Pacific Coast Vacation Properties

We rented a house for 6 days at the highest price range, during spring break. I had assumed we rented this house in lieu of getting hotel rooms for our 3 families. It never occurred to me that we would have to purchase our own TP. The property was grossly misrepresented. It did not sleep the number of people it claimed, so we had to pay for 2 additional hotel rooms. The dining room light didn’t work, so we ate by the light of one candle we got from the wedding we went to. We ran out of TP! There was no kleenex, no broom to sweep the floor. The 25 ft waterfall didn’t work but that wasn’t important. We didn’t rent the house because it had one and we didn’t rent it because of the game room, TV or DVD player with broken remote controls. The gardeners showed up at 8 am on day #2 for 2 FULL hours of leaf blowing and mowing in the forested backyard that all the balconies opened up to and the kitchen and family room opened out to. Besides being extremely annoying, it was a privacy issue and the only day warm enough to have our doors open and eat breakfast outside. I doubt seriously that this house is rented out every day of the week. It would have been nice if they had mentioned a gardner would be showing up to disrupt our stay. The owners show up on our last day at 1030 am to tell us that people will be coming to work on the house at 11am. We paid $ 100 for a late checkout (5pm) on that day, but they forgot and scheduled the maintenance because it needed to get done. They said that housekeeping SHOULD have left 3 rolls of TP for each of the 3.5 bathrooms. They also SHOULD have left kleenex, they must have FORGOT to clean the sticky railing that goes up to the birdsnest for the great sunset view. They didn’t realize there wasn’t a broom, they knew the dining room switch was touchy and was sure we just didn’t know how it worked. It was definitely broken, it worked the first night. They had a response for everything we told them was not right. We didn’t even get an apology, but asked us to make a list to give to the property manager who would be coming over 30 min later. He had already made his money, he wasn’t about to offer any refund or apologize for any inconvenience. We paid over $ 3000 for this rental and I still can’t believe we had to buy TP! That is common in San Diego, so he says.
The house wasn’t gross but it wasn’t what it was advertised as. I would be careful when using this company for a vacation rental. They aren’t completely upfront with you and don’t take ownership of any problems.