Hertz Rent A Car

The new rental car facility at SAN is more time consuming than in the past where everyone had their own lots.
Hertz has an advantage as they are on the ground level. Pick up and return much easier and faster than other companies.
Signage was OK. Busses were intermittent. Not Hertz’ fault.
Add 20 – 30 minutes to trips to SAN going forward.

Extremely professional service this location is convenient, easy in and out customer service is outstanding as usual !!!

Hertz is making an effort to innovate, standardize, and service clients. I recently had a fun upgrade to a Mercedes suv in San Diego. It was reasonably priced. The rep worked with me to find a match. Nice job. The new facility in San Diego has potential. It is an example of economies of scope as it is a standard design you find in Burbank and likely other new Hertz facilities. The street signs need to improve on route to this new facility.

This last trip was the first time we used Hertz at the new rental location. I was concerned at first, but found it easy enough. I was disappointed that the first car we were assigned had cigarette smoke odor, so we turned it down only to get into a car that had a noisy muffler. Only realized it as we sped off, but there was no turning back. The return was easy enough, too, but there was an issue with the return being extremely understaffed. I don’t want to have to wait longer than a minute or two to get out of the car and to the bus. As Gold members I thought that was the norm. We got to the bus and had to wait there, too. I’m hoping Hertz and the rental center, with the buses, gets their act more together, but in the meantime I’m going to reserve any negative critique. I think they’re doing their best to get it right.

Great new facility in SD… still could use better signage but it’s certainly better than the prior facility!
Also — the counter inside needs more staff!!!
Otherwise, the car I was given was clean and in perfect working condition.
Return was easy and getting out of the facility was quite simple.

I rent often from Hertz and have for many years. I’ve tried other agencies but have not been as satisfied. My only issue is Hertz rents cars that people have smoked in even though I request a non smoking car. Hertz tries to cover up the smell but that only masks the smell. Please put smoke detectors in the cars and fine the violators. The new San Diego car rental building is very nice and convenient access to I-​5. They seem to be getting the bus shuttle schedule worked out better the second week of operation.
3 stars due to cigarette smoke smell in the cars. Hertz would get a 5 star rating if they can resolve that issue.

I have rented multiple cars from this location. Every time, the car is parked in the designated spot, and all I have to do is get in and drive out. The few times I’ve interacted with employees, they have been very helpful. Hertz isn’t the cheapest, but when you’re in a hurry, there’s no quicker way to get a car than to just get in and drive out.

Always rent a car from this place when I’m in town, if the prices are reasonable — which can swing vary from very reasonable to kinda pricy at peak times. I’m a gold member so its so great to be able to pick my car up without waiting in line. I recently rented a car at the last minute when I arrived in town, made a reservation and was assigned a car in a spot within 20 minutes. I was in and out within 10 minutes on pick-​up. Return was also super easy, returned and back to the airport within 20 minutes. I always rent the cheapest, most economical car since I’m usually traveling alone and don’t need a lot of bells and whistles — all I need is it running and if it has four wheels.

Bad, bad, bad. Took the pre-​paid fuel option only to learn when we turned in the car that over 75 total miles (for a four day rental!) meant that the total amount due changed in such a way we paid for the fuel again and had the daily price jump. I could have read the voluminous paperwork to find this, but I (gullibly, it turns out) took the word of the rental agent. Go with a different company.

I rented a car from the Hertz San Diego Intl Airport Location on N. Harbor Dr. I was thoroughly excited about the reservation as it guaranteed me the «Reserve this Exact Model (Group W6) PXAR (W6) Ford Mustang GT Premium». I wanted to take my lady out in a nice hardtop mustang for the day. Fast forward to pick up time and I’m told that the car I had booked is unavailable and that I would be given a Chevrolet Camaro Convertible. Don’t get me wrong the camaro is a nice car, but is NOT anywhere near what I requested and the customer service didn’t even offer me any other vehicle choices without paying an astromical amount more. I feel like this is a poor business practice to lure me into paying for a car that I was guaranteed and didn’t receive and could potentially sway me from ever renting from Hertz ever again. I would be more forgiving for this incident had their been prior notification that the car I had reserved was unavailable. But I did not receive an email nor a phone call in regards to this change in my reservation which is unacceptable.
As far as the actual rental goes… The car was nice for what it was. I wanted a hardtop far but received a convertible which is annoying especially in the rain (which it rained) and horrible for making conversation while driving.
The return process was simple enough, just don’t be forgetful like I was and return the car with a full tank. $ 9.99/gal is what they charge which is essentially extortion.
Renter beware!

I had an amazing experience from start to finish with this Hertz location at the airport. I never would have expected to give a 5-​star rating to a large corporation car rental company.
First, I was able to walk right out and get on a waiting bus. Despite being the only customer (no one on their way or waiting), the bus driver took me right over to the rental lot. There was no line either (although one formed shortly after I got there). Toni took AMAZING care of me. I had used AutoSlash dot c*m for my reservation, but I was treated like I was already a gold club member (which she got me signed up for; it was free, perhaps due to to my AAA membership). The rate was great; even Toni was impressed. I never felt pressured, and really connected with her.
I got an Elantra, and there were only two issues with it: 1) No bluetooth connectivity. 2) Large mark on the driver’s side door, which I had noted when I left.
Customer service was great. I was able to get my car checked back in by a very polite and nice young man on 11÷15÷15; my BFF was coming to pick me up, and the man who directed me in, directed her where to park and where I was at when she arrived a few minutes later.
The whole thing was almost ‘Stepford’ like, at how each employee was ridiculously helpful and happy. Never expected this type of experience at all. My previous experience had been with Sixt nearby; both were good experiences, but for a large corporation such as Hertz, and with so many wonderful on site employees, I’m very impressed.

I’ve used this branch many times over the past 4 years and it’s a slick operation if you are a gold member.
You reserve the car type you want online, when you land you hop on the frequent Hertz buses which take to the hertz lot & you look on a board to see which parking spot your car is located in. Walk to it & keys are in the ignition ready to drive off in minutes.
Upon return you drive to the return area wait for an attendant who checks the car over & gives you a receipt for the car & you hop on a courtesy bus back to your terminal. Overall it’s a slick & efficient operation.

Don’t rent here… they’ll charge you for gas you don’t use, and they’ll charge a LOT for it. I picked up my car with less than a full tank of gas. I told them when I drove off the lot that the tank was not full. I only drove the car 32 miles, so I put two gallons in it when I dropped it off (car got 28mpg so I’m sure I put more in it than I used). Dropped off my car, and my receipt was mailed to me. They had charged me for a full tank of gas, and the price they charge was completely silly. I called their customer service and they just really didn’t care. She was actually pretty rude to me, which I thought was odd given how much history I have with them (used to travel every week and drove hertz cars more than I drove my own car).
I used to use Hertz a lot, but I’ve had a string of bad experiences recently. I’ll never use them again. Not worth the hassle.

Worst Hertz in the US of A! Very unprofessional staff that was not willing to help at all. As a Gold Member with 50+ rentals/​year this is not how I expected to be treated. The line took longer than my flight to SD!!!
Look elsewhere!!!

If I can give this place 0 stars I would! Never in my entire life have I experienced the worst customer service!!!
It was my friends birthday and we scheduled a large SUV black vehicle at 11:00am sharpe! An hour and 10 mins goes by and still not happens? How long does it take to pull up a car? The Associate never said «I’m sorry for the wait» or «we are running a little late I do apologize» Nothing! Not knowing how to manage nor assist her customers, I wanted to leave! It wasn’t just this one associate the Entire Staff is Extremely Lazy have no work ethics!!!
I couldn’t wait any longer. I got up and yelled «where the fuck is the car!» Staff than yelled back to me and said «Show some Respect! Before we call the Harbor Police!» The two associates Threatened and Belittled me!!! I could not believe the level of disrespect they showed me and my friends? You make someone wait for more than an hour you will upset customers! but Noooo Hertz doesn’t care about any of their customers Time or Money! It’s all bunch of Degenerate working there. I would grade this place an F–
(Brandon, the manager, was the only person helpful and showed some respect)
Do Not Go here!!!

Unlike the other reviews that sound like they were venting anger, mine is purely objective.
One major question. What’s the point of making a reservation if you have to wait in a fifteen person line with people who haven’t made a reservation? I should’ve gone to the cheaper rental joints next door. Same car, less money, and less busier lines.
I always though that Hertz was the «première» car rental company. What’s the point of paying premium for a company that makes you wait and is too stingy to have an extra employee work the floor?
Phil was my desk representative and he was efficient and polite. Donna noticed I was lost in the parking lot and kindly helped me. Yarre

Compared to my last experience in San Diego with SixT, this was a major contrast. I stepped out of the terminal and there was the Hertz bus. It left in a minute and I was at the Hertz counter in 4 minutes. The lady helping me was awesome. No hard sell. I got my car right away. The car was fine.
Minor negatives. I filled the car about two blocks over… but when I got to the rental lot, it was only showing 7/​8s a tank. Sigh. Not sure why. They ended up charging me $ 16 to add the one more gallon.
There was a huge wait to return the cars… but then I guess we can just drop the cars off and you do not have to wait around for anything.

I tried Hertz Plus and was sent outside to a kiosk. That saved me waiting in a line of 6 people inside. They hooked me up with car and Mexican insurance for a week. Sadly they don’t allow a liability only policy, so insurance was $ 38 daily. OUCH!
Shuttle drivers were helpful, hoisting my luggage on and off for me.
All in all, almost a pain-​free experience.

I just want to say how awesome and happy Ted is! I was running a little late last week, wasn’t coming via the airport shuttle and it wasn’t easy to know where you can get dropped off. We opened the window to ask where to go very quickly and Ted was in such a great mood! «Hey! How are you guys this morning,» let us know where to go and said «You guys have a GREAT day!» I even said to my friend wow he’s really put me in a great mood for the day! Ted thanks, you’re a 5 star kinda guy!
Check in was quick, the gal set me up for their gold program so next time I can just go straight to the car and not have to wait in line, not that there was a line this day.
Only negative is the car wasn’t that fabulous but I’m used to driving a new Mini Cooper. I’m not sure if the clicking noise was normal and taking a while to kick in to gear was normal or if I’m just used to a really nice smooth driving vehicle. But it was very clean, had blue tooth capabilities and overall got me from A to B.
I’ll be using Hertz a few weeks a month from here on out especially since their a partner of Marriott and I love those extra bonus points, 2000 for 2 – 4 days and 5000 for 5 days! I hope everyone’s as happy as Ted in the other places I’ll be visiting!

So I flew in this last week to San Diego to visit friends and do a little work, and I always love the Hertz Gold checkout – have been a member for over 15 years. Hertz sent an email to me just before our checkout time and told me what spot number, type of car, color, etc. Very helpful! So we get to our spot, load the car, and off we go. That’s when the trouble started.
Turning out of the lot and hitting our first bump in the road, a very load «clanging» sound emanated from the trunk. The 2^nd bump confirmed that indeed something was loose back there. So I turned around and went back to the return area a whole 5 minutes after getting the car to begin with – not the way I wanted to start the trip. So I get back in line and the attendant told me to go to Customer Service (he checked the trunk and indeed a metal bar was hanging down not attached to something it should have been attached to).
Customer service was great – an older lady who was no nonsense took care of the problem, asked me what car in my class I preferred, and then told me where to find it. Turns out it was nicely appointed and had the NeverLost (although with Smartphones today, who needs that anymore?). Off I went.
I checked my credit card statement and it had a hold for twice the amount of the original rental cost – so I made note to check that when I returned the car. Fast forward to the return – I pulled in on a Thursday afternoon along with 15+ other folks, all waiting to get checked out. The attendant told me that although she couldn’t check me out, there would be someone. Well there was only 1 someone, as it seemed everyone else was on break. She also said that Gold members could just walk away and get the receipt emailed (great, but with the double-​charge thing to my credit card I wanted to make sure it wasn’t indeed double charged). So I waited a long while and was finally helped out and verified the rental cost.
Overall an OK experience, but to avoid stuff like this can you, Hertz, please 1) do a better job at mechanically inspecting your cars? Just driving that first car a little bit would have shown someone that something was loose. While a small inconvenience for me it was avoidable. 2) Better staff your return area. The first time I went through it was great with enough people to check in, but the 2^nd time it was deserted and folks were frustrated.