Gap

Yes, it’s disorganized. Yes, the lines are ridiculous. Yes, some items are cheaper online. But I keep coming back even though it just seems like a tornado just passed through the store. They don’t push their credit card — at least none of the sales associates that I’ve encountered. They actually acknowledge their customers even when it’s super busy. I haven’t had any problems with this store. I only give it 3 stars just because of the crazy lines and the disorganization.

I visited this store on three occasions in the past 6 weeks just to make sure I got things right before typing up my review.
I’ll get right to the point: the people working the registers are PAINFULLY SLOW at what they do. I’m not sure if they are new hires who haven’t gotten the hang of things, or if they actually do not care about the line that has formed and the irritated people waiting to check out. To make matters exponentially more irksome, on each occasion of waiting more than 15 minutes to get to the front of the line, a very self-​important looking «busy» manager type passed the line several times and noticed the lack of movement but failed to help open another register or address the issue in some other way.
I will honestly avoid this store next time at UTC and opt for online shopping instead. Get it together, Gap!

This store is a great example of why people choose to shop online. Messy, unorganized and no one to help or answer a question. To add to my list of disappointment the prices for the same item were higher online than in store. Really Gap? You are official off my list of who to shop since your business model is not even close to being relevant in 2015. Customers vote with their dollars Gap. I now understand why everything in your stores are 50%off. SMH

What a horrendously managed store. There are at least 30 people in line and two registers open. I’m writing this as I stand here. 25 minutes now. Meanwhile the apparent manager flits around and sent help away to do who knows what. Unreal. Wake up Gap. Don’t have a big sale and not staff for it.

GAP UTC … Millie is an amazing manager and can help you for all your needs. THE CLOTHING IS VERY WELL made and kids look great. Have kids and adult clothes. Great Sales too. The support the San Diego Casting and Arts foundation.

I normally really like the Gap, because it’s pretty consistent all around. I know what I’m getting when I shop at the The Gap. Some are better than others in regards to organization, friendliness and availability of staff, and cleanliness of the fitting rooms.
This Gap is mediocre. I’ve only been in once, so if my position changes I’ll update this review, but if you’re looking for a huge store that carries a lot of inventory, this is. not the location to go to.
The shirts and jeans were strewn about and the store was really small. I was surprised by how small the inventory was. It was also really unorganized, and the store, despite being very small, was understaffed. No one was by the fitting room to help customers if they needed to try something on.
The men’s section is on the right as you walk in, the women’s is in the middle, Gap Body is at the back of the store and Gap kids is on the left. It seems like they were trying to fit too many departments into one small retail location and it doesn’t work, unfortunately.
The checkout/​registers are awkwardly positioned in the middle of the store, so people standing in line to check out end up blocking the entrance to the fitting room area. The interior was not designed well, so it feels cramped and unorganized.
Then again, The Gap always has good sales, so that bumps this from a three star review to a four star review :)

i tend to do all of my shopping online… not a fan of actually going to stores. but it happens on occasion. I had to come to the mall today so i brought an item to return to the GAP… i have never been in this store before today. i exchanged my item for the proper size and saw that there was a clearance rack (i love clearance racks!)…addtional 50% off all clearance… sweet.
scores a couple of amazing deals (final sale no returns = even cheaper than cheap).score!
i just may be back… while online shopping is so much easier… there are deeper discounts (but harder to find) in store…
thanks gap for making my exchange so easy and a wonderful shopping experience (then i went next door to banana to check out their clearance rack)

So I don’t REALLY go clothes shopping although lately I’m finding it not as boring as I used to think…
I was walking around UTC and saw that they were having a 40% off sale. AND it was marked on things that were already marked down, sweet!
Definitely the men’s section is smaller than the ladies, but it’s not bad. Lots of shirts, polos, button downs, jeans, colorful pants. They’ve got some nice stuff. I just bought some sleepwear pants (is that what they’re called?).
The lady at the register was really nice and friendly. I asked her how her day was going and she gave me the «truth» answer, not just the «I’m good!». Yay for honest people! It’s funny how just a simple conversation that’s unexpected can make the day that much better (despite the conversation not being about the best day ever…)
Although I would probably only shop here the next time they have a sale mostly because I’m not ready to spend money on clothes. but I wouldn’t mind browsing around and trying on some different clothes that I’m not used to wearing heh.

Don’t usually shop at gap, but when I did it was just like shopping at banana republic.

Customer service is excellent! Eduardo, Andrea, Jenny, & another Andrea — all terrific. I buy alot of Gap clothes for my 2 sons — very durable, great quality and if you buy on sale — great price. I can shop anywhere, but I go back to Gap for the customer service.

This GAP has got to be one of the best in San Diego. The clothing is always neatly arranged, and they have a variety of sizes available. This store also has GAP Body attached to it, in case you need some fancy dancy underpants to go with an outfit.

Always a sale…
This time, got a hoodie for 50% off.
The perfect Christmas present for $ 16.
This store has clothes not organized, but can you really control all the kids running around?

FU Abercrombie, w/​your stuck up service and your stuck up sales ppl.
Well HELLOOO Gap! I haven’t been here in YEARS. Always felt their clothes weren’t the greatest of quality and the prices were so-​so.
Came here late yesterday b/​c i had put some stuff on hold.
NOTE: they really ONLY put your stuff in their ‘hold’ closet for no more than 24 hrs. I, unfortunately, thought that they might have forgotten to put MY stuff back but alas, nope.
So came back 2 days after I put my stuff on hold. The ONE top I really wanted so bad had already been put back on the sales rack and I guess sold. The top was only $ 12. The 2 girls working that night, Kristen and Vannessa, were UNREAL. They saw how badly I wanted this top and called at least 10 other GAP stores to try to locate, did I mention $ 12 (ON SALE), top. With my head hung low in shame, I whispered ‘thank you’.
Good part is that I managed to find a few other things on sale that Monday and lucky me, everything on sale was an additional 50% off. I asked if they market that or email ppl but they said no, they at times do random sales to possibly compete w/​other vendors or attract more customers that particular day (or days). So i suggest either getting on this location’s mailing list or calling them every once in awhile to inquire about any in store promotions.
I bought a few items that I can’t wait to try on. And Kristen is still tracking that $ 12 top for me. I know it sounds cheesy but sales ppl like her and Vannessa make this world a better place (especially when financial times are tough for most of us).
Note #2: I have a Discover credit card and you can use your cash-​back points to buy a discounted Gap gift certificate.
Note #3: The same company owns GAP, Banana Republic, Old Navy. So you can use your gift cert (I believe) in any of those stores!

Dirty. Disorganized. Leaves me Disappointed.
When I think of GAP, I used to think quality. Over the last few months, I have changed my mind.
This store was a mess – clothes everywhere, some things still in pristine condition, some things stained, marked, damaged. The staff was pleasant but seemed distracted, never gave me the full attention I needed and there were only two other customers in the store. The store itself needed a good once over. Dustbunnies are not normally part of my preferred shopping experience. Do we not pay people to clean anymore?
My mother-​in-​law purchased several items on this trip for a family photo shoot and four of which were damaged we discovered upon closer inspection. I washed a tee as I normally do before allowing my daughter to wear it and we discovered a small hole in the fabric on the shoulder. Most likely a mill defect that went through. Two cardigans and a sweater need mending after being worn for a hour for family photos. Bad stitching is to blame here. You can see the poor sewing from the inside.
I’ll pass on GAP in the future. For the price, I can have these items handmade and done right.
Especially since my contact with customer service was a slap in the face at best. No resolution offered.

I was calling around to find a pair of sandals my sister was dying to have for her birthday. and of COURSE they happened to be sold out everywhere. This was the third store I called and was starting to get a little bit frustrated. They were so friendly on the phone, not like the type of employees who just want to get you off the phone as soon as possible. This was the first store that let me know what the computer system showed so I could find a pair in the area and really seemed to care. Thank you!

This store always has decent styles at good prices. That pretty much just sums it up. You’re not going to find top-​of-​the-​line designs here, and you’re not going to find anything dirt-​cheap, so it’s a great place to go to if you’re looking for the middle ground.
They have a guy’s side and a girl’s side, split down the middle of the store. The girl’s side also connects to a GapBody where you can get gym clothes (mostly women).
Minus a star for customer service. Carried around an armful of clothes, and many workers saw me, but none of them asked if they could either put them in the changing room or hold them at the front counter. This is usually done even if you’re only holding a couple items at most stores.

9.97 bras?!
Not just during a semi annual and annual sale like Victoria’s Secret.
Cheap bras galore… and not the cheapo, wire-​will-​poke-​through-​and-​stab-​you-​after-​you-​wear-​it-​once kinda bras.
Are you an A, B, C, D, DD? 32, 34, 36, 38, etc? Need a bra? Extra Small, Small, Medium, Large, Extra Large? Maybe some panties? sleep wear?
«indoor shorts» aka shorts-​for-​sleeping-​in for only $ 4? sweet. Boxer-​like that even guys could wear them, but I don’t recommend it. ;)
Convertible bras, cotton bras, t-​shirt bras, racerbacks, sports bras? adhesive backless&strapless bra? So many to choose from.
I usually go just for the sale items, nonsale items are just as pricey as VS but I’m sure some of it is worth it.
$ 1.99 for panties? ALRIGHT!
Also the dressing rooms are pretty neat. The lady told me to just go right on ahead, and find one that was open. Full doors = 100% privacy. Lots of knobs to hang stuff on.
They also have lotions and sprays on sale, some of them didn’t smell so bad. Good actually.
A lot of Gaps don’t have a GapBody connected to them, they just have little corners where they sell intimates. So if you’re ever in need of some good bras or panties go to GapBody.

Being the secretly cheap (but still fashion-​conscious) shopper that I am, this is THE place I go to get underwear basics. I have found some ridiculous deals in the back of the store by the dressing rooms — bras (from lacy stuff to functional nudes) for $ 11.99, and bottoms in the chest of drawers for $ 1.99. Woohoo! Also a great place to pick up some comfy PJ’s.

I love this place. They are really nice. You can buy really cozy stuff here. This isn’t a place where you buy bedroom bras, but they still are pretty cute. Just think of it as Victoria Secret without the word PINK written on everything. Their majority of their perfumes are light too. Just got the LoveShack spray. Got many compliments on that one. The girls who work here are really helpful.

This shop is a cozy, yet mellow small shop for a female who feels that comfortable cotton underwear overrides the very popular Victoria’s Secret’s fashion forward designs. If you’re not much into lingerie, but want comfort, yet don’t want grandma style, then check this place out.
Located in UTC mall next to the Gap store.