Forever 21

I was charged twice for the same item during my last visit. I didn’t check my receipt before I left the store but noticed the mistake later that day. I phoned the store and received 3 phone calls in relation to the error and promised a check to rectify the error (chose this option so that I did not have to make a return trip to have the money reimbursed) and received that check about 10 days later. Can’t tell you how relieved I was that this turned out as well as it did because I am a huge Forever21 fan and this is just icing on the cake so far as I am concerned. Thank you Forever21.

The girls in the fittingroom can’t leave the fitting room unless there’s two or more in there b/​c it’s busy. It does take 5−15mins to grab a size for you, for the store is HUGE and VERY busy most of times. The associates do try hard to make everyone’s shopping experience a great one. Their customer service may seem something they lack, but they do have a lot on their plate. Also, shout out to the girls in the fittingroom! They acknowledge each customer even if they have A LOT of clothes to sort.

I never knew there was an entrance downstairs on the side until my daughter showed me. She was looking for a coat. Selection was not there. They had a bunch of sweaters and ponchos. Maybe we need to come back and really dig or it could just be after holidays and nothing much available.

A lot of selections for both men and women and yes this a factory clothing not a store. Please read the return policy before you shop here. How can a company that cares about customer’s satisfaction tell a customer that since the company can not do a return, they can «discard» the items for the customer? Store employees must wear the same clothes or similar that they sell inside the shop, however some of male employees dress like demented panhandlers off the street.

I love the clothes here, but customer service sucks! My mom was standing in line at the fitting room and 3 associates were busy engaging in conversation. They looked at us SEVERAL times and continued to talk. Eventually, my mom got a room.
May I add how DIFFICULT it is to find clothes here?! There is NO method to their styles. So if I needed something in the fitting room and asked the associate for a different size, it would take FOREVER for it to come, or they’d tell me there was none available. And, of course, I know that there are SEVERAL sizes. Forever 21 needs to organize their clothes according to categories and train their associates a WHOLE lot better so that they’re not just telling customers that the item is unavailable. Perhaps this is why they call it FOREVER 21! It takes FOREVER to get good help!
I actually complained about a size once before and the manager told me that if I ever needed a size, to ask a manager. REALLY?! How inconvenient is that for the customer to have to hunt down a manager or wait for a manager to arrive?! Not very bright, Forever 21. Not bright at all.

Worst customer service ever! Ross the «manager» was not helpful at all. What do they even pay you for?

The manager and the cashier with the really long dread hair are complete idiots and they don’t know how to deal with their own systems. I honestly think f21 should evaluate who they hire a bit more thoroughly. As a loyal customer for many many years I have never been treated so horribly before. Juan the manager sucks at his job and the other guy is super inconsiderate to customer’s issues. The only good employees are the girls in the fitting rooms I am continuing to shop at this location because I refuse to let some incompetent morons ruin my shopping at my favorite store. Hopefully they grow in their knowledge on how to help customers.

I called in ahead to see if they had a dress in stock because I did not want to waste my gas going here since it is far from where I live. Plaza kept on putting me on hold or hanging up on me. Anyways they said they had my size and color and less than two hours when I called I head over. Yes staff was very friendly when I got there which is why I gave it an extra star but they could not find the dress I was looking for! I found one by myself after they told me they didn’t have it but it was not the color i wanted or my size. Gas wasted yet again.

So, please tell me, do people think part of the «charm» of this store is that they have the merchandise strewn throughout the store with no rhyme or reason? My sister wanted to come here otherwise I wouldn’t be here. Thrift shops have better organization than this. Awful, awful, awful.

I must say every girl that’s walks into forever 21 finds it kind of like a battlefield especially when it is a big store like this one.
Comparing it to the many multilevel forever 21 I’ve been to this is by far the best one. Why? Because everything is so organized by sections. From spring time wear to festival attire to night time wardrobe they do a really good job organizing it. It’s so organized there’s not a lot out of place like how you find some forevers
Staff were friendly and offered help twice and I didn’t even ask them. I wish all forevers are as organized like this one.

I really love their clothes here… its cute and affordable. Then again you get what you pay for. After one wash, your clothes are damaged. But hey whats new gets old, whats old gets new.
Their kids section is the cutest. i cant wait to have little girls of my own and dress them in cute trendy outfits. At least I have my nieces I can shops for.
Forever21 is perfect for last minute occasion outfits. Easy and quick to find.
Forever21 has really stepped up their game. When they first opened at Chula Vista Mall & Plaza Bonita, I never stepped foot in there cz their clothes were cheap (quality).
However, their staff needs to be friendlier. Some are friendly and some seem unhappy like «ugh i hate my job», etc. Yea they need to work on their customer service.
When I visited Canada and Philippines, my cousins thought I was ballin cz I shopped at Forever21. They said only rich people shop at forever21 in our country because it’s so expensive. Turns out they doubled/​tripled their prices out there. Almost 100 $ for some jeans!!! Ain’t that some sh*t!
Anywho keep up the cute trendy style :)

This location is totally worth the drive for me. The forever 21 by my house is seriously embarrassing, maybe not the store itself, but our whole mall is just gross… I try to avoid it at all costs.
Normally, I’ll go to the Escondido Westfield instead but I wanted to change it up a bit this weekend so I took myself to Fashion Valley.
I went to this F21 back in June to find my 21^st birthday dress which was successful. So, this trip I knew exactly where to park and I was excited to be back at this store. I see a lot of reviews about the bad customer service, I don’t really have an opinion on it. When I came in June there was a girl who was suuper helpful as soon as we walked in and even looked up the number for a dress I found on their website. Today I wasn’t approached by anyone, but it was a super crazy busy day in there and honestly I don’t like people trying to help me shop so I thoroughly enjoyed the peace and quiet of solo shopping.
The two girls working in the fitting room on the other hand, well they were rude and didn’t crack a smile once but I was in and out quickly.
One down side was that one of the upstairs dressing rooms was «out of order» so the one that was open was packed.
Anyway, I had a successful shopping trip. I really like the layout of this store. Both times I’ve been though I must agree that the line is SO LONG. But today after I was waiting for a while, another checker opened and I was helped promptly.

I love forever 21, but this place really does suck with customer service and clearly I’m not alone on this one.
I recently went to this location and was looking for business clothes. I rarely ever ask for help, but I really needed to find something for an interview so when an employee asked if I needed help with anything, I told her exactly what I needed. Literally 5 seconds into helping me, another customer asked for help looking for a particular clothing item, and without saying anything to me she just up and left to help this other customer, WTF?! Not cool. She never even came back to me. I wish I got her name.
Sorry to say, but even the fitting room assistant and cashier weren’t that friendly/​helpful.
Seriously need to get it together Forever 21– time for retraining or a fire spree.

I’ve always loved 2 stores, Forever 21 and Nordstroms. The service at Nordstroms is so amazing, how can you not shop there!
However I’ve noticed over the last year or so the service at Forever 21 is really good! I was always so used to going in there shopping on my own, wandering around and getting dressed to grab a different size but it really has improved.
With it being the Holidays I went to all the Forever 21 locations between UTC, North County, Horton and of course here at Fashion Valley. At every location I was greeted when I walked in the door, someone asked me if they could help me find something and all the ladies in the dressing rooms told me to let me know if I needed a different size… that’s superb service!
Of course all of the stores have been remodeled and Fashions location is amazing, 2 floors of absolutely amazing fashions all sorted out by different styles and lots of shoes and accessories also. I’ve also noticed there’s quite an interest in the men’s and kids section as well.
I love Forever 21, I understand the articles aren’t supposed to last a life time but I’ll say that plenty of my work wardrobe is from here and it’s still in great condition!

Do not attempt to call this store !
I have been trying to call this location all day and it has only rang for hours since this AM. I am leaving for NY and need to find out if they had a coat in store before driving down there. Finally after getting someone to pick up the phone the «manager» said they were too busy to help me over the phone.
I have to say this is the worst customer service I have ever received and will now be going to H&M to buy my coat

The store is big, I wish the guy section was larger so us guys would not have to rush our girlfriends that are shopping. There was a sharp broken metal on a morrow stand that hurt me as I was walking, this should not have happened

My gf was in line for 25 minutes! –_​– took forever!!!
Never coming back! Slowest line ever

Worst customer service ever!!! And from the other reviews this seems to be a trend…
I bought a dress there over a month ago to wear to a Holiday party that is coming up. I went to try the dress on just to make sure I still loved it and realized that they had forgotten to take the censor off. I was planning on heading to the mall anyways so I didn’t mind that I had to go back to the store to get the censor removed. Well I bought this dress over a month ago like I said and it has been hanging in my closet ever since. I obviously no longer have the receipt as there was no issue with any of the clothes I had bought that day and I wasn’t going to need to return anything.
I went to the counter and told the gentleman what happened and he said «I need your receipt»… Well I don’t have my receipt anymore, I just need you to remove the censor… «well I can’t without a receipt». Ok so you are telling me that because you forgot to take the censor off of something I bought I am now stuck with a $ 30 dress with a censor on it and there is nothing you can do? (I totally understand why they would want a receipt to make sure I didn’t grab it off the rack and walk up to the counter and all, but your first response to me should be more of a «let me see what we can do» not «no,.no receipt, nothing can be done»… this makes no one happy)
So then we get to, «Well what day did you buy it?»… Ummm a little over a month ago. «well do you remember what day? what time of day? what register you were at?». I remember I spent around $ 100 that day and that it was at the end of October. «well our computers don’t go back that far so I can’t look up your receipt»… Excuse me??? That’s all you can say? So in steps that «manager?» who says she can go get her other manager and they can watch the video to make sure I was in the store actually buying the dress. Alright well I was there probably October 20^th-​30^th sometime between open and close… I paid cash so I have no way of giving you an exact date. How long should I wait for you to go through the video!!!
Just take the censor off that YOU forgot to take off in the first place and let me be on my way!!! Eventually she did take the censor off the dress for me and I was able to leave with my dress that I don’t know if I even like anymore because of the experience I had! Terrible Terrible Terrible employees!!!

I am a extremely dissatisfied customer. I never really had a problem with forever 21 until now. I finally found the shoes I wanted and ordered them online, only to find out they were delivered damaged. So I called customer service asking if they can simply exchange them, but they couldn’t and told me I had to return the product, and that it takes up to 2 to 3 weeks just to get my money back! How inconvenient! !
So instead I called fashion valley store and they offered me store credit. I came there and the two girls (one was the assistant manager) who worked there refused to give me store credit and we’re very rude and assumed I damaged the shoes. The item had a receipt was new and had the tags! Even though I explained that to the store manager she was unhelpful and did not give me the bennefit of the doubt.
They wasted my time, gas, and lied to me. forever 21 policy on returns suck and their customer service here sucks too. I’m very disappointed. I would give this NEGATIVE STARS if I could.
And I will NEVER be coming back to this location .
The management gives extremely poor service and are rude as well.

I like Forever21, I don’t understand why people complain about their clothes, you’re paying for the quality. With that said I love their $ 1.90 camis, I mean if it rips it’s ok, you can definitely afford to buy more. I love their basics it’s a perfect price and you can definitely get more bang for your buck.
SERVICE. Come on?! I’m not sure what customer service means to the employees here but it’s LACKING. I wanted to get their faux fur vest and I found an employee right away, I asked him if they had anymore and he said that whatever is on the floor was it. I then asked him if Horton had it, they did. He said there’s one but it’s a one and million chance they’ll still have it. Wow, didn’t even ask if I would like him to call to find and put it on hold. Seriously I felt like I was bugging him, so I left. I’ve called this store before, finding things online to see if their store would carry it, every time I would call someone would tell me that it would be a little hard to find said item. REALLY? Poor customer service, no TERRIBLE.
Also, fix your escalator its always broken!
The Horton location is friendlier, a lot more helpful and overall just a better place to