Marshalls

This place has a special place in my heart. It is the one store I frequent regularly in this strip mall. I strongly dislike most of the other store that have very cheap, tacky, trendy clothes. This Marshall’s is very clean and organized, and for the most part I find at least 1 treasure before walking out the door.
I’ve had a couple of difficulties in returning items, but usually the staff is very helpful.

I had a horrible experience at this Marshalls and highly do not recommend coming here. I saw a box of fruit snacks I wanted but it was open so I decided to make sure all 12 were in there (not going to pay $ 10) if someone ran off with it. When I opened the box, instead of kindly coming up to me and asking me what my intentions were, she rudely exclaimed «CAN I HELP YOU?» I told her no because I just wanted to make sure they were all in there. She walks away and another associate hovers me the entire time. When I approach her (the so-​called head of the floor) to tell her one is missing, she has her phone out taking pictures without her badge on (very unprofessional).
I am ONLY giving two stars because the associate at the register acknowledged the situation and was kind enough to give me a discount. He knew I was frustrated and talked up Marshalls. He is truly a model employer and I would give this guy a raise! I mean, I was ready to vow to never shop at Marshalls again but this guy changed my mind. It’s unfortunate I didn’t catch his name but he really helped clean up the mess this lady made with me.

There’s not much to choose from. It’s a bit messy. I still like going to this store because I love buying stuff for my house. It might just need more of everything.

I came here to return a gift that I had a gift receipt for. The clerk was able to get the same item and see how much it was. I was given that amount on a gift card without any issues or hassles. The woman at the register was extremely helpful and very friendly.
I now had $ 100 to spend shopping here. I started looking around and decided to try on a couple of tops. The woman at the dressing room looked like she absolutely loves her job. She made trying on clothes fun and tried to have a personal connection with each person who entered the dressing room. It was such a great experience!
This place is in a kind of sketchy area and I didn’t love the selection, but I would say that the customer service would bring me back to this store.

I was returning an Item and clerk charged my account again instead of processing the return, I then told her she had charged me instead of returning the debit charge, she decline even after showing the transaction on my phone. I then spoke with the manager who said she would fix it but could not provide any receipts that she had fix it. I told her I had not authorized another transaction and was charged wrongfully she was little help and nothing was resolved, eventually I had to contact my bank to advise Marshals had charged an unauthorized transaction.
Its sad I had to do this and the manager was unable to resolve the issue, thankfully I had receipts and evidence to submit a claim against the unlawful transactions.

Horrible service, I was looking at some clothes and suddenly one of the employees started to be super racist and «kindly» tell a customer to leave the premises just because she was with her kid and the kid (1 year old) was crying. The mom was managing to get her kid to behave while heading to the cashier when this employee started to be horrible at her instead of helping her to push the cart or something…
The employees name is Yesenia (I saw her name tag)
Even I bought some stuff and regret not interfering, I went back and returned what I bought. I’m not buying from this store again.

The WORST customer service!!! Not to mention the day manager! She should really be reconsidered!

Pretty typical marshals. The selection here kind of sucks and it’s sort of in the hood so I avoid it if I can. They didn’t have any dress shirts which was weird to me since all the other marshals and tj maxx have a decent sized selection of dress shirts.

I think I have a shopping-​problem especially at Marshalls and TJ Maxx. I’m pretty consistent with this (a weekly affair) and undeniably compulsive.
HEY! At least I know it’s a problem. Isn’t that the first step in changing? Lol. Anyway, this marshalls is surprisingly clean and well maintained. What I don’t like is how they’re out of my size in a lot of things. Granted, it’s located in the ghetto and most women in this area have thighs and butts like myself. But still, it’s a hit or miss! Ha.

Great customer service ! I only took away 1 star since they did take a while for a price check but the middle aged african male who seemed like a manager was awesome at the front ! It was busy & a long line to checkout. They have great selection of things for your house which I love.

I take back anything bad I’ve ever said or thought about Marshall’s. Every time I stop here I find a treasure. I got a pair of new balance minimus shoes here for $ 30 that I almost bought at rei for $ 110. My only regret was I only bought own pair…

This is Marshall’s in the ‘hood. Not very many descent mainstream stores in the «hood, and this is one of the exceptions. I wasn’t pumped about going into this place because I thought it was going to be a mess, but it wasn’t that bad and I ended up spending all kinds. I found some cool Adidas work out shorts and a bunch of other knickknacks I was looking for.

The purpose of my visit, was to return a dress I had bought a couple of weeks ago. I had the receipt, and their policy is 30 days money back with receipt. Otherwise, you’ll receive a store credit. I’ve been here a few times now, and I’ve never had a problem with returns or finding what I need.
The first thing I take care of is the return. (I don’t want to walk around the store with a Marshall’s bag.) The young woman is friendly, and efficient. I hand over my receipt and she proceeds to complete the return transaction. Done!
Since I am here… might as well look around. I will admit that it takes patience to go through the clothing. Especially the clearance racks. However, after 20 minutes of looking. I find an amazing top for $ 10. $ 10!!! It’s Calvin Klein. There is no way I would find a top at the mall for $ 10.
I also checked out the purse section and the shoe section. My favorite departments! I find an fabulous purse… mine! And, that completes my shopping spree… I have to watch myself.
The check-​out was quick and painless.
Thank you for another great find… or in this case finds!
I’ll be back.

Great location. Plenty of parking but… selection isn’t all that great. Now it could be that it was late and they were wanting to go home but they seemed as if they were bored with their job. Disorganized and a bit dirty but the prices were good. I even found some Coach High Heels on sale for $ 99, normally twice that price. Even though I didn’t get what I wanted originally I was able to peruse through their work-​out selection. I’ll be back to check out their baby & kids sections another day.

Soooo. .. while in Santa Barbara I went to Marshall’s and apparently got hit with the Santa Barbara bug and bought an ishload of clothes. I felt like I was getting a bargain. Well, I was, but that’s neither here nor there. The point is, they were total impulse purchases and might have even been retail therapy.
Soooo, „ while back in San Diego, I realized I really didn’t need 25 pairs of yoga pants, and decided to return them to a local Marshall’s. The problem? I had not only lost my receipt, but I had also already taken the tags off the pantalones (It’s a compulsion; why do you think I’m in retail therapy??) I decided to give it a shot, and went to the Marshall’s in Rolando. Explaining my dilemma to Eldrick, he found comparable/​similar pants and gave me store credit. (This didn’t solve my impulse issue, but it at least gave me the chance to buy some clothes that didn’t involve elastic stretchy waistbands and gadonka donkulous spandex — people of San Diego, you may thank Eldrick for this community service outreach) Instead I indulged in flavored coffees (Snickerdoodle, anyone?), some blazers, and some amazing boots. That’s more like it!
The customer service was astounding, and of course, I feel like Marshall’s always has cute bargain stuff. Not as fancy as the Santa Barbara Marshall’s that started this whole cockamamie mess, but that’s a good thing. A very good thing.
Thanks again Eldrick and Sherrell @ San Diego Marshall’s!

The merchandise in here isn’t bad and they customer service either.

I’m a true Marshall’s shopper. I’ve only been in here probably 4 times. And whenever I do come the store’s EMPTY!.lol Many of the Marshall’s that I’ve been too is fully stocked and the selections are wide. I was disappointment on the numerous times I came. To walk into a Marshall’s and having to leave after 5 minutes is sad! Anyway, hopefully It will improve over time!

I’m about to write a review that is LONG overdue (that rhymes, haha). Frankly, I’m surprised there are not more reviews about this Marshall’s. I come here every so often with an hour or so to kill when I drop off my sister at her figure skating lesson nearby.
I always find this Marshall’s CLEAN, ORGANIZED, AFFORDABLE, and most of all, FRIENDLY. The staff who work here are AMAZING. I have had good experiences being helped by every one!
For example, in the middle of January of this year, I purchased a couple of gorgeous (but heavy) mirrored dressers/​side tables/​jewelry armoirs and a male employee (ahhhh gotta try to dig the receipt up to credit him!) was SO HELPFUL. He assisted (ok fine, I didn’t actually move any of them myself) me in carrying them out to the car AUTOMATICALLY & even gave me a small discount on one of the pieces due to the fact that it was scratched & chipped without me saying anything. It is rare to encounter an employee who acts like his sole duty is to help make sure you have the best & easiest shopping experience ever! I normally expect this kind of consideration and professionalism from personal shoppers/​employees at Bloomingdale’s or Nordstrom’s, but he went above and beyond my expecations. I was seriously surprised at how kind & helpful he was.
Besides how fabulous the staff is at this location, I come here for the goodz.
C’mon ladies you know what I’m talking about!
I got a beautiful cognac genuine leather purse with gold hardware & clasp (Steve Madden) for only $ 99.99 and seriously, (not kidding) a month later, I saw the EXACT same purse on sale at Nordstrom Rack for $ 199.99. YUP. WHATTA STEAL! The shoes are pretty good deals too. Let me enlighten you by showcasing another example. Michael Kors wedge rainboots for $ 25. UH HUH. And no, I’m not selling them to you! Unless… I mean, how much are we looking at here… just kidding. Their luggage can be surprising too. I got a cute set of silver hard plastic (360 degree wheels) Disney suitcases that retailed for $ 200-​$ 500 each and got them for like $ 75-​$ 100. Seriously, how can I stop coming here?
PS If good deals aren’t enough for you to make a visit, what about BLING office supplies huh? Yes, you heard me. BLING MOUSE, BLING STAPLER, BLING SCISSORS, BLING TAPE DISPENSERS… need I go on?! You know you want some of dis.
This Marshall’s will always have a spot in my heart! :D

It feels odd writing a review for a chain discount clothing store, but whatever.
This place is «pricier» than Ross. Yep, I’m that cheap these days. After perusing the shelves for some random kitchen accessories and bath towels, I realized I had seen the exact same items at Ross on Midway for much less (about $ 5 less for most items).
I dug through some disheveled racks of clothing before high tailing it out of there. I won’t be going back.

This location has the best men’s selection of clothes and shoes. They even sell three piece suits at prices less than department and specialty stores. Just get there early to find the best deals, parking and shopping cart.