Macy’s

Probably the worst Macy’s I’ve been to. We used to live a couple blocks from this one and at the time we didn’t have a car so we had to make a «go» of it. It’s best summed up by the reviewer below as it definitely is one to shop at if you’re in a pinch and need something to wear. The staff were very inattentive the few times I’ve been there and one guy in the men’s section was so obnoxious one day I’m surprised all the guests didn’t walk out. I literally thought someone was in off the street while I was trying clothes on because I could hear someone singing and it was so annoying. A couple days later I was back there before Christmas and I hear someone yelling about getting a call to be on America’s Got Talent or something. To my surprise he comes yelling through the Levi’s section and it’s the same male employee. He literally carried on and I was trying to pay at this point and he was so loud and intrusive it was bothersome. I didn’t even want to but the merchandise anymore.
Seriously, might need to take a look into stepping up the professionalism!

Janelle you are the best! You made my year 2016 happy. Thank you! for your help I do really appreciate it. Keep it up! And I will come back next time to get more clothes I need. 8:18pm 1÷11÷2016 — Monday.

Today I went into Macy’s and was shocked with experience I just had. I was there to purchase some socks. I was there purchasing my socks when a supervisor pass by and rudely blurts out «that’s odd she doesn’t need a translator» .when I was doing my transaction with a rude, snobby tone of voice. Directly to me. I didn’t say nothing at that time. But then I decide to return after having analyzed the situation and confront her about. I told the supervisor (Borjoanka) that the comment was rude and uncalled for and she snapped and said that she new three languages after I had told her that I knew two and if I was to need a translator that shouldn’t be a problem. When I was trying to educate her on unprofessional behavior.

Good location downtown in Horton Plaza. Go to Fashion or Mission Valley Macy’s for home/​bath/​kitchen department/​s, this one is lacking just about everything. For clothes, its about the same, but no specific petite section, was told they no longer carry petites except for a few mixed throughout — again must go to Fashion Valley. For convenience I like it because I can walk here and can find good deals, but it’s one of the smaller as far as selection.

I shop here often and the people are super nice. I’m deducting stars because it is unorganized, nobody seems to be able to ring me up and most dressing rooms are closed for some reason.

2 out of 5 stars relating to one slightly older male sales associate in menswear upstairs that doesn’t understand how to politely take no for an answer. Everytime anyone goes thru his line at the cashier area he seriously pushes a new Macys credit card upon them. When you decline the offer he then takes it upon himself to «educate» you by showing you how much you can save today. Therefore taking up more of your time and then when u politely decline again he gets all obviously «bent». He does this everytime to every customer. I have witnessed it. There is such a thing as being professionally assertive in a customer sales position. But he is disrespectful of the customer by not accepting their reply and continuing to push the card several times during the transaction beyond the initial «no thank you, not today»

Worst customer service in the mall. Not enough personnel, long wait to be served and incompetency

Linda in the women’s dress department is awesome! Was very patient and helped my mother and I find the perfect dresses. She did not seemed annoyed to grab different dresses, sizes, colors, etc. Super accommodating and nice! My mothers English is not that great and she took the time to explain everything! Had a positive attitude! 5 stars for Linda!

It’s just not a great experience at this store. Small, disorganized, older, and a low level of staff to service and support.
It’s a shop-​if-​you-​must sorta thing.

OH how i don’t miss working in retail. This Macy’s is clean and i love the refreshing feel when you walk in — you can feel the AC blowing!
We received the best service from the nice cheery female working at Ray-​Bans. I should have gotten her name.
So my friend’s shade lost its screw. He had a warranty that was going to end in 2weeks. Came here — the associate was fixing the shade and suggested if he wanted a new one. HECK YEA!
She had to look him up in the system but she was unable to locate the purchase in his Macy’s account — luckily he found a photo he took of the shade he purchased last year and she was able to look into the system for the transactions made on that day. VIOLA found it!
She replaced his shades for a brand new one aaannnnd she even cleaned and tightened up my shades for free :)
Im glad they changed their policy — similar to nordstrom, only difference is Macy’s is up to 2years for warranties/​returns/​exchange and nordstrom is for life.

This has got to be the worst Macy’s I have ever been too!!! The minute I walked into the door I felt unwelcomed! I had an Argument with 2 employees there and I really wish I could have collected their names!!! I told one of the employees I will never come to this Macy’s again because of their horrible customer service and he had the nerve to tell me «It’s ok Macy’s doesn’t need your money anyways.» I was shocked on how bad of customer service I received from this Macy’s Location! Never Again will I be going back to this Macy’s located in the Horton Plaza Mall.

This Macy’s is alright but it’s pretty old and it’s showing. Yes they have 3 stories but the men’s department is small of course but the prices aren’t too bad. It always seems like they are out of the size I need. The employee’s are okay when you can find one which is kind of rare. Well anyway there’s really nothing special about this Macy’s just that it’s in a 3 story building.

I’m a huge Macy’s fan because of the selection and the sales. Customer service is outstanding at every location I’ve visited. Emailed and paper receipts seems small unless you’re forgetful like most customers.

Wait wait wait for service. Finally someone sees us. «How are these two products different?»
«I don’t know I don’t work in this department»
#FAIL
when management is awful or just doesn’t care it shows.

Came here to get a shirt for my boyfriend for my Christmas party and we were having a hard time with finding the right size for him. Ray came over and hastily took his measurement before running back to speaking with his coworkers while we stood there obviously still needing help. He clearly was completely not interested in doing anymore. We waited for help and thankful Chuy saved the day! Kindly helped us find the right size in the shirt we wanted. He was so nice and friendly and the only reason we would ever go back after Ray completely dismissed us. Thank you Chuy!!!

This is a really good macys with a lot of choices for women’s clothing. They carry more brands than fashion and mission valley and it’s really organized and clean. The employees were helpful, I find it to be a just fine macys. Actually above average because of the amount of choices and brands, for women. The men’s selection did look slightly smaller but I can’t say much I have only walked through there.

I rarely, if ever, take the time to write reviews about department stores. I think it’s sort of pointless considering the fact that there are so many departments and employees. However, customer service was so outstanding that it warranted a review.
I’m writing specifically about the jewelry department. I was helped by an employee named Elizabeth. I had been eying a pair of earrings online and couldn’t find them at any location nearby. I just happened to take a peek at the earrings at this Macy’s and there they were! I
I don’t live in San Diego, I live in Los Angeles, so I had to buy them on the spot. However, Elizabeth informed me that I could get a major discount if I bought them in a few days because there was an impending sale. I told her I wouldn’t be in town and that no Macy’s by my home had them in stock. I figured I could just go to a local Macy’s and have a price adjustment done.
Elizabeth told me that she would do the price adjustment for me. She took down my information and kept a copy of my receipt. She said I could call her to verify that she had performed the price adjustment. Well the days went by and I was so busy I had forgotten. Imagine my thrill and surprise when she called me and told me that it was done! I even received a copy of the receipt in the mail (without requesting it)!
If that’s not outstanding customer service and attention to detail, I don’t know what is. Thank you Elizabeth :)!!!

Got some really good deals here today and some really cute clothes and great customer service, so happy I stopped in here today, everything I bought was over 40% off

I would give them 4 stars but I went to Nordstrom right after and I received much better customer service at Nordstrom so Macy’s lost a star. Rating is always relative to one’s experience and back to back different level of customer service experience makes it easier to compare.
I went to go buy a shoe as my mother’s birthday gift. He sales person was very helpful and I finally decided on a pair and purchased it. I asked him if he had any tissue paper, he said he didn’t have any but have some tissue paper from the shoe boxes. He actually said «is it ok if it’s from the trash? The trash is just boxes and paper.» Even if that is true, do I really want to put some tissue paper that was in the trash to wrap/​stuff my mom’s birthday gift. I think he should have had the common sense to decline and say sorry we just ran out. I understand he wanted to help me and meet my need but I think there should be some limitation to how much customer service you want to provide.

Macys has really tried hard over the last couple of years to re-​vamp their image and appeal. The Macy’s in Horton is looking better every year, but is still very small and a little difficult to navigate.
The unfortunate predicament they have is the architecture of their store and therefore the layout. It’s really confusing, but they do a decent job of store signage to help out.
Most of the Men’s department is on the ground floor, accessible via an escalator at the far north side of the store, or from the street. A very small men’s department, which is unfortunate since Levi’s is literally next door. The shoe selection is getting better, but still seems smaller than other Macy’s I see. The dressing rooms are dismal! They don’t get cleaned out often, and they can be tricky to find. Again the signage tries to help out.
One of the best things about this store, the staff. They have always been friendly to me and eager to help. They will personally walk you to an area or clothing line if you are having trouble finding it.
Not a destination Macy’s, but decent browsing while I am in Horton Plaza.