Hendricks Mark D, MD

Let me start by saying that I wish I had read the reviews posted here before wasting my time with this nut case (Dr. Hendricks). He was assigned as my doctor when I signed up with United Health Care. My first and last appointment with him was on 3÷20÷15. I had been having terrible pain on the right side of my body, tingling in hands and feet and always tired. His diagnosis… Stress. Basically, he had no clue as to what was wrong with me! I should have known he was a quack because not once in my exam did he ever give me eye contact when speaking to me. Red Flag!
I’m still sick and really need to find out what’s wrong with me. My husband called Dr. Hendricks office last week for me because I had laryngitis to see if I could get a follow up appt. The receptionist (the dr. s wife) made it clear that there were no appointments available. Said I should go to Urgent Care. I pondered the options and thought it best to see if Dr. Hendricks could reevaluate my symptoms since he was my doctor. So, I called on 5÷19÷15 and left a message to see if I could be seen. The wife called me back and I went over my symptoms with her. She said she would discuss this with the doctor and call me back. Well, I got a call back alright. He started off by saying that our two interactions were rude. He sarcastically noted that I said I might have appendicitis, and that now I might have shingles. That I research too much on the Internet for a diagnosis. I need to call urgent care because that’s why they are there.
I couldn’t believe that this man (who claims to be a professional) was talking to me like this! But after going on here and reading the posts, I see a pattern. He doesn’t know wtf he’s doing. If he can’t diagnosis you, then he fires you as his patient. His wife is no better than him either. She’s rude and condescending as well. They deserve each other in whatever sick and twisted business they are running.
After my conversation with Dr. Jerk, I immediately called United Health Care and filed a formal complaint in writing. I don’t know if anything will come of my complaint, but how dare this asshole treat me in this matter. I pay for my insurance and I expect decent service and also respect!

Horrible Customer service, they give you attitude just for calling and trying to get their fax number. Their life must suck to have that attitude. HORRIBLE ATTITUDE!!! I WOULD NOT LIKE TO HAVE A MD LIKE THAT AS MY PRIMARY DOCTOR

I agree with some of the other negative reviews. Dr. Mark Hendricks «used» to be a good doctor until recently. I put up with things for a while but frustrations stem from the practice being short handed, lack of electronic records, and un-​professional manners. Dr. Mark Hendricks «fired me» as a patient because I called a week ahead of time to re-​schedule an appointment then accused me of never calling back to re-​schedule. His nurse was too busy to re-​schedule during the original phone call and said that SHE would call me back. My feeling is that he wanted to re-​shape his preferred patients and used this excuse as an opportunity to dump me.
I now have a great doctor, (like Hendricks used to be…), who is part of a larger practice with electronics records and I am much happier.

Im writing this review for my girlfriend, as her experience was so horrific, that we can’t be silent given this physicians behavior. I was a patient of Dr Hendricks for over 17 years. Like many other reviewers, he was a good dr at first. We had a good working relationship, and I felt well cared for. That changed about a 2 years ago. I had some medical problems which he clearly could not treat. It was very frustrating dealing with his practice, and thank goodness I healed on my own. The final straw, was when I went to see him for an acute issue. I called to get test results and he went totally psycho on the phone. I was almost in tears. That day, I cancelled him as my primary physician and changed dr.‘s. Im not sure what is wrong with this man, but I highly recommend against seeking his care. I am also extremely dissatisfied with the practices customer service. They have no answering service and he will not answer his pager. God forbid, I would ever need him for an urgent matter.
Bottom line: Go somewhere else for your primary care. Hopefully he will retire or find a different line of work.

They have terrible customer service. The doctor returned a call that was not returned prior stating that I should have waited a week before calling back for a return phone call. I said it should say that on your voicemail message. He was aggressive, rude and defensive on the phone (I was not). I called them before and NEVER got a call back, so this time I called twice in one week, left two separate messages and mailed a letter – since I didn’t expect a return phone call. I certainly wasn’t expecting an angry call from the doctor himself. When I mentioned that I didn’t receive a call back before, causing me to follow up this time, he quizzed me on why I called that time instead of APOLOGIZING for no one returning my call (that’s what I would have done). I didn’t get to tell him I was inquiring about B12 shots since he was verbally «cornering» me so I couldn’t respond to his aggressive, sarcastic behavior. I bet he won’t see me again. I can understand the other negative reviews now. There are better ways to let your patients know what to expect when leaving a message, like leaving a specific message on your voicemail.

Dr Hendricks has been my primary care physician for more than 20 years and I recommend him without reservation. He is intelligent and capable, and works hard to understand the real cause and condition of any health issues. He takes what time is necessary and works with you to follow up if you allow him. Dr. Hendricks referrals have always been carefully selected and skilled, and he asks how things went and if you were satisfied.
Dr. Hendricks also cared for my Father when he came to live with us for many years. He was patient and kind as my Father’s health declined and demanded more of his attention. He also communicated very well with him regarding his health. My Father had complete confidence in him and that was great. Dr. Hendricks was kind enough to drive my Father around to find his car after he parked it and grabbed a cab because he was confused trying to drive to his office one day. He also visited him in the hospital on his days off with his children on their way to some activity.
If your Internist appears rushed or distracted on a given day (which has rarely ever been the case for me with Dr. Hendricks), patients need to understand the demanding schedules and patient complexities with which these internists deal. One day can be a great deal more demanding than another day with patients and illnesses. Take a moment to work with the doctor, and try giving back some patience and kindness for the work they do to keep you healthy.

So sad.
Dr. Hendricks was my doctor for six years. He helped me quit smoking. I thought we had a pretty decent rapport.
Then yesterday happened. The first words out of his mouth were to insult my partner. He told me to get out of his office, said he wanted to terminate the doctor-​patient relationship.
I mentioned that this wasn’t exactly good customer service, to which he replied: «You’re not a paying customer. Your insurance company pays me.» So I guess that entitles him to be rude.
I think he may have been offended because I had missed an appointment back in October. He was more than impolite, he was almost incoherent.
Which is sad, because he used to be a decent doctor. But maybe he’s fallen on hard times and is suffering from too much stress. There could be something mental going on there, he’s acting a little crazy. That’s my diagnosis.
Oh, and if you do decide to call, be sure you call after 10am and never on a Monday, as they can’t seem to figure out how to return phone calls. And hope to God you don’t have to talk to Jeanne the office nurse. She is WOW so awful!

Dr. Hendricks gave that time intensive care others talk about to my mom for more that 14 years. She loved him. Three years ago she developed persistent nausea and she endured this through a precipitous decline in her physical and mental health. I went with her to an appointment earlier this year and was shocked at the disarray of her record. He could not remember what she was taking or why. I became convinced she was taking a toxic cocktail of meds that were killing her. To make a long story short, after two hospitalizations in a one month period of time followed by her request to have another doctor look at her records, he dropped her telling her he wasn’t making any money on her and that she called his office too often. Several months later, under the care of a different doctor, her nausea has abated and she has regained some joy in life. This doctor has some serious issues with needy patients and it was devastating to my mom when he dropped her. No one should be treated like this.

Dr Hendricks has been my primary care doctor for over 10 years. He’s like no physiciuan that I’ve ever known when it comes to patience and time given to each visit. He is fully aware of other doctrors who run a practice like an assembly line and it appears to me that he’s bent on providing the «old fashioned» brand of practice that does, indeed, involve deeper knowledge of the patient. He’s also got a sense of humor. He has a good memory of who you are and what your habits are and I can’t help but feel that, over time, that is a mutual benefit for both physician and patient. I’m an old coot and I follow his directions very carefully, and I am confident that he owns a share in my good health.

I just wanted to provide an updated review after seeing Dr. Hendricks again this week. Here’s another 5 stars to let everyone know that Dr. Mark Hendricks is the best doctor I’ve ever dealt with, period. I’ve seen different specialists and medical doctors over my life span and none have taken as much time, been so detailed, caring and reliable as Dr. Hendricks.
The exam process is great– he is funny, talks with you like a human, listens, and is very detailed. I never feel rushed or that any of my concerns are not addressed. The office staff is great because they work with you to get prescriptions called in quickly and don’t play the games that most doctors do of making you jump through hoops to get things taken care of.
I have my own PPO health insurance and can see pretty much any doctor I want, but I CHOOSE Dr. Hendricks because he is the most knowledgeable, caring, reliable and details oriented doctor I’ve come across. He is a great ‘primary doctor ’ choice and you will not be disappointed.

Don’t see this man if you have REAL medical issues. He is not interested in working hard or dealing with actual sick patients. (I know, WTF, right?). Also, his secretary is condescending and very unfriendly. If she smiled she would have cracked her face.
If I could give zero stars, I would. He refused to treat me after my first exam with him. He told me that my health issues were too «complex» for him to handle. I don’t have anything life-​threatening or «complex» wrong with me. I’m not sure if it was because of that or because my health insurance was being canceled and he was worried about getting paid.
I’m getting very disgruntled with medical care in the San Diego area in general. Aren’t any of these doctors in the business of actually caring and healing people?

My impression is that Dr Hendricks really cares about his patients as persons, not just medical cases. He takes time to ask a lot of questions and to answer all of my questions. True its a small office and they are closed on weekends, but every time I have had an emergency they could get me in the same or on the following day. A great choice for a PCP.

I saw Dr. Hendricks for the first time last Friday, and he spent no less than 35-​minutes with me. He took down a detailed medical history, asking many follow up questions as we went along. I especially appreciated his human demeanor instead of the rushed, clinical approach of other GPs I’ve had. I’d gone in for a general checkup and some bloodwork, and he ordered the labs I wanted as well as a few others to get further information.
I had the blood drawn on Friday, and Dr. Hendrick’s office was calling me with my results on Monday at 9:00 A.M. He noticed that I had a Vitamin D deficiency which could be a major factor in an issue I’m having, and now I’m taking a vitamin supplement.
Finally, what I most appreciated about him was his support of my preference to treat things naturally whenever possible instead of jumping to drugs or traditional medical intervention as a first choice. I work with an acupuncturist and have handled several major health issues through acupuncture, herbs, and vitamin supplements. Instead of rolling his eyes at it (as my last GP did, hence the change to Dr. Hendricks), he asked questions and told me to keep doing what was working for me.
He’s a little odd, but he’s absolutely great. Office staff was professional and friendly, and I had no trouble making an appointment or getting through to anyone. I’m rating him a 4 since this was my first experience; will update after a second or third visit.

I really needed to get established with a new PCP and decided to give Dr. Hendricks a try. I was a little taken aback initially because I essentially had to go through a phone interview with his assistant, so he could determine if he wanted to take me on as a patient. That was weird, but I can respect that it’s a one-​man practice, and he likely has very good reasons for wanting to be selective about his patients. Anyway, I passed and was able to get an appointment the following week.
I’ve been in for my first appointment, and then a 2-​month follow-​up. In the interim I had a bunch of lab work done. I can honestly say that I have never had a primary care doc talk to me so much. The whole time I’m there, I’m expecting to be shuffled out the door after 2 minutes (because that’s what doctors do, right???), but Dr. Hendricks asks a ton of questions, listens to my answers, writes things down, follows up, etc. Aside from the initial weirdness of the first phone call, his office staff has been extremely helpful and communication has been great. Overall, I’m very happy with him and his practice.

I have never reviewed anything before, but I feel that it is my responsibility to share my experience with Dr. Hendricks with others. I hope that this review will serve as an effective warning against going to him if you are someone who has HMO insurance, is proactive about your healthcare and doesn’t want to be shamed or blamed for it. Up until recently, I would have given Dr. Hendricks 4 stars. Not perfect, but pretty darn good. Perhaps he is having personal problems, and it is negatively effecting his work? Who knows? What I can tell you is that he fired me as a patient because my HMO only pays him 7 – 10 dollars/​visit and I’m «too proactive» (his words) for how much he gets paid to see me (again, these are his words, not my interpretation of why he «fired» me). He never offered a clue in the past that I was going over our alloted time (which by the way, I never knew what our alloted time was. Why would I? I don’t do the scheduling and no one ever told me). But at my last appointment, he was very rude in his confrontation about this issue. For example (and this is just one example out of about 7 things I could tell you about this traumatic appointment), when I told him that my mother was diagnosed with breast cancer since I last saw him, he asked me why I was wasting his time giving him this information. I explained that I thought it was important for him to know my family history and that I had felt a lump in my breast since my last visit with him. His response was that I «worry too much» about my health and that he was tired of it. Can you believe this jerk? He used to behave like a really caring and decent guy, but something has caused him to change in a very negative and scary way.

I never actually made it to the office, i did call to try and become a patient of theirs. The receptionist was rude and not personable at all so I changed my mind.

After realizing that my doctor was pretty much just the name on my insurance card, I decided to look for a new PCP. Unfortunately my employer has us in an HMO & I liked a specialist I see so I had my choice of about seven other PCP’s to choose from.
With Dr Hendricks’ office being in my ‘hood & being one of the only docs with a review (and a rave at that) I figured I’d give him a chance.
Awesome!
His receptionist is very kind. I ended up in a not very healthy way & so my first appointment was an urgent one. I called, left a message and the receptionist called me back promptly. She asked many relevant questions & said she would check the schedule. She called back a few hours later, with an appointment for that afternoon!
I went in, saw the doc & he took about 90 minutes with me. We talked not only about my current illness, but ongoing allergy issues and such as well.
He is incredibly polite, seems very conscientious & followed up with me later that week to see how i was doing.
I think I shall stay with Dr Hendricks for quite some time!

I wanted to change to a doctor with a small practice with a convenient location and free parking that wasn’t part of a large care system and I found just what I was looking for. Although his office is simple, his care is not. He takes time to listen and treats you as a whole person without rushing you. His office staff makes you are following up with your medications, appointments and/​or labs and they follow up to make sure you schedule your annual preventive visit. Never before have I received a call from my doctor saying it’s time to come in again for a check up, dentist, yes, MD’s no. He provided me with a copy of my recent lab tests that we reviewed together and actually had a dialogue about what it meant. So glad I found him.

Incredible experience. I had never been to Dr. Hendricks before and had an appointment scheduled for next month but got sick and needed to see a doctor right away.
The receptionist listened very carefully to me and asked good questions. Said she would call me back and she did! They gave me an appointment for the very next morning.
Filled out my papers, the receptionist, who is also a nurse, is very friendly, helpful and nice.
Met Dr. Hendricks, he asked a zillion questions, didn’t seem rushed. Took a history, asked more questions, took blood pressure, pulse, etc. Gave me a prescription for the cold and I was done. Very friendly, he made me feel relaxed and comfortable.
Everyone is so nice there. His wife is also one of the receptionists. Small office, just Dr.Hendricks. I got the feeling they really care.
A nice change of pace from the rush rush and impersonal treatment of most doctors today. I would totally recommend Dr. Mark Hendricks and his staff to anyone.