FedEx Ship Center

Finally getting around to writing a review they deserve after several bad experiences. Whenever I see that FedEx is the carrier used to ship my items I cringe because 100% of the time I end up driving to the shipment center to get my package.
I live in a secure building and each time a delivery attempt is made, they just hang a sloppily filled out tag on the gate and say they couldn’t deliver because «access is controlled by customer». How about you use the friggin directory that’s on the wall next to the gate to contact my phone so I can either buzz you in or come to the gate? I never have missed calls from them when this happens so it’s obvious that they don’t even try.
Don’t know why I bothered wasting 20 dollars for expedited delivery when the package is just going to get hung up by a lazy delivery person.

I’m done with FedEx as a company!!! I’m really pissed off that as a rule for a pickup I must be 21 or older!!! First off I’m a college student who is never home most of the time. I order a new computer monitor. Excitingly coming from school I realized I had missed my delivery, but I expected Amazon time frame to be arriving at 8:00pm and I get the news that it had arrived 2:15 while I was at school. So I have to drive 10 min from were I live and wait a whole hour to find out that I am not able to pick up my monitor that I ordered personally. Then he says to me if I have someone with the same address and older. Ooooohhhh!!! Yeah!!! Like I’m going to contact my parents who live 3 fucking hours from here in San Diego just so they can pick up a product I purchased. Then he says if I have any one older. I mean I’m fucking 19 doesn’t that consider me an adult!!! I live on my own and I have no family here in San Diego close by. I wasted time from my class, wasted fucking gas, wasted fucking tome on traffic, and wasted my day of peace. Great just what I should have expected from a non reliable delivery company. I can go to war, I can vote, I can get a car, own a house, go to court, pay taxes, get credit cards, but I can’t fucking pick up a package that’s in my name and that I purchased it with my card name as well. Who ever made this stupid rule should realize how shitty this will affect the company knowing that many college students are under 21 and live far from any close relatives.
This is even funnier they don’t know when they will sent my package the next day. They said I have to be thair, shut their goes my day of classes in the morning and afternoon!
I even fucking created this account on Unilocal to prove that this shit is a fucking miss.
Thanks FedEx, I don’t recall UPS ever asking me for this.
I love UPS, all they do is leave your package in the front door when your not their.
That’s it UPS for the WIN!!!
If I miss this package the next day I’m going to have to contact my family relatives to come and pick up my package, great can’t wait for them to come from a 3 hour drive.

Worst delivery ever. I love an apartment and that has sides of a gate, they went to side that wasn’t open and left my door tag at the gate when obviously there is another side that was OPEN, which is where I actually live.

I go to this location at least once a day and have always had great service. The team is very helpful and knowledgeable. Yes it can get busy but so does the post office and I’d much rather wait here than there!

Just got a call from some dumb ass guy that didnt want to even give me his name. Because I was asking for the product be send to a place closer to my house. Because the delivery guy didnt want to leave the product at my home becuase «the business was closed» Really? Just cause the business was closed? Everytime I have something planned to be delivered by FED EX I have the same issue no one knows how to find my place and they always put a lame excuse so they dont deliver and then I have to go pick it up. I asked for the guys name that I talked to on the phone and he said ma’am I am done with you! Who ever you are you have no matter of customer service and that wont take you far whatsoever… he didnt even want me to talk to one of his supervisors! I HATE FED EX!!!

I came to pickup my package on a Friday night which is apparently their busiest day of the week. Stood in line 25 minutes to give the rep my door tag and it took another 10 minutes to get my package. If Friday night is their busiest night and they know it they should have more staff available.

My Macy’s package said it would be here Saturday may 30^th & it was perfectly on time. Plus the driver was a cutie ! I just wished I wasn’t in my pjs

While the service may be reliable the customer service is poor at this location. Expect to wait in line to give your tracking info and after they help everyone in the store then they will go locate your package and call everyone back up one at a time. The lobby is so small and there is no room to wait

This rating only applies to the shipping and has no reflection on the individual stores. I ordered a phone 8 days ago via FedEx Express. I was quoted Monday it would arrive Wednesday. I called Wed and they explained it should arrive by Friday. Friday I called at 5pm and they told me they did not have an apt for me and the driver was already headed back. I have a FedEx log-​in and had requested notifications via email to send me updates on when delivery was in transit and once delivered. I got an email confirming this request. Monday received a ‘sorry we missed you’ notice with a signature box but no notification. Signed it, left it on my door and the next day phone was on my doorstep.
The service people do not seem to like their jobs very much and they are not thorough with checking addresses or quoting delivery times but at least my package arrived and in good shape.

Let me tell you stay far away from this place, the two morons that work in here for just that … STUPiD and slower then S**** worthless completely worthless
Oh and to the stupid fool who works the closing shift, thanks for trying to deliver my box after I refused it due to your horrible service, your still a complete moron and I’m calling your regional manager tomorrow about you !!!

I arrived at FedEx with one person in front of me. The woman was courteous and asked me to wait while she ran in the back to grab a package. When she returned there was a line of nearly 20 people behind me and she proceeded to help every person behind me before going to get packages, leaving me waiting for over 10 minutes before she even went to fetch packages. This system is flawed and needs to be remedied. Customer behind me were also enraged at the fact that she was helping everyone before they were helped.

One of the worst experiences — even compares to the US Postal Services!
Got an email at 11:40AM notifying me the package was delivered. I went to check the front door and the front gate and surrounding areas but nothing! Called customer services and had to wait for a long time to speak to someone. Four different calls and nearly an hour later the dispatcher told me that the driver left my package at the same street number but the wrong street! It was a couple of blocks away from my house and I know for a fact that that house has gated up their multiple big dogs. I was so afraid of dogs that I had to solicit and call for my husband’s help.
I am extremely disappointed at FedEx’s services — delivered a very important package that I’ve been waiting for 2 days to the wrong address. Why did I pay so much more money to pay for their driver’s mistake and I nearly was unable to retrieve if my husband did not take the time to come back to help me out. Maybe FedEx is getting too big to care about customer services. If I could I would give them negative stars.

Terrible! Waited at home for the delivery and suddenly get an e-​mail saying they tried to deliver but no one was home. I called them and no one really seemed to care I paid $ 25 for overnight shipping and the driver didn’t do his part.
When I called the customer service, they said the driver tried knocking on the door but no one was home. Ummmm, I don’t have a door, just a gate that you buzz, so someone is lying! I had to go pick this up which is 20 min from my house. Awful experience.

Was left a door tag for a very important package being my new phone, upon arrival of the fedex center to pick it up. A lady took my slip and said It will be about 5 minutes, after waiting a while I hear my girlfriends name get called, realizing we are on a family plan and she holds the account. I say that’s mine. She says, «with out and ID I can’t release it to you. I will just need something that says your address», I quickly run to the car realize I don’t have my Id, find a bill with my name on it. I think I’m all good. But no, she says, «I have no way of knowing you are ryan. I need a photo id.» So she sends my to a rude gentleman by the name of Dave, he then says i need a photo id. I’m like wtf. so with 20 mins to spare before closing, I rush home to get my ID card. I arrive back with slip and id in hand and Dave says he can’t release it to me because it has my girlfriends name on it. HOW INCREDIBLY FRUSTERATING! So even with My Id and Matching Address Dave wouldn’t give me my package. It doesn’t make sense. I think You Maliciously set me up like that. So I hope you read this Dave at the 1650 47^th street location, the african aferican rude gentleman working the front and evening shifts YOU SUCK! You have the worst customer service. Because of you I will be boycotting fedex. And sending a complaint to corporate.

I dislike this FedEx. I had to go to pick up a letter and the line was long. I was getting overwhelmed by the lack of organization. I waited almost 20 minutes to get help and another 20 to wait for the letter to appear. It was 6pm so I really don’t understand the messy staff.
It is not the first time this happens, and I do hope not to have to go back. I just don’t like to wait almost an hour on a letter. Time is lost!

Though I was a bit upset when I got the notification that FedEx didn’t deliver my package, I quickly got over it. We hauled our cookies down to this station in the off-​chance our package would be at the facility and ready for pick-​up the same day (the tag made mention of this as a possibility, but the driver didn’t leave any instructions as to when it’d be available, so this was really a shot in the dark.)
The facility itself was clean, and the staff friendly and helpful. The lobby was tiny, though, for the amount of people coming in and out while we waited for our package (which, thankfully, was available for same-​day pick-​up).
It was honestly a better experience than I was expecting. We were in and out in less than ten minutes. The gentleman who helped us — James — was quick and efficient, and friendly from start to finish.
Plus, the fact that they’re open till 7 on weekdays is nice, considering most people work and need extended hours.

These guys need help, there was 15 people in line and 1 guy checking you in and another going back and forth getting peoples packages. there was 6 people behind me that got their package before I did, I was like WTF! Why is everybody getting their shtuff and not me!

5 stars for Carolyn and Al who let me in after closing time so I could get my package. And they were genuinely nice, not huffing and puffing that they did me a huge favor by letting me in.
Tips:
–bring the notice they left on your door
–bring a photo ID
–get there before 7pm cause they lock the doors at 7pm sharp
I like FedEx the most out of all the shipping companies. They’ve never lost or damaged my packages.

I have a package being delivered that I need to sign for.
Each time they’ve tried to deliver it I have either been at work or in the shower.
Yesterday, while working, I received a smarmy voicemail from a woman who works at this call center, telling me that my package was there and that I need to come get it. She told me to bring a photo ID. That’s all. I went just as soon as I got off work. When I got there the woman working behind the counter was rude and dismissive and told me she couldn’t do anything without a tracking number.
When I was called I was told NOTHING about a tracking number.
I asked if she could look it up by my address.
She did.
And said it wasn’t showing up as there.
I told her that not 5 hours earlier I had gotten a call from them telling me it was.
She told me to call customer service.
The woman from customer service told me it would be getting delivered to my home today, which is my day off. I was hoping to get things done, but I stayed home to wait for the package.
At 3pm I got sick of waiting and called customer service again.
I told the woman the whole story and was told that the package was sitting in the service center and was not going to be delivered today.
At that point i got quite angry and told her that they need to get their system together. She hung up on me.
I called again just to confirm that the package is indeed at the service center, and was dealt with in a brusque manner.
In other words, I have wasted my day off waiting for a package that I was told would be delivered today but is in fact in the hellhole that I was hoping to never set foot in again.
The cherry on top of this unmitigated disaster of a sundae is that the only person who offered an apology for all this was the woman who told me that the package would be delivered to my home today.

FEDEX IT IS WHAT IT IS!
I’ve gotten a door knob slip from Fedex at my door and to report at this location. I ponder and wonder about what I got in the mail so I decided oh hell why not so I drove there but you have the option to call the number and re-​deliver.
This Fedex location is better if you take the 805 freeway and exit home ave and then make a right on Fairmount then go up the Hill and you should see this location on the right hand side.
As you proceed through the automatic doors there will be a teller. I gave the teller my door tag note I received plus showed proof of identification because I had to require a signature.
Awaiting about 10−15minutes they have called my name and received my package. I’ve received my official Unilocal Elite T-​Shirt HAHA. Peace Unilocal Heads!