OB Delivery Service

I hired OB Delivery to pickup a fridge from Sears and deliver it to my home. The two gentleman propped the fridge upright on the bed of their pickup truck and then let go of the fridge and it fell onto the curb/​sidewalk. The fridge doors opened on the way down, the shelving and drawers fell out, it fell over 3 feet and hit hard. I was watching this entire process from less than 15 feet away. There was NO communication between the two men and absolutely no plan on how they were going to get the fridge from the bed of the truck onto the sidewalk. They picked up the pieces, put it back together as best they could and wheeled it into my house. I got an apology, but not from the owner. There was damage to the exterior as well as every shelf and drawer on the interior. After at least an hour trying to make the fridge operate properly the gentleman stated they did their best but there was some damage. I was assured that they would pay for ALL damage to the fridge and to have Sears simply bill them for the repairs.
I felt badly for the movers as mistakes happen and they are a small business. I spent the next many weeks working with Sears to fix as much of the fridge as possible under the manufacturer warranty. There was almost $ 2000 worth of interior damaged done to a fridge I paid less than $ 1400 for. I contacted the movers and told them that I had most of the interior damaged parts replaced and installed. I asked that they buy the fridge from me and sell it on their own, my estimate is they would be out less than $ 300 if they resold the fridge as is — the value of the fridge new is over $ 2500. All in all, I was making them a great deal and had worked VERY hard to help them out. I spent at least 30 hours of my own time fighting with Sears to fix/​replace damage parts, all the while thinking I was helping a small business run by nice people with good character. Apparently, I was wrong.
I
had 4 technicians work on the fridge and all stated the life of the fridge has most likely been reduced and if they were in my shoes they would refuse to keep the fridge. There could be any number of things mechanically damaged. The interior is still not in the condition I purchased the fridge. The freezer door does not operate properly and never will. The exterior damage alone is significant and not repairable.
The response I received from the movers after months of contact attempts was this: «If fridge is functional and parts have been replaced I would say that problem has been resolved.» This was extremely upsetting as I was assured the day they delivered and dropped the fridge that all repairs would be covered. I expected that a small business would take responsibility for their mistakes. I just called the company and inquired about their insurance coverage without identifying myself. I was told they have 1 million dollars in cargo coverage and 5 million dollars in property coverage. I will be filing a claim with their insurance company and I will be filing a claim/​lawsuit and I expect to win.

These brothers are the best! They are very professional, dependable, prompt, reasonable, and very nice. They are a pleasure to do business with. Claire

this dood is the man. always comes through when im too busy to leave the house… hit them up fashoooooo

I can’t begin to describe how helpful these guys are! You order once or twice and they know you! Accommodating and incredibly professional but friendly and cool. I can’t have my doorbell ring after a certain time and there guys do it right every time! Never a mistake or a discourtesy. They are the go out of their way kind of helpful without being over priced or anything! IF YOU’RE NOT A TOOL THESE GUYS CAN BE YOUR BEST FRIENDS!
Never been anything less than impressed and it’s looking like i never will be

love OB delivery! When I’m injured or sick and can’t get out i’ll give a ring & they are there!

Three times I have tried to contact OB delivery service during the listed business hours and not once have I been able to get through, receive a call back, or get a reply email. I have a feeling this would be an awesome service if I could get through to someone.

This is a wonderful service, friendly family company, faster than u could get it yourself! Very inexpensive, totally worth every penny!!!

Well, if there’s anything you ever need, don’t heaitate to call these guys! They’re great! My boyfriend and were visiting friends when we decided to order thai food, but they didn’t deliver and going to pick up the food was a whole other mission, so he called these guys. He told them where to get the food and where to deliver! The delivery service was prompt, friendly and overall happy. Highly recommend them! Service fee is $ 3 if the total is under $ 40 or 20% if over $ 40, but double check with them!