JC’s Housecleaning

I give them 0 stars because these people are not only bad at what they do, but they are also really bad in customer service.
To begging with, the 2 ladies arrived at 2pm when I had set up the appointment for 2:30. My fiancé and I spent an hour picking up everything to allow them to be as sufficient as possible. We maintain our home weekly, and I let the owner know that we needed someone to basically focus on the deep cleaning (vacuum well the edges and corners, title floor needed to be washed, and other small details such us no dust shouldn’t be found).I told them it takes me less than two hours for me, by myself, to clean my house properly. They said «yeah that’s not a problem, we have excellent cleaning specialist who know their job, which is why we don’t do a first visit to run an estimate because regardless of what needed to be done, their crew knew how to clean»
Okay, I said, I’m going to trust you! The ladies showed up early. Okay, I let it go. They asked me where I wanted them to start. And I said that I didn’t care, I just want my house clean as however you guys can make it happen. I spent 12 minutes walking them around my house to show them the details I’m expecting them to work on. They said: no problem.
Okay, I said. I went to work on the garage. After an hour, I went inside to check up on them. They both were still upstairs. One lady working on my master bathroom still. My master bedroom didn’t need or require that long of a time. The other bedroom doesn’t have any furniture so that second bedroom only needed vacuum. My master bedroom needed vacuum only and then the bathroom to be clean. Now with two ladies, upstairs, spending 1 hour and 10 minutes upstairs? That is just ridiculous. As I was talking to the lady who was working in my bathroom, I was pointing put to her that the shower Windows didn’t seem clean. I even said to her at the very beginning that using baked soda, everything gets cleaned and shiny. The other lady, left the area and went downstairs to start cleaning. I left them alone and I went back into my garage. Then I remember, wait, I have cameras, I’m gonna check up on them to see how efficient are they with time. Effectively, I was right. I noticed the girl downstairs was working on undusting my kids kitchen furniture and she was there for a very very long time of about 8 minutes. I waited and waited and I’m saying to myself: why is she still cleaning that kitchen kid furniture? (All she needed to do there is pass a towel to clean it and already done. Not reason to spend 8 minutes. I also noticed she was working at a very snail pace like if she is trying to take her sweet time and not care for her duty.
I went inside and told her, you know what, I have cameras all over my house and I’ve been watching you, you are working very slow, no need to spend so much time cleaning the dust of this little kitchen. Then she got up and started vacuum. Again, I went to my garage, I couldn’t even focus on trying to place my new blade to my bandsaw because I was watching her. She was vacuum over and over my small tiny living room. Where the carpet is pretty much new, no Stains none of that. I couldn’t take it, so I went inside and I told her: this carpet, as you can see, doesn’t need to be vacuum excessively. It is a new carpet. Why are you working so slow? I think the lady from downstairs probably heard me and she finally came down. It’d already been 1 hour and 25 minutes since they started working, plus 12 more minutes of the time I spent walking them through.
I was watching the second lady who used a very poor old mop to clean my floor. Not sure what solution she used but she was mopping, followed by sweeping after mopping. Are you serious? Who does that? I was just watching to give them the benefit of the doubt, I’m like just trying to get over but at the same time upset. On top of that, oh this is a good one! They were talking bad about me in Spanish! My fiancé came back from the bank, and I asked her to please check upstairs for me, I just wanted to know if they are fully done upstairs. And just like I thought, not a god job at all. I went upstairs instead to check it myself. I checked the floor first thing, there was a small size of dry Hannah my fiancé uses to dye her hair. (About the dice of a dime coin). There was a string behind this container, there was on the edges and a clip on a corner. On top of that, there was baked soda on the grout and tile floors! Oh no, I got so upset about that. So I called the lady who was working in my bathroom for 1 hour and 10 minutes and I said in Spanish: lady, I’m sorry but I have found some stuff here take a look please. And I pointed out the spots. And I’m like: did you actually wash the floor? If so, why is this Hanna there, look? This comes off with my nail easily. What about the baked soda dried on the grout? And those hairs? She apologized and she tried to fix it. I got fed up, and I asked them to leave and didn’t pay them. Bad company!

They do a really great job!

We scheduled with them for a four-​hour cleaning with two people. On the day scheduled, they called to let us know they were running a bit late — three hours. Then, four hours later they called to say they wouldn’t be able to make it, and we’d have to reschedule. We did so, and they were scheduled for another day at 2:00. They showed up at 3:00. (With other reviews, I’m sensing a pattern here…)
They only worked for 2 hours, leaving half of the necessary work undone. Worse, the work they did was rather «spotty» — they only did a full job when directly watched. And since they left, we’ve found more areas they didn’t do, or did poorly.
My wife’s sister has had similar experiences with them.
My wife called to complain, left a message. Two days later, another message. We have yet to hear back from them.
We will not be using this service again.
We will not be recommending them to anyone.

Overall, I was pleased with the service.
Scheduling turned out to be the most challenging facet of this experience however. I wanted house cleaning before a party I was having since I knew I would be pressed for time with work deadlines and such. The only day they had available happened to fall on the day of my party at 3 pm in the afternoon. This made me feel uneasy but they assured me it was no problem.
The day of the appointment (and party) at about 3:30 pm, I received a call that the girls were running late and I said that was fine and then it turned into they would not be able to keep the appointment at all, something about traffic, she didn’t know what was going on with the girls and I would need to reschedule. Major downer.
I sucked it up and did an excellent job of cleaning my place myself in the short hours I had left before guests were to arrive.
When it came to rescheduling, the only appointment they could do was for the following Friday and nothing farther out… another disappointment considering I had done most of the work already and my place would remain fairly clean.
On the day of the rescheduled appointment, I received a telephone call to inform me the girls would 1 hour late so 2 pm instead of 1 pm but the girls showed up at 1 pm???
They ended up coming back at 2 pm and 1 of the girls was pregnant. I realize that even pregnant women need work but it felt weird to pay a pregnant woman to clean my kitchen.
The second gal cleaned my bathroom and used some really strong chemicals, she was coughing from the smell so I opened the bathroom window for her and gave her a surgical mask.
I requested just the kitchen, bathroom and baseboards since everything else was already clean. They cleaned the mud room and vacuumed the living room anyway but neglected the baseboards
There wasn’t much to clean, but the maintenance cleaning was appreciated. I would give more stars if the communication between scheduler/​owner and employees was handled more efficiently.

They are good (but the other company I had did better, hence only the 4 stars). They were 2 people — they missed a few small spots in the kitchen (nothing major) and didn’t vacuum under the sofa. Otherwise I was pretty content. It is not worth the 129 they quote for 1 ½ hours but if you buy a deal at around 60, it is…

They first came into my door via a «halfpricesandiego groupon-​like» deal. $ 59 for 3 hours of house cleaning. I was instantly hooked, they clean like maniacs. They work fast and do not miss a spot. Baseboards, window sills, every crevice was sparkling! Oh and for bathrooms… OMG amazing. Once you’ve had their service they call and email you the $ 59 deal again and again, so you never pay full price. Don’t let the San Ysidro address fool you, they came to PB. I am definitley a monthly customer for life, they are the best at what they do!

So I have been using this cleaning company for probably over a year now, and realize they need some representation on Unilocal!Originally had a reader city deal with them before they became readercity. I called got an answering machine, little later same thing. I felt a bit frustrated but then got a call back and they apologized and set me up right away, I had them come I believe a day or two later. I asked for an 8am appointment and the woman on the phone said sure.
The day of my first cleaning 8am came and went. In frustration I called and vented to the woman who had booked them she apologized and said they got last as they came from TJ and I live in Downtown San Diego. Pissed off and thankful I got this service on a deal I left my house and got a call later that they were in my lobby. I let in JC and Anna in and they immediately went to work, gave them my printed deal and left. (I work seriously across the street from my place.) I got another phone call about an two hours later saying they were done (the service was only to be an hour and a half.) I cam e back to lock up my house and was amazingly pleased with how wonderful my house looked!!!
I have cheated on this company once with another company some eco friendly one and it was a terrible experience.
While the first visit started out rocky every time since has been amazing. They always do their best to accommodate me and the woman who answers the phone, i am so embarrassed I don’t remember her name, always remembers who I am and what service I usually get. I have had days were i call at 3pm or so for an 830am cleaning the next day6 adn they have accommodated me. I truly love how wonderful they make my house and that they work quickly and aren’t crazy sticklers on how long they are there.