Kearny Mesa Toyota

BAIT & SWITCH!
FALSE ADVERTISING!
Dishonest, unscrupulous, and sleazy!
They refused to honor a price that was posted on their
ad, claiming it was a mistake. The problem is, for nearly 3 weeks after I brought the mistake to their attention, they knowingly kept the ad up at the price they refused to honor. The false advertising lures people in, and then when you inquire, they use your information to market to you. That’s a pretty deceitful way to pad your mailing list. Aside from that, their manner of addressing clients or potential clients is extremely unprofessional, and inappropriately informal.
Avoid this place like the plague!

Don’t come here! The person I worked with was AWFUL. Glad I didn’t buy my car from them.

Just got a swagger wagon! George G. was awesome! Super friendly guy and really helpful. Thanks George! We’ll be back!

Brought in my car for service because of a recall part on my 2003 Toyota Corolla. Dropped off my car at 9:45am and received a call at 11:15 am telling me that they are unable to service my car because they did not have the part. Paul Coreia my service advisor called me and said something along the lines of «So we don’t have the part to work on your car. We can order the part and it might come tomorrow. You can pick up your car.» No empathy, no options like let me call you tomorrow if the part comes in and you can drop off your car. Went through the paperwork steps like a robot and maybe made eye contact with me once.

I was shopping around for about a month and after visiting so many dealerships, I honestly have to say that I received the best service from KM Toyota.
I’m known to be very picky when it comes from the food I eat to the car I drive. Aamir was very helpful with finding me my perfect car. He went out of his way to get me what I wanted. He had to send someone to pick up my car from another Toyota dealership since the KM location didn’t have the one I wanted in stock. He even offered us food while we waited! This was my first time buying a brand new car, and Aamir made the process very easy and comfortable. He was honest and laid out all the details of the car and the finance process. He was straight-​forward and patient. I knew exactly what I was paying for and I had gotten a great APR for it.
I am very happy with my new little race car :) Thanks Aamir!

Absolutely incredible customer service. I can’t begin to express how our experience was. Not what I expected from a car dealer. Every single step and every single person we dealt with was professional, more importantly, personable, friendly, sincere, and out to ensure we had the best advice, service and left with the best car and deal possible for our needs and budget. Special shout out to the manager Mike, the finance guru Vanessa, and our salesperson Steve who was incredible. We feel like family. Thank you so much.

Such a great Dealership! They are not pushy, and don’t try and talk you in circles. We went here several times just to look at cars to figure out what we wanted once ready to buy, and every time we were treated so great!
When I was ready to purchase a car, James was our salesman. He was so awesome the entire way through!
I highly recommend this dealership, and will definitely be referring friends and family!

Stopped by Kearny Mesa Toyota to check in on a used car I saw online. Three hours later I was peeling out of Kearny Mesa Toyota’s used car lot in my new car! (Ok, so I didn’t peel out– I care too much about maintaining tread on my tires, but I did drive off really enthusiastically).
The staff was great! Bobby was the salesperson who helped me throughout the process and came along of the test drive. He was very personable and down-​to-​earth. It was refreshing to work with someone who was genuinely nice and concerned with getting me into the car I wanted at the price that I could afford. His manger, Greg, also made the buying process simple and haggle-​free. Greg met with us right away to negotiate the final price. There wasn’t the typical back and forth that you often experience at dealers. Ishmael did a great job making the paperwork side of the deal simple and kept us laughing while we went through all the forms, etc.
Overall, I had a great experience and would definitely buy here again!

Made an appointment yesterday 1÷5÷16 for my 15k inspection on my Car.
Came in today and was greeted immediately by Terrance. Super friendly and very professional.
Service was quick. in at 8:25am.out at 9:03am
Terrance looked for me in the lobby and gave me the update and walked me to the counter to be checked out.
Of my 3 visits to the service department. each has been easy peasy. The shuttle even takes you back to work. Drives you within a 25 mile radius.
Love this place. No BS and straight to the point business. and free coffee.
happy new year. Thanks!

This a review of my time buying my truck at Kearny Mesa Toyota. I had the pleasure of working with Aamir Naseer, who was both very straight forward and fought for me when it came time for negotiations. Originally, I offered to buy the 2016 Toyota Tacoma online with the internet sales group and was quickly rejected because they stated that the truck is too popular to come down on price (which is untrue).
After back and forth negotiations we came to meet halfway. Everything was straightforward and honest. Neither Aamir or the finance department did not try to sneak anything (even though I was a cash buyer).
I was not treated any different because I came in wearing gym clothes and that I am only 27 years old. I figure most salesman wouldn’t take me seriously but Aamir was persistent and did not care about any of that. He wanted to serve his customer and follow every lead regardless whether I was serious about buying today or not. He was very understanding of me and my situation because I came in on a holiday. I could not get a hold of my insurance or bank but they were still willing to work with me.
I can’t speak to the service crew here but once I take my truck in for its repair I can perhaps update this review to reflect that.

**Honest and Professional!** The entire staff here is great from the first interaction on the phone with Dawn, to closing the deal with the sales staff manager Bilal and ending in finance to close the deal. The true all star here is the salesman Ryan Oxborro. I read some reviews on here about him and this Toyota dealership and couldn’t believe that a sales team/​dealership had such great reviews. It is true, because they are honest and upfront and are willing to work with customers needs. At the end, I wanted to take the staff to dinner because I felt that they had my best interest at heart.
Working with Ryan or «Ox», they didn’t have exactly what I was looking for on the lot initially as I had a tall request on options, but Ryan let me know that it wouldn’t be a problem attaining it from another dealer (120 miles away). He didn’t try to talk me down or out of what I wanted and was probably the most HONEST salesmen I have ever dealt with hands down. After taking his time on a test drive showing me everything about the vehicle, I was impressed that he wasn’t rushing me at all even if I may have asked the same question twice, and he genuinely wanted to make sure I was happy with the vehicle before purchase. He didn’t cut any corners and was very truthful throughout our entire process. In the end I purchased a brand new Tacoma 2016 and even after the purchase was made, Ryan must have spent an hour with me showing me everything this new truck had in store. He even took a couple of pictures of me and my new truck and called on the phone afterwards to see how everything was going.
This sales staff (Ryan Oxborro and manager Bilal) went above and beyond my expectations and I would recommend this dealership to anyone looking for a new/​used vehicle. If anything, just give these guys a chance first before considering anyone else as I called a few dealerships before this and I didn’t get the same «vibe» with them. They have good reviews for a reason and deserve the highest accolades for being customer oriented as well as having the best interest in the customer. Again, I would highly recommend this to all my family and friends and Unilocalers to this dealership!

I had been bringing my car to the dealership for the 2 years of Toyota Care that came with the purchase. Once it expired I opted to take it to a local mechanic who provided excellent customer service and repairs. I was due for an oil change and KM Toyota is around the corner from where I knew I’d be running errands. I made an appointment 24 hours ahead of time for an oil change and tire rotation at 1:30pm. I pulled up the service entrance at 1:15pm with 3 cars in front of me. It took 15+ minutes to get those three cars processed. I explained to the greeter I had a 1:30pm appt, gave her my name, and she couldn’t find me on the list. I showed her my email confirmation (which stated «any advisor») and she explained that’s why I wasn’t on the list.
Next thing I know I’m in the advisor’s office going over the charges while they take my car away. He tells me it’s at least a 2 hour wait. I explained I had an appointment and it shouldn’t take 2 hours. He said they were busy and were stilling backed up from the morning and had other cars in front of me. I told him i didn’t have 2+ hours to wait, which is why I made an appt. He offered to reschedule my appointment but I questioned why would I reschedule if they don’t honor appointment times?!? Or I could *pay out of pocket* for a loaner car. WHAT??? No thanks. I had them return my car and I was out.
I get it. You’re busy. If I drove in off the street without an appt then I can understand a 2+ hour wait. But I made an appt because I didn’t have 2 hours to wait. My time is valuable, too and your disregard to scheduled appts is disrespectful to my time.

We came in for a brand new car today.
George, Gino, and Bilal were the best three men that helped me here today. Got Starbucks gift cards too for checking in. I will com back to purchase one soon! Thanks guys!

Got a recall notice in the mail to have (what they called) a minor piece replaced. Made an appointment, was told that it was going to take 1 hour max.
After 2 hours of waiting I was told they didn’t replace the recalled piece because they didn’t have it in stock.
Ummmmm… could you have possibly told me that BEFORE you made me wait 2 hours!!! You knew what piece I was coming in for when I made the appointment. Their response was, we’ll contact you and you can come back at your soonest convenience. Absolutely clueless. Nope. Not falling for that one. Don’t go to this place for Service.

I wanted to lease a car through the Über XLeasing program. When I went into the dealership everyone was very pleasant from the receptionist to the admin girl who I struck up a conversation with due to her cute outfit which lead to the discovery of a fashion boutique. Then I met Peter Lunsford who was very knowledgeable, quick to process documents and even kept in contact me via text when we weren’t in person! He is so friendly and personal able. I really loved my experience with Kearny Mesa Toyota honestly the best dealership I’ve ever dealt with. From start to finish.

Bill Bright has been excellent in helping me purchase the 2015 Prius c. Upfront and honest, he made the whole process very stress free and speedy. What should have taken about four days to complete the über xchange program took only two days because of him. I couldn’t be happier with the new car. Highly recommend going through him for your next Toyota purchase.

Just bought a brand new 2015 Prius two. Couldn’t be happier. From the moment we walked in until we were handed our keys, Aamir (our salesman) and Bilal (sales manager) were upfront, honest, and straightforward. They were extremely helpful and went out of their way to ensure that we had a wonderful experience. I really appreciate Aamir and Bilal’s knowledge about the Prius and their financing options.
If we could buy another car, it would be from this Toyota dealership. And honestly, I’ve been to many dealerships and there’s some shady people, but Bilal and Aamir would be the reason I would return.
Also, thank you to the financing manager Ismael for all his help. We also got a free $ 500 Amazon gift card to seal the deal! That was a unexpected!
Thanks guys!

If it comes to honesty; Toyota Kearny Mesa the most dishonest as it could get. I had a very common issue with my car, and went into the service department for an evaluation/​price estimate for my rear hatch handle. Suddenly they were able to order my parts, and give me an absurd quote. I went back home and did some research about this repair.
When I came in the next day prior to my appointment time with my personal gained information that my repair should be covered under the warrany, they treated me very differently. My scheduled appointment which was estimated to be done in less than 30min from arrival, became almost 4 hours (!). They just offer a one way shuttle in a limited area.
Even though I was not supposed to walk into the repair area, the Chinese guy was very rude by providing me information, or any time estimate when my car was going to be ready. My problem wasn’t solved after receiving my car. The rear moulding of my car was repaired but the opening remained so stiff (almost stuck) that the poorly designed body part could break in the next week. They just didn’t want to repair the shocks, which caused the main problem. It seems like they just do half the job to make you come back and pay them out of your pocket.
Very shameful as well, they promised to clean my car. However, my car was still filthy as it came out, and I notice a star in my windshield. Also, my breaklight is not coming on all the way. Finally, they made my exterior body look terrible (damaged). Instead of repairing, the chinese repair men actually messed up my car in a very unprofessional way.
0 stars for — – Honesty
0 stars for — — -Service
0 stars for — — The body of my purchased vehicle (POOR DESIGN)
Reliable cars? Maybe… But (body) parts, service, and honesty lacks big time at this Kearny Mesa dealership so bad that I would stay away, and spread the word around all social media possible.

My first appointment was with Bill Bright and he is the most pleasant, straight up salesman you ever want to deal with! There was zero pressure, he accommodated my every indecisive move over a two week period and he returned all my calls promptly. Everyone at Kearney Mesa Toyota was very very friendly from the customer service girls at the front desk to the other salesman. At no point did I feel like I was being swarmed by a hungry staff desperate to make a sale. Loved my experience and that’s why I took the time to write to review. I usually don’t. Bill Bright is now my adopted Uncle Bright.
Thanks again Uncle!

Review goes to the Service Department.
Bringing in for a potential warranty repair for my vehicle, I scheduled an appointment a few days prior. Upon arrival to their reception area, intake was smooth and paperwork filled out.
I didn’t use their shuttle service but was available for customers when needed. Their lounge area for folks who chose to wait was clean, spacious, and had a complimentary tea/​coffee area. Wi-​fi was free as well.
My service specialist gave me a phone call regarding my service request and confirmed that the suspected problem was not a problem. Rather, it was a matter of another extraneous event which led to the previous car symptoms. These symptoms were minute in nature and was a trait of normal car operation.
They did a complimentary car inspection which alerted me some issues that needs to be addressed in the future but not necessarily have to addressed urgently.
No charges were noted, and I was able to pick up my car accordingly without delay. Thank you for your service.