Hiser Daniel, MD – Encompass Family and Internal Medicine Group

Day 3! Trying to get an appt is like pulling teeth! Monday I called at 9:45am got the answering service and they gave me another number to call. I called that number and they said I née to the main number. I told them I got the answering service and they told me to call this number. Called back the main number — got answering machine! WTH
So i left a message and after 48 hours NO RETURNED CALLED!
Called back on Monday around 9;15am, left another message! It’s SUNDAY I am very upset, no returned called for an appt!
I have HMO and choose this doc as my primary care! I guess next month, I will be switching to another doctor who actually cares about their patients!
If you are looking for a primary care doc, this is not the place! The staff doesn’t care nor will they return your call

I love Dr. Hiser. He’s wonderful.
Encompass, on the other hand, is the worst. They only answer the phone on occasion, and when they do, they ask you to hold and never come back on the line. Prescriptions are never written out the right way. I had to call Express Scripts the last time I ordered refills and cancel half the medications because the dosages were wrong.
One day my mother had an appointment, and I sat out in the waiting room and watched as front desk staff sat in their chairs and gossiped, turning away elderly people who needed to see the doctor immediately.
Unprofessional, frustrating, and really sad… Dr. Hiser deserves a better staff!

I’ve been going to Dr. Daniel Hiser for 10 years. His professional behavior is far beyond our time, as he is progressive in all facets of modern medicine. Dr. Hiser incorporates a variety of specialties, within his family practice. Don’t waste this man’s time; he won’t waste yours!

Dr. Hiser is an excellent doctor but since he sold his practice it’s gone down hill fast! I called today and the number I had was disconnected so I’ll looked it up and it was the same number so I called it a few more times finally got through I was put on hold then hung up on!
So I showed up ONLY WANTING my prescriptions not to see him
I’ve been waiting for an hour and 25 min and now they tell me that everyone went to lunch and he won’t be back till one!!! I’m switching doctors! Hiser staff is complete idiots and don’t have the necessary skills to be employed!

I’ve been going to Dr. Hiser for over 3 years. He’s a great physician. He’s engaged, thorough and approachable.
Now that he sold his practice, it’s been a whole new, horrible experience. I called for a new prescription which requires a pre-​auth and a referral back to a specialist. After 1+ month of calling and following up, the front desk said I needed an appointment. I took time off of work and went in for an appointment. Dr. Hiser had the office manager come in and take the details of what I needed.
After I left the office, it took another 2 ½+ weeks, with me calling every other day, to get the referral to the specialist. It’s now been over TWO MONTHS, and I still don’t have the prescription. They still haven’t submitted the pre-​auth for the prescription. The office manager said she couldn’t find the details for the strength. She never thought to call me.
Back to the referral — finally got it. Specialist recommends surgery. I called Dr. Hiser’s office for a 2^nd opinion referral. I stressed that I needed it submitted this week. I’ve called every day. When I do get a call back, the office manager says I’m on her priority list. Four days later, and it’s still not done. My insurance, thank goodness, said that they will submit it for me.
Unfortunately, patient care is not a priority for Dr. Hiser’s new office staff. They are incompetent and unreliable. It’s a shame. I really like Dr. Hiser.
Although my calls were not related to life-​threatening issues, it’s my health. And, my health is important.

I love, love this Dr. I’ve been with him for years and he is wonderful to his patients. He sold his practice and it’s horrible. They never answer their phones, they don’t return calls, they moved offices and had no idea. I pay cash put of pocket to see him because he is this good. Only thing is they don’t answer their phones ever! Very very sad … it’s horrible now. Dr Hiser is amazing but a victim of what’s wrong with the medical system. Don’t bother becoming a patient of this medical group, you will never get an appointment.

Best doctor I’ve ever gone to. Extremely professional but still very nice and cares about you as a person, not just a patient. I’ve been seeing Dr Hiser for 3 – 4 years and have referred 4 friends who are just as happy as I am with his service. Highly recommended

If you’re a new patient with a current issue you should find another place. I just called to set an appointment and for a new patient to get in, they don’t have openings for literally two weeks. Would have been helpful to know seeing as people really love this doctor; plus the receptionist didn’t care to know if I was experiencing anything because the least she could do was refer me to another place to seek treatment.

I have been Dr Hiser patient for 10 years. He is a great guy and wonderful doctor. He is easy to talk with and very personable. Easy to get in to see. I would highly recommended him.

Great staff, very knowledgeable doctor with excellent bed side manners. Ive been a patient for over 2yrs and have always been treated properly and promptly. Ive seen them take a walk in that was not feeling well so that tells you that they have great service. Moving here from Chicago I was in the same boat and they made time for me to get in. Dr. Dan is up to date and well rounded in his practice. Happy to say I’ve found my family physician.:-)

I have just started going here, but I can already tell he is a good Dr, to say the least. He is very easy to talk to and a good listener too. I feel like he really took the time to understand me and think about what to do. He is very nice and he spent quality time, which is the most important thing. I don’t have any insurance and so an office visit is $ 75.

Need a good MD? On Blue Cross Anthem? Near San Diego State? Go get poked & prodded by Dr.Hiser. He’s been my doctor for as long as I can remember and I’ve followed him from insurance carrier to insurance carrier. He’s not on your plan? Ask him to add it.
You know how sometimes you leave the doctor’s office and you never got your questions answered because you were treated like HMO trash and shuttled through the office like a head of cattle? That won’t happen here. Dr. H asks questions, answers questions and even remembers small details about you. Maybe he writes the details on your chart so he can ask you about them, maybe not. The point is, he generally cares about his patients. Don’t have an appointment? Don’t worry, I just show up and they squeeze me in if it’s important.
Now let’s hope I don’t get the swine flu.