Godiva Chocolatier

I am disappointed at Godiva…
I got the strawberry & banana kabob with milk chocolate drizzle. Fruit was not sweet at all and the banana was way too mushy. Also, it seemed like there was a lot of chocolate but it wasn’t enough. The flavor of the fruits & the chocolate were not well balanced…
I paid about $ 8 – 9 for a kabob… This was VERY DISAPPOINTING.

Walking through the mall with my boyfriend, decided I wanted a piece of chocolate. Go inside thinking it’s a little like See’s Candy so i get in line to pick two chocolates from the show case box. This awkward lady comes up and says what are you looking for today. UHHHHH? A PIECE OF CHOCOLATE. Kind of a dumb question. She then tells me to get out of line to look at what chocolates they have in the showcase which then made it weird because I got out of line making people think I was done. Took forever just to ring up my two pieces which came out to $ 3.75, pretty ridiculous for chocolate that tasted gross and service that was awkward. Ugh. Not going back.

Me and my girlfriend come to this location and only this location because they are the only location that offers the Truffelattas. Do to our new found addiction to these treats, we frequent this establishment enough that we are recognized by staff. Going in yesterday, we decided to try the Gingerbread Truffelatta and we were less than pleased with the taste. Leo was the employee helping us that day and after explaining our first ever lack of satisfaction with our favorite product, he apologized and offered us new Truffelattas free of charge. He was extremely helpful and the level of customer service we receive there each and every visit is enough to keep us coming back.

We had the Pumpkin Trufflelata and it is was delicious! I highly recommend this place whenever you are in a sweet tooth mood!

The lady was fairly unpleasant and looked irritated. Body language, tone, sighing, absence of smile and the way she speaks to you all tell you she hates being there and dealing with customers. Her facial reaction and stressed out look told me we were unwelcome and she wants to get this line down ASAP and hates a rush of people. I don’t like you up selling me without a smile or thank you or how’s your day going. Telling me it’s a big sale and I should stock up is not the best salesmanship, the way you say it out of breath in one big breath and without a smile in your voice is clearly an add on and you came off as pushy when I said no and kept trying anyway, saying «are you sure?» Yes I’m sure I don’t want any more, I’m already spending $ 5 and looked around and waited here for 10 mins. You could have asked what special occasions do I have coming up or what flavors do you like and recommend one to me. Once I decline your pushed approach and u give me a you sure, it’s not going to yield u any better results, you already lost me when you didn’t smile and called «next customer!» Like the dmv. Someone from corporate shop this store and lady so you can retrain or rehire. Doesn’t feel like a luxurious treat when you get the pissed off lady, Ive had better experiences at Taco Bell and the DMV.
And the guy that jumped off the register without saying anything when I was next, that was rude and just went to other customers who just walked in and gave samples. How about, I’m sorry someone will be right with you, or stay and help me. Don’t you see my toddler wants to go and I need to leave as he’s getting impatient.

I would give this place 5 stars if it wasn’t for the mediocre customer service and poor management. I like coming here just specifically for the chocolate ice cream cone served in the waffle cone dipped in chocolate and covered in nuts. Now several times when i have gone they have runned out of ice cream and on another occasion the ice cream machine was broken. Also sometimes they put very little ice cream for the 6 bucks you pay. This last time I went an employee there said they stopped selling the chocolate dipped cones because management said so. So stupid. This place is a hit or miss.

Horrible service! Maybe that used to fly back in the day but not anymore. Too much competition out there to coast on name recognition alone. I walked in on a whim and ordered the ice cream in a chocolate dipped cone. What I got was a plain cone (not dipped at all) with ice cream and terrible service. There’s way better chocolatiers in San Diego with tastier product and good service.

When my GF and I had a chocolate craving at Fashion Valley, it was almost as if Godiva appeared out of nowhere like a mirage in the desert. We skipped over and walked in to get a chocolate covered strawberry and a truffle.
We were greeted by a stern female employee with a tight bun who informed us to make a line at the other side of the case. Two other customers followed us and we did just that. The employee then began taking orders from anyone who walked up to the register regardless of whether they stood in line. We informed her of this, and despite not even beginning the transaction with the people who skipped the line, she rudely said ‘sorry’ and then disregarded us. We were so shocked we left and went to See’s Candies.
We are nice people who put out good energy. So saddened.

To be honest, I only come in here for the soft serve and trufflelattas! Why, you ask? Because I’m cheap and do not want to spend so much money on the chocolate here, I’m sorry!!! lol. Every time I have visited this shop, there is always a new selection of chocolates and all of such a vast variety that I can only admire from afar. They look so scrumptious — I can only imagine what they all taste like. From what I’ve seen, they get creative here with the chocolates. Straight from the presentation all the way down to when it’s in the boxes.
The place itself has always been clean and very well organized. We are always greeted and promptly served!
Maybe one day, when I have money to shell out on chocolate, I’ll be able to taste the decadence and entity that is Godiva chocolate. But for now, I am happy enjoying their soft serve and trufflelattas. The richness in their soft serve and the yummy crunch in the trufflelattas — what a great treat. It’s enough to keep this cheap-​o coming back for more! Lol!

I went back to Godiva to give them a chance to redeem themselves and on this trip they sure did. Valarie was extremely friendly and made the experience pleasurable. She even gave us a sample of ice cream. Maybe she was having a bad day the last time I was in there, but not today. Hopefully my next visit is just as good as this one :)

Recently visited my favorite chocolatier to purchase a drink and I was incredibly disappointed. I’ve been a fan of Godiva’s decadent shakes for years and now they’ve turned into «Trufflettas (?)» that taste nothing short of disgusting. Not only was the service horrible (the woman at the counter spoke to everyone with the WORST attitude and it felt like she was trying to pick a fight), but the drink was watery and tasted like ice chunks that took away any existence of chocolate in my cup. I didn’t have the creamy taste or pieces of chocolate melting into my mouth like the decadent shakes had done for years. PLUS, NO ONE WAS SMILING IN THE STORE — employees or customers! There wasn’t even the traditional welcome or hello.
What a way to ruin this place for me, Godiva! Waste of my time AND my money. If I could give zero stars, I absolutely would.

This shop has amazing Godiva drinks. I have tried the hazelnut and lava cake drink which both tasted scrumptious. These are the store i wish I didn’t get sick on milk or i would be here everyday ordering more.
The chocolate here are decadent and made of high quality ingredients. I love seeing the chocolates in different shapes or in holiday themes such as the bunny for easter. If you join their free membership you get, i think, a piece of chocolate a month so anything free is good in my book :)
Staff here are friendly and was willing to answer any questions i have. Since this store is in the mall parking can be easy or a nightmare. It really depends if its a shopping season.

Is it so wrong that I enjoy the Godiva ice cream so much?! Lol ever time I come out to fashion valley I always get a dark chocolate ice cream in a waffle cone. Idk its just my thing haha
The shop itself is nice, cozy, and well maintained. The workers are all nice and know their chocolates very well.
The only thing holding this back from a 5 star is that sometimes the dark chocolate ice cream comes out light colored and doesn’t taste as good. Not sure if it had to get colder in the machine or not, but I’ll still eat it lol

I would just like to understand how one could be so miserable working in a chocolate shop? The male manager is very friendly & nice, and so is one other associate (can’t remember her name from S.F.), Urhonda on the other hand, should consider career change. Possibly one where she doesn’t interact with others since she is so unpleasant, unfriendly, and clearly doesn’t like her job. The chocolate is amazing and it’s unfortunate the product is now jaded by an ultra grouchy employee.
PS what happened to James? He was so nice.

I’ve come to this location about twice a month for the last year. I walked in this past Tuesday and for the first time since I started shopping here can I say I honestly had a 5 star in store experience.
Letticia made me smile from the moment she greeted me. There was a problem with my rewards card and we weren’t able to figure it out the «why» behind it but she made sure to get me a free piece and that I found everything I was looking for. I came in the next day because only because I saw she was working.
Great people make for great experiences. Thank you Letticia, I’ll be back!

No doubt, best chocolate in the world. You can’t say nothing negative about this chocolate.
About the place? Nice, good quality and professional staff

Godiva’s soft serve debuted a few months ago (and perhaps even longer than that, but I first heard about the soft serve a few months ago), and since then, I’ve been itching to try it. I’m not sure if all Godiva stores offer the soft serve option, but I was thrilled when I saw a picture in the window of this Godiva store, advertising the elegant soft serve whipped up in a chocolate-​covered cone.
There was no one in the store during my trip to Godiva, so I had the full attention of the two employees behind the counter. I learned that Godiva soft serve is available in three different options – vanilla, chocolate or swirl – and you could get the soft serve in a waffle cone (milk chocolate-​dipped, dark chocolate-​dipped or with nuts) or in a cup. Now, I usually get my soft serve/​ice cream/​frozen yogurt in a cup without fail. But, I wanted the full Godiva experience, so I chose the dark chocolate-​dipped cone.
After some contemplation, I settled on a swirl (so I could taste both the vanilla and chocolate flavors) in the dark chocolate-​dipped cone. The soft serve comes in one size for a set price of $ 6 (regardless if you get it in a cup or cone … I figured I might as well make the most of my money and get the cone). Again, since I was the only customer in the store at the time, I didn’t have to wait long for my sweet treat to be prepared.
I went outside the store to enjoy my soft serve, and I only had time to take one picture of it on my phone before the soft serve began to melt and drip onto my shoes. I had to hurry to keep up with the melting soft serve – which is why I generally dislike cones – but I can’t complain about the soft serve’s consistency. Smooth and creamy, it felt like velvet was going down my throat. I liked the swirl blend — I could distinctly taste the dark chocolate flavor, but it was balanced out with the creamy vanilla. Though I don’t mind a stronger chocolate flavor, I was glad to sample both. The dark chocolate cone was a treat – I only wish more of the cone sported the chocolate coating – and I found the cone to be nice and crisp, save for the softer areas that was touching the liquidy soft serve. I managed not to make a complete mess while eating … though I did have to run back into the store for some extra napkins.
The verdict: soft serve from Godiva is a must-​try, if you’ve never gotten it before. I can’t say I liked the chocolate flavor over the vanilla flavor (though I do tend to prefer chocolate over vanilla), and I appreciated what both flavors brought to the table. The soft serve’s consistency is near perfection – it’s creamy, refreshing and smooth, and I enjoyed every bite. Just be forewarned – this soft serve melts fast! This was the only part about the treat that I didn’t like, as I felt like I had to rush to keep up with my rapidly melting cone and couldn’t savor every lick. Was it worth the $ 6 price tag? Yes, to taste Godiva soft serve, it was worth it. But I wouldn’t say that I would get this treat on EVERY trip to the mall … perhaps only once in a while when I’m craving that velvety, creamy soft serve. But, since I’ve already experienced the Godiva waffle cone, next time, I’m getting that soft serve in a cup.

Buy 6 get 1 free! Get here now…

I didn’t get his name but whoever was working on Saturday September 6^th around 12pm (not the bearded guy) wasn’t friendly at all. There’s usually really nice people who at least smile at you and greet you when you walk in to a Godiva but this guy probably pretty much ignored us until we asked about ordering a milkshake. He had a smug look on his face and the tone of his voice sounded like we were bothering him or something. Like damn, all I wanted was a milkshake…
I got the hazelnut truffle shake and it was pretty good for the most part. I wish that guy blended it a little more because there were some really big chunks of ice in my shake but other than that the shake was pretty good.

Just so I get it out there, I don’t really eat sweets so I can’t really tell the difference between Godiva and gas station $.75 chocolates.
The reason I came in here is I was leaving my last job, no one knew about it, and I wanted to get something nice for a coworker who’d always taken care of me… the fact that she has a «massive crush» on me — so she confessed some time ago — might have had something to do with it, but that’s beside the point. She is a true chocoholic and she was always asking me to get her a chocolate cake from Godiva.
So I walk in one sunny Friday afternoon and man, this place is tiny; the store is about the size of my sister’s shoe closet. It’s just three employees and three customers in additional to myself but it’s really cramped in here.
There’s a guy awkwardly asking all incoming patrons if s/​he would like to try a sample. After asking me, he thoughtfully adds that it’s free. Well, that’s good to know that Godiva decided to keep good on its word and keep the free samples free. I politely decline and he looks completely confused. After all, what person comes into a chocolate store and turns down free chocolates, right? Yeah… this weirdo.
So I scan the shelves for that chocolate cake and I notice that these effin’ things are expensive! $ 36 for a sampler set of 12 chocolates? That’s $ 3 a piece about the size of a quarter! I’m guessing the choco– snobs are sadly shaking their noggins at my ignorance of fine confectionery but hey, I warned you I don’t know chocolate from chicken poo.
I also notice that there is a display case of a– la– carte chocolate items. Within the case is a platter of chocolate covered strawberries. Now, typical strawberries being about one to one and half inches in height, maybe same in width. These monstrosities boast five inches of towering stature and at least two inches in girth (oh yeah, girth… women seem to associate chocolate covered strawberries with sexual references so why not?). I mumble to myself that those aren’t strawberries; more like strawzillas. The cashier, who is obviously a choco– snob — glaces at me sideways and comments, «Yeah, they’re $ 7 a piece, though.» Now, is he trying to tell me that that’s a good deal? Or that my Old Navy shirt, Chuck Taylor shod self couldn’t possibly afford these chocolate– fruit behemoths?
Whatever.
I ask the cryptic snob if they have chocolate cakes. He stares back at me, slack– jawed, and whispers, «Chocolate… cake? Chocolate cake?» I look around once more to make sure that I am, in fact, in a chocolate store, and reply with an encouraging smile that yes, that is what I said. He stares back at me some more and says, «Umm no… cake… no. We don’t uhh… do cakes. Maybe Albertsons has chocolate cakes.»
Well, thank you for that little gem of a knowledge; I’d have never known that a grocery store sells cakes.
Helpfully, he adds, «Maybe you can look online…»
Awesome! I’ve always wanted to have box delivered to me — if how my sister received flowers from me via 1800 Flowers is any indicator of the care our parcel services take with packages — with chunks of expensive melted chocolate cake smeared all over it.
I’m starting to feel claustrophobic so I quickly pay for the overpriced box of underwhelming sugar and pop myself back out of the choco– snob zone.
My impression: meh.