GameStop

WE love the employees at this store. Other stores are bigger but the goth dude is so cool with my kid and Stephanie really, REALLY knows her product. She completely spelled out everything I needed to make the system work they way I want it to. Always helpful and courteous!

Universally the slowest store in their entire chain puts me up buying from them entirely

Went in to get help with what I suspected was a bad power supply for my XBox 360. The woman at the counter invited me to bring the XBox and power supply back in for testing. When I returned, she tested the XBox on a known good power supply and determined that to be the issue. I bought the power supply and the kids are back to gaming. I didn’t expect this level of service from a video game store, and needless to say was pleasantly surprised!

Stopped in here with my God Daughter after eating at Ototo. She wanted to check out the games they had and it was good because I could get an idea of what to get her for Christmas. She is a fan of Halo and Minecraft.
We weren’t greeted when entering like we’ve been in the past, but it wasn’t a big deal. Both employees appeared busy with helping other customers.
They have a huge variety of games, consoles, and other electronics both new and used. Pretty much like any other standard GameStop.

Gave me a damn ps4 code for a map pack that I needed for Xbox one where’s the attention to detail

STEPHANIE!!! She is the number one reason I would visit and recommend this location to my friends. She was incredibly knowledgeable, patient, attentive, and helpful during my visit. Thanks again for all of your help!

Went in today 1÷5÷15 early in the am to ask about selling my ps3. Before I asked I was greeted by the young lady working there, she was assisting some guy with headphones. She seemed on top of it, greeting everyone in the store and asking if they needed help. So my problem with this place was certainly not the service but the policies that she has no fault in.
She said they were buying ps3’s for $ 30…then made sure to state the fact that it had to have the cords etc etc… I’m thinking for 30 friggin bucks you’ll should be happy I don’t punt it through your store window! That’s beyond ridiculous, certainly didn’t expect much for the ps3 but damn 30 dollars!!!
I gave the place 4 stars solely on the service given by the young lady there which again she had nothing to do with my problem.

I had come here wanting to get the new super smash bros brawl for the 3ds. I had a gift card with some leftover money that I planned on using. I didn’t have the physical card, but I have the card number and code and was very ready to make my purchase with what was leftover. Upon purchasing however, the guy upfront at the register told me he couldn’t accept a card number or code and that they had to have the physical card. I asked if he was sure and he insisted its always been like that.
This to me appeared as a bunch of bullcrap! I have gone to gamestops before where they accepted the card number and code and just punched it in and the process worked just fine. I’m very positive that this guy was just being a lazy worker and he kept insisting he wouldn’t take my card number. Absolutely horrible customer service. This guy was an awful worker who didn’t seem to know what he was doing. I left very angry and unhappy. Never coming back here and I hope that guy gets fired.

Thanks for all your help tracking down an iPod classic for me Stephanie! You kept in me in the loop and communicated. Thanks!

I like to come to game stop when I need a new game for my x-​box this place always has the most recent games and the customer service is really friendly they make sure your well taken care of they even gave me a discount

I had one of the weirdest phone calls I’ve ever had with this place. I called up looking for a kind of obscure game that was proving to be hard to find. The guy immediately asks me «is this Eric?» when I ask about the game. I tell him no, it’s not Eric. He asks me three more times in the conversation «Are you sure you’re not Eric?» To which I respond every time, «No! I’m not Eric.» Eventually he said «Yeah we don’t have it Eric.»
It’s really weird that the guy answering the phone refused to believe that I was telling him the truth. But at least he gave me the answer I needed, so that’s the only reason I’m not giving this place one star. I shouldn’t have to tell you four times I’m not someone named Eric. What a weirdo.

Came in wanting to trade my ps3 for store credit. The guy helping me (if you would even call it that) takes a look at it and says to me in a condescending attitude that he’s going to have to charge me a $ 40 refurbishing fee to clean it up. He then suggests I take it home and wipe it down with a cloth unless I want $ 40 bucks less. I understand it was kind of dusty but I could have easily wiped it down at the store if they handed me a wipe and it would have been fine. Furthermore he barely even looked at the thing to asses the refurbishing cost. And seriously $ 40 for a wipe down, come on. Needless to say I thanked him and left the store. Thanks for nothing.
Store on Clairemont Mesa was way more helpful.

Lots if games. It’s great when you can preorder new games and systems too.

This GameStop on Balboa Ave. in the Balboa Mesa Shopping Center rocks! I always pre-​order all my games here and go to MOST of the midnight releases! The staff consists of a bunch of nerdy gamers like me, so we always get locked in conversation about upcoming games and ones that we think are super cool.
I hope this place stays open for awhile, because I’m definitely coming here once every couple months for the next big RELEASE!