Inakaya Inn

DO NOT STAY HERE!!! THIS PLACE IS SO HARD UP FOR BUSINESS, IT’S SAD! We had a one night reservation, planning on spending a lovely weekend in SD. About 45 minutes before arriving, we received a call that our grandmother had passed away. I frantically called the «inn» and told them what had happened. This family emergency was completely unexpected and I asked the person in charge if there was anyway they could make the exception and cancel the room. The person in charge said «no worries, my condolences to you and your family. We will make an exception this time!» I was so thankful, but it was such a stressful time that I didn’t ask for a confirmation email. Well a week went by and when I went to check my account it had been charged. I called and spoke to the manager who then said he would investigate who I spoke with. Called back the next day and he stated that they had a strict policy and whoever told me they would refund me the room shouldn’t have. I’m sorry. then WHY THE HELL DO YOU HAVE SOMEONE WORKING THERE THAT DOESN’T COMMUNICATE WITH YOU THE HOTEL HAPPENINGS??” I was specifically told the manager would be contacted about the situation and I NEVER WAS. The manager yelled and hung up on me after I told him that I was going to Unilocal his business… professional right? Not only did my grandmother pass away, but I was also charged in full for the room that I had been told would be refunded. THIS PLACE HAS TO HAVE THE WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED! DON’T WASTE YOUR MONEY OR YOUR TIME!
I WOULDN’T EVEN GIVE IT ONE STAR!

I paid to stay for 4 night but I ended up only staying 1 nights on the first night because this place doesn’t allow pet. Also there is NO AIR CONDITION in room during hot summer day in CA. The room was so hot and humid. Outside was cooler than the room. So ridiculous. So I decided to use other pet friendly hotel for 2^nd night but kept keys to use the hotel room whenever I decided to come back because I already paid the room for 4 days. SO I came back on 2^nd day in mid day to my hotel room only to found the hotel owner watching TV in the living room sofa sipping cold water comfortably!!! I mean there might be no luggage but I still have the room key so why the heck this guy totally relaxing in customer’s paid hotel room??? His response was oh I was doing laundry when I opened the door. Ahhh, there’s no washing machine in the hotel room. What a lame excuse!!!
DO NOT USE THIS PLACE. SO UNPROFESSIONAL AND HAS TO PREPAY AND NO WAY TO GET REFUND. SO STRICT ON REFUND POLICY. DESERVE 0 STAR.