Kaiser Permanente San Diego Medical Center

My wife came in for surgery, the surgery came out well. The problem started when she was placed in a room to recover for a few days. We were placed a room to be monitored by the nurses. There’s 4 patients to a room so it’s pretty crowded to begin with. Everything went fine until a this patient was placed across the room from my wife. The patients sister was altering with the equipment, messing with the oxygen. Asking unlimited questions to the nurses on how to reset things. They were just asking nonsense thing to a point to where they had the nurses all to them selfs. The patient to the right of us were starting to complain, saying that their daughter is also in pain and also needs attention (which is true) and it’s not fair that no one is attending to us. My wife threw up, I had to attend to her because the patient across from us were complaining, Saying that they want organic food, talking all night. My wife def did not get any rest. They wanted her to stay an extra night. She couldn’t handle it, were better off going home to really rest. I feel the nurses were doing the best of there ability. They were being nice, it’s just that they weren’t being attentive, and with this lady asking a billion questions, that was not helping.

Great emergency service. I was in the emergency room on ¹²⁄₂₀ for banging up my left knee and being ill. The service was amazing, I was taken to x-​ray almost 3 minutes after walking in… I had a serious fall and had to have other x-​rays taken as well. Thanks to all of those team members that assisted me and I seriously hope that I don’t actually see you anytime soon (wink wink), take care.

Apart from the wait times. Ive always had a decent experience in the er here when ive had to go in.

Excelente personal muy amables y atentos. Desde que ingresas al hospital el personal siempre te esta preguntado si necesitas ayuda. Mi hijo ha estado aquí por 5 días muy bien atendido un cuarto grande y muy limpio para el solo cada menos de una hora lo han estado checando todos los días muy tranquilo el lugar estoy muy agradecida!!! Con este hospital kaiser. Que hicieron que mi hijo se recuperara pronto y muy feliz!!!

Lots of good things about Kaiser personnel. However, the process of getting to them is unethical. Your doctor gives you a summary that says, If you need to contact us, call xxx-​xxx-​xxxx. Sounds good. However, you dial the number it is an operator who is not allowed to connect you. You have to tell them what you want so they can email the office. WHAT? I have a right to privacy and to talk to someone in the doctor’s office. I recently went through the process and no one ever called back. Unethical and no Kaiser apology will change that. I am aware you can email, but that may take awhile also.
My other gripe is that it takes forever to get an appointment with anyone. If they are overloaded, hire more or take less patients. It burns me how much I pay each year and how hard it is to get care. Almost all of these reviews reflect that in someway.

My 91 year old Dad is unable to walk safely, his Kaiser primary care doctor recomended an electricwheelchair in November. It has taken Kaiser 3 months and 4 visits/​reviews with various doctors and money grubbing beaureaucrats before he has the possibility of getting one.
The Doctor approves, a physical medicine specialist visit is needed to agree with the prescribing doctor. Then a utilization management team has to decide if it is appropriate and necessary. Finally the old guy, 3 months later, if he survives may get to see and sit in a wheelchair. Every appointment has been spaced weeks apart, every delay possible built into the system. One appointment took a week of phone calls and a 30 minute wait followed by an appointment 4 weeks later only available Friday mornings, which had to be completed before, if they approve, he can schedule the actual wheelchair tryout.
Shameful busines, just shamefull treatment of my Dad.

My father was taken by ambulance from your Otay Mesa facility to the emergency room @Zion. I was extremely shocked and impressed by the attentive, pleasant, informative and great sense of humor of the RN’s assigned to him. We were kept updated while waiting for tests, test results and meeting with specialist. I don’t recall a more pleasant group of RN’s and Dr in any hospital setting. Thank you for the wonderful service.

Zero stars if i could. Came to the er at 10:40pm and still have not been seen (its 2:48am). After a couple hours i asked for an approximate wait time and they have been telling me theres so and so people ahead, but i have been counting and it always seem its more then said to be. I understand maybe a case might be more urgent BUT i overheard a patient explaining her symptoms and they were the same and when I FINALLYYYY got called they siked me and called her up??? BUT SHE CAME IN AFTER ME SO WHY DID THEY CALL HER BEFORE? i would be fine if they called patients soon after one anither but it seem it takes 1 hour plus. I would have rather waited for urgent care to be open in the morning and gone there instead.

We waited for about 3 ½ hours to even be seen. My friend 1 year old needed care. We were there for a little over 4 hours. Staff seemed nice, but it was frustrating to see people just standing around when there were so many people in the waiting room.

Overall experience: House of Horrors. Watch your elderly patients! They are not always able to ask for things themselves or press the call button when they need you. Make sure they get some nutrition they need when they are barely eating. Make sure they are drinking enough water. Make sure they get something for pain. Make sure your staff isn’t ignoring them. And by God, make sure the Emergency staff doesn’t send home critically ill patients!!!
My response to Kaiser’s comment: Too late. You guys failed on too many levels. Patient is dead.

Let me begin my commenting that I was traumatized by the experience I had. My 11 year old son broke his wrist/​arm during his football game. We’ve had Kaiser for 14 years now and I’ve been to the emergency room before with his brothers and didn’t quite experience what we did last night.
I was overwhelmed with the amount of people in the room. It was like a movie that you’ve watched with the uncaring staff and sick people all over the place. But this was real.
They marked his DOB wrong and never corrected until we checked out.
It’s downgraded so much that even reviewing this is too much. It’s gross in there. My son waited 5 hours turning pale and wincing in pain. We arrived at 2:50 (est) and exited at 8:20. It’s so unclean in there.
Kaiser, it’s very bad. You need to overhaul everything.

If you are sick or bleeding, you might want to think twice before coming to this location. Grossly understaffed/​4 hour+ waits. It’s disturbing to me this facility isn’t equipped to handle the amount of volume that is coming in and yet they are remodeling the place and a year ago they laid off many staff members. Shame on you Kaiser!

I understand the importance of classifying the more urgent patients. I also know there is a huge difference between being sick and just needing simple medical aid. What I don’t understand is how come they don’t classify the 2 separately. Why not have a regular first aid type clinic attached to the emergency room where patients who are just in need of a few stitches or first aid and get them on their way.
We waited for nearly 5 hours because my wife had the misfortune of getting bit by a Spider, her foot had swollen, turned dark red and was very painful. During normal operating hours we would have just went to urgent care at another facility and we might of had to wait for an hour. Instead we were forced to sit in a room full of people coughing continuously and then spitting their phlegm into a blue bag. There was a guy doing this and curled up in a blanket shivering while coughing and spitting his lungs out. For all we knew this dude had Tuberculosis from the way he was carrying on with cough attacks. There were already small children who were there that were sick and they let this guy sit there doing that for at least 4 hours while we were there. There was also a guy who had a badly cut finger who had waited there for 5 hours he says.
If every patient in that room was a member they should demand better service.

This review is for the labor and delivery and post-​partum departments. My wife delivered our first child at «Zion» over the weekend after a lengthy induction process. Bottom line, we could not be more pleased with the knowledge, care, thoroughness and attentiveness of the nursing staff and doctors. As it was our first child, we were «new» to the process which can obviously be a scary thing.
However, every little detail was taken care of and thought of by the team and I was most impressed by the breadth of talent throughout. We must have gone through at least 15 different nurses through the induction, delivery and recovery periods and all were incredibly professional. I have a newfound appreciation for nurses after this experience.
The only negative thing I could say is that the Internet wi-​fi connection is quite slow, which can be moderately frustrating when you spend 5 days away from home.
Overall just a fabulous experience and if we are so lucky to have another child, the decision on where to deliver will be an easy one.

I delivered my daughter by C section at this hospital. My husband and I are beyond happy on how the staff at this hospital treat it us. The surgery staff were so supportive with me during my surgery everyone make me feel at ease; and I even had a nurse talking on my ear while the anesthesiologist was putting me to sleep to make me feel comfortable. I was only numb from my waist down and I was able to see how the whole surgery team worked together to make sure both my daughter and I were save.
I stayed in the hospital for 3 days and the nurses and the labor and delivery were always very attentive, and they always made sure my husband and I were comfortable. However, I want to give a special credit to RN Tony who works the graveyard shift. Tony acted with action when my daughter suddenly turned purple and was choking. Tony immediately took my daughter and call all the doctors who were available, my husband was shaking and we almost thought we were going to loose our little one. However, because of Tony’s quick action our little one is okay.
The only thing I did’t like is that patients are not able to order food on the phone, other hospitals have a menu in your room and in this hospital someone will come to your room to ask what you want to eat, and I found that to be very uncomfortable. Maybe they should change this and have patients order their food on the phone. Overall this hospital was great and if I continue to have Kaiser in the future I will choose this hospital again.

The feeling of sadness & displeasure caused by the nonfulfillment of one’s hopes or expectations.
I have to come back and add to my review.

Once again… another grandiose experience with another lackluster Kaiser physician gives me another entertaining experience to write about… once again, validating the fact that Kaiser screams unprofessional from it’s Zion mountain tops… This time with unprofessional comments to a patient in the ER… about my friend being a «Meth User»…
On Sunday… my friend had a chuck of flesh bit out of his face… by a human being… clearly a psychiatric human being. by someone whom clearly forgot to take their Lithium… apparently restaurant safety is an issue as well these days… anyways… back the horrific Kaiser ER story…
First thing the ER Physician, Dr. Ryan (Ryan being his first name) says to my friend… in a matter of fact approach…“Aren’t you the meth user that comes in here a lot?” Dumbfounded… and shocked… we were stunned… Like what is this doctor talking about?
Wow… what a horrible thing to say about a stand up father and working class man, that just got viciously attacked by another human being.
Wow… just another representation to how UNPROFESSIONAL Kaiser still remains to be… after all these grand years…
My friend is a good father… and works for SDGE… does drug tests… etc… why the hell would this apparently «bottom of the barrel, lowest scoring in Med school doctor» make such rash judgments about my friend… Oh because this is the MOST PATHETIC excuse for healthcare that one could ever obtain…
ONCE AGAIN FOLKS… IT IS OPEN SEASON for insurance… and you better think twice… before joining this conglomerate of a pathetic excuse for healthcare… yeah sure … they stitched up my friend… they gave him antibiotics… took care of his face… but the low class, unprofessional accusations that my friend was a meth user goes right a long with saying Jesus is a Devil worshiper, or Buddha listens to Punk Rock music … This place is still gross… Like I always say, Kaiser may be easier on your wallet but you may just end up dead… or verbally abused in this case.

I’m not one to visit hospitals often but recently I had to come to the ER for an issues that came up suddenly. I know people most people are going to complain that these visits take too long but I understand that need to prioritize conditions and the like. Checking in, running tests, drawing blood and making a diagnosis among a room full of other sick people and its going to take a long time. 3 – 4 hours is pretty normal for something so buckle in and get ready for it.
What ultimately made the experience bearable (despite the obvious pain) were the people. Everyone I encountered was polite and friendly even when they were obviously rushed and short on resources. Not exactly a great way to spend a Saturday, but in the grand scheme of things, it wasn’t that bad.

The staff are all very friendly. There are volunteers that help you get around and find your location, which is nice, but they are extremely talkative and sometimes you just need to get in and get out.
The pharmacy is a bit chaotic. With nobody else waiting, it took 45 minutes to have a prescription filled (after being told it would take «just a few minutes.») I know people say that to appease their customers, but don’t lie to me. If it’s going to take 45 minutes, I want to know that right away.
I despise Kaiser as a company, but the trip was for my grandmother who is a fan of the practice. My experience on Tuesday was worth ³⁄₅ stars.

Too many members and not enough resources! Waited 5 hours in the ED and finally left AMA (an HMO has to love that!). Injury should have been able to managed at an our usual Urgent Care, but in the middle of enrolling all the members they can through The Affordable Care Act, Kaiser closed their largest, most central Urgent Care (Vandever) so that wasn’t an option. Of course there is an Urgent Care in Otay (it was on bypass because it had exceeded capacity) and another in San Marcos (it had no appointments available for two days and is an hour away from me). Maybe a routine appointment the next day with my child’s PCP? Nope. Next visits is three months out.
Kaiser your members have no access and are not thriving!

With a heavy but accepting heart I write this review. I’ve been here a few days now, my mother in law was only given a short time to live. And the nurses here have been real good to her & have made her stay & ours here comfortable & satisfying. There making her last days of her life easy & as comfortable as they can.
The first day we were told about the time she has left the family came big. Not exaggerating there was like 20 to 25 of us in & right out her room trying to pray & get some more time with her. Tho we surpass the capacity the nurse & a Dr. there were understanding & instead of sending us out they all brought us chairs to sit down right out her room & were very nice. And after that they let us rotate in 5’s which was nice of them cuz it should only be 3. Everytime I come the staff is friendly & welcoming. My mother in law is still hanging on & was given an option to go home but she refuse, she wants to stay here till her last days cuz she feels safe & comfortable here. That should go to show how good the staff has been to her.
Another big plus here is they got free Valet Parking till 4pm M-​F. And the guys there are very friendly as well. They got a good coffee cart in the front of the hospital. But if your hungry go eat somewhere else cuz there café ain’t that good or have many options, the staff is nice there as well but the options & food comes up a bit short. But you have a lot of options to choose from to eat around the hospital.
To the staff helping attending my mother in law thank you & may you all be bless & Good Vibes to you all!
Thank you Donna for responding. My Mother in law Juaquina is still hanging on, tho she might go soon I just like to say thank you again to you & your staff. They have been great to her & us. Thank you.