Liberty Tax Service

I trusted them to refer someone and this was the most unprofessional, unreliable service I have experienced. I am so upset for my friend that I referred him to this service. There is nothing but running in circles. They simply cannot find his returns that were not filed for 2014 to the state (no explanation as to why this fell through the cracks). It is the most unethical business model. The simple solution would be to give him a refund and let him file somewhere else. It is now October 2015 and still no returns for last year have been delivered.
It is so odd that no one can figure it out. Even so, a simple solution for their mistake would be appreciated it is the most unacceptable business I have ever dealt with and I am even more upset that I referred someone. What a shame, this has been ongoing for 6 months with several people saying they will check into it and get an answer etc… and a bit of hope yet at this point it is beyond acceptable.
I always appreciate a business that can admit they made a human mistake and go above and beyond to end in compromise with the consumer this is not the case. And I will not return and I will let people know they should stay away.

Jack Rex is the best. He makes filing taxes an easy and pain free process. Knowledgeable and efficient, I would recommend his service to anyone!

After bouncing around to find a tax «professional» I too was lured by the spinning lady on the corner and went into see Jack last year. Jack was calm, professional and just the type of guy my husband and I were looking for. We needed our personal taxes but also our corporate taxes filed. I love the fact you can walk in and meet with Jack in a clean and calm environment. All the crazy paperwork is behind the scenes so you can sit at a desk and have a great conversation with a true tax professional. Jack even did some research for us on tax codes from outside the USA to get us headed in the right direction.
I was very pleased with Liberty Tax last year so we went back again this year. This year was even better; Jack and his team helped my husband and I re-​filed two years of past taxes to find us thousands of dollars that was missed in past years. Can you say «Money» in your pocket verse good olé Uncle Sam? I am clapping for Jack and his team and will be seeing them again next year.

Jack Rex has been doing my taxes for several years for our small video production company. He is always very sensitive to our needs, really good at explaining the reasons behind the different actions he is taking and very patient. His staff is very friendly and efficient. I really like this tax service and it is not too expensive. Jack is also good at calling back and not letting anything fall between the cracks.

I just got off the phone with Jack and as always, he was awesome! I had received a letter from the FTB and needed some advice and help with the various forms that were to be filled out and sent back. Jack was able to answer all my questions and talked me through the FTB forms. Jack has handled our personal and corporate taxes for many years now and we would not trust anyone else! Jack is the best!!!
Thanks Jack and everyone there at Liberty Tax Service of Mission Hills!

Jack has been doing my wife and I’s taxes for the past three years and has been nothing but helpful and patient.
Last year I became a small business owner and Jack has since been helping me understand quick books and getting my business’ accounting practices set up. Jack has been great in this respect as well and will no doubt be helping me file my business taxes in addition to my personal ones next year.
Liberty tax service’s fees both for income tax filing as well as quick books and payroll services are also very fair.
I have no doubt i will continue doing business with Jack for quite a while and gladly recommend his services to anyone looking to get their first business going.

I have had my taxes done by Liberty Tax for the past two years. The service has always been friendly and fun! I have had Jack give me his expert advice, which I have learned to trust implicitly. He has saved me both money and headaches! I would go nowhere else to have my taxes done.

Jack Rex at Liberty Tax Service has been doing our payroll, bookkeeping, and quarterly financial reports for over two years now, and his work is consistently outstanding. He is professional, accurate, and timely in delivery of materials and his fees are fair and reasonable. As an added bonus, he is a kind and friendly person who is always a pleasure to work with. I am happy to give him my highest recommendation.

I admit it, I was lured in by a waving Lady Liberty. The Liberty Tax location on Washington St. was right by my apartment in Mission Hills, and I was new in town. I was looking to have tax assistance, as I had a new job and was clueless over all the W2’s from from job to job in the past year. I met Jack, a friendly face with great advice. Jack walked me though all the forms, asking all the necessary questions and guiding me though what was what. Before I knew it I was out of there and my taxes were done. Also, I received a pretty handsome refund.
Fast forward a couple of years, I opened a business that was steadily growing. After gaining interest in my brand, loans were needed as production of my product was expensive. Jack graciously helped me gather all of my past tax info, income statement, and all the other endless paperwork I needed to fill out the never ending loan documents, all with a smile. I got the loan I went after and now business is booming.
Needless to say, Jack has been an incredible help to me each time tax season rolls around. He’s more than friendly, helpful, affordable, and makes that scary tax time of year bearable. Oh, and Jim’s cool too…
HIGHLY recommended year after year!

I called the owner of this particular franchise of LTS to give him a quick summary of my tax issue and to get a rough estimate of the cost to assist me in filing my taxes. However, the owner was extremely rude despite the fact that I explained to him that, although I normally have my personal taxes filed by another CPA, I wanted to support a local/​neighborhood business. Additionally, now that I’ve gone to my ‘usual CPA’ (not in the neighborhood), I found out the the little bit of info. that the owner provided me over the phone was not correct.
Don’t work with these guys — customer service should be #1 (esp. in the professional services industry) and it appears that they’re not even technically knowledgeable.
Good luck and go elsewhere!