Mission Valley Shell Car Wash

What a crap place to take your vehicle. Been there several time. Last 2 times I’ve actually looked at the job they did and it sucked. They pay no attention to detail.
I paid for the highest service, and had to have them go over the car a second time. I asked them specifically to put the last row of seats down to vacuum, and make sure to to the last row of seats with the detailing. They of course, did not. The guy who checks the cars in was extremely rude. He kept cutting me off and talking to me like I was the one who was wrong. He had no respect whatsoever for an other person, even setting aside the fact I was a customer.
Don’t waste your money. Go somewhere else, even if you pay a little more.

Car wash did do a good job on cleaning… however I have been waiting over an hour for just a basic $ 20 wash… this is ridiculous and I won’t ever come back to this car wash again… and they are not that busy to warrant this long a wait…

Worst place you can go, better just save the money and do yourself. I tried their hand car wash this time and the car got back worst then before washing. They never cleaned the Windows, the rims, they seemed just to vacuum the car and that was it. If you really like to have your car clean and washed don’t take to this place because you will regret. Maybe we can think that it’s only $ 23 + tip that I always give. Well it’s a waste of money that we all work hard for it and I don’t know how this place is still in business.

I was trying to review the Shell station itself, still waiting for the car wash so no idea how that part is. I am left feeling upset that even though you’re supposed to get 20 cents off per gallon for trying the car wash, there’s no sign that I can see that says to go inside first. My fault for not checking but I pumped my gas, then went inside to ask to get the car wash and the gas discount but the cashier says there is nothing he can do, he cannot credit my card the discount. I realize it is only $ 3 but this gas was pricey and the car wash was pricey. Could he at least discount the car wash by that amount? No, because he had done that before and gotten in trouble. Could he at least give me a free drink or something? No, because there’s no manager onsite and he has no power — if he gave me anything, it will come out of his pay. How is there no manager here and no phone or email to contact one? Terribly annoying. Plus he KNOWS customers make the mistake of pumping gas first — this Shell gives me the feeling of a place trying to take advantage of you and does not care about the customer. I will definitely remember to avoid this one.

I have been looking for a good car wash place that cleans, vacuums, and dries my car well with a reasonable price. I tried couple of different stores including this one on Mission Center Rd and Friars. The location is very easy to find but may not be the easiest to enter into the plaza. It doesn’t have entrance on Friars so you have to make turns on the Mission Center Rd. The basic car wash includes clean, vacuum, and hand dry after wash for $ 12, which is reasonable price to me. I stopped by on a Sunday and the line wasn’t too bad at all. Once you drop off your car, you pay the ticket in the Shell store and wait for the car to be done. Overall, the wait was okay, the car was cleaned. There are some spots that could be cleaned better but I am happy leaving the place. It’s a good price, good location so I probably will be back again.

I took my car here last month for a car wash… Do not come here!!! The manager/​owner John Rulon is careless and negligent with customers cars and takes no responsibility for his attendants who damage your car!!! The attendant upon returning my car to me broke my key and handed it back to me in pieces. I asked what happened and they said my key broke when he went to put it into the ignition. My key was not broken or cracked. I have been using the key for 6 years and the key was not cracked in any way. too much force or tried to turn on the car without unlocking the steering wheel, regardless I had to buy a new key for 300.00 bucks and John will not pay a dime toward the damage. He said «accidents happen and that’s it, I m not responsible and I would not be in business for 38 years if I was.» I will never go back… You are taking a huge risk coming here, just today he mentioned his vacuums caught car carpet on fire and then offered to wax my new car for free!!! Not sure if I am missing something here, or if the world has gone mad… This place is negligent and your car can be damaged.

Super slow and car still wasn’t that clean. It took 45 minutes and I still had to point out trash on the car floor and bug stains on my windshield.

Do a decent job, slow, and overpriced. They do a good job with attention to detail and are thorough. That being said, they will clean your car well, you’ll just pay more than you have to and wait a little longer.

Car wash was fine, but I didn’t realize until the next day that my floor mats were missing. My mats and interior are both black. I noticed when my foot slipped getting into my car. Called them when I noticed & was told someone would get back to me –no one was there from the car wash. I called back again the next day & then my husband got on the phone-​same story. So my 11.99 car wash + $ 6.00 tip is now another $ 100 for four new floor mats. Needless to say make sure your mats are put back when you get your car washed! Lesson learned! Won’t ever go back! Beware!!!

I’ve gotten a car wash here about 3 times so far. Normally I just do the basic one, so I’m not too picky as long as it looks clean after. Today I decided to go for the 100% deluxe hand wash which was $ 24. I waited about an hour. That’s the normal time I’ve waited for any car wash ever. So I’m not complaining on time. When my car was finished, I checked it out and wasn’t too pleased. There were parts where they didn’t even touch and some parts (Windows) there are swipe marks from the rag. For $ 24 I expected it to look much better or else I would’ve been fine with my $ 14 basic car wash. I only get them at this location when I’m in the area or else I always go to a car wash place in Chula Vista that charges at a better rate and always makes my car look immaculate.

My car came out dirtier if you can believe it. Paid $ 20, they used the same dirty wet rag that they attempted to dry the outside with to «clean» the windows inside and out. So my windows which were fairly clean now have dirty dry water streaks on all of them so I had to go home and use windex myself and clean them for real. they were all cloudy due to the dirt they applied to it. A small bird poop that was on my hood was still completely there, it wasn’t dried properly so water spots all over. and they took out my cargo net in my trunk, and didn’t re connect it, which is no big deal but annoying because of the rest. I have gone here 1 – 2 times before in the last 4 years, and it was never really good, but never really this bad. Go somewhere else and save your money, or do it yourself if you have time to do so, this will inevitably make it worse.

I bring my car to get washed there all the time. Recently brought a car in for rotors breaks and oil. Brian did a great job. Thank you for being honest it’s hard to find a mechanic that is trust worthy.

Loved this place!!! Not only did my car end up being super clean and cute but the employees are beyond nice!!! I came pretty late to where they were closing and they still washed my car and were super nice I will totally be coming here more often! Thank you!!!

I’ve been going here for a few years since I live right in the area, and each time is hit or miss. It’s really overpriced, especially if you have an SUV or truck. I always pay for the hand wash, and some times the quality lacks a bit, but I just went yesterday and the guy working on my truck really took his time and did the best job I’ve seen. The downside to this place is the wait. It takes forever to get your car done. If you plan on swinging in here for a quick wash it’s not going to happen. And what’s worse is that sometimes the long wait doesn’t always produce great quality.
However, the reason I will not be returning is because of the customer service. The older woman that works at the register in the snack shop where you pay is rude as ever and her mood swings are enough to make me stay away. Also, the guy that is always at the beginning of the line where you drop off your car acts like you owe him something and rude as well. I’m nice to these people every time and always tip well and every time I’m treated like crap? Yeah, I’d rather pay more somewhere else and further away.

This car wash is the closest one to my house. I have gotten my cars washed here many times. I don’t have an issue with the wash. The guys do a good job cleaning the car. My issue is with the amount of time they take to clean a car.
At any given point there more than 5 guys cleaning/​wiping cars. Once you hand over the keys, you won’t see your car for the next 45 minutes. After 45 minutes they finally bring your wet car out to the front and take another 30 minutes wiping it down or completing any additional services you asked for.
Who has 2 hours to get a car wash? I can understand if it’s busy. Today was the worst. They weren’t busy at all. There was one car ahead of me.

They did an okay job on my wife’s car. I did have to point out a spot they missed on the side. There was actually still some bird poop on the side of the door that they missed. They did however took care of that after I pointed it out to them. Again lack of attention to detail.

The absolute worst car wash I’ve ever got in my life!!! Terrible terrible terrible. If it’s possible my car came back 30 min later dirtier, they refused to take any more time on it even though it looked like they misted it then let the water streak on an otherwise clean car. Didn’t even touch the rims.
AWFUL

Here’s the deal: I live next to this spot and I go here frequently. The gas station and the people working the «snack shop» are awesome. The service is great and they are all super friendly but the prices are astronomical. They get a ton of business so I guess they can charge what they want.
The car wash is another story. Since I live so close I always tried to go here. I’ve had my car washed here at least 10 times and I think it get worse with everytime I go back. I’ve even had them redo it before and I think the car came out worse. So I called it quits altogether and go to another one down on mission gorge.
I would recommend this car wash at all but the snack shop is chill!

This Shell station has a small convenient store, a car wash and an auto repair dock. According to Gas Buddy, it is much higher priced compared to other gas stations in the surrounding area. It’s located right off Friars road being somewhat of a halfway gas station marker between Mission Valley Mall or Fashion Valley Mall. Getting in and out is not much of a hassle due to its spacious layout. Overall, aside from the amenities and convenience, I would not come to this station unless I was being paid to do so and/​or the gas is free. You are much better off driving an extra 10 minutes for a significant price reduction.

3 stars for the overall experience and quality of the wash, 1 star for speed.
Every single time I drop my car off here it takes an hour minimum, no matter if you’re here first thing in the morning when they open or during the afternoon. Now, I literally drop the car off and walk up the street to the Starbucks to kill time otherwise you’ll just sit on the benches near the gas pumps forever.
The only reason I’m willing to go back here is because in the end, if you get the premium hand wash they do a great job and are extremely thorough — they clean the wheels, door jambs, etc. — but they assign one person per car so it takes absolutely forever. They could get the work done so much faster if they worked together and cleaned/​detailed cars together but instead it’s one person per car and they are extremely slow.
Go here if you want a very thorough car wash and have at least an hour to burn. Don’t come here if you want an automatic car wash and need to leave within 10 – 15 minutes.