the 30K which aren’t performed at the next up level.
My car was assessed, taken in by Tony, and I proceeded to sign paperwork that authorized the maintenance work. Tony explained everything that they were going to do and showed me a list, which was helpful so I understood what was going on. As I had a PAC card from a few years ago, I was provided complimentary rental through their on-​site Enterprise car rental office. Tony called a few hours later, earlier than what he anticipated, and told me exactly what they did and when I was able to pick up the car.
The one fact that I truly appreciated was the note of cost that everyone at Pacific Honda gave me. At several oil changes prior to this service, the Express Service Staff warned me that the 30K would be a few hundred dollars — knowledge give well in advance for those of us who need to save (who doesn’t?!). Prior to performing the maintenance, Tony also warned me about the price.
A note to Pacific Honda Service: Please keep warning customers about the cost of potential future services. I think it’s very useful and even if some customers find it irritating, for those of us who want to have the services completed, we would love love love to be forewarned about potential high costs.

I purchased a 2013 certified, Honda Pilot back in July. Brought it in for it’s very first oil change in the express service department (which is only for oil changes (which i thought was going to be quick since it has express in the title)).
After waiting 2 hours, the tech calls me to tell me that they are almost finished but recommend i rotate my tires… now in the past with all my other oil changes at other places the tire rotation was always a part of the oil change service when needed, and included in the price. I paused for a minute and asked, well how much do you charge for this? The tech replied and said $ 22. Mind you the oil change is $ 55 which is a lot considering all they do is change the oil, take forever, and try to nickel and dime everything else. So i said «do you guys charge to top off all the fluids too?
To make a long story short I tried to see if they could do some kind of price adjustment being that this was my first time bringing my car in. The only way i could do that is if I had a «due bill» from the sales man who sold me my car… If you ask me that’s a bunch of bull shit.
Purchasing my vehicle was a cake walk, servicing my car here was a big pain in the ass, and cost an arm, leg and a first born, lol! This will be the last time i bring my car in here for maintenance.

The old lady in the front desk tried to scam me by saying there was a nail stuck in my front tire and that I would have to replace the whole thing… The only reason I visited this service center is because I bought this new car a couple of months ago at Pacific Honda. And I thought they would be more willing to help at a cheaper price. But they asked for $ 250 so I went to another more familiar maintenance place in Convoy and found out the nail in my back tire (not the front) and the guy fixed it up in 20 minutes and just asked for $ 20.
Don’t fall for their «nail in the tire» scam!!!

So here for the first time after moving from the Bay Area… heard from the reviews that this dealership is the best… okay…it is… in terms of professional and friendly staff members… thanks so much Ashely and Sean A. U guys rock and I will come back… i love the fact that you guys explain and are thorough with your explainations of services… might want to pass on to CEO… to bring starbucks coffee for the customers… lol:)

Sales is a joke! Service is even a bigger joke!
«SAM» is a violent individual that will threaten, harass you until he gets what he wants. Agrees and has you sign papers for what you tell him you can do and lets you drive the car around for a few weeks and drops the ball on you and needs more money down or is going to have the car repo’d. He says he tries to help people, well guess what your job is??? You sell cars and if you don’t like it find another occupation. When Sam told me that he wished I had bought a car from another dealership because I was a problem TRUST ME I WISH I DID!!!
Service dept. allowed «Sam» to sell a car that had none of the recalls taken care of and after owning the car for 38 days the recalled part (altinator) failed and now at 2100 miles of owning the car is requiring an oil change (Oil Change Due Message is on) DOES THE SERVICE DEPARTMENT DO ANYTHING??? WOW!
All the General Manager wants to do is «handle things internally»
Thank goodness for Poway Jeep, they handled my recalls within 24 hours and I was back in my car. Honda offered help, but seriously do they really think I want them taking my car, the one Sam threatened to repo multiple times, even after getting funded from the bank!
I wish I could give this place –1 star!

I bought my car from Pacific Honda so I’ve been coming here to the dealership to get my oil changed.
You can make reservations online (which was what I did) but it actually doesn’t do anything because express service is on a first come first serve basis. I came on a Friday at 1030AM and I left around 12. You’re greeted by a representative when you first pull in (pull in to the left side because right side is for more major issues). They’ll ask you what you need serviced and some other questions as well as an estimate of how long the wait is.
While you wait, there is a waiting area with nice AC and free water, coffee, TV, wifi, and they even had bananas! There’s not a WHOLE lot of chairs but I’ve never had a problem getting a chair to sit in (standing for 2 hours doesn’t seem like fun). You can also opt to leave and they will give you a call when your car is ready.
They’ll call your name through a window when your car is ready and they’ll go over the work that was done on your car as well as any other issues that might have come up during the maintenance check. Everyone here was super friendly. They also have a bathroom here but it’s co-​ed and there’s only one bathroom.

I went in with my CRV it was an awesome experience, great service expecially the older guy.
and excellent coffee and snacks. Very fast service and quality work with OEM parts.

Taken my Acura here for an oil change before and service has always been friendly. Sad you can’t make an appointment. But then again, it IS «express» service. Took about 45 min to get the oil changed.

They are really cool guys especially the main guy that helps you at your car/​counter. Not sure of his name but he’s always there & always friendly. My oil change took 15 – 20 min & I was out the door. Not bad for a Friday morning. They always give me advise to keep up the maintenance on my car & the wheels. If you purchase your car from Honda then you receive all types of discounts! $ 40 for a oil change today but the tire rotation is a extra $ 26 I thought rotations were free but is anything these days. Nice clean waiting area with a flat screen & coffee. I can tell the guy at the counter runs a tight ship & that’s the way it should be! Love the overall experience & I will continue coming here.

No oil change appointments.
2.5 hour wait.
Go to Wolf’s. Make an appointment and you’ll be in and out in 30 minutes.

Just don’t. I won’t detail my experience because it’s irrelevant to you. Suffice it to say that I went to Pacific Honda Service to among other things get mud flaps installed on my car. Two hours into the appointment I looked up and saw my car sitting in the parking lot without mud flaps. However, they were on the bill. Imagine if I had paid them to do something that I couldn’t see. After three hours and many apologies I was given a free oil change coupon. I get my car back and the work looks shoddy and rushed. The front flap is not flush to the car. I ask if can change the free oil change for $ 25 off because I don’t think I am coming back. Pacific Honda wouldn’t do it. I am 3,000 miles into a car I expect to have for 300,00. It’s not a BMW but I will treat it like one. My car will never again be serviced at Pacific Honda.

Ashley’s customer service was greatly appreciated. I didn’t think I had a PAC PLUS card or a previous battery replacement but she researched my history and found that I had both. I was due for a new battery and she gave me a card that showed my battery was good for 3 years and the discounted rates I would pay for a future replacement depending on when it would be needed. She also applied the discount that was due me from having the PAC PLUS card. That was a pleasant surprise. Thanks to the mechanics, I was in and out in 1.5 hours for an oil, engine filter and battery change. I love that they have free coffee, bottled water and WIFI, not to mention an inexpensive massage place across the street for when I need «major» service.

pros… just got back from having my wife’s Fit 50 000 mile service. and let me tell you they are on time just about to the minute. I was in for a minor sevice, which is more involved than just an oil/​oil filter change. the service person, Pam was awewome. she let me know what was involved with the service and wrote down the time i would be out, and she was right nearly to the minute. she had wrote 9am as the end time, and I was done and out of there by 9:03am. darn paperwork.
Jesse, the technician working on the car was awesome as well. he was moving like a well oiled machine, he got the oil filter, oil and air/​cabin filters all changed, checked: tires, brakes, fluid levels, and cleaned out the engine bay all within 30 minutes. so fun to watch.
the actual waiting area is comfy and warm, complimentary water bottles, coffee and hot chocolate as well. also a free newspaper and wifi as well, so just in case you need to get something done over the internet you can get that done. also if you get the pac card, you can get a nice discount on all services done at pacific honda well. well worth the $ 125 for the card, and it lasts 4 years too.
cons…well not much, if you are going to spend your monday morning of MLK doing car service, I wouldn’t want to be anywhere else. the people here are awesome.

Knowledgeable and thorough, it was the first time I’ve been to a Honda Dealer for service in quite a long time. They use Honda OEM parts and will even cater to your request for Honda Genuine Synthetic Oil which, by the way, was formulated with the help of Mobil 1. Quick, easy and professional, there is no reason not to take your loved Honda vehicle here. Their prices are very competitive too.
Three bays are used for their quick services which includes anything that can be done in under 60 minutes. Everything else, they take to the back. This Honda Express Service Center is the first of its kind West of the Mississippi. They are expanding to 8 bays in the near future which will definitely help the long lines that you might encounter but their accommodating times should be able to fit you in.
They also offer complimentary coffee, water, USA Today newspaper and WiFi. If you’re Honda needs some quick lube, bring it on over! And by the way,
it’s also right next to Up2You Café where you can relax and grab a coffee and pastry if you don’t want to stay in their small customer lounge.