John Hancock Financial

Worst customer support (especially for financial & wealth management) in the industry. I have used Schwab, Fidelity, Prudential, eTrade, and Chase in the past and used them as comparison. At John Hancock their call center is 100% based in Philippines at all hours of the day & night. The call reps don’t get measured on answering questions accurately, or providing any amount of customer service, rather only on speed of answer. THAT’S IT! They were of no help at all. The website indicated to call their 800 number for information on 401k questions, yet the the call rep constantly referred me back to the website for information (that wasn’t present). The call felt like a ‘who’s on first?’ episode. Even at the end of the call when they asked had they answered all my questions, and I indicated they did NOT help with my concerns… the response said it all… ‘excellent, have a nice day’, and they hung up! This is the fourth call I’ve had with them, and I can’t wait to move my money OUT of that place. Stay away from this firm. Whatever promises are being made in local offices, or by brokerage firms trying to sign you or your company up… I PROMISE you will be sorry later.

I’ve been investing with the company for almost 3 years. Put some of my savings in stock and 401k accounts. I had a good advisor there for awhile but then he quit and since then it has been hard to get a hold of anybody to do any kind of transaction. I have around 100k invested with these guys and guess that is not enough to be made any kind of priority for call backs and such. I’m a young entrepreneur who uses several brokers and am glad I did not invest more money with this company as it has proved to be both expensive and a hassle at the same time.