Hertz Rent A Car

This was by far, the worse car rental I have ever been too. The two girls at the front as you walk in were so rude, so unprofessional and very sarcastic. There was a larger African American young woman who spoke with me and my boyfriend very rudely, she kept putting her hands in the air as she spoke and a Caucasian younger woman on her left. She was full of sarcastic careless answers and all they cared about was the clock on their wall. We felt very uncared for and very insulted by them. They said no to all our questions without even attempting to call someone in higher authority for help or for reference. They simply cared for kicking us out in order to get home to eat their dinner. As they left us stranded at dark, while it was raining outside with no car and our cell phones were very low on battery so we had just enough time to call for an über who was luckily 2 minutes from us in distance. The women locked all the doors And as they even walked to their cars to go home added a snarky remark insulting us about getting home saying the exact words of «have a nice walk.»
This was the worse customer service, I hardly can figure out how they managed to get this job.
Hopefully this review helps to keep other families from going through the same thing. Never again will we drive with hertz or recommend to a friend. Thank you.

I will never use Hertz again, I will tell anyone thinking of renting a car to avoid Hertz like the plague. The driver that picked me up at Sunroad Collision, he was awesome, sorry, can’t remember your name. The ladies in the office were indifferent to nice.
So, for the rental, I have a perfectly good BofA debit card and, for no good reason, the card come up «invalid». Oh, I can pay for the rental at the end of business with them, it’s just no good to rent it. I’ll never understand these arbitrary rules car rental places invent. As I was waiting for my wife to arrive (who had a «real» credit card) this poor young woman had to go through the «how old are you routine». Why is it okay to discriminate on age? (Rhetorical question, I know the answer).
Oh, the guy from Brazil. His English wasn’t great. He had a bit of trouble understanding that he needed some type of insurance for the rental. The lady helping him, I thought, was a bit impatient and rude with him. So, save yourself some time and trouble. Go Enterprise.

I just had to walk 5 miles home because the agent said they were too busy to give me and my wife a ride home on Saturday the 28^th.
I was told Wednesday the 25^th that we would get a lift home after we dropped off the vehicle.
Most likely, I will go with Enterprise or Avis in the future. Although I’ve found they all have there
problems.

Quick, easy, friendly. Read the reviews and was not feeling too comfortable with the choice, but turned out great. Made a reservation online, went in on Friday afternoon, Joel helped us– he was great.

This location offered a lower total car rental cost than anywhere else I could find to drop off the car a week later in a different state. The car I got was almost new and a pleasure to drive. The employees (at both ends of my trip) were patient and helpful in meeting my needs and preferences.

Some of the Friendliest Agents.
I have rented several Hertz vehicles in the San Diego area. While all of the agents are very friendly, these have been the most accommodating. I appreciate the «can do» spirit at this location.
Pricing has been very competitive to other car rental agencies, at least for the Class B vehicles. The last several times, I have had choices of two or three brands.

TERRIBLE! Asked for a favor to pick up the rental around the corner at my body shop so I could get on the road. They quoted 2 lame reasons why they couldn’t and then threatened to not pick up the car if I did. Oh yeah, they tried to charge me $ 40 for $ 12 worth of gas!

If you want to go through the worst car rental experience come here and speak to the assistant manager Sarah Toothacre.
I reserved a the car online before going to drop off my car at the Penske collision center across the street. When I walked in to Penske… I asked my advisor what happened to the Hertz desk that use to be inside and she said «we had to cut out ties because our customers were fond of their customer service»… I was like wow, I’ve never experienced such thing with hertz over the years. 10 minutes before I was done with the appointment, one of the Penske front desk associates called Hertz for a customer pick up that way I can go get my rental and be on my way. 10 minutes had passed, another 15 minutes had passed there after and still no Hertz… She called them back again and they told her another few minutes. Then… Behold… Sarah shows up. I go with Sarah and our car ride went okay… Small talk about what happened to my vehicle and what not however she was less than amusing. We finally get to their office across the street and begin the process… I started off by giving her my reservation number, drivers license and credit card. She began the transaction and began asking me if I wanted extra coverage. I kid you not, she probably asked me if I wanted extended insurance 4 or 5 times and I kept saying no because I am already insured. (I get the part where they have to up sell but at what point do you stop and ask yourself… Is it really worth to keep asking this customer that repeatedly said no)… After 15 minutes of going back and forth about the insurance add on– her computer starts acting up? Really? Okay. She cancels the transaction and begins all over again… Her computer stops again so she moves over to the second one. Now we begin the transaction once more and she reverts back to ask me one last time if I want insurance? ARE YOU KIDDING ME… how many times do i need to tell your incompetent face NO… We moved passed this and now it was time to up sell me the prepaid gas. She asked me if I wanted to pay just «20 $ more dollars» to pre pay for the gas at 3.85 per gallon. I said no, she said but you do know that has is a lot more elsewhere… I told her I understood but I didn’t need the prepaid gas. She continued to try justify why I needed to buy it. After 10 more minutes we get passed this. (this is also at 4 PM in the afternoon in balboa avenue where the sun is blaring and their AC is off?) I asked her if the pricing is the same as what I saw online and have on my reservation. She continued to say yes. Finally, she gets done and prints the receipt and tells me my card will be charged 330 $… Mind you my reservation quote said it would be $ 65 for a two day car rental. Apparently 200 $ of those dollars was for a deposit which is okay… The remainder was for my rental… okay… How did we go from a quote that says 65 $ to an invoice for 130 $? She begins to tell me that because I’m under the age of 25 I have to pay an extra fee… I asked how much the fee is and she said 27 $ I said okay… I can’t control the fact that I’m underage and I have to pay for a fee… I do think that it would be valuable customer service to explain this information to the customer before the customer questions it on the invoice. A big part of the customer experience is knowing what you are paying
For before its time to pay. The receipt prints and I look at it… The rate for the rental is correct but I see a bunch of extra insurance charges… (this is when I begin to lose it) how can someone be so stupid? How are you going to charge me for something that i told you numerous times that I didn’t want!!! She began to explain that the insurance charge replaced the under age fee? Why would she do that? To skew her sales figures to her management or to the corporation? To me, it’s to make it look like you are up selling insurance when you’re really NOT! I hate pushy and incompetent sales people! Bottom line– I grabbed the keys and walked out very angry. I will never in my life rent a car from this location or any hertz location ever! I would rather not have a car. I have managed a lot of sales people in my life, if I ever got the chance to work with someone like Sarah, I would never ever promote her to any management position and would fire her in a heart beat over and over again.

Made a cooperate reservation for a full-​size car rental 5-​days in advance,
Issue #1: Spoke to someone overseas who I could barely understand. It was very odd to be talking to someone a thousands of miles away for a reservation at the Hertz 3 miles away.
Issue #2: Showed up first thing in the morning on the day of my reservation and there was ONLY 1 person working! Which means we (me and everyone else who needed a car first thing in the morning) had to wait for this poor girl to open the store, count vehicles, boot the computers, and answers the constantly ringing telephone before getting to her first customer. It didn’t help that she failed to acknowledge any of us while she went about her business.
Issue #3: They DID NOT HAVE THE VEHICLE I RESERVED. I reserved a full size car and was offered a compact! I’m getting this information after waiting in line for 25 – 30 minutes. When I told them it was unacceptable to make a reservation and not have a vehicle available they said they could wash a car that was being dropped off by another user.
I was out of time and patience with Hertz and instead took a short stroll over to Enterprise and was fortunate that they could accommodate me without a reservation.
This place is small, had limited cars in stock and of poor quality. Equally as poor is the customer service. I would never return to this place and Hertz should not have any cooperate accounts with anyone.
What a hassle!

THANK YOU HERTZ! I had a terrible experience with a nearby car rental place that Allstate was going to pick up the tab for on a car due to my car being fixed next door to this Hertz office. I walked in and — unlike the other car rental place which was a nightmare with more than a half dozen people waiting for cars they were promised that were not in yet (a 30 minute wait) — got me a car and talked with Allstate, which approved the rental throught Hertz and not the other place. A very friendly staff. A great car, Fast service. Zero complaints here… and all compliments. HIGHLY RECOMMENDED.

Where to start —
— limited car choices and I had to go out to the lot and find my own car.
— First car had ants crawling across the dashboard the next morning.
— the gentleman was more worried that I had filled the tank with gas from the trip home and back
–The paperwork did not have the phone number to call.
–Car backseat had white flakes on the floor — quite dirty.
— the salesmen had zero personality, customer service skills or empathy.
— had to pick out the second car and they were not helpful.
— I came here through State Farm or I would have gone elsewhere.
— no offer to do anything for the ant incident except detail the new car (I didn’t have time to wait)
— when returning the second car they said I had to pay because I went past state farm’s authorization date. They argued with State Farm on speaker phone they their «computer» said it. The girl finally refreshed the screen and after that (took 5 minutes) I was magically ok.
— the manager was nice but why would you continue to have such rude and incompetent employees continue
— even State Farm complained to their liaison
— Larry was the only bright star in the bunch.
RUN, RUN, RUN next door to Enterprise!

Worst car rental experience, customer service here is the worst. They really do not know what they are doing either.

I was happy with the service and the car, both times.
Lady across the street backed out of her driveway, all the way across the street, and into the side of my parked car. I would have gone with Enterprise had I been given the choice, but her insurance is State Farm and they only provide cars from Hertz. Oh well, it’s free.
Their driver picked me up from the body shop on time, and even waited for me while I was finishing up paperwork. He took me over to the Hertz, and he was very nice and talked to me a little in the car, so I didn’t feel so weird in a car with a complete stranger.
My first visit was pretty painless. Not too much waiting, maybe about 10 minutes. Marco was really nice, very personable. They took the basics, driver’s license and credit card, and asked what kind of car I was getting fixed. They didn’t give me a choice of car, so I ended up in a Toyota Corolla. It was clean and nice enough, with a full tank of gas. They didn’t really tell me anything about the car, so good thing I was able to figure it all out.
Fast forward 2 weeks. The body shop tells me my car is ready, so I drop off my rental. Again pretty painless. Until I get to the body shop and my car isn’t ready, so back to Hertz I go. This time it takes them over a half hour to open a new contract, get all of my info, and put me back into the same car. Meanwhile, they help 3 other people because it would be «real quick» which, well, maybe mine would have been real quick too, had they just done it with no interruptions.
A teenager came in with her parents and she was going on a road trip and was whining about all the types of cars she DIDN’T WANT, so, yeah, she ended up with a sporty Mazda 3, and I am still in a boring Corolla. Super! Also, they cleaned the inside windshield with some crap so when I was driving at night, there was such a horrible glare that I couldn’t see and I could have seriously died.
A week later and my car is ready, again, and I am returning the car, again. This time it was super quick, I told them about the problems, and the nice one, Marco, who I dealt with the first time, drove me back to the body shop.
All in all, a good experience. However, when I am being forced to rent a car because some dumb lady hits my parked car, I would appreciate the nice sporty car instead of the boring Corolla.

Shady workers so state they will hold a vehicle and then give it away. Bad customer service. Would not come back again.

I’m ²⁄₂ on terrible experiences renting cars from here. Both times I had incredibly slow and rude employees (it took me 45 minutes just to *drop off* the last car, and there were 5 employees and only 4 customers there). Both times I also got filthy, beat up cars. Neither had been washed or vacuumed, both had interiors with stains, spills, and trash in them. I’m walking down the street to the other guys next time.

Hey, do you know what day it is? Firsties Day!
I’m glad that I had a rental car provision while the car was being worked on at the dealership across the street for warranty work. No out-​of-​pocket rental costs FTW!
Everyone’s been though the drill: driver’s license, credit card, etc, etc. I’m not that person who is so particular about driving a rental for a few days, as long as it’s a somewhat comparable vehicle.
I got a Dodge Avenger, which was clean enough and had a full tank of gas, but sadly no shawarma. This was a sufficient little sedan that ran fine. It lacked a USB port, but did have satellite radio and the A/​C kept things cool for the drive.
The guy working at Hertz was friendly and casual about going over the contract and the car itself. Kudos for not being too pushy about selling a vehicle upgrade or the optional rental insurance. He remembered me when I returned the rental the following week, so turning in the rental went smoothly.
I haven’t seen any bills for hidden charges yet. So far, so good.