Little Keepsakes

TOTAL FRAUDS
They charged my credit card in April 2011. They sent an impression kit which I promptly sent back and I never heard anything from them again. I never received my final product. My emails inquiring as to the status were never answered. My calls went to a dead number. Upon further investigation, it turns out there have been many complaints against this company with the Better Business Bureau. Save your money and trust your little one’s memories with a reputable vendor. These people are not. Also, I posted a more thorough negative review in November 2012 and it disappeared somehow.

***UPDATE***
I am keeping my previous review below, but wanted to update. I have changed my rating to two stars (I originally gave them 1). Shortly after this review was posted Little Keepsakes LLC wrote an email to all of their customers apologizing for the delay, and blaming it on a «personal tragedy». An excerpt from this email is included here:
«We regret that our delay has frustrated several customers to a point where they have resorted to name calling, harassing emails, threats, demands, ultimatums, and otherwise undesirable customer behavior. Dealing with this negative reaction does impact our production schedule significantly. We would prefer our customers to please refrain from such behavior while we focus on catching up with this delay and delivering all of the keepsakes that are currently affected. This is not a scam, it’s a delay. We have every intention of completing and delivering all keepsakes currently in production with your satisfaction guaranteed.»
I still feel that this company has a lot to learn about customer service. I understand that people go through personal tragedies (I’ve lost two close family members just this year — it’s only April). I was further irritated by the fact that they asked customers to «refrain from such behavior». I paid them over $ 160 for 2 plaques and they had not given me anything but the run-​around. I got no concrete information, no details, nothing but a couple of emails that they were experiencing a delay. They did not answer every email and I had asked for a refund in the past and that email went unanswered.
The reason for my update today is because they did finally give me a refund on my keepsake (after I asked for it a second time just a few weeks ago). I was sent a cashier’s check for a refund of my purchase of two plaques. It appears to have cleared my bank account. With my refund check I was asked to remove my «defamatory» review of their company off Unilocal.I chose to update — not remove — this review because I feel that this company needs to work to earn back their business and their reputation and not ask customers like myself to erase their reviews as if this didn’t happen. I still will not recommend this company. I have found much more reputable companies with nicer products for about the same amount that actually communicate with customers and provide them with status when requested. I’m sure they are nice people, but they chose to handle this situation very poorly, and that’s their fault — not mine. I have already received my son’s 8 month imprints from another company that I found here locally and they’re awesome. Little Keepsakes LLC still took from me something I will never get back — his 5 month prints.
***ORIGINAL REVIEW BELOW***
If I could give them zero stars I would. There is no better way to describe this company except to call them the SCAMMERS that they are. I paid $ 160 for 2 plaques — one with my hand and my baby’s hand, the other with imprints of each of his hands and feet — a gift for my mom. I ordered them in October of 2010 (sent in the dried prints after taking them in the clay they sent me in the mail). After about 3 different emails so far (when they actually did respond) I keep being told that they are «behind» and they will ship in «approximately 3 weeks» but also to keep in mind that this is just an «estimate» and it could take longer.
After looking into the company a little deeper I see that they have several BBB complaints against them. Like Amanda says in the other review — these are one of a kind keepsakes — something you cannot ever replace or try to get from another company. Once you figure out you’re not going to get them, months have gone by and my son will never be 5 months old again. I went with another company and got his 8 month prints, but the 5 month prints I took of my son are gone forever because of these disgusting people with no soul.
Steer clear of Little Keepsakes, they’re unprofessional, heartless, and theives to the core. I hope this review can help at least one person and keep them from having to miss out on their own child’s imprints.