LaRegencia

We are surprised to read some comments from other tenants of La Regencia who express disappointment with their experience while living here. We have lived in La Regencia for 20 years and have found the people that manage it and maintain it to be courteous, helpful and quick to attend to our requests. Some of these people have moved to other jobs in Costa Verde properties. Of those at the administrative offices nowadays, Corina, Joanna and Broderick have been wonderful. Marco and all maintenance personnel have been prompt to attend to our needs and have fixed our problems quickly, correctly and with a smile. There have been many challenges for us over the years and we have gotten to know many different people in the leasing office but we think that Corina and her team have been by far the best at helping us resolve our problems. We don’t know what we would have done without Joanna to help us on many occasions over the years. We travel a lot and are very happy to be able to close up our place and feel it is secure while we are away.

I am giving them four stars because of the customer service they provided us. One of their employee was rude, but their Manager Corina and her employee Arihana is great. Please go ask for them if you go there. Our appliances in the apartment are very old and Corina is been taking care and fixing everything pretty good. Place is spacious and since you can use Costa Verde’s gym, so all in all not a bad place in decent price.

I am a UCSD student and I have been living there for over a year. From the start to end, all the staffs at the office were very helpful and extremely nice despite the fact that all the reviews are really bad for some reason. I found that they were really nice and especially, Ashley helped me a lot with inspections and other problems I had with the lease. When you ever have to walk into the office, I recommend Ashley.

worst exp ever.
nobody replace or repair the stuff break in apt. And terrible thin wall. You can hear the phone ringing in other side of wall. (image you were having sex with ur gf, or someone does. Lmao). leasing office is always on lunch.(can they find a package during the lunch? No they cant) basically, everything you request, they will just tell you they will call you back, and you will never receive their call unless you call them over and over.
It is just not easy to live here.

I’m a UCSD student and I’ve been living here for about 7 months. At first I was a little skeptical after reading the reviews but I leased an apartment here anyways and it’s been great. I can’t live in small spaces and these apartments have the largest floor plan to prices ratio in the neighborhood. My apartment is 2100 for 1300sqft. A lot of the reviews said that the appliances kept breaking, but my experience the maintaining has been amazing. There’s this one maintenance technician Andres … That can fix everything in like 5 mins. He fixed the fridge and freezer and air conditioning system and the garbage disposal and the bathtub handle and the shower rod and toilet seat and each of these just took him a few minuets and they’ve been working perfectly ever since.

Not sure why this place has such a low rating. It’s very affordable and even has central AC. The one complaint I do have is that the water piping is not that great, so there were a couple of times when they had to perform emergency maintenance. That said, the maintenance staff is great, friendly and always very prompt (despite their 24−48hr, or whatever, stipulated response time, we never had to wait more than 4 hours or so for them to show up).

This place was absolutely awful! First, we moved into a room so the lease was just transferred over. The management walked through the room to ensure it was being left in good condition. They gave the okay and said that in that condition, the full deposit would be given so we paid the full deposit. Upon moving in, the room was gross and filthy. It took 4+ hours with 3 people cleaning to get it to be liveable. Now, when we moved out, the room was left spotless but we got charged a cleaning deposit. THAT IS THE STUPIDEST THING I HAVE EVER HEARD OF. YOU SAY IT IS GOOD CONDITION WHEN IT IS DIRTY AND WHEN EVERYONE LEAVES, YOU CHARGE A CLEANING DEPOSIT?! The guy who left it disgusting got all his money back and we only got a third back. I was so mad when I moved in and so mad when I moved out. We had put in for maintenance requests for ants several times and they kept coming back. That whole place needs to be de-​bugged.
The hallways are gross, it feels like a cheap hotel and it always smells like everyones old dinner. It is depressing at best.
In addition, parking is awful. For a 3 bedroom, there was only two parking spots. We were the odd man out and had nowhere to park, ever! There are 20 something guest spots in the entire complex. We inquired about paying for an extra spot to find out thatthey don’t do that. And was once told that we were not allowed to park in guest spots either. That was bullshit! NOBODY SHOULD BE ALLOWED TO HAVE GUESTS PARKED AT THE COMPLEX IF THE PEOPLE WHO LIVE THERE CAN’T PARK!!! The street parking was even terrible so on occasion it took 40+ minutes to find parking.
Also it is so stupid that you are charged for the water that everyone in the building uses. We left for 3 weeks in december and our bill for that month was higher than ever because we were being charged for everyones family that came to visit for the holidays!!! NOT FAIR AT ALL.
The leasing office never answered their phones either. There was once an apartment that were screaming at each other for over an hour (around 9 am) and when I tried to call the leasing office, they never picked up. It just continued to ring!!!
They also have someone walking around with a leaf blower every morning, sometimes starting at 730 – 8 am! I asked about it at the leasing office and they said there should never be leaf blowing at that hour it should be done after 9 or 10 am but it happened before those hours consistently!
Also, there was one particularly unpleasant lady apart of the leasing staff. She was rude and kept giving us contradictory information. I submitted my rent payment online on the first and upond inquiring more about online payment, she tried to tell me my payment was late that I would probably be charged a late fee. She said it took a couple days to process and so it would be late because «We want the money now» Ugh what she told happened to be WRONG! but I still freaked out over it.
Overall they don’t have your best interest in mind, only of how to stuff as many people in and then leave them to deal with tons of issues. Completely done with this place! So glad I am out.
P. S. Spend some money on cleaning or repainting the walls of the outside of the buildings, it was gross seeing black dirt all over the corners of the walls while walking around.

As a UCSD student, I’m gonna be real with you and tell you things I noticed living at La Regencia. EDIT: I have been living here for one year now. This review will be updated every now and then until I end my lease here at La Regencia :)
EDIT 2: Renewed my lease! :D The rent barely went up yayyyyy
OVERALL: The place is pretty nice and I’m comfortable here! Currently living with 4 other girls in Belmont II and it works out well. I noticed my apartment is a lot more spacious than my friends’ at other apartments and we pay about the same so price is alright.
TIP: We went apartment hunting around March. Yes, it seems a bit too early but rent is generally MUCH CHEAPER then.
CONVENIENCE: The apartment complex is right next to a plaza with Von’s (+1 convenience) and close to the bus stops (+1 convenience) close to school (+1). There is also a TapEx, Papa John’s and a couple of other restaurants.
TIP: AS A COMMUTER, there will be many when you think «bussing sucks.» Lines are longest about 30 min before class starts. Bus stop located at Palmilla gets especially crowded and gets skipped often bc of large crowds. You have a better chance at the bus stop at Regents.
CUSTOMER SERVICE: Above average. I didn’t have a bad experience yet, but then again, I don’t really interact with the leasing office unless it’s dropping off my rent/​picking up packages
TIP: Get everything in writing. Read every thing you’re signing.
APARTMENT: tons of storage space our apartment alone has like 5 closets and 3 of them are walk in. Has dryers and washers INSIDE the apartment (+1 convenience). There is only one trash chute per building and luckily we live right down the hall of this. Which means we don’t smell the trash but we don’t have to walk super far from the trash chute. NO RECYCLING CLOSE TO US THOUGH. You have to recycle your bottles down at the Von’s Recycling Center. There is ONE recycling bin at garage in one of the elevators.
NOISE:
I do not hear ANYTHING from my neighbors so the walls are pretty thick (YAY!). Very quiet! I live in a apartment facing the streets so there is street noise but living in a crowded city all my life, it doesn’t bother me.
EDIT 10÷12÷15: it isn’t the walls that are thick. It’s just how quiet my neighbors are. If you don’t move and listen, you’re able to hear people from the top floor walking through the halls. But, it’s doesn’t bother me. It’s more like white noise to me
AMENITIES: (new update 1÷26÷15)
— 2 pools; one hot tub; one of the pools is heated (yay)
— Gym: kind of sucks. No free weights. No squat bars. There are ellipticals and treadmills. Some weight machines. Since La Regencia is sister apartments with Costa Verde, you could pay a one time fee of $ 20 to get access to the gym at Costa Verde. Costa Verde’s gym is almost as nice as RIMAC. Almost.
CONS:
— ELECTRICITY AND WATER: So La Regencia is weird because you don’t get charged for the electricity you use, you get charged for the electricity the apartment building uses. Therefore, electricity is higher than other places. By a lot. My friends at another apartment pay $ 15 if they don’t use AC and we pay ~$ 100 (whole apartment).
— We got an ant problem on the upper floors but was fixed.
— PARKING: Most parking is front to back parking. Spaces are small and crowded. My apartment lucked out on side to side parking so OUR parking situation isnt that bad but I can see how for other people it would suck.
— Quiet hours start at 10:00 PM.

This review is about the manager. The people that work at the leading office are fine but their manager is Terrible when it comes to customer service. She has a Condescending attitude, with a fake sense of caring about u. It is a shame because everyone else that works at the office is genuine and nice.

I have had two different leases at La Regencia. These apartments are a great choice for anyone living in the UCSD area. From my experience of moving around the area for 4 years, these apartments are a great size for a reasonable price. The complex has a pool, which is also nice, and is conveniently very close to Vons. My first lease I did not interact much with the office or maintenance as my roommate handled all of that, but I know that we had no problems. The second lease I had some interactions with the leasing office, as well as with maintenance. The maintenance guys have always been great and helpful. I have also had no problems with the leasing office staff. There was one mix-​up with forms about a change of roommate on the new lease, which my roommate was handling. However, from what my roommate told me, it was fixed once it was brought to the manager’s attention. My roommate says that though at some moments communication could be difficult, the staff were all nice and really tired to help her. The latest interaction I had, I talked on the phone and emailed with Corina. My question was handled efficiently, and she has been great at communicating with me during the process.
TLDR: If you’re looking for a spacious apartment at a reasonable price in the UCSD area, I would recommend looking into La Regencia.

I posted this in the other La Regencia entry so to cover my bases I’m posting it here too.
Word of advice to anyone thinking about moving here: stay away. Seriously, do yourself a favor and go somewhere else. The apartments are mediocre, the appliances are very outdated and don’t work well and the leasing office is run by a group of idiots, who are not only incompetent but also don’t care about you. I lived here for 3 years and the first year it was great, but with the change of management this place is taken a turn for the worst. I regret renewing my lease and spending so much money here.
I recently moved out and lost most of the deposit because of false charges that they added. I paid a $ 1000 deposit and only got $ 300 back. I had a situation where my carpet was damaged due to some repairs the maintenance guys performed. They left obvious foot prints on my carpet with paint or bleach, I’m not sure. I called the maintenance department and the leasing office to report it, the leasing manager came to my apartment to see the damage and she assured me she made a note of the damage they made to my file so I would not be held responsible after I moved out. When I moved out they charged for me the damage because «they had no record of my claims». I followed up with their corporate office to dispute the charge and they won’t listen. They refuse to investigate further and act like they’re doing me a favor by prorating the cost of the carpet. I provided proof of the damage they made in the form of pictures and emails. They refuse to take responsibility. The leasing manager Carina was completely useless in this whole situation and washed her hands from it saying this damage happened before she was hired and did not really aid me in anyway. They also added a «deep cleaning» charge to my deposit which is completely unfair because I left the apartment better than I received it. I did most of the deep cleaning myself and hired a service to clean as well. Both charges ate up most of my deposit.
I also had a situation where my car was broken into inside of the parking garage and when I called the leasing office to report it and to ask what exactly the courtesy patrol does because I never see them around I was told «we can’t have someone in front of your car 24 hours a day» and the report was never made. I ended up making a report with the San Diego Police Department because the leasing office did nothing.
So my advice of you absolutely have to move here and can’t find another place is to keep a record of EVERYTHING. If you talk to the leasing office don’t let anything remain verbal, force them to email you with what they’re saying. Take and save pictures of EVERYTHING. When you fill out the move in inspection form write down EVERY SINGLE BAD DETAIL EVEN IF YOU THINK IT DOESNT MATTER. They WILL charge you for it when you leave and you’ll lose more of the deposit. Also don’t be afraid to nag them about anything that you’re not happy with. If you’re not on them they will never fix your problem. You’re paying a lot of money to live there. Make sure you’re getting your money’s worth. I would give them 0 stars if I could. I’m also thinking about taking them to small claims court for the unfair charges on the deposit.

Horrible

I currently live here now.
The good thing is, rent is cheap but because real estate prices are rising all over the San Diego area, rent here has also gone up.
We are currently going through our lease renewal.
AND JOANNA IS HORRIBLE. She’s the rudest person we have ever met. She has zero customer service. She takes out her stress or anger on residents. It’s not my fault that the maintenance did not follow up with the leasing office regarding the maintenance inspection that needed to be passed before renting renewal. She calls me and asks, «What are you going to do about your file?!». I told her that we got our place inspected and were waiting a call from you guys because the maintenance guy said he would be in touch. Then she unnecessarily said «You could wait a week and the maintenance guy won’t get back to you. You could wait a month and you will never know anything. You could wait forever and your file still wouldn’t change,» in the most sarcastic tone ever. Excuse me, I don’t need her attitude. We were fine with the leasing office process because Aileen was the one that helped us through it. She was super nice and I wish I talked to her about it that day. But either way, it is unnecessary to be rude to people who are going through a renting renewal process. I feel like it’s because the management does not respect students. There is ABSOLUTELY no reason to marginalize that we as students are irresponsible. We make rent every month and our apartment is in tip top shape. We do not deserve being treated as lesser individuals.
I am just biting the bullet because rent here is cheap, moving is a hassle, and it’s close to UCSD. You’ve been warned, stay clear of Joanna. She’s horrifying.

I have lived in San Diego for about 2 years. I moved between friends in different buildings in my first 6 months, so I was exposed to different management, problems, tenants, maintenance staff and leasing office staff; I know for sure what I am talking about here.
Although the building is quite old (Most of the buildings are old in La Jolla) the management are trying to renovate the interior design in their apartment. and they are doing nice job with the paintings and appliances.
The apartments & rooms are spacious for a very convenient price in that area. Washer and dryer inside your apt. Gym is a few steps away, and there is 2 swimming pools one of them have jacuzzi.
There is a UCSD shuttle nearby/​202 & 201 buses too. You have a nearby Von’s and different delicious restaurants.
Basically all what you need is to move in.
But what makes the place special is the leasing office & the maintenance staff. They are really helpful and always smiling. I felt like I am a guest at their home all 18 months. Whatever problem comes by, I just go there and start chatting about. Even when I was moving out to NY, I found help from one of the staff, he was knowledgable about the ways things are running in the real estate even in the east coast! Boss if you are reading this, thanks a million. Ms. Dawn, Joanna and Aileen, THANK you too for being so nice and welcoming every time I visit! Oh God I miss my apartment already.
Yeah one last thing, I have never seen a maintenance that is more efficient and fast. All were professional and they knew exactly what they were doing.
LOVE FOREVER La Regencia

Actually NO star! This place is ghetto to be in La Jolla. 1. Huge trash bin in front of our building that has been there for over a year. I complained to the manager about it several times… hey, its still here. Not only it’s untidy, it stinks and a safety concern! 2. Dawn the manager is aware of this but she said she can’t do anything about it but hey, she said though she doesn’t want it in front of her place either! 3. I parked one of my cars on the street because this place only has 5 guest parking space, my Mercedes got broken into and some important items got stolen. 4. The parking garage was leaking rust to our car. I had to call 2 times for it to get fixed. My car got rust stain which won’t come off! 5. Random cars and even maintenance trucks park our parking space at times! 6. Lots of students here drive so fast which is unsafe specially if you have kids. 7. Fire alarm goes off a lot! 8. No one answers the phone at the office. I literally had to go to the mgt office for complaints at times. One time I was calling and no one answered so I went to the office and dialed the number from their and there were 2 people in the office that were just letting the phone ring!

Aileen is the best customer service ever in La Regencia leasing office!
I’ve had bad customer service from them years ago, but they did improve and I am so glad that AILEEN helped us to pick the apartment.
If you ever need any help, go for Aileen!

If you love high priced, unsecured, loud and outdated places; then look no further!
The only plus about this place is the convenient location to the freeway, UTC mall, and other shopping and restaurants, but it ends there.
I’ve lived in other condos and apartment complexes before and all have some sort of security system in place and this place has absolutely nothing keeping anyone from getting into the building, the garage, and the common outdoor areas in the complex. There’s no gates, no garage doors, and no locks on any doors to access the buildings. On many occasions, there are people roaming the halls to fraudulently solicit for money for «charity» and other absurd items. They leave trash in the halls and do not respect the areas because they don’t live here. I’ve had random people drunk and sleeping in the hallways because there’s a lot of college kids and they could care less as well and let any of their friends into the building without requirement of a key or access card. My wife and I both have had our cars broken into on separate occasions and we aren’t the only ones. There is simply nothing stopping anyone from entering the garage as there is no gate, no doors, and no security. You might see the security car stop in and then just sit in his car and doesn’t actually patrol. This is one guy that is responsible for multiple properties on a given night. Like that’ll stop any criminal activity. There are many people using the pool areas and the gym that don’t live here because there’s nothing keeping them from entering the complex, it’s not gated. The access to the pool only requires you to reach over and let yourself in. If you like the movie Antz, then you’ll also love this place. Every spring and summer there’s a line of ants crawling the walls and countertops in our place and infesting our food items, etc. We have had mold growing in our A/​C area and even a plant started growing from it. There are many more issues with this place but I’m too tired to vent longer, and we only have 5 months left until we are out of here!
I will say the maintenance crew is fantastic and I hope they are all paid well as they are the positive light of this place.

The people in the office are actually very nice if you are a nice person, too! Try it even though u may hear from your friend that it is not a good apartment because u may find thing in La Regencia is much better.

This place is super sucks.
I’ve been move here for 3 months and our pipe leaking all the floor, we call the repair and the office. Officers told us we should call them earlier to reduce the damage. AND NEXT TIME， THEY WILL CHARGE US FOR CALLING LATE！ FUck you! Why the Fuck U charge us For Your Fault! They must have a serious BRAIN DAMAGE!

I just finished one year contract in La Regencia because I need to back to my country.
It’s a good place to live because the manager of leasing office did help me a lot.
As a international student, living in U.S. and finding a good apartment to stay is not that easy. I would say that the manager who has beautiful blond hair is the reason why I chose LA regencia because she has patient and is willing to help customer.
I know there are a lot of international students live around that area, so if you are looking for a place to live around UTC area. Trust me, she can help you.

I have been living here for 5 years and I have to say that I stayed living here so long because for UTC la Jolla, the price for square feet that you get is a great deal in la Jolla. And this facility is clean, my building is very quiet (I’m lucky), safe and there are lots of trees and flowers that are maintained very nice around the apartments.
There are two people who make this place memorable and that is Joanna in the leasing office, she is very nice and warm, and you can ask her any questions about leasing an apartment or to show you around the facility and she does her best to help you out.
Cesar the maintainance guy is very prompt, courteous and efficient in coming to repair whatever you need fix in your apartment.
I had an incident couple years ago at 11pm at night, the water in my shower fountain broke and water was gushing out onto the bathtub. I called maintenance and Cesar came right away in the middle of the night to fix it. He was fast efficient and the bath tub never broke again.
Everything he fixes gets fixed well and perfect! I am so glad La Regencia has him to fix our apartments.
Overall, I love living here and it’s because of the people who make my experience living here great!

I don’t know what it is with the bad reviews, but I can tell you that this place is awesome!
I lived in UTC area at other apartments, and this is by far the best. First, the apartment is huge, I think mine is more than 800 sq ft, because it has an additional space which is not included in all the apartments, but regardless of that it’s a big apartment compared to anything you can get for that price at UTC.
Second, the price. I am paying less than I used to pay at Regents La Jolla (even compared to 7 years ago that I lived in that place and now they prices are insane), and I am getting the quality of living better than the high end apartments of UTC. The reason I say that is because for less cost, I am getting a top floor, a big unit in great shape and a beautiful view.
Third, the location is perfect, almost a walking distance to the mall and wholefoods. For sure a walking distance to the Hyatt and the nice restaurants by it. And a beautiful location to take jog or take a walk.
Fourth, Although many students seem to be living here, I can tell they are very serious students and not so much the party type. I guess it’s expected, since UCSD attracts the best quality of students. So I never had to make any complaints about noise or improper behavior.
Fifth, the amenities are excellent, two beautiful pools, one of which is Olympic style for fitness (which I love using to exercise my cardio) and nice gym and racquetball.
Finally, what impressed me the most are the people that work at the Regency; they are all extremely and genuinely nice and helpful. I remember when Joanna helped me make a decision about what apartment to choose, and everything she said was right and I can’t thank her enough for that. The maintenance people are quick to come fix any issues or address any concerns. They are also very helpful.
I highly recommend this place, this is so far the best deal I got in UTC and I couldn’t find a better location, better size apartment, better community and amenities for this price.

Great size apatment in the UTC La Jolla area.