Ferguson

Sadly, my Wolf experience with Ferguson has gone downhill… quickly. Ordered a Wolf hood WPW 362 210 and a GR364R gas range. For an unknown reason, the salesman switched the range product number to DF364; DF means «duel fuel.» He never explained what we were getting and we assumed we were getting the «all gas» range. Both items arrived on time. However, the hood was defective; there were no output wires to the blower. Repair time is over two weeks.
In addition, they provided only two duct transitions (from rectangle to round) for the blower but none for the hood. And they are not available locally. The range was also defective because it wasn’t what we wanted… all gas. The DF364 requires gas AND a 220 outlet or circuit.
I called Wolf and they referred us back to Ferguson. Ferguson’s phone is not being answered. Regardless of when they answer the phone, this sets our remodel completion back at least a month.
Beware of Ferguson salesmen who «arbitrarily» switch your product numbers.

I had a very bad experience at the Kearny Villa branch the customer service of this store is horrible, besides having what you need, they don’t provide any type of technical answers with just the cheap excuse, I’m not a plumber, or Im a wherehouse guy, thas like going to buy a car and the Dealer tells you, Im not the manufacter I just sell it ! but when i ask to find out if somebody in the store knew the guy told me that He would find out and he never did, I end up having to ask to another customer myself, Very dissapointed.