Mossy Ford

As soon as we drove up and parked on a very windy and stormy day, we were greeted by Max. He asked how he could help us and we told him we had an appointment with Christina. He immediately went to get her and intoduced us. She was an absolute gem and referred us to Paulette, who would be the salesperson helping us decide on what car we wanted, all the while Max was still with us to make sure we were settled and also offered us water, coffee, or anything else we may have wanted, and once again welcomed us. Paulette was so gracious and introduced herself to everyone in our party, she greeted us warmly with a nice handshake! Then we got down to business! My husband showed her a car off the internet that we were interested in, she brought it up on the computer and started working on it right away. She asked if we wanted to go outside to look at some other cars we may be interested in, even though it was storming outside? She offered us an umbrella and asked again if we were okay to look at cars in the storm. As we looked at cars we would sit inside and Paulette would tell us about the amneties! Remember, it is storming this whole time, and we were determined to leave with a new 2016 Ford Explorer, she did not mind at all about the rain and getting soaked, which we did! We decided on the car we wanted and went back inside to put the paperwork together! It took some time, she worked the Costco deal for us and we ended up with some awesome numbers that she shared with us before going to finance to sign! She also had us test drive the car we were about to purchse, to make sure all was good! We were very happy and then proceeded to Finance and met Dennis Weaver, who is also as wonderful as the rest of the people we had come into contact with. He had all the paperwork finished and he read over everything with us, and made sure we were happy and understood all the papers we were signing! He was a pleasure to talk to and do business with! He made us feel very comfortable and we had some good laughs too! We also came to Mossy Ford because my daughter is leasing a car from them, and they were also very helpful and nice, as this was her first car lease/​buy. They are also a Costco Membership dealer. Let me mention again all the wonderful people who made our car purchase a pleasurable experience, Max, Christina, Paulette, and Dennis. They gave us SUPERP SERVICE, they are definitely an A+ business! Paulette also called a few days later, to make sure we were happy and asked if we needed anything, and if there were any problems or concerns to just give her a call! Thank you Mossy Ford, we’ll be back to do business again!

I took my car here a few times. Twice for oil changes and once for an evaluation of a noise my car was making. The staff was professional and I love that they have a courtesy shuttle but I did not like that it was necessary to shuttle home and back for an oil change because it took all day. Twice, the basic oil change took over 4 hours. (I actually never shuttled back – only shuttled home. I took a cab back to the dealership each time because I waited close to an hour for the shuttle once and I lived so close, I didn’t mind paying a few bucks.) I continued to go back mostly because I have an extended warranty through Ford. I constantly had to check back on my car, although they said they’d call me when it was done. They even tried to keep my car overnight to put a part in it which they didn’t end up getting until two days later. They were very accommodating though, letting me pick up my car after the service area had closed since I was working late. As you can see, pretty mixed review but overall, I wouldn’t recommend.

Paulette did a great job of helping me test drive and purchase my new (to me) 2013 Ford Focus. She was informative and very personable, she was really good about returning my phone calls or texts in a short amount of time. I never felt pressured and she was super helpful. This was the first time I purchased a car by myself, but Paulette and the whole Mossy staff were great. I still need to get one thing fixed on my trunk cover, but that’s my fault for not taking it in again. I’d highly recommend Paulette if you’re in the market for purchasing a car.

Overall the staff is friendly and does not pressure you into a sale. I honestly went into the dealership knowing what I wanted and I was happily taken care of. From the start I spoke with Max over the phone who went above and beyond to make sure he helped me with any questions I had before making the long drive to San Diego. I arrived and although Max wasn’t around he arranged for Jameson to assist me. From start to finish Jameson helped me out and I was pleasantly surprised to see Max called me a day after the sale to follow up. Great customer service and continued to work with me with any questions I had. I enjoyed my time spent with the dealership and from start to finish spent about 3 hours since I debated all my options but I was pleased with my car and the service provided.

Great experience. Fast transaction. Everyone was so nice. Brent helped us and was great. Thank you for the great experience.

Be aware of the bait and switch. Ordered a car from Mossy Ford. Waited 11 months for it to arrive. Went down to pick it up with check in hand. I was told that the price was going to be $ 30,000 more than we agreed on. Shop elsewhere.

Our 2015 C-​Max developed a foul musty odor that became more unbearable each time it was humid or rained. Brought it into Mossy service on a rainy Friday afternoon 1÷8÷2018 where Christine confirmed the problem and set up an appointment for Monday. Cory took over as service advisor and did a great job calling twice every day while the technicians tried to figure out the cause of the smell.
They discovered some leakage at the floorpan, which was resealed. Moisture had gotten under the rug and developed mildew. Mossy’s detail people shampooed and deodorized. This warranty work took more than a week of detective and repair work by Mossy’s people. I’m pretty confident that they solved the problem, but we’ll need a couple of wet/​rainy days to be sure.
I was especially impressed by Cory’s customer service

Take my advice and stay FAR AWAY FROM FORD!!! I bought a BRAND NEW car that was defective and after the third time bringing it in, all I was told was «your car will never be fixed, keep bringing it in». But every time I bring it in, nothing is done! The car doesn’t even drive up hills without stalling out. So ford continues to take my money every month and I am left with a non functioning, defective, BRAND NEW CAR! I will never do my business with ford ever again! I hope your happy ford. You got another sucker.

Since receiving a response from the Business Manager, 17 days have come and gone, and no refund has been issued on my extended service plan and no one has responded to my inquiries.

Big thanks to Paulette for helping me make my Ruby Red Fusion SE New Years Resolution come true. Fantastic deal and super friendly staff all around!!!

I would like to take a moment to praise Victor Aguilar (in service). I live in east county and there are many Ford dealers between me and your business. My incredible experience with Victor keeps me coming back to Mossy. Being in a service oriented business myself, the customer service he provides is top notch and hard to find these days. He turns what could be a stressful visit into a pleasant one each and every time I come in.

The service team at Mossy Ford is great. Especially Gabe Ceballos. They are always friendly, timely and explain what needs to done and why. I will defiantly recommend them to my friends and family. I have been coming here for several years now and each time has been a great experience.

I been here and I have friend work there his name jermaine his the best and he will help you out even people work there they are all nice

Wells looks like this place is on pace to meets it’s last reviews from old location I was sold a 2016 mustang by these sharks with a defective drivetrain and with only 500 miles on the car I was told by the sales manager sorry all sales are final .I took to service dept at kearny mesa ford and they said 50 – 60 days for parts go figure. I called back mossy and begged them to take there defective car back and they refused

We had a great salesmen — Fabian. Knew his stuff, no pressure sales, worked with us to find what we wanted, checked other inventories, knew the area to test drive the car, and really made the deal work. So 4 stars for our salesman.
We really did workout a good deal with the dealership. I definitely give them credit for making this work.
Biggest problem with this dealership was that they are slow. Everything from the price negotiations, to the assessment of the trade in, to the financing office was just slow.
After closing the deal, we waited for 1.5 hours to get with financing. After complaining about waiting so long, one of the managers finally helped us with the paperwork. Although before they were willing to help us, he wanted to make sure we wouldn’t give them a negative review on their ford survey.
I’m still giving the place 3.5 stars the people who work there are friendly just wish they were quicker.

Friendly staff, great selection, quick and easy transaction with great financing.
Highly recommend Mossy Ford for your next new or used car purchase!!!

Excellent staff. Great deal. Jeff Resendez and Shanelle Lopez rocks!!!
I live in Orange County and took a chance driving 80 miles to get the car I want for the price we agreed to.
Jeff got us in and out of the dealership in 1 hour 20 minutes. We love our new 2016 Ford Focus Electric

I had a great experience here! I came in just to look but quickly fell in love with a used Infiniti and it has been a great car and I feel like it was luck that brought me here. My salesperson was Paulette and she was informative and very friendly… I drove off the lot with my car the same day. 5 stars for Paulette and Mossy Ford.

Upon my arrival at Mossy Ford I was kindly greeted by Cody who nicely offered to help me. I was quickly pointed in the right direction and was able to look around freely as per my request.
Cody asked me to raise my hand should I have any questions and when I did Cody was quickly available to unlock a Fusion for me. He even remembered my name! Overall the facility was beautiful and felt very inviting.
The paperwork seemed to take a little long but that is expected I guess. The lady who signed my paperwork Shanelle made me feel very comfortable with the process and my overall purchase as well.
I highly recommend Mossy Ford and if you are looking for an enjoyable experience purchasing a vehicle make sure you stop by Mossy Ford.

PAY MORE DRIVE LESS
We leased our 3^rd Ford in a row. But first from this place. Will never go there again if possible, even for service, even though the place is very close to our home. It’s a real shame to look out at your nice new car and realize that you you are spending 100.00 more than needed every month for the next 3 years. After a three hour wait in a trailer. While they «figured out «our deal.
Even installing the protective strip on the rear bumper was an ordeal. Took two trips an a nick in the paint.