Nordstrom

Nordstrom defines what customer service should be in the retail world. I vow to never shop anywhere else due to their focus on customer satisfaction! They are so so so accommodating especially if there is any issue with your purchase! Not to mention they fawn over you so willing to help and to satisfy!
Recently I was there with the family to address an issue with a pair of Aviator Ray Ban’s that were purchased from there for my daughter. As I was roaming around near the sunglass accessories, a young man, Ryan, approached and asked if he could be of any help. I had to take a double take as he looked barely out of high school to be so attentive and helpful. When I explained my dilemma regarding my daughter’s ray bans, he immediately stepped in, secured new ones, adjusted them perfect for her face and secure the correct lens case as the one sent to us originally were incorrect. In the course of our conversation, he let us know that he is able and willing to help us with all our shopping needs. I inquired about a possible «personal» shopping need I had for our son who had a prestigious photo shoot in LA in mere days. He gave me his PERSONAL cell phone, told me to send my son’s size, any pictures of desired outfits, and he proposed to put together a private shopping experience just for us.
One day later, we got a call asking our availability. We showed up the same day to our own personal dressing room complete with Strawberry Lemonade, 2 waters, 2 famous ginger snap holiday cookies and 1 box of macaroons! Additionally there were at least 12 selections of shirts and sweaters to try on! What an amazing VIP experience we had. All this at NO EXTRA CHARGE!
We ended up purchasing almost all the items selected and had an AMAZING photo shoot due to the beautiful selections Ryan selected for us.
Nordstrom defines the customer service bar in retail shopping and since all fall SO SHORT, I will continue to give my business to them! They give 200% to all their clients!

Still Nordstrom. Great customer service. We went to the jewelry department to find a specific set of rings. The girl was so friendly and helpful. She showed us many brands and was very knowledgeable with all of them. She even wrapped it nicely as a gift since my gf was buying for herself as a bday gift. Clean as always. Lots of bags and shoes but I didn’t really see anything amazing. It is after the Holiday and maybe inventory will change soon. I have to say I worked here when I was in College and in my early 20’s upstairs. I had a friend in shoes who was amazing. TIM. He rocked shoes and knew everything about them, the hottest style, what size you were. He was on top of his game. He knew what I liked and would call me upstairs to tell me he had a perfect pair for me, so at break or lunch I’d head down to see him and end up taking something home. This happened daily so needless to say, I never really earned a paycheck. Well, I earned it but never actually made money. Well, he came up to me today and said hi! He totally remembered me from a very long time ago! Told you he was great! I also remembered him. He was a friend and such a great guy. He has been with them for 30 years! So, go see Tim if you are in need of help or just want to go grab a pair of shoes.

My happy place is Nordstrom and this one is really good! It is a little smaller than the other Nordstrom’s in the area which leads to less of a selection at times but they do a fabulous job of stocking great clothes and shoes. Their customer service is extremely amazing too. I went to the holiday party last night and it was really fun, but TOTAL MAYHEM! The girl helping me was so sweet, she took my Nordstrom card and rang me up without forcing me to get in line and deal with all the crazies, I really appreciated that. For selection and service, Nordstrom is always my go-​to.

BP is now carrying Brandy Melville clothing… nice not having to drive into deep PB to the Brandy Melville store for my teen!

I am so pleased with my recent experience at Nordstrom thanks to a lovely little sales lady, Jaselle. I stopped by the athletic/​swim department last weekend looking for a swim suit for my trip to Hawaii later in the week. I found a suit I loved, but needed a size smaller. Jaselle called another store and had it shipped to my house. Although the estimated shipping time was 3 – 8 days and my suit would be delivered while I was in Hawaii, Jaselle assured me it would arrive two days before I left. She stapled her card to my receipt with her cell phone number and told me to call her if it didn’t arrive by Tuesday and she would personally deliver it to my door. Sure enough, the package was delivered in just 2 days and I’m able to pack it for my trip to Hawaii tomorrow! Thanks Jaselle!

This was my first trip to Nordstrom’s in almost 5 years. I have lost weight, and needed to make a few replacements to my wardrobe. At first I felt overwhelmed, but one of the sales associates soon approached me. They have a good eye for what looks good on their customers, and managed to stay within my budget.

This is the worst location by far. It’s embarrassing it’s even associated with the Nordstrom brand. An employee from this location stole part of a gift I purchased. I watched the sweater and jewelry get wrapped into one box before it was shipped out. When I left, the gift box was on the counter and Sarah A. ensured it would get shipped out. Well the packaged arrived to my recipient and there was no jewelry box inside!!!
When I called to report this, the store manager was very helpful and made sure she overnighted the missing items. I’m very thankful for her help making this right… but it was such a bummer it had to even be a situation. It ruined the gift and made a fun moment absolutely annoying and frustrating.
I spent an hour picking out the gift and waiting for the gift to get wrapped properly. It was a complete waste of my time and money. I’ll only be ordering online from now on or make the drive to Fashion Valley and recommend other nordy’s lovers do the same.

How can you go wrong here? Costumer service is the best. Stores are clean and beautiful. Clothing and restaurant are great.

I love this store. The staff at Nordstrom’s café are very friendly and nice and I love to start my morning of shopping over there. They carry a lot of brands that I like as well.

I love to come shopping here. The cosmetic area is so esthetic and the salesman are so knowledge. This is my favorite spot in Nordstrom.

I love all Nordstrom stores. They’re my go to store for most clothing and shoes. You can’t beat their customer service. Every store has the same philosophy of putting the customer first. We bought the new Hermes perfume for my husband and the fragrance manager, Maria was so helpful and funny too. Awesome personality. Great store!

Price value and selection! This location is very easy to get to from any spot in the mall. The covered parking garage is only steps away. I come here most times with my wife and she definitely does damage. The customer service is 5s as everyone in here is working on commission. The departments are always stocked with inventory and the aisles are always clear. Truly well managed and it shows. I love the men’s shoes department as well as the lounge chairs. Most times I spend sitting on one writing reviews on Unilocal as my wife shops until she drops! The AC is on max and their drinks are very refreshing. I am a fan of Nordstoms!

I love Nordstrom… who doesn’t??? I just wish that this Nordstrom has the actual Café/​Restaurant like the one in Fashion Valley.
I always have a good experience shopping here especially in the Men’s department with our recent purchase. My bf recently purchased a suit and let me tell you that if anyone needs a nice suit, please visit the men’s section here and ask for Ferdie. He is probably the best! He took one look at my bf and knew exactly what he needs. Thanks again!!! :)

Located at the Westfield UTC mall and with 3 stories, this Nordstrom location is a nice place to shop. And currently right now is their famous half yearly end sale.
(This review is solely based on the handbags section on the 1^st floor).
As I was browsing the purse section, I overheard a sales associate tell a customer that this particular location (and any Nordstroms in San Diego) does not sell any Rebecca Minkoff purses because of a disagreement with the company (that they would have to set up a boutique display and have it displayed in a specific way). The sales associate suggested where the customer can go to find that particular brand since she was really had her heart on finding a purse by that brand. So if you are looking for Rebecca Minkoff purses, you will not find them here.
Anyways, I just recently discovered that Nordstrom price matches their competitors. A male associate in the purse section told me that if I can bring up the product on my phone from on line (or he could as well, as the sales associate have tablets on the sales floor) the exact item and color/​style at a cheaper price, Nordstrom will price match it.
I thought the handbag section was a little on the small side, as the Nordstrom next my home has a much larger selection of purses. But the sales associates I interacted with on this shopping visit was friendly and helpful.
By the way, you can find the woman’s restroom on the 2^nd and 3^rd floor. The men’s restroom is located on all 3 floors though.

Remember the game mall madness? (
) what’s kinda crazy is that tweens totally have credit cards and cell phones nowadays. Was the commercial from the 90’s was like a Harold to the future?
I love the UTC mall and generally I park on the second level near the Juniors entrance and get my mall rat on starting at Nordy’s. I’m always offered help from the sales people. In case you didn’t know, they are commissioned based sales so get the name of that chick who helped you in the fitting room — cause thats her rent and she’s probably a local student!
This store is super clean and have nice women’s lounges and restrooms. You can find a gift for anyone, they have a range of departments and brands and sometime even a piano player onsite around the holidays. I love Nordstrom Rack too and all the classic and trendy items they both carry.

I’ve been in a lot of Nordstroms across the country and this had to be one of the nicest I’ve seen. They normally appear very stuffy to me and the people are never personable. Here everyone was nice and polite. Like all Nordstroms I believe they are a little pricey, but you can always get some really nice things here. Although I usually get my suits at other locations, I will quite often come to Nordstroms for other nice clothes.

How. Can. You. NOT. Like. Nordstroms?
You can’t ever leave this place empty handed. Love their customer service… love their products.

I’ve been here many times but never felt the need to check in or even write a review for it, because well, it’s Nordstrom. Most people would expect nothing but great service, pricey stuff for high-​end stuff, and their café/​restaurants are usually listed separately. However, this past weekend, I came here looking for a new handbag, an everyday handbag because I am ready to retire from my Gucci diaper bag. I wanted a nice, sleek, simple handbag I can wear to work and go out to lunch with colleagues without them thinking «she’s a mom! Look at that diaper bag!» I also have really fancy clutches for evenings out and well, that’s not going to cut it for daily outings.
I knew I wanted a Tory Burch bag, Marc Jacobs or Michael Kors. Nothing loud, just a simple leather bag. I eyed a nice Michael Kors bag and then a nice Tory Burch bag. The saleswoman helping me didn’t pressure me at all, she was able to unlock the bags for me to try on. She even went to check on different color options for me and allowed me to peruse to see if there were any other bags I liked.
My husband was jealous and wanted to get something for himself too (even though he spends a crap load more money and more frequently than I do at Nordstrom), so he asked my sales lady to hold onto my bag so we can continue shopping. Since he already got his dress shoes here a few weeks ago and dress shirts another time, we returned to the counter to just purchase my bag.
I left there, very happy with my handbag and now I plan to come back and get the other handbag!

I was walking through Nordstroms the other day, since we parked right there. There was a snotty ambiance from the store and employees. Granted, there was a sale and it was packed with people.
However, because I am not dressed like a B. Hills mom does not mean I wont spend $. I walked through the jewelry depart. And i know the employees saw me. Didnt greet me or even crack a smile. I felt like Julia Roberts in that movie Big mistake. huge!

A very nice Nordstrom in La Jolla. It is three levels, brightly lit with some sunshine shining through the windows near the top of the roof and has an excellent selection at The Rail. From what I’ve seen and been told, this Nordstrom has a very nice selection of women’s clothes and shoes.
I found a very nice pair of Fidelity jeans at this Nordstrom. They are the 50 – 11 style and «sabbath rinse». I have to thank a sales person in Las Vegas for introducing me to the brand. They fit excellent and the washes are dark without all the whiskers, fading, or tears/​rips.
The salespeople are friendly, not pushy, and give great advice if you need their opinion.
There is parking right next to the Nordstrom, so you don’t have to walk far to get to the store. This location is the closest to where my friend lives in Torrey Hills.
I’ll definitely be back to this Nordstrom. Great company and great return/​exchange policy! Please see my pictures.
Xie Xie!