FedEx Ship Center

Lady is rude. Didnt want to take box because label was sideways. And also she didnt want supply with tape!

I own a busy store. Customers have been waiting on this product for weeks. The Manufacturer shipped them to the correct address via FED EX. HOWEVER, Fed Ex decided to take them to an older address about 10 miles a way) the old address they had in their system.
It just so happened I was at that older address for a final cleaning and told them they needed to take the packages to the address on the label, the one they were supposed to deliver to in the first place… He asked «are you refusing the package?» I said «You are at the wrong address so of course you need to take packages to where the label tells you»… So we called FED EX and found out the packages were on the way back across the USA… We told them STOP! bring them back to the address they were supposed to go to!” … The replied that was not possible that the policy was that when a package was refused it had to go back to the sender (all the way ground to the other side of the country… to be reshipped by sender again” I explained the shipper did not make the error… they mailed it to the correct address… FED EX MESSED UP… thats why it was refused. This company put our customers out, put us out, hurt our business and I’ll never use them again.
Why would you deliver to an incorrect address and then refuse to take it to the correct address because the person at the wrong address refused it? is common sense a trait not necessary to work at FED EX?