Navy Federal Credit Union

We’ve been members at NFCU for a very long time and going to Mission Valley Branch for eight years. This branch has plenty of parking, ADA friendly. The whole team is awesome. Friendly, knowledgable, professional… Very dedicated on keeping lines down.
The Branch Manager knows customer service and the banking buisness and it shows through her team.
Again the whole team is awesome.
Hey, they’re in same lot as Living Spaces, Sombero’s, O’s Kitchen, Ross and Party City… You can shop, grab food and go to the bank in one stop.
(Note: I won’t post picture of inside/​outside of NFCU. Security reasons)

Great staff! Very friendly and easy going! Made my car buying experience simple and easy! Thanks navy fed.

If there was a half star or no star I would rate them accordingly. As evidence by their three star rating their customer service is shotty at best. That I can deal with. I’m sure nobody likes being trapped at a desk all day helping customer after never ending customer (we know the lines at these banks are horrendously long, sorry).
However, when it comes to a matter as delicate as identity theft and depleted accounts there needs to be a certain level of service and quite frankly knowledge. I was given JOSIE as the rep to assist me with cleaning up the fraudulent activity on our account. Since it had to be done in person I took my one year old down there to have it handled. An HOUR AND A HALF LATER we were out of there. A little after an hour of being there JOSIE realized she was completely incompetent and asked for help from someone else. After that we were «done» within fifteen minutes – as we should have been the whole time. The reason I put in quotes because we later learned JOSIE had sent the information to the wrong department. This was done mid week last week. It’s now Tuesday and NOTHING has been resolved. Doubtful anyone at the company gives a rats considering customer service isn’t their forte but for everyone else out there — — — if you can help it stay away from this branch specifically. My wife handled her side of the account at a different branch and had much better success. Most importantly, if you are given JOSIE. turn around! This isn’t meant to be malicious or put down any one individual. Out of respect for your time and importance of the hard earned money that’s in your account, do NOT let JOSIE handle your account. Ask for someone else or turn around and seek another branch.
You’re welcome in advance

Best navy fed around! Never any issues and I always get seen right away, even when it is crowded. I am always greeted with a smile from someone and asked what I need help with. Kudos to the great service!

I work at Mission Valley and thanks to my trusty Unilocal app., I found the nearest NFCU from me. Had no clue there was one close-​by ! Sweet !
Lunch break time and decided to deposit a check. Wow this place has plenty of parking compared to other NFCU branches I’ve been to. Definitely a good time to come (~noonish) since there was hardly a crowd. Must be my lucky day !!
In and out in just under 15 minutes.
Customer service was great all around. Employee by the entrance up front was full of smiles ! Love that ! Might I say he was cute too. :)
The wait wasn’t long and the clerk who helped me was friendly. Even her co-​worker assisted her in helping me. I could tell they enjoyed working there.
I got my deposit check in and I also ordered another credit card to be mailed to me. The process was effortless.
I also noticed this branch was quite spacious and well-​maintained. Can’t complain folks.
Yep a 5 star NFCU ! They do exist !! I’ll be back for sure !

Friend needed to deposit a couple of hundreds of dollars in various 1’s and a few 20’s. Thankfully she counted before that it was $ 500 something.
The teller counted $ 480 1’s and failed to miss the 3 20’s. If my friend didn’t catch her then she would have lost $ 60. The machine they put the money through to count it was incorrect as well.
I was present at this transaction. The teller was nice but incompetent.

There needs to be a negative button for Unilocal.I would recommend people use another bank as your primary. Keep this bank as a spare. I called the service center got one answer. Went to the branch and got another answer. I came back the following week to exactly as the teller told me and got had a surprise she was wrong! I asked 2 people that work for the bank got two different answer. This is all dealing with a cashier check. Nothing difficult or unique. How is possible that the bank does not have a stand policy or how do they not educate their employees to provide the exact answer!!! Very disappointed. I am very frustrated. If you need to pay your bills on time stay away from this bank.

Wow, these guys charge $ 5.00 for a $ 200 ATM withdrawal. What complete jerks. Glad I don’t bank with them.
09/​30/​2015 — NAVY FEDER 2660 MATTHEW WA SANDIEGO CA
Electronic debits: -$ 203.00
09/​30/​2015 — NAVY FEDER2660 MATTHEW WA SANDIEGO CA
Other Debits and Adjustments: -$ 2.00

Blah!!!
Open more tellers!
Standing in line for almost an hour is ridiculous!
And then the teller is ZERO friendly!

I so love this branch esp. Ms. Roni, who helped me and my brother to loan for our personal and autos :) She was so patient, nice and attentive of our needs even though the first time I was here, it was quarter to 6 already. I love the NFCU, their staffs and the location.
SWITCH TO NAVY FED for lowest personal and credit card interest rates, furthermore, happiest banking experience EVER!

Just another update on Navy Federal– my husband and I only had accounts with them due to the requirement to have an account when they botched our mortgage. we just got a notice in the mail of an inactivity fee on both of our accounts. Needless to say we both called and closed out our accounts.
I’ll take my money to USAA where they actually treat their members with respect. Navy Federal could not be anymore anti-​military. Beware and stay away!
Worst bank ever!!!

I had a great experience this week setting up an account here with Roni. We are switching over from Bank of America and couldn’t be happier. First I got approved to refinance my auto loan for only 1.49% and they gave me a $ 250 bonus credit for the refinance! The process was fairly quick and Roni was super nice.

Double review. Came in on a busy day to transfer money from one bank to NF to get a cashier’s check. JESSICA G was very friendly and professional. She didn’t skip a beat. She also gave sound advice.
Back in today, and Jessica G addressed my questions flawlessly. Because of Jessica, I have just started the loans process to help build my credit. I have read many bad reviews about this place. JESSICA G. made all those doubts go away. She is an extremely valuable asset to this location.

Just wanted to give an update !!! Still the worst navy federal location iv ever been to … I hate this location

5 stars all day. Super nice people and always seem to get me the lowest interest rates. They are a really really really awesome credit union. They will do what they can to help you in advancing finacially in life.

i wanted to create a Unilocal account and write a review all because of this branch.
After getting all my stuff stolen, this branch went above and beyond to not only make me feel better after feeling no hope but printing me a new debit card within minutes. The employees at this location and I’m sure any other Navy Federal really took customer service seriously. Thank you for showing me there’s still humanity!

I love Navy Federal Credit Union because it’s close to where I live. I only gave it four stars out of five because there is usually a long line on paydays. Other than that, I have had nothing but good experiences with them at this location. One drawback which has nothing to do with them, are all of the peddlers in the parking lot selling various things from candy to magazines. I always feel guilty taking money out and not buying anything from the doe-​eyed little six year old selling gigantic overpriced candy bars haha
Employees there are always very friendly and personable as well as helpful.

New home buyers beware:
My wife and I used the First Time Home Buyer Plus program a little over a year ago and it was and continues to be a horrible experience. Due to a miscalculation on Navy Federal’s part they underestimated the property taxes on our new house by 600% and 4 months after close sent me a bill for $ 5,000.
The best part is that I questioned the amount prior to close and was advised ‘not to worry about it’ as my monthly payments would stay the same. Their miscalculation has now led to a 20% increase in my monthly payment to an amount I wouldn’t have been qualified to pay in the first place. Errant mistake or a ploy for new mortgages?
Glad to know Navy Fed can make a mistake and are happy to let me keep paying for it.
Thanks Navy Fed and good job ‘taking care’ of first time home buyers.
I’ll be sure to keep paying my bills and you can continue to ignore the fact that you messed up. Oh and I really appreciate the patronizing and condescending response to my recent phone calls asking for assistance.

I much rather come to this branch instead of visiting other locations in the South Bay. Most tellers are always available and ready to assist.
Recently got a great deal on a car loan. I applied online then I went in, waited a few minutes in the lobby picked up my check and walked out. Great Bank and branch.

DISCLAIMER: Review based solely on recent car loan and not necessarily all previous dealings with this branch.
Now that I got that out of the way, we’re going to talk real talk. I’ve been a NFCU member since 1999 and I’m going to tell you that they have really taken cared of me from the beginning. This particular transaction was for our recent car loan for our brand new 2014 Mazda CX-​5. I can tell you that their loan services over the phone really really took care of us! We were turned on to the Senior Enlisted Program, which before this phone conversation, I never even knew about! Turns out that with this program and our good credit, we were able to beat Mazda’s APR for our car loan (Mazda’s loan was VERY competitive).
Fast forward into going into this NFCU to pick up the loan check. It was so extremely seamless, it was like we weren’t even there but a few seconds. They are currently going through construction, so it looks tore up from the floor up, but the customer service we received was outstanding. I sincerely hope that we continue to be taken cared of from NFCU for the rest of our lives. You guys definitely have a happy family here!
I also wanted to add that I rarely ever come here if I don’t have to. This is why if you see me in the street and ask me to hand over all my cash, I can without a doubt, enthusiastically tell you that I don’t carry cash anymore. :) No need to go to NFCU and wait in any ridiculous lines on pay day! Don’t you love technology?