Low Rates Appliance Repair

Like others, we made the mistake of checking Unilocal after we got scammed for $ 1600 for a fridge repair that lasted 3 months. We just had the Manufacturer out who says they have nothing but trouble cleaning up after them. We got an expensive band-​aid which was not the correct action. Never, ever again.

0 stars if I could! Avoid this company at all costs.
My wife called these guys because our regular company, E Appliance Repair (who we really like) was too busy to fix our dishwasher clog. By the time the Low Rates Appliance Service Tech showed up the clog had cleared itself but Bosch Customer Support told her that a tech would need to reset the error code. So, what should have been a minimum Service Call fee cost $ 210. The Low Rates Appliance guy said if he sees water under the dishwasher then the fee is $ 250 — what a scam. He pulls out the dishwasher and there was no water but a little condensation. He told her he was giving her a break and would only charge $ 210 for 5 minutes work resetting the error code. He was totally unreasonable. Never use them.

STAY AWAY! RUDE AND UNPROFESSIONAL TO THE CORE!!!
Stay away from this business. Be careful of them opening under a different name too. If the owner of an appliance repair place is Yelena, run for your life before she chews you up. Yelena is so rude and unprofessional! She hanged up and yelled at me without giving me the opportunity to explain when I had to cancel the appointment for the second time due to an emergency. I can’t believe she is still in business. Probably of people not reading Unilocal.She represents the worse of our beautiful country, and provides customer abuse rather than customer service. Over 50 bad reviews should mean something to you. Be smart.

Scheduling was a 3 hour window. Service was on time and efficient. Refrigerator issue was resolved and now I have ice and water… thank you.

A scam business! Phone # and co. name seems to keep changing. guessing to keep one step ahead of unethical practice law suits. Pricing they call, «flex pricing», probably to avoid a fair hourly charge, was significantly higher than other appliance repair companies that I called afterwards. Unfortunately, I called them thinking that some positive reviews were for them, but had been another business on Unilocal.After a lengthily debate on charges, with a woman, a small credit was issued. Even with credit, significantly higher than other repair services.

These guys are scammers. Avoid at all costs. The initial fee to diagnose the problem is low. However they would really lay it onto you on the repairs. I would give them a negative mark if Unilocal allowed me.

***** HIGH RATES LOW CUSTOMER SERVICE*****
This place is a JOKE. They came and replaced a «$ 500» part that is NOT $ 500 at my parents house that literally took 3 minutes and charged $ 176 for labor. WTF? My mom is not nearly as assertive as I so I called the company and the owner was extremely unprofessional and yelling at me while being sarcastic. I come on here and see all these reviews with the same experience.
I am calling the BBB on them and getting my parents money back and hope this theif gets his scam shut down.

HORRIBLE EXPERIENCE. DO NOT USE THIS COMPANY
I had a simple microwave button issue. Figured it was a 15 minute job for someone knowing what to do. Alex showed up and tried to convey the estimate. Hard to understand. I figured for $ 45 ($ 95/​hr if it even takes that long). I already had the microwave mostly accessible for him. Took 5 minutes to confirm that the plastic latch broke. He then tells me it will be $ 100 for the part for a total of $ 195. I told him that was BS and he tells me they have flex pricing whatever that means. I told him I saw the part for $ 20 on internet.
We then got into a heated discussion with him and then the rude lady in the office. My wife then got into it and threatened Unilocal review and small claims.
At this point, I told the lady I will pay the $ 45 fee to come out but I wanted Alex out of the house ASAP. I gave him $ 45 cash (no credit card number to this scam of a company).
I ordered the part for $ 18 on the internet. Installed it in less than 5 minutes. How this company stays in business is a amazing. I am mad at myself because I always check Unilocal and this time I did not because I figured a smiple mechanical issue with the microwave would be less than an hour and what could go wrong.

Same Company. Different Name. The first call I got was the employee/​probably wife/​asking if I called them?? wtf?!
I recognized the name from our Home Warranty Co. I called back on a Friday night expecting Voicemail. The same woman answered. She Talked over me the entire time, Then said, «do you need service or not»?
My reply, «no»,
She was Much worse but My BP can’t handle it
Terrible!

These people are THEIVES! Do not us them unless you want to be robbed! I don’t know how they stay in business. I would give them no stars if I could. Alex came for the repair on my Thermador oven. He thought I would afford the $ 550 charge for the igniter, and another $ 450 for the igniter for the broiler, total $ 1,000. He used General Electric parts not Thermador. Labor for less than 1 hour was $ 568, parts was $ 400 plus tax, total rip off. Later I found out from a Certified Thermador dealer, Nutter Electric, the most I should have paid for parts and labor and travel, was $ 363! My husband and my attorney negotiated with the company to get $ 250 returned to my credit card. It took a while to accomplish this. Use anyone but them!

*****STAY FAR AWAY FROM THIS COMPANY******
Total rip-​off artists, stay far away from these people. if i could leave no stars i would. they come out, kind of a bad attitude to start then instead of charging you a reasonable rate of labor and parts at retail. they create their own pricing on parts about 3 – 4 times what retail is from the manufacture. then when you call the main office you are stuck speaking to some woman married the the guy that comes to rip you off, so good luck getting any remedy there.
*****STAY FAR AWAY FROM THIS COMPANY******

Tuesday woke to a freezer and fridge compressor was out calked many different companies and they all said tomorrow well my food in the fridge was not going to make it! The freezer certainly did not ! But they came thru and did it with in 5 hrs getting the part on older model fridge and was a nice guy. Reasonable price «cheaper then fridge lol» will gladly recommend

Wow…3^rd time using Low Rate Appliance Repair services and I couldn’t be happier. I was delighted at the quick response, the repair time window and most of all the with professional and accurate service. The gentlemen who do the service are always spot on and able to fix the problem in a minimal time slot.
Thank you for being so professional and respecting me and my time and of course taking away my worry over another repair. You folks are awesome!

I have had my washer/​dryer and refridgerator fixed by this company and Yelena goes out of her way to accodomate your schedule to get the job done.
I have a rental condo and the orchestration of aligning renters to leave keys, neighbors to let them in, etc can be very stressful.
Yelena always follows through and has great organization and patience.
Thank you for your kindness and professionalism and great work fixing my appliances.

Rude, totally unhelpful.

Very content with the diligence of this company! I got my refrigerator fixed, the technician came on time, very courteous and polite!!! The job was done immediately after the part was received and everything was very smooth! My refrigerator works like brand new! Strongly recommend this company for all appliance needs!

Wow! Should have read Unilocal first! Quoted $ 350 just to replace freon. Found out from five other places the cost should have been under $ 200 — closer to $ 100! I will read reviews from now on.

Called on a Sunday and phone answered right away. Scheduled the appointment from 1 – 3 Pm and the tech arrived at 12:30. The service call fee was $ 65. I agreed to that since it was a Sunday, however website said no up charges for weekends or holidays. I did not realize the service fee was listed on the website for $ 45. Got scammed an extra $ 20 due to me not looking at the website good enough.
Secondly, the tech Alex did find the problem within minutes. It was a cover plate in the microwave. I was told it would be $ 210 inclusive of labor and parts. The cover plate was made of paper and later realized it was called micaboard. I asked if I could check the website for Whirlpool to compare the price. We could not find the part because they don’t carry it. I agreed to the work even though the price was outrageous and needed the microwave for the kids food. I didn’t think the microwave was expensive and asked him what he thought it would cost to replace it. He said $ 700.
I checked prices after he left, and a new microwave would of cost $ 209, same price as the mica board replacement by this company and technician. The Mica board costs $ 5.99 for a set of two online. Although all the work was performed and fixed and I agreed to the price at the end of the day, the prices are a complete rip off. Do yourself a favor and call another repair company that will charge a trip charge to what they advertise and either repair it yourself or find someone that is more reasonable. I could of had a repair company out 5 times for the trip charge for what I paid. I should of researched and found out that the part was $ 5. Glad the work was completed but I highly recommend you Go somewhere else!
Seriously, who has a business names low rates appliance repair and has the highest rates in the country?!

I would give them no stars if possible. Simply put to avoid wasting more time on this company: DO NOT USE THEM! They overcharge and never fix the problem. They are rude and unreliable. Unethical. We have been dealing with them since August and problem still not fixed. DO NOT USE THEIR SERVICES! I only wish I saw Unilocal reviews of their company sooner to avoid the horrible mistake of hiring them to begin with.

I was very disappointed with the company. The guy who came to my house repair dryer told me I should replace the heater, and asked for 350 $.I paid service fee 45 $ and let him go home.
Today I called another repair company, the guys asked for only 117 $, only replace
can your company lied to the client and asked for so much money. Liar！
even one star is too much for you!