Jon’s Tailor

I wish there was a –1 star choice! I brought my pants in to get the zipper fixed. I picked them up on a Monday to wear on Tuesday. When I took them out of the bag, the zipper pull crumbled in my hands. I immediately took them back and showed the woman. She responded «you broke it so you have to pay for another». She said it twice! I could not believe the HORRIBLE management and HORRIBLE customer service. I will NEVER go there again and hope you don’t either. In a time when small businesses are struggling to keep their doors open, I can’t believe a business owner would treat their customers (their livelihood) so poorly. Makes me sad.

I use Jon’s Tailor quite a lot for all sorts of tailoring needs from button reinforcements to hems to re-​sizing blazers. They do a good job and almost always have my items finished for me before the due date for pickup. They also have very accessible hours. I would recommend Jon’s Tailor to family and friends.

Went here based on fellow elite’s review. Was not overly impressed but in the end they got the job done.
First off, they are strictly CASH only. I get that merchant fees are expensive but really?
Second when I went to pick up the very small job I had them do, they missed a good portion of the hem. When I questioned the girl at counter, she seemed defensive and told me it was the pocket causing the issue. I showed her the other side (done properly) and she decided I might be accurate. She asked me to have a seat and she’d have «her father» look at it. I then heard (from behind counter) the guy tell her, «I didn’t do it.» Quite frankly I don’t care who did what, I just want it done right.
They ended up fixing it and off I went. In the end my jacket was fixed, but it wasn’t the best experience.

Great experience at Jon’s Tailor. My shirts were missing some buttons and the tailor there did them the same day! Great experience at the cozy tailor in the Valley Center shopping center. Will use again.

Worst tailor I’ve ever been to. Worst customer service I’ve ever experienced. I asked for the inside of my Jean pants to be reinforced and patch a hole. I picked them up and asked if she could extend the stitching around the hole and add a little more on the other side so that it wouldn’t spread and another hole create. She refused to do it, I explained to her why I would like more stitching and she still refused to do it. She then said that there was already enough stitching and that it would be «fine»…I then added okay so if a hole creates I can bring them back and you will fix them since you are refusing to add more? She said no, there’s no guarantee. And then decided she would do it. Then she takes the jeans back… and tells me she won’t have them ready until the following Saturday which would be 10 days? It doesn’t take 10 days to add extra stitching. I’ve requested this at other tailors and they had no issues doing it and did it right then and it took less then 5 min. I told her forget it and to just give me the jeans back. She hesitated and acted like she wasn’t going to give then back so I had to literally reach across the counter and snatch them from her. I will never go here again.

I would suggest temporarily closing this business while away instead of entrusting it to family and a ‘substitute tailor’. The idea is to continue earning profit, not losing customers. I’m not picky– most of my clothes are hemmed with scissors, but when I want something done professionally– I take it to a professional. Just because you can sew, doesn’t make you a tailor– let’s use this as the moral to this lesson.
1. Left leg & right leg should be the same length.
2. Left leg & right leg should be 1“above the heel of your foot
3. Pants leg should be equal distance in circumference– all the way around.
4. Taking in a waist band requires equal stitching on both sides, not just one side
5. Yelling at the customer for your mistake– a big ‘no no’
6. Demanding payment for services not rendered– another big ‘no no’
And finally:
7. Running parents’ business into the ground while they are in mourning– probably not the best decision. Just sayin’…

I have been going to Jon’s Tailor since 1994. Nancy does a great job. I have usually dropped off something to be hemmed or stitched or a new zipper sewn in and have it back within the week. Ok by me to give her the time she needs. This store has been here in Carmel Valley since we have moved in and they do a very nice job.

I’m shocked by some of the reviews for this place. I’ve been using Jon’s for more than 10 years and have never had anything but great service. I’ve traveled all over the world and have had tailor made clothing from Hong Kong to Thailand and have been to some world renowned tailor’s (Sam’s Tailors in Hong Kong) and the service at Jon’s ranks right up there.
Funny how «Sue» mentioned they can’t do a simple hem job. When I’ve been there for a hem, they have done it for me at times while I waited. And the stitching… again, I’m not sure what they are talking about. I brought in a $ 150 pair of jeans and they matched the original stitching exactly.
And price… I’ve never found their pricing to be unreasonable for any service that I’ve gone to them for. Hemming, button replacement, zipper replacement, patching, etc… Their prices are extremely reasonable.
They are located in a small urban mall and what is very nice is right next door is a dry cleaners so you can drop off after getting your repairs done if need be. As I mentioned, sometimes they will do the work while you wait and there is much to do here while you wait; there is a Vons, nail salon, hardware store and several restaurants you could visit while waiting for them.
I have lived in San Diego for more than 20 years and have never been to another tailor. Great service and friendly people.

I have brought many, many items here and have had good service. Recently I went in to retrieve my sun-​dress that I needed shortening of the shoulder straps. I took it home and a few days later went to wear it and noticed that the work was not done. Funny thing is that a man was complaining about the same thing a week prior to when I was in. So I go back and talk to the lady owner and she tells me that of course she must have because that does not happen. So I pressed the issue since I have taken at least 60 items in there before so she went ahead and did the adjustment for me but when I go back to pick it up, she makes the comment of «oh that’s ok if you don’t want to pay, I can’t make you pay». The experience has completely turned me off to this place and their lack of professionalism. As if I need to cheat her out of $ 10, give me a break!

Don’t bother with this place unless you don’t ever plan to wear your clothes again… they cannot even do a simple hemming job on a dress. Ended up with uneven stitches at the hemline. Looks horrendous. I took the dress back to try to get them to fix it, they said they would have to charge me more… really? You don’t know how to sew and you’re going to charge me more? If I could give them negative stars, I would.

I always get my pants tailored here. I’ve never had a problem and everything always comes out perfect. I will continue coming here for all alterations!

Huh. So surprised by the poor reviews.
I’ve brought many many pieces here, and I’ve never been unhappy with anything. They’ve hemmed jackets, jeans, and tops for me and everything has been completed neatly and timely. Theyve even brought back to life to old pieces that I wore holes in to I loved them so much. Maybe my standards are low but I don’t think they are, and everything they’ve tailored for me I’ve loved! This is my go-​to tailor and even though I’m rarely in this city now, I still wait to come here to get my clothes tailored.

The only place I go to get my shirts tailored. I bring them a shirt to copy and they nail it every time. I have not tried too many tailors in San Diego but I have no reason to leave them.

Hemming two pairs of jeans and shortening the sleeves on two jackets cost $ 70 and they don’t accept charge cards or checks. I will never return.

STAY AWAY!!!
I took several pairs of pants to be hemmed. On one, the stitching came out after I wore them a couple of times. Due to their store hours and my schedule, it took me a couple of months to get them in to get fixed. THEY CHARGED ME $ 5 TO REPAIR THEIR SHODDY WORK! Obviously $ 5 isn’t much but the lady that works their had no interest in hearing that I’d only worn them twice. She heard «a couple of months ago» and refused to listen to another word I had to say.
The WORST customer service; don’t stand behind their work; never again.

Go somewhere else. They said they’d alter some pants at a given price and we were clear that it included both the waist and inseam. I checked three times with them about this. When I picked the pants up, only the waist had been done and they said if I wanted the inseam it was going to cost me more. Should have walked out and given up the pants but like a fool I persisted. They knocked a very small sum off the additional amount to do the inseams. When I picked them up the second time, they were better than before but still not the way I’d asked for them. For what they charged, I could have bought new pants that fit well. Worst was their dishonesty. I won’t be returning and suggest that you don’t either.

On a pair of new cotton ballet shoes it ran, for 4 stitches, $ 10. The stitching was not even on both sides and was different on both shoes. I would go elsewhere, it was disappointing!
And it’s cash only.

When seeking a tailor you look for precise measurement, attention to detail and fast service. Jon’s Tailor gets two out of three (slower than most). It would have been nice if the shop was in prime shape, the lady at the front was friendly and that they were not cash-​only but hey — that’s not essential (just convenient).
This establishment is just ³⁄₅ stars due to offering the bare essentials for market pricing. With all of the competition out there, it’s time to catch-​up with the industry standard of not just providing quality service, but convenience and fast turnaround.
My wife brought in three brand new suits to be tailored, walked in and received the «What do you want?» stare, although actually speaking words would have been helpful. After explaining she was there to pay her money, you know, to be a tailor, you know, like the sign said — everything went well. It was about a week turnaround and my wife left.
Good thing I looked on Unilocal before she picked up the suits because the lady never mentioned it was money laundered cash-​only. In the world of plastic, this is a bust for me. Show over. Having my wife stop by the bank to pull out $ 110 because you want to avoid a 3% service charge is bull. Charge me the fee and save my gas to the bank.
All-​in-​all the suites fit well after the deed was done but We’ll be looking for someone with all of the stops that can produce the same quality of work. Tailors may be a dying breed but that’s just because they get a poor rap from first-​timers that visit places that don’t impress.

Awe — I didn’t think they’d get such a bum rap on Unilocal!I’m here to save you, Jon’s Tailor! :)
I’ve been taking my clothes here for alterations for a few years now. The prices have always been fair, and the only times I’ve had to pay a little extra is when I’ve asked for same-​day rush jobs.
It’s a tiny, little mom & pop shop ~ and they are always busy when I head out there to drop off a few items during my lunch break ~ so they can’t be as bad as the other reviews (unfortunately) experienced.
Dear Jon’s Tailor, you make the life of a vertically challenged girl easy as pie :-)

Wow. I wish I’d read the other David’s review before going here. Not only did they completely ruin two brand-​new men’s suits by hacking them up so badly they were unwearable, they then tried to blame me, saying I had picked the wrong suit size. Unreal.
The lapels on both suits bowed out comically and they insisted that is how it should fit. So then they told me it’s doing that because it needs to be pressed. for the $ 65 per suit I paid for alterations, I expect it to come back pressed, but they don’t even have a mangle at this place. So I take it to Beasley’s next door, bring it back the next day and lo and behold, it looks the same. Yet, they continue to tell me it looks good, it looks «normal, how it should.» You can’t argue with crazy.
On top of all of this, they take cash only — that’s right, NO credit cards, debit cards or checks, just greenbacks. They seem to do a brisk cash-​only business from the minions of SUV-​peddling CV twits who frequent this shopping center so perhaps one of our local tax authorities should pay them a visit. Go anywhere else than Jon’s, they’re the worst «tailors» I’ve ever used and rude to boot.