First Financial Federal Credit Union

This is the most incompetent bunch of employees I have ever encountered. I used a car loan through the them and they did not send all the final documents to the corporate office and then to the dmv. After a month when I had not received the car registration, I continually followed up, and was essentially blown off by ffcu. Come to find out this branch did not send the paperwork, then lied to the West Covina corporate office to attempt to cover it up. In particular Veronica was involved and ceased responding to emails when she realized she was in the wrong. Then the branch manager Hildago lied to corporate about the situation. On the phone, a supervisor at the corporate office stated they aren’t going to be dealing with them anymore in this case, inferring their complete incompetence. Meanwhile I’m stuck with a mess with the vehicle situation. Don’t trust anyone on this branch period! I already filled a formal complaint with the NCUA.

Most outrageous, clown-​car, joke of an organization I have ever had dealings with. Their website looks like it was designed by a six year old. They charge $ 10 to make a payment over the phone. THEY ARE 100% UNHELPFUL AND INSENSETIVE TO THE NEEDS OF THE MILITARY!!! They will immediately report you to the credit bureau regardless of your circumstances. Twice I have been away in training and twice they have reported me for being 30days delinquent. I have attempted to resolve, and later dispute these issues to no avail. This organization is responsible for a 115 point drop in my credit report. I am 34 years old and, up until now I have had zero issues making payments on time. Please don’t become victim to these people, they will not hesitate to ruin your credit.

Absoulte worst bank and diffently not a credit union. This bank has more hidden fees and ways to bleed you for your money. They even trick you into some type of very expensive insurance coverage for your car loan (READ EVERYTHING CAREFULLY WITH A FINE TOOTH COMB) if you lose your job they will cover your payments. I didn’t even know I had it, but it doesn’t matter because it is worthless. These guys are thieves. RUN THE OTHER WAY they will steal your money in big ways.

Stopped in to make a withdrawal from the ATM, since my credit union is part of the Co-​op Network. The transaction was quick, painless, easy. I will return to this ATM if I’m in the area and need cash.

What a joke credit union! Every time I go there, the staff is new. Would be nice to see a familiar face from time to time. What is it about this place that the turn over is so high? Pretty sure I will be making a change soon.

This credit union claims they are about customer service, but they really don’t understand what customer service means! I opened an account with them five years ago so that i could finance a car through them. As soon as my car was paid off, i decided to close the account since i had not touched it one time during those five years. Upon trying to close the account, i find that $ 40 in fees had accrued and tried to resolve this problem with the branch iteself (the fees were a monthly account fee that occurred two days after i paid of my car along with three fees ($ 10ea) for moving and not updating my address with them). The branch rep i spoke with said he had to have his manager approve them, but it shouldn’t be a problem. Then he gets back to me and tells me the branch manager can’t approve it. i call the 800 number to try to get it resolved and they say they can’t do anything even if they wanted to because they don’t have the power. How is it that no one in this company can reverse a fee? If they didn’t want to or felt it was my fault, they should be straight forward and say so and not beat around the bush. How a monthly fee accures 2 days after an account closes all of a sudden is beyond me. But what is even more frustrating is that they charge $ 10 for mail that gets sent back to them! Why not charge the cost of stamp and paper IF anything?! They couldn’t explain that to me whatsoever. Oh, and to top it off, the charges for the returned mail occured three months in a row, a year after I had lived at that address and recieved mail from them to that address! How does any of that make sense? I can admit when I’m wrong or a charge is correct, but with no explaination and not ONE person being able to help me within the company, NEVER again will i do business with these crooks!