GameStop

Wow! So upset waited in line for almost half hour them when I got to the front she said card did’t go through. I called my bank amd they said it should be working. Now back in line long line.

Taking forever. One lady working and she is taking her sweet a$$ time. Quick visit turning into a 30+ min wait

When I need any games or accessories I go to this store and buy. I usually run into Don and he’s always full of energy and knowledge. I have never experienced any problems with Don and have been very satisfied with the service.
However, the reason why I ranked this store a 1 star has more to do with two employees that didn’t just drop the ball from a customer service perspective they also lied when they could have just admitted that they don’t know how to help and to come back next day and speak to Don.
— On 08÷21÷15, I drove about 25 minutes from where I live to get to this store. As you can tell, this is my favorite store and I purchase here. A few months back I pre ordered Black Ops III and overtime I lost the receipt. I didn’t get a chance to submit the beta. So I stop by the store to speak to one of the employees regarding the situation.
1^st employee that I ran into told me that when you lose your beta game stop cannot help. She stated that I have to call activision to get a new beta code. I almost believed her until I asked her how long have you been working here and she mentioned that she’s been working at the store on and off. So I decided to google some stuff and found out that activision said we need to go back to the retailer from where we purchased. I showed the employee the facts and she responded with that’s weird I wouldn’t know how to do it. She indicated there is another employee that’s in the back but didn’t bother to ask.
She stood there staring at me saying I don’t know how to help you. And that she doesn’t know if she is allowed to do anything to give me beta. I told her maybe you should cancel my order and reorder it so that I could get the beta code. She said she’s not sure if she can do that.
The phone rang and a customer asked her a question to which she said let me check. She put the phone on hold and walked to the back of the store and entered the room… And pulled out another girl that works there named Chelsea.
I was appalled at the fact that she couldn’t even answer my question and did not even think once to ask this other employee for help and yet a phone call convinced her that since she doesn’t know the answer she should get help from Chelsea.
Anyways, I told Chelsea my issue and how GameStop should be able to help. Chelsea said «oh the beta is no longer any good for Xbox 1 because activision stated that they will not issue any beta for xbox1». I asked her are you sure about that? She said she’s positive and the other girl was in agreement. I told her I drove from Escondido and I would be very disappointed if I find out that wasn’t true. She said she heard many of her clients confirm that activision won’t do any beta for Xbox1.
Since she made that comment. I took it as is and left. When I got home I contacted activision through Twitter and community form. I got an answer the next morning in which they wrote that it wasn’t true. Now I’m livid and upset at the fact that I had to deal with this situation and left a bad impression of GameStop.
The next morning I went back to gamestop and notice Don was there. I was going In to cancel my preorder and cancel my membership. I told Don what happened and he said that he never heard of such a thing and that all he needs to do is cancel my order and do it again. It was very easy, fast, and simple. However, I am just so angry about being lied to I am still thinking about the terrible service at this store.
As for Don, he is a great guy but he needs to learn to empathize with clients especially when they’ve been misled and misinformed. I didn’t mind but I know if Don was someone else and they didn’t empathize with my situation and apologized for the lack of information I would have left.
Gamestop Please teach your employees to not lie or misinform clients when you don’t know the answer. Just state that you don’t know and let your clients know that if they come back tomorrow there is a well experienced employee who could service their needs.
Chelsea, don’t believe everything people tell you. That’s how rumors spread and that’s how you lose credibility. You are a great person but if you don’t do your own research people will never trust you nor believe anything you say.
New employee — it’s okay to not know everything but please ask others around you for help. Don’t just stand there and smile. If your colleagues can’t help than leave it to management.
I will never go to this store again. I’m going to take my membership to best buy from this point on.
The only valuable person at this store that I’ve ran into is Don.
Thanks,
Moe

To be frank, I have mixed feelings as I write this review. I spent 15 min in line behind a young man that obviously had the hots for the young lady at the register. He spend the entire time asking her to look for ‘this’ and ‘that’ title; as he went on and on about how good he was at an endless list of games; then bragged about being in here 4 times in the past week alone; and how he can afford all the titles and game units because of the good job he has. If I could rate customers… 1 star baby!!! Or ask her out, maybe I’ll throw you another store.
That said, the young lady was kind, patient, unbelievably knowledgeable and stayed focused on answering his questions, upselling promotions and cross-​selling based on his replies. She was obviously well trained and professionally pleasant (rare in Game Stops).
The store was laid out well, merchandised effectively and kept clean. I have 7 kids (of them 6 boys ranging from 15 to 4) and I travel for a living, so I spend a lot of time in Game Stops across the country. As far as customer experience, I am a bit of an authority in that space, so I can assure you, this is a pretty well run shop. BTW, 4 out of 5 stars for the young lady not using a bit more savvy controlling the cash wrap and moving the gamer-​Romeo along.
Very well done Carmel Mountain. You mind lending out your store manager to some of the Northern California stores? I can think of a few on the Peninsula and the one in Dublin that could use some help. ;-)
And take the knucklehead with you! Lol

Terrible experience at this location. Displeased with the staff and the management; falsely advertised events and lie about product pricing.

This location is my back up location if the game that I want is out of stock at the other locations. This location always seems to have hard to find items in stock. The store is well organized and the workers are very helpful. Customer service for me every time I’ve been here is top notch. The workers have answered all my questions and have even offered me release dates of new and upcoming games that they might think I am interested in.
They seem to have a lot in stock for all the different consoles. As I’ve said previously, this location seems to have stock when the other locations don’t. Parking is plentiful at this location. I’ve found parking every time I have been here. Come on by and check out this game stop, awesome customer service and awesome selection of games.

hire more help!!!

GameStop is hit and miss depending on who helps you out. I’ve always gotten great customer service from Anthony, so I’m confused about other negative reviews that name him… He’s always been helpful and awesome at answering all my questions, not to mention knowing how to combine products to get the best deals.
However, I’ve also gotten questionable service from there as well. First off, they usually seem understaffed, with long lines and all employees occupied at the register. One time, I went in with my sister and we asked any employee for an «adventure game». When he asked for a little elaboration, I said we wanted a game that had missions to complete but wasn’t heavy on fighting. He looked at us like we were stupid, said he had no idea what we wanted, and said he couldn’t help us. Days later, when I asked Anthony, he quickly rattled off at least 5 games that fit my description.
So, as I said, you can potentially get great service here, depending on who helps you. However, you’re probably going to be most satisfied if you already know exactly what you want before going in.

I’ve been in this store the last 3 days. As a parent I can only tell you…
Day 1: wandered around with my son to figure out which games would be of interest. The counter seemed to be moving slow and you can tell by the expressions on folks faces they weren’t very happy. Left and came back the next day.
Day 2: finally decided on a game and only to find someone fuming with smoke coming out of his ears as he’s pissed at the service. Apparently the gentlemen was there for over 30 min. Not a good sight to see when you have your kids. He was a customer and deserved better.
Day 3: went back to the store to request for refund on a game we just bought. Clerk said we can only give you a store credit for $ 2 for a game we never played that was bought for $ 20. The refund policy was obviously dedicated to different type of consumer. As a parent who’s kids are starting to like video games this place just doesn’t fit the bill.
I gave it only 2 stars for game selection and location from my home. Otherwise, I could spend a better time online purchasing things for my kids without the attitude, wait time and silly refund policies. There’s better!

Not a bad store, but the parking lot is something that even Dante couldn’t envision in his 9^th Circle of Hell. This place is usually not too busy, if you can get to it… I’ve never had a problem with employees, but I usually find the people that do seem to find them every where. My only caveat is not with the store, but with GS’s buy back values. My son had 9 older titles to trade in. I looked up what it would cost to buy them used on GS’s site and it was $ 125+. They offered me $ 22. Most pawn shop scum will offer at least 25% of what they think they can recover. Need I say more?.

I felt compelled to write a review after Anthony assisted me today. I just had some quick questions and was curious about a clearance section for cheapo games, and he went above and beyond to help me out. I just read another review that said the same thing about the guy. Very engaging and helpful.

Every time I go to this location a guy named Anthony helps me who is always patient, efficient with transactions, and he makes good suggestions.
I don’t know him personally, I just felt compelled to mention him after looking at some of the reviews complaining about customer service.
I actually prefer the Carmel Mountian location for this reason even though there is another gamestop equally close to my home.

Typical GameStop. SLOW customer service and take forever to make it up to the cashier. Seems every GS I go to in San Diego County has this problem. Looks like they’re always under staffed.

**update**
I spoke with the district manager for this location and he was very professional, understood me every step of the way. Offered me a discount upon check out on my next GameStop visit.
I’m glad that I got to speak with him about this issue that’s been going on, so hopefully he can fix some things around this particular location.

I don’t love Gamestop, nor do I completely hate it. The place is fairly organized and easy to navigate. The employees are a hit or miss, thankfully the majority of the people I’ve talked to are really nice and knowledgable about the upcoming video games. There’s only been one time I came into contact with a rude employee here, I try to avoid her when she’s working.
Every now and then you’ll find a hidden gem. For example, my boyfriend and I found the scariest game I have ever played, Fatal Frame! And it was pretty cheap, too. I beyond surprised that they had it here, and they only made several copies when the game was first released.

I repeatedly told the clerk that I could obtain that latest version of a game console for $ 136 with a Cyber Monday special I had at another store and that I was only interested in trading in my old version of the device if I could get a bargain and pay $ 80 or less. I explained this repeatedly. The clerk told me that was about what I would pay if I bought a used copy of the latest version of the console while trading in my old version.
So after completing paperwork, registering for a GameStop account, giving her my credit card and telling my kid that I thought we had gotten a good deal, I looked up at the register and it said $ 123.
The woman explained that the $ 80 price was for the used copy of the latest version of the console, but that she had rung up the $ 114 for the refurbished copy of the latest version of the console. $ 123 included tax.
Why did she ring up the refurbished console? Because they didn’t have the used copy in the store.
Bait-​and-​switch? Complete incompetence? A little of both?
I don’t know. But I want a half-​hour of my life back.

I was in the store today, to check out the new call of duty game for my husband… Let just say, I have no idea about video games. I was kinda of intimated going in because I have no experience in the video game department. Well the 2 people on duty, we awesome and friendly! They helped me figure everything out! I will be coming back in the future!

i usually go to this gamestop when I’m in the area. great game selection and organized although sometimes i have trouble getting help. I cant complain though I’v always had a good experience every time I go there.

Great selection of games, but one of the worst Gamestop stores I have ever been to. Customer service is a foreign concept. While waiting in line, the clerk spent close to 20 minutes discussing a new game coming out, but was not helpful when I asked questions about games for younger girls. I get the impression they aren’t fond of female gamers either.
I no longer go here, I drive to the Gamestop at the mall. The knowledgeable staff makes up for the smaller selection of games. And they always take the time to answer my questions.

Our recent visit to this store has prompted me to post this review. Our son wanted some new games and they had a used game special going on. We had some concerns on the game content for our 13 year old and the staff was very helpful point out what to expect in each game. Some we thought might be ok we quickly put back based on there comments. One of the games my son picked out the guy found they had one of the used games was in a collectors edition box and gave that to him instead for the same price. He did not need to do that but he did.
These guys have always been nice but this time they went out of their way a little more and during a busy time as well. Thanks guys.