Firestone Complete Auto Care

Absolutely love this place! Came in to get a new battery and the service was phenomenal. I called while I was driving there and they made and appointment for me within the hour. The 2 older guys were working and they were so nice! Great customer service skills. I felt very comfortable and trusted their service! Definitely recommend!

I have never had anything but good experiences with this Firestone. Today was another good encounter with them… I went in with what I thought was a big problem … the mechanic fixed it easily and the staff charged me nothing. I have been taking my car here for many years… convenient, trustworthy, good work, and reasonable prices.

Went in for an alignment. Came out with an estimate of over $ 1000 worth of problems. Was told the alignment would be pointless so they refused to do it. Turns out all I needed was some power steering fluid. Thanks guys. On top of all this I made an appointment and for the 2^nd time I was told i would be waiting a couple hours because they’re busy. Not sure what the point was in having an appointment system if they don’t follow it.

Coming home from a concert on Saturday night, I ran over something in the road that punctured my tire. Of course I did not know this until the following morning when I woke up and found that it was completely flat. After AAA came to replace it with the donut, I was on the hunt for an auto shop that was not only open on a Sunday and close by, but also had a tire in stock that was similar to my other tires in tread, size and aesthetically.
Firestone not only had options, they were also willing to get it done that day for me. When I arrived they took the punctured tire from the back to take a look at the hole. They did give me the option of fixing the tire, but after a short discussion with my mom, we decided it best to just replace it due to safety. The tire manager was very helpful in describing all of my options and explaining why not just any single tire can be placed on an AWD car with already worn tires on it. Though the new tire isn’t identical, it is very similar and no one would know as well as it being within the proper tread measurements to go with my other tires. They had the tire replaced in about an hour to an hour and a half and I was on my way.
It wasn’t cheap, but even the AAA employee informed us that the tires for my car are nice ones and a bit pricey. I didn’t feel that the associate at Firestone was trying to nickel and dime me or pressure me into purchasing things I did not need. I will definitely be keeping them in mind for any work I need done outside of my warranty.

I help rebekka, david, tim, and reza on a day to day basis and they are a delight to work with. They are very professional and helpful. Keep up the good work!

Bought tires from Firestone store in Camp Pendleton, also bought the 199.00 lifetime alignment, after rotating my tires myself, I noticed that the front tires needed balanced. I brought my truck in to the Firestone Rancho Bernardo store.
The manager wanted to sell me tires but I still have a little bit of tread left.
The manager at this store was going to charge me 60.00 dollars to balance my front tires even though I had the lifetime alignment and balance.
I left and took my business to Express Tire up the street.
I am going to be contacting Firestone…

Been coming in for my lifetime alignments regularly and they do a great job! Recently bought some tires here and two weeks later got a huge screw in the tire. Show up at 4:15pm and TIM drives to Mira mesa store to get a replacement tire and finishes the job at 5:30 – with traffic!
He and the team did a great job in expediting their service and exceeded my expectations!
They clearly take pride in their job and it shows. Very professional.
Thank you!

I love this place and will never go anywhere else for tires even though I have moved out of Rancho Bernardo, I still come here.
Today Dave helped me… always friendly and helpful (at least this is my experience with EVERYONE who works here)
My front tire was losing air and Dave noticed a screw in what looked to be the side of the tire… so yeh, new tire… bummer…but ok, what can I do? So I left my car and was quoted 3 hours but got a call in less than an hour that my car was ready AND they could REPAIR it instead of replacing the tire! YAY!
I have also, in the past, purchased tires from them and
always felt like their pricing was fair.
This is my «go to» place for tires… always friendly, always helpful, always fair!

Made an appointment for an oil change and they were very friendly and efficient. They have the best prices for oil changes so it’s the only place I go.

Service workers are rude, they showed up late to open shop when I had a question walking with them to there door. They wouldn’t let me explain a thing (probably because they were late and had to check in) explains why they took so long to tell me my car was done for. Waited 8 hours to hear back from them and I had to call to ensure my car was close to be looked at. Remind you I brought my car in when they opened. The lady with red hair and gentlemen with a buzzed cut both seemed bothered to answer any question of mine. I would recommend another looking for another location the cost was well over the service provided

Did not honor my appointment for an oil change, inspire of indicating that I intend to wait during the service! Yes, it is a Saturday, but that is what appointment systems are for! I have had a better experience at the same location earlier, but the latest experience just left a bad impression! Never going back here.

Excellent customer service! Wow! So impressed with how nice everyone here was! They took great care of me and our car! Just getting some tires, but their great service will make me go back and highly recommend to friends! Thank you very much!

I had a slow leak in one of my rear tires and discovered a nail in it. Called up this place and made an appointment since it’s close to where I live.
Showed up in the morning for my appointment and they patched up my tire in less than an hour. Great customer service from the guy up front Reza and prompt response from the one mechanic in the shop.
I know most of the reviews on here are bad but as far as tire repair work goes everything was quick and fairly priced.

I would give this place a negative rating if I could. This place a is rip-​off. I waited an hour while they performed a free brake inspection. During that time I listened to what the salesman told the customers about their cars. It was like listening to a recorded message. Everyone had something expensive that was ‘recommended’ else the car may not run at its best. And BTW, most of these customers were 55+.
I was disgusted by what I witnessed so I told the guy I wanted to get my car back and leave. He said it was almost ready, then came back a few min’s later with a quote of $ 802.77. What was that expensive? This is what the quote showed:
Standard brake service $ 99.99
Brake Rotors (front-​both) $ 195.98
Clean and adjust rear brakes $ 29.99
Resurface brake drum (rear-​both) $ 70.00
Wheel cylinder $ 283.98
Brake fluid exchange $ 94.99
tax $ 27.84
Total $ 802.77
Seriously? $ 800 to replace the brakes? You can decide for yourself. Do you think $ 800 for a brake job is too much? I will never come here again. And you shouldn’t either.

Reza is the man. He is the people person and has good customer service skills. Tim acted like a robot and the woman with dyed red hair needs to take a customer service course. Over all have not had any issues with the job they do. Paid for lifetime alignment for my car which is well worth the money. You get an oil change and then do the alignment. I paid $ 165 for it in 2008 and at least used every year so now I paid $ 24 dollars for an alignment and it will keep going down every time I bring my car in.

Reza provides excellent customer service. He listens to what you are having issues with and asks follow up questions to ensure your discrepancy is taken care of. He even sent a technician on a test drive with me to ensure they resolved the issue the first time. I have the lifetime balance and alignment on my tires and they don’t hassle you each visit.

I have been here several times. I think with this place, as with all car service establishments, communication is the key! If you clearly communicate your needs and time frame people can work with you. They are always accommodating with what I have going on… but I tell them up front, what YOU have going on. They are great! I highly recommend this location.

During my day trip to San Diego, I had a low tire pressure warning pop up on my dash to find a bolt the size of my pinky stuck on the rear right tire. Got off the first freeway exit to find Firestone where I pulled in to get a patch job for the «nail» in the tire.
The first technician takes a look at it and tells me he cannot replace it and that I need a new tire. The first technician has a second and a third technician take a look at it and they all tell me that I need a new tire because they can’t patch the tire. They insist that I drive out of their store with a non matching Bridgestone equivalent of the Pirelli Scorpion tire that I have. I would have to wait a day to get a Pirelli.
So I drove out of this place, visited Express Tire who is a block away from Firestone, got the patch job and drove home 120 miles.
I can see from many negative reviews that my instincts about this place was correct — that it is run by a bunch of crooks who will take advantage of seemingly ignorant customers and gouge them any way they can.

Very good customer service. I only give 3 stars because after all they werent the ones fixing my car, but the technician i spoke to about my door issue (non opening) paid good attention to all i had to say, gave me some tips to try and also recommended other places that could be potentially more useful. I think that is the way to go and is so good to rely in honest business in Rancho Bernardo… especially when you, like me, have no idea about cars.

I wish Unilocal would allow zero stars! The one star is not deserved for this place! My mom took her car there for an oil change and alignment/​rotation and they just ruined the whole car! I mean COME ON! It’s not a rocket science to do these things on a toyota!
So this is what happened:
The next day after the oil change she felt the car was not driving right and then the day after ALL the hazard lights came on and she took it back the day after that and asked them to check the car. They hesitated and said they didn’t have time and she had to argue with them so they would check the car as the car was not safe to drive on the freeway…
So as soon as they open the hood, she witnessed the loose pump hanging in the air and the manager went back and talked to the technician about that and then they fixed that and returned the car to her and then she looked under the car and she saw that all the engine parts are so close to the ground they were about to fall down. So she told them about it and it turned out that they FORGOT to put the system back together! What the *&$#? Do they realize that someone’s life can be jeopardize by their irresponsibilities??? This is just a shame! I am not even sure if the car is now safe to drive or not! Shame on you Firestone people!