Lifecare Solutions

Worst company ever! We are new users of wheelchairs and nobody seems to be responsible for adjusting it or to be an expert in measurements or parts.
They only talk and talk and they dont know what you need. They are good at charging stuff but nobody takes responsability if something doesnt work out.
Try to use another company if you are able to.

The elderly lady I take care of is stuck at home. She cannot get out and going anywhere is a huge chore for both of us… When her CPAP machine started to get uncomfortable (dry, hot air only), one phone call got her in-​home service — almost immediately!
The girl that came to the house was very sweet and patient. She was able to figure out the problem (heating element no longer heating), replace the defective part!, and promised to send a new tube. My old lady friend and I were both shocked at how sweet and informative this young woman was. Her people skills were great and she fixed the machine! She showed us what was wrong and what was (and wasn’t happening) and explained what she was going to do to fix it.
I wish I knew her name so I could give her a shout out– and I wish there were more people in the customer service industry like her! Good job!

This is the worst company in the world !!! The only reason I deal with this company is because I am forced to by the insurance company !!! It seems like nobody there knows how to do their job, nor do they want to !!! Some of them are very rude !! It took over two months of me calling on a daily basis to get supplies, I am taking about life substaining devices. Dealing with Lifecare Solutions is one of the worst things I have ever had to deal with in my life… I dread each month having to call and order supplies, because there is always a problem. The only reason I gave them one star is because they made me. I give –5 stars !!! If you don’t have to deal with them, do your self a favor use a different company…

Worst company ever!!! Unfortunately my OB/​GYN uses them for breast pump orders. For the original order Veronica sent me an obscure breast pump that ended up damaging my breasts and severely affecting the supply (The pump is called «Rumble Tuff», look it up, bottom of the market). When I informed my insurance company of the issue, they approved a replacement pump order right away. My OB/​GYN submitted all the necessary documentation but Lifecare Solutions took their sweet time in fulfilling the order. I have called their office numerous times and kept getting the same answer, that someone will call me back. Still have not heard back from them even though I have informed them that this is urgent and that I’m having serious issues with breast-​feeding (plugged ducts, can’t empty the breasts, high risk for mastitis)

Not impressed. We tried to order a breast pump through Byram medical supplies but they stated we weren’t covered through our insurance. So they canceled our order. They then created an order for us through Lifecare Solutions without us knowing. Lifecare solutions looked up our insurance information and filled in the excess info. They didn’t have our insurance group number so they called asking for it. My wife had ordered from another company since Byram canceled the order so I gave Lifecare the info thinking it was the other company. Imagine our shock when we got a random breast pump from Lifecare (not the correct brand or type we had ordered from a random company) When we called to ask who created the order they said «our physician». Even though it was a physician we haven’t seen in 6 mo. Look at other reviews. The whole experience left us very angry.

They are professional and I haven’t had a problem with them ordering equipment. But the reviews I am reading about them make me wonder about them.

We have had nothing but problems getting the basic supply of portable oxygen. Every time we need to place an order, the phone system (or operator) consistently cuts us off, after waiting an average of 15 minutes on hold. We called last Saturday to get oxygen tanks replaced only to be told they don’t deliver on weekends unless it’s an emergency. We said that was fine and she put the order in for Monday and were told they would contact us Monday morning with the delivery time. By 11:00 AM on Monday, we had yet to receive a phone call, so we tried contacting them only to find out they had no order for us! We have been on hold and disconnected several times since then. To be honest, once you reach someone, they are very nice, but either their phone system doesn’t work well or they have severe operator error when using it.

DO NOT USE THIS COMPANY UNLESS YOU ABSOLUTELY HAVE TO. My Drs. office is faxing a request for CPAP supplies for the THIRD time. Denise on the phone said maybe they went to the wrong fax #. The fax number was given to me by HER office. Complete incompetence all around. And then who knows how long it will take to get authorization from my insurance and if the employees even know how to go about getting the authorization.
People die in their sleep from Sleep Apnea. I wonder how many deaths this company has caused due to their incompetence and lack of concern regarding their Customers. Why has the Corporate office not stepped in and made the necessary changes they need to run smoothly and efficiently? I am now looking for other CPAP supply providers. This company is a joke.