LUSH

Michaels rocks! Have her practice the massage bars on you, SO GOOD!

I was already madly obsessed with Lush Cosmetics, but the staff at this location really sealed the deal for me. Today I went in with my less-​than-​cooperative nearly two year old. Lush products are my go to me-​time spoils. Anyways… the staff was SO sweet and accommodating, despite my daughter’s shenanigans. They put on a little sample show of a bath bomb, a bubble bar, and the bath Fun for her to watch and keep her occupied while I tried to grab my goodies. Lush products speak for themselves, but nothing tops KILLER customer service and the staff at this Lush location really went above and beyond. Thank you SO much! Xoxoxo, Austynn’s Mommy

I’ve been attending lush for quite sometime and Ilse was hands down the coolest and most helpful/​knowledgable employee by far! She recommended several items for my skin type and tried different products on my hand while explaining the benefits I would receive. She definitely made my experience worthwhile and welcoming. Best customer service I’ve received here. Employees like Ilse are the reason why I’ll remain a customer!

Disappointed I got really excited when I saw the store in fashion valley because I only knew the brand and products from Instagram I came in with my daughter it was pretty packed which was awesome for business I noticed people giving demonstrations of bath bombs sampling hand creams etc so I helped myself to a brown bag started looking around for someone to help me I was ignored a couple of times the employees walked right past me holding my two year old to ask another Person if they have been helped or need a sample I put the brown bag with my bath bombs down and walked out I was in the store for about 15 mins I’m pretty patient but this may have been racial profiling sad because I had over 8 thousand in my account that day to spend don’t know if I’ll give it another try for Valentine’s Day and for my daughter to enjoy a bath bomb

I love their massage bars especially the «strawberry feels forever» and their bubble bars. When it comes to the bubble bars my favorite is the «comforter «because as the name implies the fluffy bubbles, pink tinted bath water and the sweet cotton candy smell simply melt away the stresses of the world.

Staff is always helpful and friendly! Very cramped space though. Lush is always packed full of people, not stroller friendly.

This store smells amazing, has amazing soaps and body scrubs, and excellent customer service. SHOUTOUT to Cienna for going above and beyond my expectations. She was the friendliest most warm and welcoming Lush representative I’ve ever encountered. She should be rewarded for her performance. If her manager reads this, please acknowledge her. Thank you Lush and Cienna, you have a loyal customer.
Sincerely, a satisfied patron.

I came in and it was packed to the brim, it was very difficult to get around. The line took abnormally long (I know it takes some time at other stores but they were definitely understaffed or didn’t bother to prioritize the line). During my transaction the receipt printer malfunctioned and the associate charged my card twice. The associate gave me attitude as if I had a complicated order (a bath bomb and a massage bar… only two things), and didn’t tell me that it would take two business days for the refund to process. I was there on a Friday, meaning I have to wait till Wednesday… and I couldn’t get cash back for a debit purchase. Wow.
I’ll definitely go to the location at UTC instead from now on.

LUSH products are the best. Do you suffer from eczema? Great lotions and soaps for that sensitive skin. My daughter’s eczema improved organically with LUSH products. Some of my personal favs is Karma. My kids love the bubbles and now they have a make up line.

I can’t even say how much I love this place. The customer service is insane and the products are as well. They are a little pricey but you definaty get what you pay for!

I love Lush! They’re customer service is da bomb too! Everyone is so nice, friendly, & knowledgeable.

5 stars for Leia’s customer service alone (I hope I spelled it right)! I felt so comfortable! And after all I left with, god, she deserves a raise. I needed a basket to carry all my products to the cash register when all I came in for was a mask and refill on Imperialis and Let The Good Times Roll! Mind you — the register is literally 5 – 7 feet away. In the end, I bought my refills, a mask, then a hand cream, serum, and lip balm (that I did not plan on buying).
Do I regret it? Not at all.
To be honest, I felt really bad a couple times. I felt like I was taking up her time when she could have been helping other customers, but she never made me feel that way. She’d dance a bit and light up when she thought of better products to suggest. I really took her opinions into account.
Overall, great experience.
Better than all the others!
I’ll definitely update my review in terms of the products I purchased.

I was introduced to Lush last year and come by often and kinda pick out the usual items. I happened to be there yesterday and surprisingly it was very slow. So I had a wonderful lady named Coco assist me in trying out new products and making some recommendations based on my previous purchases and taste.
I have purchased a lot of stuff from Lush, but never hair gel. Coco recommended I try it, and boy am I glad she did. This stuff is amazing! Coco also recommended the mint julips lip scrub which was fantastic also. Aside, from the products, the people at Lush are really friendly and genuine.

I like it but…
This place is way too tiny and crowded for the amount of inventory and staff it has. That’s my major annoyance with most lush stores. I hate brushing up against people and being so crammed in there when there’s 10 other customers and everyone’s got a giant shopping basket. I still enjoy shopping here. I love some of the products and have experimented, and returned, several products with no issue. They have a very fair return policy. I think some of the associates seem a bit over-​eager to help, and it comes off forced, so I wish there was a more relaxed atmosphere as far as their methods and attempts to sell products go.

Amazing service. The employee are always so helpful and knowledgeable. They are So passionate about the products and can answer any questions or concerns that you might have. The training seems to be so extensive because of how much every person knows about every item. Products have changed my life! My skin from
Head to toe is healthy and rejuvenated. I’m a cancer survivor and have a new head of hair growing and there hair products is doing my new hair wonders. All natural everything is the best part! Everytime I go in I buy something new! Love everything. Definitely a customer for life :)

I really wanted to write a 5 star review. But after checking this place out a few times. And, buying a shampoo and conditioner for over $ 50. Then trying them out. My hair was so dry. It smelled SO good. But dry!
I am all for healthier, good for me and the environment products. However, when you walk into a store that praises organic, natural products. But the sales peoples hair does not look attractive, and they themselves say this is the «best shampoo». I question them and the product.
Lush shampoo and conditioner is not for me. I did not try the lotions or any other products. The customer service was good. The ladies were pleasant and took the time to understand my color. However, their hair looked awful. And if you’re going to try to sell shampoo and conditioner. You need to work on presentation.
This n’ that: This store is located upstairs next to Papyrus at the Fashion Valley Mall. The space is small, and it is usually filled with lots of women browsing.

I love the products, and have been a devout lusher for over a year. My favorites are the herbalism face wash and shampoo bars… and anything rose scented. My problems with this location are as follows:
–I am not your «babe». Don’t call me «babe». Just take my money and skip the blowing of kisses and gushy names.
–75% of the time, you are sold out of dark Angels and herbalism. If it’s so popular, order more.
–too crowded, and there are always a million employees standing around rubbing themselves up with lotions and potions. Step aside so we can get in and get out and get on with our day.
The UTC store isn’t as crowded and has a more reliable selection of products. The company is legit, though, and worth the hype. And price.

I was at Lush yesterday and the lovely woman who was helping me mentioned the benefits of using the beard face wash and she was like, «it’ll soften your beard; the ladies will love it!»
I mean… Yea, the ladies will love it. But will the daddies of Hillcrest love it? #gayboyproblems
Friendly and knowledgeable staff, and great products!

We walked in because one of the employees on her lunch break (she has her apron on) asked to sit in the seat near the Macy’s entrance where I was breastfeeding my son with my fiancé by my side.
I told her how much I loved Lush and she told us about the Shark fin campaign they were promoting. I signed the petition and my fiancé asked about different products he could use for his feet. Personally we love stepping stone but the ladies recommended something else.
I am happy to see some of my favorite bombs in stock such as Spacegirl and Sunnyside.
The employees are super nice and helpful here. (:

This place smells a little bit like aromatherapy heaven. I had never been here before so I poked my head inside and once the beautiful elixirs filled my nostrils I was hooked. I couldn’t resist. It was as if a tractor beam was pulling me in… It’s sort of a modern version of Body Shop except it’s jampacked with bubbly teenage girls eagerly spraying and testing scents.
The sales lady was very kind and helpful but not pushy. She gave me if you testers of some of their new products and even helped me get a bowl of nice warm water to wash them off afterward. The staff seemed very knowledgeable and made me feel welcome.
The thing that got me the most was all of the beautiful colors! Everything looked as if an artist had handcrafted it themselves with tiny little bunnies made into fizzing bath salts and even a bunch of carrots that created bubbles for up to eight baths. The pinnacle was a bath item that was shaped like a golden egg that smelled like toffee and had golden glitter all over it. This is the perfect place to look for a girly gift.