Lowe’s Home Improvement

Horrible customer service. I was calling about a light that I saw and they said they had gotten at Lowe’s…the lady was very rude and said she had no idea what I was talking about, and asked me who I was, whether I was a customer or not. I asked her if I could talk to someone who knew about the product and she bluntly said yea lemme transfer you, like she was happy to get rid of talking to me. The phone rang for a few seconds and then I was disconnected. Whoever that lady is, probably shouldn’t have a job in customer service.

If you can get passed the crazy crowded parking lot ordeal you’re golden. This location is a popular one and for good reasons too. They are super helpful. I’ve been going here for many years. For spray paint, paint, wood, plants, pots, household items, tools, and for just plain inspiration.
This past visit we ended up in the garden section for San Diego’s version of «Spring» and gardening updates.
I have several plants that need to be replanted and potted. Almost a few minutes of searching in the garden section, a nice employee greeted me and asked me if I was looking for anything In particular. I explained to him the size palm tree I had, he helped pick out a bigger pot, a bag of Kellogg’s organic palm tree soil, and told me how to drill holes in the bottom of the plant. I went to the interior garden section and was helped by another employee on a price check. Then I went outside and was helped by the last employee who told me how to use the vegetable soil for our tomato vine. Can you say helpful customer service. Each time I was approached not like in Home Depot where you have to hunt them down to ask a question.
Look for the clearance section sometimes they have great buys on plants if you have a green thumb and can make your garden grow again (use miracle grow always).
Great prices, selection, fantastic customer service, and everything you’re looking for all in one place.

Just left Lowes and the cashier «Kiana» had a huge attitude because we couldn’t provide her with the size of the brick we were trying to purchase although we told her the prize.
I believe that a cashier should know or at least learn the items that the store sells instead of depending of the costumers to their job!.. That was just pure laziness on her part and poor costumer services .!

The customer service here sucks! I’ve come here two times with inquiries about certain things that I would obviously expect workers at a home improvement store to know. Both times I’ve been given dirty looks by the employees who just don’t seem to want to help out customers. Still waiting here after the 3^rd person called over the intercom to assist us because «this isn’t their area of expertise» worst home improvement store ever. Go to Home Depot instead, they are much more helpful and give out bottled iced water :)

Never shop at lowes. Worst customer service and over priced. Home Depot is the way to go. They’re obviously having problems seeing that they are changing their image to more of a decorators shop. Not good

Needed information regarding a Swisher log splitter. Spent 25 minutes on the telephone being switched from one ring tone to another and finally a very nice man by the name of Justin walked to the correct department to check for me. Your telephone system is very poor and I am sure is losing you lots of business.

Make sure you come to this store if you’re looking for rude workers who will ignore you and make you feel like you’re unwelcome. I’ve been here on multiple occasions and l have seen their terrible customer support there such as (Cameron). If you are looking to get lumber cut and or looking for someone to help you locate something then you’ll have better luck going to Home Depot, where they treat their customers the right way and are very friendly. You’d think this location would do something to up their stores, 2 and a half star review total. Never will I set foot in this location and neither should anyone else.

First elite review
I could not ask for a better experience here at Lowe’s Home Improvement!
My day ended with a spur of the moment desire to begin my own home garden of herbs and veggies. So I do my due diligence and decide to go to this location since it is across the street from me. Christina in the gardening section greets me and asks if I need any assistance… I reply no because I thought I knew what I wanted. So I do my walking around a grab what I think I need and go back to Christina since she was super friendly and seemed genuine to help. She not only talks me through each thing I need but walks me to each place and helps me pick out the cutest options. She gives me the best tips and guided me to spending almost $ 100 less than what I was originally going to get and helps me on an economical and highly productive route.
She was so friendly and so willing to help that I am excited to go back and share my harvest with her! She is what every customer service worker should strive to be!
Now to Lowe’s… The store itself was very clean and everything was pretty well organized. There were plenty of representatives willing to help (regardless of my bee-​line to Christina) and everyone was very professional and accommodating. The prices are acceptable for the quality of product they are selling.
The staff is always ready to go the extra mile for you in order to get you on the right path to a successful home improvement.
They do have trucks for rent at great prices to get your fabulous ideas to the comfort of your home without breaking the bank.
I definitely recommend this location and will definitely be coming back for lovely ol’ Christina :)

Products are fabulous. Appliances and counter-​tops especially are the best. BUT, CUSTOMER SERVICE when calling is HORRIBLE.
I get re-​routed to the operator then kicked off the phone. HORRIBLE PHONE service. In blinds they have competent people but NOT ENOUGH of them.
ALWAYS a good wait. Help in other departments SUX BIG TIME. GET SOME HELP, Mr. Lowe

Don’t go here unless you look Mexican and can speak Spanish. Otherwise, you’ll just get frustrated and none of the employees will help you anyway.

I bought a washer and dryer on 1÷04÷16 for my hair salon, scheduled for delivery on Saturday after 4:00 pm, 1÷23÷16. Lowes was to deliver and install. I moved furnishings, removed cabinets from work room walls, boxed supplies, and closed my business early so the new equipment could be delivered and installed.
That morning at 8:39 I was told that they didn’t have the dryer in stock and that they may be able to deliver the washer and dryer on 1/​30, or the washer that day.
You don’t tell a customer the day of delivery that they don’t have the item! I hired people the night before to prepare my shop for delivery, and I closed my business early on the day of delivery, losing income.
We use the washer and dryer daily for the salon, and now I have neither! I worked all evening, again hiring help to put the salon back in order for business on Monday morning. And they want me to do it all over again next weekend? I DON’T THINK SO!!!
I cancelled the order, and I will go somewhere else.
This is an AWEFUL store!

Terrible service! I wanted to get a price on the front door. They are under construction the salesman said we only have a limited stock it’s very slim and it’s hard to get back there. So immediately I felt like he didn’t want to sell me anything because he was trying to walk away. Then he pointed out the price on the door like any said if you want it in a different color it’s going to be a lot more expensive than that. I totally felt like pretty woman LOL getting kicked out of the expensive store! Then there was another salesman walking back-​and-​forth trying to help out my salesman but my salesman didn’t want help. It happened probably three times it was incredibly awkward.

To be honest, I hate coming to these type of stores. I had to buy a few items for a new project and I wanted to say that Dan, Cameron, Liz and Loren– the driver did an outstanding job. They were patient, knowledgable and went above and beyond to make sure I received the items I needed. Thank You guys!

This location is ok if you can find what you need independently.
Today was a train wreck. First bad sign; no carts at all ???
Second no one in site to ask question about cutting roofing. Huge line of people waiting to have wood cut… no employee. Someone was paging for help to cutting area but the page kept repeating… no employee was responding. I tried phoning the front desk, and was connected to lumber and roofing. Guess what ?? No one picked up.
I asked the cashier what has been going on and she said staff hours had been cut back a lot.
I hope I never go back here again.

Everything is good and the service is quick. I would love to buy everything from here even if it was more expensive than the other stores.

So I pre ordered a Chimenea for a friend for Christmas on the
website. I figured it would be a quick trip, in and out.
Not that it wasn’t a quick trip, but the customer service was terrible.
The women that helped me out was clearly still irritated from the previous transaction she had with the customer before me. I tried to joke around with her to lighten the mood and she just wasn’t having it.
I will use the online ordering again strictly for convenience but just maybe not to that location

I bought a Christmas tree from here and it was dead in less than 2 weeks. I called to ask if there was any chance I got get a new one, a long shot for sure… but I was so put off by customer service! The woman told me she knew she had talked to me yesterday, and that I had called asking to exchange a tree for a taller one. I replied that I did not call yesterday, and that I did not want a taller tree, just a not dead one. Yet, the lady insisted it was me. Go elsewhere!

We love Lowes! got an extra 10% off by using a coupon from our realtor. price matched Best Buy’s quote and beat it by almost $ 950! I suppose we did get extra lucky by finding that the price of one item listed on the Lowes website was actually $ 500 less than posted in store. Rudy was our associate that helped us make our purchase on a brand new fridge, washer and dryer. Knew exactly what extra hoses we needed, double checked our specs, set up delivery and installation and then even walked us to the cashier to make sure our price match and coupon worked. This was a big purchase and we had done so much research. Thanks Lowes for making things easy and ending our quest. Can’t wait for our appliances!!!
Tips:
30 day return policy
Free delivery and install
Price matching available
Warranties cheaper if bought on bulk appliances
Coupons can be used on top of price matching

They had a good selection and the prices were in line with other retailers in the area, but they are clearly the most confusing retail store in the area. It took me 45 minutes to pick up a on-​line order shipped to the store, and they treated me like I didn’t know what I was talking about. One bathtub, three sinks, and hardware for the sinks, tub and shower (doing two baths). They keep telling me that the order was complete with half the items… then they actually looked and found the rest of the item. They never apologized for the error and treated my like I was trying to get stuff free.
In store purchases didn’t go much better. Items were missing in sealed boxes of facets and not just in one box. I went back to the store and they told me to contact Moen for the missing parts. I told them to do the contacting, or give me my money back, so their response was to take the parts from another box and put it back on the shelf… for the next customer to have the same problem. And on parting their comment was, «Here are the parts, now leave.»
Final insult was that one of the sinks didn’t fit so I brought it back for a refund and they would only give me store credit.
I WILL NEVER SHOP AT LOWES AGAIN and recommend you select a store that cares about customers.

I hate giving a bad review but this store is FRUSTRATING.
For this size of the floor and the number of departments, there are just not enough knowledgable people working.
I feel bad for the people who are working at any given time because they probably encounter a lot of frustrated people and feel bombarded as there are simply not enough staff on hand

Admittedly, I’ve only come here for smaller projects and outdoor needs. The selection of pots and plants is alright, though the home depot another mile or two down highway 8 is better. They are not especially attentive, but that can be nice if you want to peruse. They could use more knowledgeable staff in their garden. But overall it’s just what you expect from a Lowes.

Do not go here!!! The worst customer service ever!!! Bought a brand new Samsung Fridge, cost almost $ 1500! Not complaining about the price it’s actually a nice fridge. Oh except it broke 6 months later, the freezer is super cold and the fridge was warm. Needless to say we lost a bunch of food to waste. So we call and they give us a number to a hot-​line. Hours on the phone and doing all types of software re-​calibrating and what not. Still didn’t help, so they give us a number to a repair company. They can’t come out for two weeks, ugggh.
They come out and tell us that a part needs to replaced! Yes! Finally a resolution right! Nope, they then tell me before they’ll order the part that we need Lowe’s to confirm our warranty and we need our proof of purchase. I tell them, who do you think told us to call you!!! Smh
So I call Lowe’s, they tell me they can’t look up any sales past 6 months (We’re at 7 months now). What kind of POS system only goes back 6 months! They tell me there’s nothing they can do.
Then I remember I bought the fridge using my Lowe’s credit card so I ask them if they can use that? Nope needs to be a receipt! So mad at this point.
So then I call the credit card customer service to see if they can send me some type of receipt, long story short: It takes me months of calling talking to different supervisors who’ve put in tickets after tickets to send me the receipt and I finally get it.
Now that I’ve finally got it and sent it to the repair company they still haven’t come to fix the fridge and it’s been a month. I’ve now owned the fridge over a year and hate Lowe’s and their horrible customer service and fake warranties
Keep in mind this entire time we’ve had to shop every other day as our food goes bad quickly this whole time.

I have visited this Lowe’s location several times. I went there a few days ago to purchase patio furniture cushions and pillows. The selection was okay, the stock levels were low but most everything was on sale.
We were able to find a couple of styles and colors that we liked. The problem was they were difficult to reach and we could not find any one to assist us. Finally after about five or so minutes we flagged down a passing employee who wasn’t familiar with the department but done his best to help us.
Aside from the lack of customer service on the sales floor, the cashier was pleasant and efficient when checking us out.
Unfortunately, the very next day we were back at Lowe’s doing a return because the cushions and pillows did not work out. The returning process was a breeze. But on the sales floor there was still a lack of customer service and a couple of the items on sale did not have the correct price. Based on my experience the register employees are well trained and very efficient. Sales floor staff could use some improvement with marking down products, being visible in their departments, and assisting customers.

The Mission Valley Lowe’s is located in a very busy shopping center, along with that 800 lb. gorilla, IKEA, as well as Costco, IHOP, San Diego County Credit Union, Oggi’s, a San Diego Public Library, Starbucks (of course), and many other popular retail stores. So, parking can be difficult if you absolutely need to park right in front of your chosen destination. Generally, the center areas of the vast parking lot are underutilized. So, you can park easily out there and avoid door dings, to boot.
Lowe’s suffers from the usual «big box store» syndrome: Lack of personal service. Employees here would much rather walk on by you, despite your obvious attempts to make eye contact with them. So, just sort of snag them somehow and start asking your questions. Unfortunately, the employees (I hesitate to call them ‘workers’) are almost always en route from one destination to another very important destination and know nothing about the department you are standing in, looking for answers. It’s the state of the art service in big box stores, sadly
Then there’s the paint department, usually with a trained/​dedicated staff. Much better service here, especially if there is more than one staff member within the department. The house brand of paint, Valspar, is directly competitive with Home Depot’s Behr. I’m not sure which is the better brand, and I use both for home use. Actually, both are pretty lousy compared to paints a decade or more ago, before the greenies made the manufacturers abandon their tried and true formulas. The other bad news is that prices have escalated noticeably as a result. But, a billion colors and many finishes are currently available.
You want to special order a $ 3 plant? Forget about it, they buy in batches. Go to Armstrongs, or some other plant nursery for personal service.
The appliance department is pretty extensive, with a major assortment of home appliances to gawk at. They don’t necessarily have the best or the worst prices in town, but they do have an interesting selection.
Lowes is a «home improvement center», not your local hardware or lumber or appliance store where you can find good personal service. Lowe’s tries to be everything to everybody, and in that process, Lowe’s service sadly declined to big-​box levels.

I like this Location I can do all of my shopping in one day since they share the shopping area with Costco & IKEA plus various places to eat and Starbucks.
I went to several places looking for particular
Furniture for my balcony. Lowes was the only place I could find that had what I am looking for.
The staff are friendly and knowledgeable and really no what they are talking about when you ask a question.
I am looking coward to many more shopping trips at your location.