iTAN Sun Spray Spa – UTC

I used to be a HUGE FAN of this location but they started changing employees which have NO idea what their doing. I have been a client for about 7 years now and they dont give you ANY special treatment for being a loyal customer.

As a spray tan virgin I was hesitant to get one, as I have seen way too many cases of bad spray tans. But as my summer tan was fading, I decided to give iTan UTC a try. I came in on a Saturday morning and was greeted by a very nice and helpful girl. She told me everything I needed to know for a good result, and also helped me pick out the color. I chose to go with «light» as this felt like a safe bet for a first-​timer, I also bought the bronzer for immediate tan and the accelerator so that I could shower after 4 hours. The color came out beautiful, both right away and after the first shower! I am so pleased with my experience here, will definitely come back to buy the unlimited spray tan membership. Thanks for the great experience!

Had my first experience at this location the other day and was very impressed. I go to different locations and per usual this one did not disappoint. Spotless salon, friendly staff. Matt was so polite and made me feel like my home salon does. Thanks iTan!

I won’t tan anywhere but iTan and this location is one of my favorites. They have a good variety of the spa services and I love the KBL tanning bed. Angel in particular has great customer service and is always super friendly and I know I can trust her product recommendations, she knows her stuff!

I had left a black journal in the mystic tan room and shortly after received a voicemail from the manager Kathleen that sounded something like this: «Hi Marissa, I was just cleaning the mystic room and I think I might have found a black book of yours, I do not know if it yours but you were one of the last customers to use the room. I have it here behind the front desk with your name on it for you. If it is yours or not yours, if you could just give me a call back here to let me know so I can contact a few other customers to see if it is theirs that would be great. I hope you have a great day.» #thankyou #blessed

The girls are very helpful here. They always answer all of my questions and always have a smile. The rooms are very spacious to change in and very clean! The booths are amazing here, so many options. I have yet to try the spa services but I am definetly excited to try them!

It was my first time doing spray tan.
The girl on the reception was helpful but she didn’t explain me thoroughly the procedure of the spray tanning. And I got very confused with the instructions of the tanning machine.
This is the only complaint. Besides that the place look clean and organized. But I don’t think I will come back again, not satisfied with the customer service.

Horrible! I have been coming here for years and after my experimecd tonight I will never come back. The girl was so rude wouldn’t even look up from the computer. Feel like she charged me more than I have ever paid for before. I asked for a receipt and she said sorry I’m really out of it I don’t know how to do that. So shady. There were no towels in the room either. Worst service and experience ever. Stay away!

Super helpful staff, always willing to answer questions about anything you may want to know. Overall great customer service, great products, and great tanning services! I had never had a spray tan before and I was fairly quick to buy the unlimited package after trying it. I’m definitely proud of my purchase and I’ve gradually worked up from light to dark while having the unlimited. I’m probably going to be a member for a long time!

I have been going to iTAN, specifically this location, for over two years now. This is a smaller location, but they have all of the essentials, including a new KBL custom tanning bed (which is only ten minutes, compared to the sun angel, which takes twenty).
The staff here is friendly and helpful and they always answer my questions. The mystic tan here works well– the machines are well maintained and cleaned.
They also have a fit wrap. I honestly don’t like the fit wrap– I feel like it doesn’t work and it’s over an hour of torture– but the girls here are helpful and willing to get your arms strapped in or bring you water during your fitwrap session and even help if the TV in the room is acting weird.
Overall, great customer service, it’s not terribly busy all of the time and they have a custom tanning bed.

Love iTan UTC! I go at least twice a week and have only had a ten minute wait maybe twice or three times in the last 8 months! The specials are great when they have them, the girls are really sweet, and the beds are always kept to standard! The music and sound systems could definitely use an upgrade though!

Came in on my lunch was greeted by very friendly staff. I was helped immediately. I was even introduced to services I wasn’t even aware of for spray tans considering I just started spray tanning last month. Was not pressured at all in purchasing any. In and out happy. Very helpful! Only downside was parking.

Customer appreciation weekend only comes once a year and that’s when I stock up on all my tanning needs! All tans and spa services are only $ 1 each! Yes, you’ve heard it right. It’s like 99% off! The girls at this location are extremely nice! I came in 10 mins before they closed (whoops sorry… thought they closed at 9) but the girl (Franny) that helped me was extremely friendly and professional! I haven’t been tanning since 2011 so I had 2 accounts (one under my maiden name with a few tans and then under my married name with 11 tans). Franny didn’t show that she was annoyed when I asked her to merge my two accounts into one! She wasn’t pushy in trying to get me to buy products… She showed amazing customer service and smiled and answers all my questions! Everyone should come in and tan at this location and definitely take advantage of customer appreciation week– it only comes once a year!

Great service!

So I have decided to update my initial review. I will still keep the original one up as I think that it’s very important for people to see, but I do want to change my rating as well as give some raves to the place now.
I received a phone call from Ashley, the area manager, almost instantly after my review asking me to please call her back as they take everything very seriously there especially when it comes to unsatisfied customers. Due to a hectic schedule I literally just forgot to call her back. Well, during that time until now I have seen a HUGE change in the customer service (as well as the the one girl who I initially has an issue with). I will just state I came in one night last week and it was crazy busy in there. There was one girl in the front and then another girl who I assume was about to be off of work as she had all of her things in her hand and it was closer to the end of the night (also the same girl I had issues with) step in before leaving to get people checked in. HUGE IMPROVEMENT in my eyes. That’s good customer service right there. I mean, I understand the whole not working when you are off the clock thing due to laws that are in place, etc but if there’s a big ol line and all you have to do is check somebody in, don’t just leave your coworker high and dry and walk passed everyone. Just looks bad to me.
ANYWAY — needless to say the customer service is now crazy good. No more people just hanging around the front who aren’t actually working while there are people waiting, no attitude from anyone (which usually wasn’t an issue). I also received a follow up call from Ashley again who advised that there were new policies implemented and that it was brought up to everyone which has definitely been noticable and she apologized whole-​heartedly. I now give major props for that because it’s one thing to see a complaint and «say» you’re going to do something about it, but it’s a completely different thing when someone actually does something and then continues to follow up with you in regards to it. I gotta say, that’s the kinda manager every single place of employment needs to have. Kudos to Ashley for sure :)
FYI Ashley — I will call you back when I am off of work today ;)

I am not a fan of indoor tanning, but I had an emergency situation and had to fix my tan. Girls at iTan were very helpful and they gave me several good advices. I recommend this place to everyone!

I’ve been coming here for nearly 2 years strictly for Mystic tanning. They have 2 spray tan rooms and I’ve never had to wait very long to go back. It’s clean, workers are friendly, and they never try to sell me anything more than whatever promotional package they have going on. Two bonuses:
1. On Mondays, spray tans are $ 10.
2. There’s a Los Primos taco shop next door.

Checked out iTAN for the 1^st time after getting my nails done next door at Nails 2000+ and I had such a good 1^st impression!
I’ve wanted to try spray tanning for quite some time, but never made the time to check it out until now.
Kathleen was at the front desk and she was really patient and helpful. She walked me thru the salon and discussed all the available options. Kathleen even went into the booth to demonstrate which positions work best to get the best results.
Plus, I like the fact that the Mystic tanning booth is High Def (airbrush quality) and it’s super clean and well-​maintained.
It didn’t take much time for me to decide to sign up for the «Unlimited» Spray package for $ 59.99/mo and get my 1^st Mystic tan experience!
Luckily all went well for my 1^st attempt and I’m excited to see how golden this girl can get! =)

Nothing but awesomeness at iTan. I used to be a Hollywood member & I can only say it’s too bad I didn’t join iTan sooner. Their beds are awesome, the mystic sprays have given me better results than custom sprays & the staff are super informative, friendly and helpful. I love that I can do a bed, a spray OR a wrap. Best tanning experience next to the beaches in Rio! =)

What is it with this strip mall? Every single place here sucks (except the UPS store). I guess I needed to complete the entire experience that is this strip mall, so last month I came to iTan to get some color about a week before heading to a boys’ weekend in Las Vegas.
What a friggin’ mistake.
The girls that work here are incompetent. Blonde incompetent.
Do not ask any of the girls working here anything. They were hired for their looks (or for skills completely unrelated to the job requirements), they will not understand your question and they will give you completely wrong information.
I explained to Ashley or Courtney or Mercedes or whatever the hell her name was that I had never been to a tanning salon, that I was as white as Casper and that I burn easily. Nevertheless, I can tan. What does the bubblehead recommend since she works here, and presumably has some level of training that involved something other than chewing bubble gum? Apparently it is company policy to burn (literally) the customers on their very first visit.
Bubblehead stuck me in a Level-​3 bed for 8 minutes and I looked like a damn boiled lobster all that week and all through my Vegas trip. It was a friggin’ disaster. I must have asked the ditz half a dozen times if perhaps a «Level-​1» would be more appropriate. Nope, she assured me. «Level-​3 for 8 minutes, and then you can come back another couple times this week and do Level-​3 for 12 minutes.» She would have killed me. It is a friggin’ death trap.
Pretend that you are a 10-​year old boy and this place is Jerry Sandusky. Avoid it at all costs.