Holiday Inn Express & Suites San Diego-Sorrento Valley

Amazing staff! This is what makes a hotel awesome. Had a very enjoyable experience. Got the «free» upgrade to suite which was pretty cool. Walked in and the room was super clean. Housekeeping made sure it was spotless when you return from your daily activities. Front desk was always there to assist you from getting directions to asking for more towels. Complimentary breakfast wasn’t as bad as one would think. I believe it’s even better than the Chili’s it shares the parking lot with lol. I shall not lie the parking spots are extremely small (I don’t think the hotel should get less of a score due to the fact it has to share a parking lot with Chili’s) but yeah you may have to double park if you drive a medium/​large size vehicle (our Accord barely fit in the spot). A parking lot with larger spots would work out a lot better because this one seems to be designed for compact vehicles. Overall the price, the quality and the staff makes you want to return to this Holiday Inn Express.

I loved this hotel. The room was modern, super clean (no sight of dust anywhere), although reading chair in the room could use some updating. All the bed linen was white (which I love), plenty of towels, fridge +microwave, the tub spotless, the bathroom even had make up removers++, great picture quality on TV, decent breakfast and Eli at check in was super friendly and nice. This is close to my house I used for a «mini» staycation. In front of chillies –was able to drink and walk :) Only minus was you can hear the road and cars at night and in the Am-​can hear busy, somewhat loud housekeepers talking and slamming doors around 10am.

Amazing place with great service! They made my stay very pleasurable and they were very attentive. Thanks!

Nice hotel, the staff are all very friendly, the pool was nice and well kept, there is ample parking and breakfast wasn’t bad! The rooms are very spacious and well kept ! My reason for 4 stars is because the beds are a little harder then previous hotels and the humidity level in the rooms and threw out the hotel was crazy making the beds and stuff feel damp ! Besides that this is a great hotel and good area!!!

The Sorrento Valley Holiday Inn Express is a cheaper but nice option just a little bit north of San Diego. The rooms are huge and clean. The front desk was extremely friendly. The parking was easy. The hot tub and the pool were a nice touch. There isn’t much to eat in this area as it’s mostly corporate offices, but there is a Chili’s in the parking lot if you are looking for a snack.

The prices are great and the staff is extremely friendly. This is the second time I have stayed and I enjoyed it just as much. The rooms are nice and clean. The free breakfast was my favorite part! Free parking and wifi.
Sharing the parking lot with Chili’s really isn’t bad at all. You are still within normal walking distance of the hotel no matter what spot you’re in. I liked arriving after a drive and not having to drive anymore for dinner.

Large spacious rooms, clean, and very well maintained. The staff is very helpful and the breakfast buffet is impressive. Many choices. The pancake machine turns out 2 perfect fresh pancakes. Close to La Jolla and reasonably priced for July peak beach season.

Such a surprise how great this place was!
I loved the free no brainer parking and vast complimentary breakfast, which included serve-​yourself pancakes, bacon, cereals, chobani greek yogurt, eggs, and cinnamon buns.
The room with a single king bed was spacious, quiet, and very comfortable. There was one crumpled scrap paper on the night stand, which seemed small in the grand scheme of things. I had an easy time and would stay here again. I agree with other reviewers that it was a shock how great this place, even compared to other hotels that can charge three times the price!

I came down to San Diego from Las Vegas for a few days to take a breather from work! Preferably I wanted to stay close to the beach but of course it was expensive. So the closest that I found was this hotel which was 15 – 20 min away from La Jolla. I must say I was very impressed. The staff was VERY friendly which is why I gave them 5 stars. The rooms were clean and accommodating, parking free and free breakfast, wifi. What more can we ask right? Area was quiet, nice and a Chili’s across the street. I recommend this hotel if you are looking not too expensive and a quick getaway like we did.

The room, the price, the parking, and the people that work here are great. Comfortable beds. Updated rooms. There’s a chili’s restaurant across the street. I would definitely stay here again. It’s not the prime location of San Diego, but the hotel itself is great. Your about 20 minutes (in good traffic) from Pacific Beach. 25 minutes from the gaslamp district.

I find it very surprising that I’m about to rate this hotel 5 stars, but I was honestly shocked at how much I enjoyed my two night stay here. I’ve stayed at far more expensive hotels and I haven’t had near the enjoyable experience than the one I had here.
1. The room was HUGE. I split the room with three other people, so it was $ 102 for two nights. Well, there were two queen beds and a sofa bed. I mean, the math adds up perfectly.
2. I’ve never ever seen a hotel with more HD channels than this one. Seriously, 75 HD channels with HBO! I’ve been at luxury hotels where you’re lucky to even have more than 10 HD channels. Yeah I’m not gonna be at the hotel all day obviously, but it’s nice to know that the option is there.
3. Free WiFi. I’m utterly shocked at how many big name hotels actually charge for this… disgraceful.
4. Free breakfast!!! All you can eat scrambled eggs, bacon, and cinnamon rolls! I would seriously stay here again just for the food.
Staff was very courteous too, as check-​in and check-​out was a breeze. Plenty of parking outside too, which was a major factor in me staying here rather than La Jolla (no sir, I am NOT going to pay $ 20+ a night just to park my car). All in all, I thoroughly enjoyed my experience and would definitely love to stay here again.
P. S. My only real complaint is why the hot water on the faucet is on the RIGHT side, not the left side. Seriously, who the hell screwed up the piping on this?

After loading up a truck and a trailer and embarking on a move to San Diego, my mother and I faced one of the most horrible days. The apartment I was scheduled to move into was infested with cockroaches; completely inhabitable. After realizing we could not move any of our stuff in, we repacked the trailer and spent the next two hours trying to get out of the extremely tight parking structure. After the help of some good Samaritans, we made it out and were (finally) on our way to find a place to sleep.
I’m so so so grateful we came across this hotel, but more importantly Eli, who was in charge of the front desk. I came in very stressed out and asked if there was a safe place to store the our truck and trailer (which was not enclosed, leaving my furniture and valuables visible) for the night and he happily told us that he could make it happen. He grabbed the keys of the hotel car and pulled it out of a hidden spot along the side of the hotel and spent the next twenty minutes directing me into the spot, being very patient as neither my mom or I have trailer lugging experience, especially backing in.
After assuring it would be safe, Eli went even further and gave us a room that was close to a window in which we could check up on our truck.
And if he hadn’t already exceeded our expectations, because both our phones had died throughout the day, we asked if there was a iPhone 5 charger in the lost and found that we could return in the morning, and he let us borrow his!
All in all, Eli was a guardian angel and made our nightmare of a day a little bit better. Thank you Eli!

Pros:
1. The hotel was located in a very quiet area, so there were really no noises from the street.
2. The room was nice and very clean.
3. There was ample parking even though the lot is shared with Chili’s.
4. Staff was courteous and very friendly.
5. Check-​in process was quick and painless.
Con:
1. There were very loud noises coming from the pipes when one of the rooms above mine was running their water.
Bottom line: I wouldn’t hesitate to stay here again in the future.

My experience here should be a case study at hotel school! A week before my stay here, I started to look for places north of downtown San Diego that were location friendly for work. I do stay with locations from the Intercontinental Hotel Group, but not nearly as much as I did 5 – 10 years ago. I had never stayed at this property and it fit all of my requirements. I found a slightly better rate on one of the major third party web sites than on Holiday Inn’s, so I looked up their «Best Rate Guarantee». It states if the traveler finds a better rate within 24 hours of booking, IHG will extend a complimentary first night to the guest and notify the guest of the decision within 24 hours of notification. Well 24 hours came and went and so did 48 hours. I called the reservations 800 number and asked for guest services. They didn’t have a clue about the rate guarantee or what to do about it. I decided to call the Holiday Inn Express in SD and speak to a manager. There wasn’t a manager available when I called, but the general manager called me back within the hour and did what I would have never expected her to do: personally guarantee the promise and extend the offer from the IHG website! When I arrived at the hotel, Cece did a nice job of getting me to my room before 1 pm, and upon check out the GM made sure to meet me and introduce herself to me! I can’t remember the last time I stayed at a hotel when a manager who worked there put ‘their money where their mouth is’ and actually gave a s***! They have won a new customer with me, regardless about the idiots at IHG corporate. I hope someone from their offices reads this as a reminder how THIS IS HOW YOU WIN RETURN GUESTS! Thank you Elisa Santos!

Great hotel!!! Very clean, nice pool, apples in the lobby, very friendly, attentive guest services.
I really appreciate a clean hotel in which I can relax and truly enjoy my vacation without having to worry about my kids touching things. The cleanliness and conveniences really made my vacation enjoyable.
My kids had more fun in the hotel pool than they did sightseeing in San Diego!
Breakfast was great! A notch above other holiday inn express breakfasts I’ve had, with cinnamon rolls and other pastries in addition to the usual fare (which is also great).
Would love to stay here again.

Fantastic hotel!
First, the rooms are beautiful and comfy. One of the nicest rooms I’ve ever had at a hotel and it was a lot more than I expected for the cost. It included a large bathroom with granite countertops, a flat screen tv, and a large desk and dresser. Very clean and spacious. Big pool and huge hot tub.
Second, their breakfast is great. Tons of options, including fresh warm cinnamon rolls! YUMMY! perfect start to my day.
Third, their staff is wonderful and extremely helpful. I hate seeing people that work in customer service that don’t enjoy their job or give off bad vibes. Every single employee we came into contact with was so nice and sincere and all around happy. Can’t ask for more than that.
Very highly recommend this hotel.

A solid hotel if you are just looking for a place to stay that is clean, safe, modern and has customer service-​oriented staff (front desk and at breakfast dining area).
Our bathroom in our double queen room was clean with plenty of crisp new towels… crisp bed linen, too. The ends of both double toilet paper rolls were neatly folded to a triangular shape that gave it a neat finishing touch which showed the hotel is concerned about the little details. Safe neighborhood as it is primarily a business park type area, but which also means that if you want something to eat late at night (after the Chili’s across the parking lot closes) you’ll have to take a car to find someplace that’s open. There is a soda & water vending machine at the common ice room near the elevator of our 3^rd floor. Able to use free WiFi in our room. Staff was very helpful, accommodating and friendly.
The only gripe I have is that there should be at least a couple of towel hooks within reaching distance from the tub as there were no towel bars.

Loved our stay here! We received a complementary room upgrade & the front desk personnel went above and beyond to ensure we enjoyed our stay! Marion (spelling?) at the front desk was such a sweetheart! Our room was spacious and more importantly extremely CLEAN! Their breakfast had a good variety of hot and cold foods too! Will def be back!

Finally, a hotel that’s actually decent !
Pros:
–Rooms were spacious (bathroom was very clean) with new furniture
The room I stayed in had two queen beds, a microwave, mini fridge, flat screen tv.
Everything inside the room was clean.
–The breakfast was delicious w/​variety:
hot options (omelette, cinnamon rolls, hot coffee/​tea, oatmeal packs) as well as cold (yogurt, boiled egg, fruits)
— a gym
–pool /​Jacuzzi
— normal hotel amenities (coffee maker, coffee cups, coffee, shampoo, conditioner, a bunch of towels)
–around 4 miles to La Jolla/​UCSD
There’s a Chili’s in the same lot across from the hotel that is open somewhat late; if you’re craving for late-​night food, there are restaurants/​decent fast-​food that is open into the early AM’s/24hours along Mira Mesa Blvd (intersecting Lusk Blvd).
Cons: I can’t think of any.

So much nicer than any other Holiday Inn Express I have stayed in.
I don’t know if every room is a suite, but every time I get a room here, there is a bedroom area with flat screen tv, a sitting area with a couch and ottoman, a coffee/​fridge area and a nicely appointed bathroom with granite.
Having a Chili’s right there in the parking lot is convenient, but it closes unusually early, so don’t count on it for a night cap. But, the Karl Strauss brewery is just a few blocks away, easy walking distance.
If you love carbs, the breakfast here will be perfect for you. They have hot cinnamon rolls and a nice selection of bagels/​danish. They also have some fresh fruit and a few hot options. I was not loving the processed egg omelet with cheese whiz, but the sausage patties and biscuits & gravy are decent. The coffee is hotel coffee, so I tend to opt for the Starbucks down the street.
Make sure and give yourself plenty of time to print your boarding pass. The business center here is popular and the computer is slow and it isn’t well maintained (often runs out of paper). Just give yourself the extra time to request assistance if you need it.
Minus a few little picky flaws, this place is fantastic.

This is a great hotel– rooms are comfy, and the breakfast is great. I just wish the parking situation was better. Sharing with Chiles and another hotel is sort of weird.

I totally dig this hotel!
It’s in a great area (around La Jolla), at a great price (which is hard to find for the area), the rooms are newly renovated and beautiful, the front desk is friendly and helpful, and… wait for it… YOU GET HOOKED UP WITH A FREE HOT BREAKFAST!!! They don’t mess around with just plain old pastries and coffee, they practically lay a feast before you with pancakes, bacon, biscuits and gravy, cereals, all different types of juices, fruit and coffee. Yum!
Oh! And they give you free HBO on a new flat screen TV.
I took away one star, only because on their website they said they had pack and plays to use, but they didn’t. So if you need a pack and play during your stay, bring your own.