H&R Block

I went to h&r block because I do airbnb and had no idea how to do my taxes. Funny enough, neither did they! They had never even heard of airbnb before because apparently they live under a rock. I ended up having to google it all myself while I was in there to help them figure it out. Then they told me i’d owe the government $ 500, which I knew was totally ridiculous so i made them do it again. Turns out, after they actually filled my taxes in fully and completely, the government owed me $ 300.
All of this cost me $ 260 from hr block. wow. i basically did their job for them. NEVER AGAIN

The incompetence of the «tax specialist» was astounding. Took an hour and a half to file my W-​2 and 1099 form and then was charged $ 176 vice the $ 45 for the W-​2. In addition to this hefty fee, they also wanted to charge me an additional $ 35 for them to take their payment out of my tax return. Not to mention the least amount I have ever received from my tax return. This is the first and last time ever filing my taxes with H&r block.

Went in for the promotion that was running on TV: 1^st time customers, pay half of what you did with the previous year. Well, when I brought that up, about an hour in, they told me that that promotion had just ended (even though I saw ads still running on TV after). They ended up charging nearly double what I paid for the with my old accountant. There were a few times where the tax preparer was unsure about something and would defer to someone else and once where the whole office seemed to disagree (not a good sign in my eyes that the people working here know what they’re doing). After, I have had to reply to an inquiry from the IRS and H&R Block was slow in working through that with me (though I had purchased the additional Peace-​Of-​Mind service/​assurance). And there were a couple times where I needed to pull up copies of our tax return, which I was able to do easily enough on-​line, but not get signed copies of signed copies of the e-​File authorization form, since everything on-​line is labeled as a copy with no signatures, and it took a long time to finally get what I needed. I will go back to my old accountant hat in hand. Nothing ventured, nothing gained I guess?

I have heard great things about H&R block, but no company has ever deserved ZERO stars as much as this place. They couldn’t answer any of my questions, didn’t get me any money back, and filed my taxes wrong so I ended up paying more than I should have… Then didn’t refund the $ 90 I flushed down the toilet to file with them.
First of all… The guy I met with had trouble speaking English, had NO IDEA that some states don’t have state tax, Googled every question I asked him because he didn’t know… Left the office we were meeting in TWICE to go get help from coworkers asking them questions about forms… etc.
Needless to say I was not confident about the whole thing. Ended up filing my taxes because at the end of it I wasn’t aware that after the 1 hour and 20 min long meeting I didn’t have to file them… and because of the fact that I don’t know about taxes and thought they ‘must’ have been right since they are a nationwide company that does a million of these a day…
Well then I get a letter and a check from the IRS saying my taxes were filed wrong and I paid too much… Well that’s great I got a check– but they filed my Federal taxes wrong? now what about state? because that was like 3x as much as the federal one when I paid it…
After all this hassle, I call them 4 days in a row asking to talk to a manager…
The guy that filed my taxes wrong called me back… but I wasn’t calling for him. he doesn’t know what hes doing… I was calling for a manager like I asked for 4 separate times.
Finally Marcella calls me back (office manager). I tell her the situation and say I want my $ 90 back that I gave them to file my taxes wrong… She tells me that their guarantee is for ppl that had their taxes filed wrong and owe more money, not for people whose taxes were filed wrong and need money back. (really? because I gave you all this money I didn’t need to– so THAT makes sense)… and that she would «look over» my file if I want to come in there for another hour meeting to «see if its worth amending it»
How about I just get my money back that I wasted with you and go to someone who actually knows how to file taxes?
Im sure its not the entire company but this office is awful. AWFUL.

Horrible experience. They have a new system they are working with and this will be our 3^rd time having to come back in to finish our taxes because they don’t know how to use their new system. Nancy kept interuppting me and trying to sign me up for coverage I didn’t want then danced around questions I had. Such an inconvenience.

Went in and had John help me with my taxes. Very helpful & friendly staff. They even gave me a coupon! I would recommend John & will use him again.

I made an appointment to take my mom so she could file her income taxes at this particular H&R Block —i have to admit –yes, it smells kind of funky in there. However, the person who helped my mom with her taxes —she was AWESOME! A shout out to Donna Kaup. She was friendly, attentive, very knowledgeable, and had a very calm demeanor –I could tell she was happy to be there. The manager stopped by her cubicle to ask her some questions when she was helping us –and he introduced himself to us, and shook our hand… It was our first time using H&R Block here in San Diego –and I can say –without a doubt –we got great service. We also opted for the peace of mind –but this time around was $ 35.00 —I say is well worth it –just in case… Next year, I will use H&R Block again…

Knowlegable fast and friendly. Three great qualities in a tax place. They messed up a little bit but fixed the problem quickly. I have been using H&R Block for years and would not go anywhere else.

My first H&R Block experience, and my last. The office smells faintly of sewage, or of something rotting. I had an appointment, but might as well had not, as I still waited thirty minutes for someone to help me. It took my repeatedly asking the receptionist what the hold up was before he managed to let me know that the accountant I was scheduled with was just sitting in her cubicle. Not with another customer, just sitting there, surfing the internet or something. F minus for service, and eww! to the weird smell… NEVER AGAIN!

Great service, forgot the name of the lady who helped but she gave me the hook up with my taxes. Paid $ 18 to get them all done. Was a quick sit down. Great service, fast too.

I tried H&R Block this year for my taxes which are not ez by any means… i rented out my house in l.a. and I turned in my 401k… lots of fun tax stuff. My rep John was wonderful… hired for the tax season, he is a lawyer and specialist in pensions. Except for a couple of difficulties with finding an item in the computer program, he was helpful, sweet, smart and wonderful. I ended up paying the same amount I did for a professional service last year and I also opted for the $ 30.00 peace of mind coverage. If there is a problem with your taxes, something they did or didn’t do… they will pay the interest and penalties. Now I’m sure if there’s ever a problem it will be considered «my fault» but if not… this is a great service. I was really stressed about the whole tax thing this year and they put my mind at ease. Let’s face it, unless your uncle is doing your taxes and is a mastermind… how do you know how great the person your going to for the first time is? It’s nice to have the peace of mind by using a reputable company. It did seem a bit expensive but I was there for 2 hours and filed lots of forms so I think it’s worth it.