Lusti Motors

I have a 2006 Mercedes GL450 that I have owned for 10 years. It has only been serviced at the dealer until I used Lusti Motors recently for a major service. They were extremely thorough and offer excellent customer service, honesty, and reliability. Their prices are also very reasonable at about half the cost of dealer prices. I’ll be taking all of my vehicles for service here in the future.

Extremely good customer service and got the work done quickly! I took my husband’s BMW here and was expecting them to try to take advantage of me being a girl and up-​sell me since I know nothing about imports (I’m an old Chevy lover) but I was pleasantly surprised that they never tried to sell me anything I didn’t request. The service advisor Shiloh was wonderful, friendly and explained everything in a way I could understand. I liked them so much I may even take my Chevy there for service! Definitely would recommend taking your vehicle here… way cheaper and better service than the dealership. They also have a place in the show room to wait or to check out their unique inventory of cars. Thanks Lusti Motors for the excellent work and for taking the time to make sure I was satisfied!

I found Lusti Motors last year when my ’06 VW started to show it’s age. Had it towed to the lot and it became the beginning of a great relationship. They offer excellent customer service, honesty and reliability. My car was well taken care of by dependable mechanics. They even have a loaner fleet which was I was able to take advantage of. Car repairs are done in a timely manner. I highly recommend Lusti Motors!
*Special shout out to Shiloh for his great customer service with a good sense of humor. When you are dealing with car repairs and money, you want an honest and friendly voice of reason to work with. Thank you, Shiloh!

Excellent Service! I got a quote from a different mechanic who wanted to replace the wrong part. Thanks to BRANDON in the service department for his suggesttion to get the car inspected before and super thankful for His knowledge that save me several hundreds of dollars and more important earned a grateful and Happy customer. Brandon waited for me after closing on a easter weekend to give me my car. This is my first Unilocal review but I wanted to be sure for people to know that they can trust this company! I. also wanted to say thank you to Kim for always been nice on the phone and more special in person.
I hope this help other people to make a easy decision for a very difficult and many times very unnecessary spending.

This place is amazing !!! Shiloh took care of my Bmw today it had over heated yesterday and I had it towed straight to lusti. Shiloh calmed me down and made me feel so much better. He had my car fixed and back to me the next day, honestly this is a trust worthy shop and I would recommend them to any one out there!!! Shiloh knows BMW’S

Lusti Motors is great team! My family and friends have been going there for years. We normally work with Shiloh, but Charlie and Cam are also awesome. They are all friendly, professional, and very customer service oriented. Their knowledge and expertise with Volvo’s is something i count on, and they go above and beyond with their detailed review of repairs and maintenance. I highly recommend Lusti!

I recently purchased a convertible bug from a private party/​small dealer and started having an issue with the convertible top. I researched non dealer alternatives and came across great reviews about Lusti.
Frankly I was worried because with any used vehicle you
never know and I knew nothing about convertibles
We were introduced to Charlie in service who was very patient in explaining not only the process but the worst case scenario. Nobody like a surprise during the process or when the bill comes.
He called frequently to status me and when the car was done the bill was exactly what we discussed. He also had a great referral for additional services.
I’ll be back and thank you Charlie and Lusti.

First time client today and I was so impressed! I was there promptly at 7:30 AM and they were quick to help me and then gave me a ride all the way to my office in Chula Vista! I had taken my Z4 in for an oil change and check up, as well as to get a few minor repairs performed (my cup holder was broken (gasp!) and R front tire kept losing air). They found that my rear brakes needed replacing as well. When they couldn’t find the cause for the air loss in my tire, they sent it over to the closest tire shop for a dunk test and repair. Everything was completed today, and my car was returned back to me completely clean and sparkling. So happy to have found a great shop to take care of my little red sports car!

Car was in need of an oil change. I went into Lusti Motors to inquire and possibly get my oil changed after explaining I was told my car should still be under warranty and should go to BMW. Not only that they got me the address and phone number. Was so impressed with their professional attitude. This type of attitude is what is so much needed.

I have a 1986 Mercedes. I took it in to get a head gasket replacement. Once it was in they found more that was wrong with it, like any old car once you break it open you find more than you thought. Charlie kept me informed of everything they were doing step by step. Nothing was a shock at the end with the final price and they did amazing work. I would highly recommend them to anyone I know. They might be a little on the pricey side of the repair business but they offer a 3 year 36,000 mile warranty on all the work they do which is what really sold me on their services.
Once I went to pick up my car Charlie spent at least 30 minutes with me going over everything they did and patiently answered any and all questions I had about the car and the work they did.
They are very professional and down to earth, they are not out to get you and make you spend money where you don’t have to, they changed everything that needed to be changed for the car to be safe and function on a daily basis.
I will forever use Lusti motors for all my Mercedes needs. They service all kinds of cars and have a nice used car lot as well.
Again highly recommended and Charlie was WONDERFUL.

Honest, friendly, competent, fair, & very competitively priced. Lusti Motors Service Department is as good as it gets. The whole staff is eager to help and eager to please.
Special «shout out» to Charlie & Cam!

Had my car checked to make sure everything was okay since I hit a curb lol. &as usual, Shiloh took great care of me. Very happy to be taken care of so well. Definitely dont trust anywhere else.
Thanks Shiloh!

Lusti Motors has been servicing our BMW Z3 for the past few years. Their service is great, very professional, timely and friendly. We highly recommend their qualified staff and service professionals for your car needs. A special thanks to Charlie and Cam for making our day!

I cannot say enough good things about Lusti Motors. I have always brought my Mercedes to them for service and repairs and always leave feeling I got a good deal and great service.
Recently, Lusti Motors saved me close to $ 8,000 over what the dealership quoted me to fix a misdiagnosed engine issue after finding the correct problem and making the proper repair.
Charlie goes out of his way to keep you informed on your repair and make things happen as fast as possible. Rudi has a depth of knowledge on these cars that save you money and ensure the proper item gets replaced instead of replacing everything trying to fix a problem.
Entire staff is very friendly and Lusti Motors will always be my repair shop.

Car broke down on the road on a recent weekend trip to SD. Towed to Lusti on the recommendation of AAA.
There’s a great group of people all around here. Knowledgeable, professional, and friendly. Charlie and Shiloh with the service department are A+. Really did all they could to help with the situation. Large shop, looked clean and well organized with reasonable prices.

This place is awesome!!! I couldn’t ask for a better place to take my 2004 Audi TT. If you know Audi, you know things break and are expensive… Lusti, always provides top notch service! Glad to have them on my side when my car needs service!

So back in April my 2008 Mini starts overheating. I read amazing reviews for this place and take it in expecting the best. After $ 2k spent my car was still unable to be fixed so I take it out and go elsewhere. Sad, but I let it go. A month ago I don’t pass the smog test because of a thermostat issue. I go to a repair shop and they tell me the thermostat needs to be replaced in order for me to pass the test. One of the things that were done by Lusti in April were changing the thermostat, and they warranty their work, so logically I think of calling them and letting them (Charlie) know that I will be coming in for them to look at this issue. Charlie says great! Bring it in, no problem. Wow was it ever a problem!!! I’ve never been so upset or offended or blatantly lied to in my life. The whole deal was yes, we’ll look at the thermostat and see if there’s a problem with it, but we’re gonna have to charge you for it. If the problem is with a part that I already paid you for, why do I need to pay for it? The argument from Charlie was that he needed to pay his guys for their time in doing the work which I completely understand, but I already paid your guys the first time around and there’s a problem with the part, why do I need to pay again? Well then he went into a whole argument, and I mean argument (customer service is definitely not a priority here) that I may have messed up the part myself after I took the car. All I did was drive my car. How can I have messed it up? I just needed them to look at the car part that they «warrantied» their work on, and explain to me why it did not pass the smog test and why another shop told me it was the issue they had fixed. Well, 2 horrible hours went by («do you know anything about motors?» And other amazingly condescending comments were made) and nothing was being done until finally Charlie says «fine, I’ll look at it, but I’m only doing it because I feel sorry for you». Don’t feel sorry for me, feel sorry for this company that doesn’t stand behind their warranties. After I paid you guys $ 2000 in April? Wow.
Leave the car and he calls me one hour later saying «your car is fine, thermostat is fine, it will pass the smog test now». I go pick it up and take it another repair facility to get it looked at because I obviously don’t trust their work and guess what?! Thermostat still doesn’t work! Absolutely straight up lied to my face.
Needless to say, never ever going back. I’m going to have to buy another thermostat and get it replaced by people who are honest and stand by their work. And have better customer service skills cus man, this was bad. And expensive.

I can’t say enough good things about the service at Lusti. The staff is very nice, very professional and extremely thorough. The convertible top on my Audi kept malfunctioning and every time it triggered a different code. The staff at Lusti spent hours, many of them free of charge, working to finally diagnose the underlying problem. I was so impressed with their diligence and expertise. They worked with my warranty company to get the repair covered, so that the cost to me was as low as possible and provided me with a free loaner car while mine was in the shop. It is great to know I have a shop I can trust.
Thank you Rudi and Charlie for the great service!

Wow! Lusti Motors made my car buying experience easy and comfortable.
I had been going to Lusti Motors for mechanical work on my car for years and have always been satisfied with the work. Being a single lady that trip to a mechanic can be scary and expensive (people do take advantage, but not Lusti Motors) walking into Lusti Motors I have always been welcomed with a smile and feel that everyone is being honest and looking out to keep me in a safe car.
After 9.5 years it was time for a new car and instead of getting a new one I decided to use my trusted Lusti Motors for my ‘New To Me’ car needs. Purchasing a car there was just as easy and comforting as getting my car serviced there. I told them what I wanted, we walked around their lots and I sat in and drove a couple cars and within 2 hours the deal was done and I drove off with my new car.
Such a wonderful experience, I don’t think I’ll ever go anywhere else.
THANK YOU LUSTI TEAM!!!

Just read the owner response. There was no personal email to respond to (unless you count the mailing list), but even if there was, I’m not really interested in inviting drama with Lusti into my life, or giving them a second chance.
Bottom line — I found a better shop that I trust. My previously «always-​on» check engine light is finally off, and has stayed off since I got it serviced elsewhere. With Lusti, that light always came back on a week after they worked on it, so I never felt 100% comfortable driving the car, thanks to that nagging dashboard reminder that some «unknown» issue was lurking.
I’m sure everything Lusti did (except the deal with the brakes) was in the best interest of my car, but I have no idea how crucial those repairs were. I don’t like being made to feel I’m constantly under someone’s thumb, and my feeling is that Lusti was creating a dependant relationship when they were working on my car.
I trust my new shop to fix the big stuff immediately and the small stuff later. It’s a better relationship that puts me in charge of my car, not the other way around. And ironically, I’m actually inclined to bring it in more frequently, not less.