GoWireless Verizon Premium Retailer

I had A very wonderful experience at the Verizon store at Del Mar Highlands. I was helped by a wonderful employee who went by Adam Burgo. Adam treated me as family but was still very professional at the same time. He did what was best for me and what was best for the company. He made sure that everything was set to go and he got right to business. I really appreciate the help and terrific service!

I had a terrible experience with this location. Verizon failed to port over my line and my business number was missing calls for the entire weekend. I spent 5 hours on the phone on Sunday trying to get it fixed. When I called in on Sunday I was told that they wouldn’t be able to do anything. I asked for James Desimoney the store manager to call me back to discuss my terrible experience. He apparently has better things to do with his time as he has not returned my call. This place is a joke, they just want your money and don’t care if your service is working correctly.

I was extremely disappointed with the level of customer service at this GoWireless location. I will not be returning to this store for any future Verizon purchases.

We went in today and worked with matt — he talked us through my plan options, clarified upgrades, provides details on phones and patiently waited while we contemplated our purchase. This was our third Verizon visit this week and we really appreciated the excellent customer service at this location!

We have been Verizon customers for many years— but never had such great, helpful service as we received tonight from Matt. He was extremely helpful, and tried in every way to get us information on all the existing special offers which were available to us.
Jamal, was also great— helping us decide whether to upgrade our IPad with the special offer which ends in 2 days.
These guys not only are knowledgeable about their products but they are very willing to assist in a very pleasant way. Matt stayed till 30 minutes past closing time to ensure that we were satisfied with all our purchases. He is ready to be a manager!

Matt was fantastic! Very knowledgeable and helpful troubleshooting and configuring upgrade.

I would like to leave a review for Matt. He was great, helped me so much, made things very easy to understand, he is awesome, give him a raise. Thank you

Great service, VERY fast. Matt was able to answer all our questions. Best Verizon store we’ve been to!

Great customer service everyone there is super friendly. Bought an iPhone 6 plus from isaac, and got awesome deals on all my accessories! Thanks Isaac!

I’ve been going to this VZW store for years now. I have never once had a bad experience until recently where there was an issue with ordering my new iPhone 6 Plus. Long story short after having the wrong phone ordered twice. The last time I went in hoping to pick up my phone and it was still the incorrect order, Lilienne was now in charge of the process and she turned the whole bad experience into a very positive one. She wrote notes and reminders to call me when my phone was in (She even texted me from her own phone to let me know it was there.) All in all, it felt like she and the rest of her team really did their best to get my issue resolved.
Thanks for all your help Lilienne!
Thomas T.

Originally i had gone to the location in San Marcos and got AMAZING customer service, yes thats amazing in all caps because it was that good! Well when i went back they told me Isaac had been transferred to their Del Mar location.:(I need help with my phone thats been acting up so i decided to make it a mini road trip to go see him. So i went and as soon as i walked in the door he recognized me! It was cool, i told him my problem and he quickly and efficiently resolved it. Again we started talking about all things 90s focusing alot on Space Jam and it was a fun experience. Last time i saw Isaac he talked to me about the family plans. One thing led to another and i walked out with a new phone for my wife and now she’s happy! All Isaac does is make the customer happy and exceeds in customer service. He’s obviously in the correct line of work because he knows so much. ¹⁰⁰⁰⁄₁₀₀₀ ! Two hundeed thumbs up! Will definitely be back when i need Isaacs help!

I came in the other day and spoke to Issac and Jamar, they answered all of my questions and helped me pick out a phone. I love my new phone and they gave me such a good deal! I highly recommend this store the customer service is outstanding and is a lot better than the other Verizon store around the area. Make sure you ask for Issac or Jamar, you will not be disappointed!!!

Great customer service! Everyone is really friendly. Isaac explained how the edge program works and helped me choose the right phone for me (note 4). I also got a great discount on my accessories for going on their loyalty program. This is definitely the place to come for your verizon needs!

Horrible service! Do not ever go here. They lie just to get you to buy things. I went to the Carmel Valley store and got way better service. The moment I walked in the door for the first time at Del Mar Heights, there was a lady leaving who wound up yelling at them. I now know why. I shouldn’t have stayed, to be honest.

My phone arrived in January, and I had another excellent experience with Go Wireless. Matt F. worked with me to set up my phone, and he did an outstanding job.
I have never used a smart phone before, and initially had a lot of difficulty orienting to the touch screen and keyboard. He showed incredible patience and understanding and taught me how to navigate the phone step by step. He spent over an hour working with me, and wanted to be certain I was comfortable using the device and knew how to download and install apps before I left.
Thanks so much for the exceptional customer service – you really went above and beyond!

Lilienne went out of her way to help me get my new iphone and then get it set up. She was patient and courteous and it was a great experience. Well done, Thank you!

I went there to get a new iPhone, big mistake!
They give you all kind of wrong info to sell more accessories and services. They are also very pushy, put you in uncomfortable situation to buy accessories.
They told me I can’t get apple care protection on verizon edge plan which is not true. The only reason is that they have a different protection plan and try to sell that.
The person who activated my new phone did not even know how to restore info from iCloud. I had to do it myself later at home.
Go to a real verizon store and stay away from this store.

I wish I read the 2012 review before I went there last Wednesday. This store still has the same problem from 2 years ago.
The staff tried to sell me the Verizon Edge program insisting that there was no 50% payment requirement, even after I repeatedly asked for confirmation. In the end, there was this requirement on the contract.
He also failed to know that the phone I purchased can be upgraded to Andriod Kitkat4.4.2, and tried to sell me two smaller screen phones.
They had multiple processing errors for which they were on the phone with support and held me up at the store for 5 hours.
I had to leave for a meeting before they finalized the order. When I came back, they bumped the phone price by $ 50 and removed the price tag on shelf display.
They are dishonest snakes who don’t know what they are doing. Save your money and sanity. Do NOT Go Wireless.

Save yourself the headache
This is the used car sales crew of cell phones — they will lie, low-​ball, and do whatever it takes to get you to buy.
If there is a promotion, they will tell you the perks, and not mention the pitfalls — if you end up cancelling within the cancellation period, they will sneakily keep a few things on so they can still get their commission. Meanwhile, you will have to phone Verizon to get everything actually cancelled.
This is not an official Verizon store — they work off sales, and because of that, getting you to buy is their only concern.
Go to an official Verizon store.

I HAVE HAD NO PROBLEMS THE TWO TIMES I HAVE GONE IN.
I have with my phone but not with the staff. I had to have someone check why my phone was acting up tonight and the staff was helpful and knowledgable. They checked all the right things but could not figure out what was wrong being that all my settings were correct. I usually do go to Verizon on Via De Valle for any problems but not at traffic time. I would pop in if you didn’t have a huge issue.