Massage Envy – Tierrasanta

Terrible customer service! I called a week ago to schedule a facial for the following Saturday at 10:00am. I called yesterday to confirm my appointment, but was told that I was actually scheduled for 12 noon on Saturday AND and was scheduled for next Saturday as well at 10:00am. I said the noon appointment the next day was fine, but did not want the following Saturday as well. Saturday morning I get a call saying that the aesthetician was sick so my 2:00pm appointment that afternoon would have to be canceled. What??? I spoke with the manger Natalia and explained that whoever was in charge of scheduling was doing a terrible job. She then asked if I wanted to reschedule again and I said that I would prefer to go to another location who had a better grasp on appointment booking with correct times. She then said «OK, great» and hung up on me. And this was the manager! I’ve been to other Massage Envy’s before and never had this kind of experience. Stay away from this location.

i had a muscle spasm last year in my neck that made me unable to turn my head for a week. because of this, i decided to sign up for an annual membership with massage envy, as a way to force myself to keep my body relaxed. over the year, my experience was just okay, and this is comparing to other places i’ve gone to regularly or found through groupon.
the monthly rate of $ 59.99 is probably the same price you’d pay if you were to go somewhere without a membership. so as a member, you’re not really «saving» imo. plus, if you want anything additional like aroma therapy, you have to pay up. for my spasm, i was recommended to try some additional services to specifically cater to my health problem. does massage envy do the job? yes. do they cater to your body’s needs? yeah, but if you need something specific that will be the best treatment for you, yes plus some extra.
i’ve had different masseuses over the year and they all do a great job. each person has their own style and techniques, so don’t come in thinking it’s all the same routine. typically, i get the deep tissue massage for my tight upper body and they all have helped loosen up those muscles. i like to get a little more pressure than normal because i KNOW these knots have to go away, so i lay through the pain. i’ve left the room sore plenty of times, but i feel better the next day. today was my first relaxation massage so i could see what it was like. it was nice, nice like TKO nice. the number of times i could have easily fallen asleep…
overall, it’s okay. i think the music is inconsistent. i come in and the music sounds really depressing, next time it sounds like i’m in an elevator, another time it sounds like i’m at busch gardens (i’m still waiting for the ramayana monkey chant). a membership price is WAY cheaper than a nonmembership, but the same as other places without a membership contract. nonetheless, they do their job, everyone is friendly, and you can have all the free water and mints you want. the heated beds are kinda nice, too (:

Went in to get a simple Christmas gift card, but the blonde girl with the nose ring at the front desk made it impossible to purchase a simple gift card and would only talk about packages. She was extremely unhelpful and I really hope that commission helps pay for something useful.

I had a wonderful massage yesterday with Winslow. He got all the knots out of my neck and left me with a glow that lasted for a whole day! I’ve been a Massage Envy customer for five years and come once or twice a month. It’s part of my health routine and highly recommend their staff and affordable prices.

I’ve been a member for over a year & I love it!
Not every massage therapist will be a fit for you, but once you find a good massage therapist, ask for their work schedule. I recommend Miyuki and Jacqueline at this location. I don’t get a massage every month, so the hour rolls into the next month. It’s definitely worth waiting so you can get a 90 minute or a 2 hour massage if you really want to treat yourself. ;)
Be sure you’re honest with your massage therapist before & during the massage whether it’s the pressure or if you want them to focus more on a particular area. I’m glad they emphasize on this & they always ask after a few minutes if you like the pressure.

I just had a facial with Kristin. She is very knowledgeable and very sweet. The neck and scalp massage was amazing –so relaxing!

I have visited several different Massage Envy locations and this place is pretty good. It seems like there is new staff every time I drop in but everyone is friendly. Service is pretty good. it is an oddball location but they always seem to have openings every time I call. The massages are nice. Staff is professional. The pricing structure I am not a big fan ok. If I had to do it again, I would probably pay as you go instead since I try but do not make it every month.

I am a massage envy member. I called all the massage envy’s within san diego county today to try and get a last minute appointment unfortunately they were all booked.
I called 4 to 5 locations back to see about being put on a wait list incase of last minute cancellation.
When I called the tierrasanta location to see about being put on the wait list. The lady put me on a brief hold because she thought someone was just canceling, She came back and told me that someone had just canceled and booked me for an hour with Jeff. This was my first time I had Jeff as a massage therapist so I was begining to wonder how good he was because someone just canceled.
When I got there my neck, shoulders, back and legs were very tight. Jeff gives a beyond amazing deep tissue massage. When I left I felt a lot better, I am so glad that I was able to get a appointment with Jeff last minute. I will definitely be returning to him in the future. I also highly recommend him to anyone.

Ive had a membership here for a while now and I think I can give a pretty fair review of their services. At first I felt like I made a mistake signing up because you cant cancel your membership for a year and THEY DONT TELL YOU THAT. I think as a business, thats a pretty shitty thing to do. Maybe its my fault for blindly signing up before reading the really long contract they give you.
Other than that, this location is pretty great. Once you find a therapist you really like, its totally worth it. Wesley and Katrina are both amazing! I have really bad tension headaches and knots in my shoulders and they both are able to give me a really deep massage that loosens me up a lot. Ive also had a facial here and i love that they use Murad products.
Another thing I like about Massage Envy is that if you dont use your monthly massage you can roll it over to the next month and either let a friend use it, upgrade to a facial, or upgrade to a 90 min massage.

I am so disappointed by this business! Having been given a gift card for my birthday I came in to try massage for the first time. The experience was not too bad and so I decided for my own self care I would try the membership.
What a money drain. The first two massages I tried to book did not work out. When I did finally book an appointment my therapist, finding out I am an MFT, told me her family issues asking for advice during the entire session. I came for self care not to work :(
The next time I came back I decided to try another therapist. When I showed up she had forgotten that I had an appointment and I had to wait for an hour to finally get my hr massage. The owner seeming apologetic let me know that she would comp my next session– give me extra time for the hassle.
I tried to book– same issues no appointments and when I asked about the extra 30 min they stated that they didn’t know what I was talking about.
Since then I called to cancel my membership several times– I then had to change my bank info and tell them that my card had been stolen to get them to stop automatically taking out money– which would happen periodically. Insane!!!
Today I got a message 7 MONTHS later without stepping foot in the door or having contact from them saying that I owe them over $ 400.00! You have got to be kidding me!!! So unprofessional and clearly no care for the customer at all.
I would save your money and the hassle and find a better massage boutique. Do not come here– it has been a very bad experience.

Have been going here for a year my husband and I have a membership. We had no problems with putting both our accounts on hold while he was deployed. they opened it right back up again when he came home! no issues at all! Always friendly and always very clean.
Today we finally made it back in. I had a massage with Jeff and it was the first time i have ever booked another appointment before leaving. He was fantastic. I have been having problems with my back/​neck and he was so helpful and knowledgable about different stretches and massages to help me. He really listened to what my problem areas were and worked hard to get after it. I am excited to go back! Feeling better already!!!
5 Stars to Jeff!!! I highly recommend him!

Wonderful place. I scheduled for a one hour massage and my massage therapist was Michelle. She was immaculate and very professional. I would highly recommend this place.

In short… horrible. No bigger money scam around except maybe that Nairobi estate attorney who is holding your great uncles fortune and just needs your SS# to wire you the funds. Can’t get an appointment when you want it — EVER. But they’ll offer you other days and times. Took them up on it once and the therapist was ‘running late’ so I was promised a reduction in cost — that was until my mere 35 min massage was finished then they apparently forgot. Then I tried to use them in San Francisco. Couldn’t get an appointment over a FOUR day period — too many local patrons they said. The one massage I actually did get after many, many calls and trying different locations was NOT a good massage. Mind you, I’m not that picky… but when someone talks the whole time and I walked out of there hurting from the pressure I asked twice to be reduced… Good heavens. Then tried to cancel my contract. Oh no… can’t do that. Told me I had to wait until my contract was up. Then told me when I called as ‘instructed’ that there is a 30 day wait period to make sure «all charges have gone through» so they charged me ANOTHER MONTH. Ludicrous. Manager and staff at this location are a joke. Took them 4 days to return my initial call when I tried to get some of this stuff corrected and 3 more day to return the returned call. Massage envy is a rip-​off and just generally a classless place. PLEASE GO OUT OF BUSINESS and spare anyone else the aggravation before they realize what a crappy business you are.

I’ve been a member for 5 years. This is a great location. It’s very spacious and has a lot of availability. The staff at the front desk is very professional and helpful. All the therapists I’ve had here I’ve enjoyed as well. It’s such an affordable way to get my favorite thing … A massage!!!

I’m a returning member! I workout a lot and believe in body maintenance is healthy. The membership rates is great. Better than other spa places I’ve been. Mary is my one and only massage therapist that I will work with. She knows her stuff and has relieve of my many neck/​shoulder pain. I’ve gone to really high end spas but the therapist wasn’t that great. I highly recommend Massage Envy Tierrasanta only for Mary

I’m not quite ready to give this location 5 stars. The massage I received was nice, but since this place is independently owned, it didn’t have the same ‘perks’ as the one in UTC (i.e. free aroma therapy upon check-​in on Unilocal). AND the punch card that I had half filled for pre-​booking my next appointment isn’t honored at this location. Hmmmm… I just moved to this area and will consider driving a little out of my way to try other locations. I left with a luke-​warm feeling about this place.

My massage was pretty good… I went in with a gift card and I felt like they were trying way too hard to sell me on a membership. I was not interested in a membership at all! I just wanted to use my gift card!
Then there was a suspicious discrepancy with how much money was on my gift card and I really believe they were trying to make me think there was more money on my card than there actually was so I would put the extra towards a membership. When they realized I was now biting, the sales girl told me I was right on the amount on the card and that there was not extra money on it… I thought it was uncomfortable and weird, kinda ruined the whole idea of going and having a relaxing massage.
Lastly, I have been to other envy locations that smelt ever relaxing and zen, this location smells like the subway next door!

Heard about this on the radio for the intro rate at $ 49.00. I’m really happy I went with this choice. It’s close by where I live so that was a huge plus. The only minor ding I have is the location (ironically enough). It’s kind of tucked away and the surrounding shops are kinda eh but, inside is completely different.
I had Mary who was a very polite, well versed and professional. She listened to my concerns and hit every point that I needed.
Cassie and Natalie (I maaaay have forgotten her name) were both very funny and nice and helpful as well. I really appreciate the service and would gladly use this location again =)

I only gave it one star as though I have been a long time standing member of ME, this location is the closest to where I live and have been there almost two years. Though the massages were ok in the beginning, in the past year there has been a high turnover of MTs not to mention the constant turnover of front desk employees who for the most part are not trained properly to ensure they can take care of all possible issues.
Some MTs just do not listen to the problems and do a mechanical repetitive massage.
The worst part is the fact that they do not return your calls or emails timely or at all when there are issues and Corporate is just as bad. I am cancelling my membership and hopefully there will not be any surprises, but never again!!!
YOU ALL NEED TRAINING IN PROFESSIONALISM… THOUGH WHAT SHOULD ONE EXPECT OF YOUNG JOB HOPPING EMPLOYEES WHO DO NOT REALLY CARE!!!

I wrote a review on this place back in ³⁄₁₂. My experience while having a 13 month membership was great.
Now there seems to be a huge problem! My membership ended with massage envy 2 months ago. I called in and asked about the procedure on closing my account after the membership ended. The receptionist had informed me that after my 13 months was over they would automatically stop billing me…
Oh boy was she freaking wrong! Not only did I get billed $ 59 for a membership I was no longer using, I also got charged $ 35 when they charged my card for insufficient funds! Ugh I was totally pissed off. I called Massage Envy as soon as I seen this on my bank statements. I spoke to Princess, she told me she’d pass down my information to the person who takes care of the canceling memberships.
Brianna Pierce is in charge of canceling memberships. That same day I received an email and phone call from her. She was very polite and apologetic about the situation I was in. She told me she had taken care of the issue and that the $ 59 and $ 35 were refunded back to my account and I should see it the next day. 6 days later is when that money was posted to my account!
Now come OCTOBER 16 2013, I happen to check my bank account and guess what I see…
Another CHARGE FOR $ 59 FROM MASSAGE ENVY!!! This is fucking ridiculous!!! I called the office and asked to speak with Brianna and of course she wasn’t in. The receptionist I spoke to Cassie, said she would relay my message to her ASAP! I also emailed Brianna, and till this day no one has contacted me back!
I called in yesterday and spoke to Princess again, she happen to inform me that Cassie never made a note of our conversation and never sent anything out to Brianna!!! You bet your ass I’m going in today and causing a some bs.
They sure as hell don’t care since it’s not their money!
You guys be careful with even getting a membership here, and extra extra careful when TRYING to have your membership canceled the 1^st time… This company is freaking SHADY!!!