Janie & Jack

The worst customer service experience. I am shocked this store, as cute as the clothes are, is not losing TONS of business by the way they treat their customers. I have 3 kids and have shopped here for almost a decade, never again! Their storefront, only one in San Diego, was closed for remodeling. Sign in front said will open in March. Came by 2x in March to make a return, still closed. Finally it was open today and tried to make my return. They said only store credit for the price of the item now since it is over 60 days. (Which I understand under normal circumstances). It is 7 days past that due date, I came by 2x to return it and their store didn’t open on time. Spoke to the manager and she said I should have gone to another store front or pay for online shopping return. The closest store is in Mission Viejo! I would have paid more in gas. Someone had the same issue less than an hour earlier and they were denied. How many people are going to complain before they do anything? I find it really hard to believe the manager could not override the system or least make a call to her superior. This business will never survive in our customer centric world today. SUCH a disappoint in the store and the manager running it

Beautiful clothes. I love it very much but doesn’t like to go to this location. There one employee who I always see there is NOT friendly and helpful at all. Sad the company can’t check on there employee.

I want a baby asap just to shop here! super cute clothes for babies and toddlers. I wish they had them in my size to be matchy patchy with my little one, one day ha! The outfits are great quality — you can make your kids IG models lol.
anyways the associate was super friendly and patient. She took her precious time to wrap the gifts i bought for my nephew. The store is very neat, clean and organized.

Came in to get a gift for my toddler niece. I have no children of my own and hardly any fashion sense. The workers helped me through what they had and were helpful for someone not used to shopping for a small girl. The place does seem very boutique-​y and high end that perhaps overcharges a bit for that feeling. Still, in the end, the gift was appreciated so one can’t argue with results too much.

Wow. I specifically logged in to write a review about Stephanie and see another poor review about her service too!!! She’s the reason why I haven’t been back to that store in months. Really cold and disdainful. I asked her about a certain size and she sighed and said «I don’t know!» In a very mean tone. :(the rest of the workers are nice. But it is bad when one worker ruins the entire store!

Super cute selection of holiday clothing for little girls. It’s a week before Christmas and I was able to find my daughter 2 outfits off the 60% sale rack and some tights to complete the look. I thought I grabbed tights for 6 – 9 months but they were 6 – 9 YEAR OLD. I’m glad that the cashier caught that because I would’ve been bummed if my daughter couldn’t wear her tights with her cute little Christmas dress. Everything here is super cute but I can’t see myself spending $ 50 – 60 on a infant dress since they grow so fast. That said, I’m all about the sale rack!

I am writing this review only about the customer service at this store. Specifically about the sales associate ‘Stephanie’. She’s rude and unwelcoming. She made me feel like Julia Roberts in the scene in ‘Pretty woman’ when she entered a store and the associate were like ‘you don’t look like you can afford us’.
BTW: I bought 2 items for over $ 150 on that day, but will not go to this specific location again because of her.

Great deals for the little ones and gift wrapping is included! Makes life easier… Their staff usually consists on two or three women who are helpful. Today though, they were not able to provide me with a receipt for my records and a gift receipt for my friends. I’d be back though as my wife’s friends are all expecting! Smh

Quality clothing for kids that we typically buy for holidays or family pictures, but wait for the sales. Have had numerous bad experiences with in-​store customer service — very rude, short-​tempered and no patience with children. Can’t believe they stayed employed. Very surprising considering it is a children’s clothing store. Would recommend Peek or Hanna Andersson (right around the corner) instead! Have resorted to only shopping online.

I love JJ! This store is amazing, customer service is what makes it amazing. I have been a loyal customer for 3 years and will continue. Yes, it is a bit pricy but quality is a bit better than other stores and the classic look is priceless.

Nice clothes but horrendous customer services. They have hired these ladies who think they r the best think in the world. So rude with non-​white customers. I love their clothes but wouldn’t enter the store ever again because of those sales associates crappy attitude. Such a turn off.

I was on the market for a newsboy cap for my son. Someone recommended that I check Janie & Jack’s. Not only did they have newsboy caps, but they happened to have them in all different colors and patterns! I got it on sale for around $ 12. The prices are a little steep for baby clothes but the sales are great. If you go when they are bringing in the next season’s clothes, you can get good deals on really cute clothes.

Even before I had my own baby, I visited Janie and Jack often because it has been my first choice for baby shower gifts for quite a while now. Now that I have my own daughter, I frequent the store often for classic ‘40s and 50’s inspired baby clothes and accessories. The prices are higher than the average store, but the quality of the clothes explains the price. All dresses are lined, there’s all sorts of details, and it’s all clothes that lasts through countless washings. Plus, they also have frequent sales and send coupons online and through the mail. It is a small store though, so it’s difficult getting around the fixtures with a stroller.

Love the clothes and have bought several (20+) outfits over the years both in the store and online. I continue to be disappointed in the service in-​store, so will only shop online.

I think a lot of the pieces are great when styled with other items but my reason for the low rating and the reason I will NEVER shop there again is the return policy. I recieved about 20 pieces as a gift. I went to return 3 for store credit and the woman at the counter would not do the exchange because I did not have my CA driver’s license (lost it yesterday). I did have a full wallet of other ID’s and credit cards with my name and picture. I’m a mom of a 5 month old and shopping in La Jolla, when I live in Encinitas, is a rare occasion. I will be donating the unworn items (tags still on)! I think their customer service sucks so much I wouldn’t want to burden anyone else with this brand. For the price, Sweet Pea, in Del Mar, has way better items as does Nordstrom. Plus better service and amazing return policies.

My favorite place to buy kids clothes! This is my go-​to store when I need to buy a gift for a baby shower or kid’s birthday. They have the cutest clothes. The prices are a bit steep so hit the sales racks.

For those of us who don’t mind spending money on our little ones, this place is great. High quality cloth is used here. Though I will agree, some of their stuff is a bit too preppy, but if you have style you can make it look great.

Very cute and stylish baby clothes. Its my favorite baby clothing store but its pricey so I like to buy the stuff on sale. Quality, style and service are all really good.

Who buys $ 29 t-​shirts for their toddler? Well, I guess if you are rolling in dough… All of the clothes are uptight, preppy and EXPENSIVE! The mini penny loafers are $ 34! YIKES!!!