FedEx Office Print & Ship Center

Talk about coming through in a clutch! I had a last minute print-​job emergency (who knew those existed?) with programs for a formal function tomorrow. FedEx is currently working on it right now and will have them ready tomorrow morning! They’re even going to hand fold them for me!
Steven was most helpful, kind and patient. He even helped me with edits. I’m beyond relieved and know that this important project is in good hands. Thank you!

Thank you Randy (store manager), Alaina and Abraham. Awesome customer service, price, and speed for my multi-​day copy/​scan/​print project. Docu-​love for this FedEx Office Staff!

I have been searching to laminate and of course the first thing we typically think is Stapples or office Depo, I know I did. I wanted a large piece to laminate and it’s good to know Stapples larges size of lamination is 24inch, office Depo well… they said 4inch… I said wow really and coming from a manager… They need to upgrade or giving false info. I then Unilocal fed ex and found this location. I walked in and right away I got greeted not in a robotic way but felt the friendliness right away. I was observing the whole area and it’s pretty cool. I guess i was amazed in which I have never walked in a fed-​ex location. All the different stations. Good location and recommendable, good final service.

The people in this store are so helpful and great. I do actually enjoy when I need to go take care of things at FedEx (I still call it Kinko’s…) Office. It’s always really easy to get whatever task i need done done and if I’m having trouble the associates are always willing to help.
At this location specifically, Katherine helped me out with printing a resume on a special kind of paper and somehow we were both having a really great time interacting with each other. At least I was, I think she was as well. Anyway, I like the genius that I am, I put my card into the photo station to print my resume (Yes you read that correctly), and when she eventually called me over to the document printer we laughed, and joked and chatted a bit while we were doing what we were doing. I had more card issues through the process and we figured it out, but she was being so helpful and not annoyed in any way.
Anyway, this whole place is great, the staff here works very hard I can tell and it’s always so easy to take care of business when here.
Actually now that I think about it, this place is actually pretty fun late at night for college group projects. I had a group project several years ago when I was at Mesa and we all took over the FedEx (It was still Kinko’s in that day) for several hours, we brought food and coffee and snacks… They had all the stationary tools for use that made it easy for us to focus on what we needed to get done and have fun at the same time.
That’s all… 5 stars for this Kinko’s!

I can’t even think of a better thing to say except that this places customer service is TOP NOTCH!!! Hugh is the man, he is EXTREMELY nice and very helpful as I was getting ready for the police academy. I had so much to do and he, plus his staff, helped me out to relieve me of all my stresses. This guy and his staff have no close second and I will be coming to this location for the rest of the time I’m here!

Every time I come to this location, everyone always greets me and helps me immediately. I’ve printed and shipped things here, and felt like the customer service was excellent. Most recently, the person who helped me opened the door for me when I was carrying things to my car. I always feel like they want to all that they can to help their customers!

I love that there is a 24 hour place where you can print papers, send mail, make copies etc I can’t believe I didnt know about this place. It’s near a movie theater and other shopping centers.
I’ve only used the computers here to print so I can’t comment on the other services. Anyways, I think they charge .40cents or something per min. The most annoying thing so far is how slow it takes the pages to load. So the minutes keep adding up. Since I don’t have a printer I just come here to print when I need to print something in the middle of the night or when the library has closed.

This team is filled with highly communicative life-​savers. They helped me with printing and to troubleshoot possibly the worst experience with FedEx online and their 1800 services. From a pick-​up request that was never followed through on to a re-​routing request that was never processed, I’d just about had it with all of the major call-​center staff and online services for FedEx, but this store is different.
My office was traveling out to San Diego for a major conference, and to save on cost of shipping, we sent PDF’s of our documents to this store and requested that they print and assemble folders for us to be delivered directly to our exhibition booth. They responded clearly and quickly with price quotes and responded quickly as our order changed along the way. They were VERY easy to work with.
Fast forward to the first day of the conference, we learn that our package that we requested re-​routing for was not rerouted and was sent to the wrong hotel in San Diego. Fed up with the 800 services, I decided to call the printing team that I had been working with to ask if they could help up move the package locally. I spoke to a friendly, culturally sensitive professional who at one point promised that if nothing else, he would go out and hand deliver the package himself if it came down to it. The package went from a 24 hour projected turn around through the 1800 supports to a 2 hour turn around using the people on the ground. He checked in with me along the way to make sure that I knew what was going on, and he also exhibited personal cultural sensitivity, showing a shared understanding with our organizations mission throughout the process.
It is true what they say, the best work is always delivered by the people on the ground. This is easily some of the most efficient and helpful customer service that I have ever had, and I can’t thank this office enough for saving the day!

Staff was nice and helpful. I was in and out quickly. I had been meaning to send a package for a few weeks, but dropping off downtown can be tricky. Parking was readily available. If you work a lot and have trouble with the post office hours, this is a good option.

I had 4 international shipments I was sending. I was not greeted upon arrival and though my arms were obviously full, no one offered to help. I silently filled out all the forms I needed and though there were 4 employees and 2 other customers I still had to call «hello?!» From the counter. After this, the associate asked if she could help me… I thought «yes, ten mins ago!» She didn’t know much about international shipping and called another associate. They reviewed my documentation and determined they didn’t know the codes to ship my items. They also tried to list a box as 3 iPhones even though I wrote «three iPhone compatible lightning cables comprised of plastic coating and various internal metals and alloys».
All in all I felt like it was a waste of time and the staff was inattentive. I’ve had better.

They recently have new night staff at this location. The manager there really did try to upsell us. He told us the package would only be insured if he packed the package for us and there was no other way to get the package insured. Then he told us it would be over $ 40 for the package to get shipped by Monday. I asked him how much ground shipping was since this package was only going from San Diego to LA and he said it was around $ 30 and would arrive Friday. I would go to FedEx over the United Postal Service to ship things for work all the time. This experience makes me appreciate my local post office more.
The store itself is clean. There were tons of clearance items throughout the store. I miss the old staff.
I once left my drivers license inside a copy machine and the staff held it for me until I got back. I even came here for my passport pictures and the guy who took them was so nice. Showing me the pictures so I can pick out which one I liked the best.

I usually have no issues with fed ex, but my last experience in this store was terrible.
I came in at around 6:45 and had to drop off a package. There was one person in front of me and she seemed like she was working on a major print project and I clearly looked like I only had to drop off a package and wait for a receipt. The guy helping her told me he would be with me in a minute, but seriously he could’ve just given me my drop off receipt and let me be on my merry way because that’s what usually happens when I visit a fed ex. Instead, the customer in front of me and the worker just kept working on her design project and I was standing there for a long time. It would be different if he was ringing her up, but was he expecting me to wait 30 minutes or however long it would take them to finish their conversation if I only had to drop off a package?
I saw another worker behind the counter, but she took awhile to acknowledge that I was there waiting before she came up to me. To my surprise, the driver came in to pick up more packages even though the last drop off was at 6 pm. I asked him if he could take a package for me and he said okay. The cashier interrupted my conversation with the driver and said, «sorry, last drop off is at 6pm, it’s too late» WHEN THE DRIVER WAS CLEARLY STANDING IN FRONT OF ME AND TELLING ME HE WOULD TAKE IT. Again, instead of stopping his conversation with the other customer for a second or for the other worker behind the counter to assist me to help me get my package ready for the driver who was still standing there, they just ignored me. So then the driver left and my package had to wait another day.
IM SORRY, BUT THAT IS HORRIBLE CUSTOMER SERVICE. GET IT THE FUCK TOGETHER.

I placed an online order and received notification that my items had been shipped on Tuesday. Looking at my tracking number it is expected to come on Friday.
My package was picked up in San Diego and it is being delivered to Encinitas. Can somebody please explain why an organization would drive the package 2 hours past its delivery point and take 5 days to deliver a package when the destination is less than 20 minutes from its facility!!!
7÷08÷2015 — Wednesday
4:24 pm Arrived at FedEx location FEDEX SMARTPOST CHINO, CA
10:37 am Departed FedEx location BLOOMINGTON, CA
5:46 am Arrived at FedEx location BLOOMINGTON, CA
1:21 am Left FedEx origin facility SAN DIEGO, CA
7÷07÷2015 — Tuesday
9:18 pm Arrived at FedEx location SAN DIEGO, CA
11:15 am Shipment information sent to FedEx
12:00 am Picked up SAN DIEGO, CA
Select time zone

I have to go here too often to do some paperwork. I use the computers cause I’ve letters to write. And copies to make. It seems every time I go here, someone is so helpful, at a time when I needed them.
There is one girl who helped me before; now she’s snooty. Eh, I know girls are competitive to the ugliest degree to one another. And I hate it.
Anyway, I always seem to need help. I’m not computer savvy where I can fix things. I can just hit the keys I want. And they usually mean a matter of getting paid or not. Invoices. Blech…
It sucks not having a computer and printer at home. But today I found out they can print out my emails pretty easily. Next time I’m in, I’ll try and learn more about how you do that. There has got to be at least one person who knows.
They are pricey, but they are generous in giving you no grief for your screw ups. And not being a student, I don’t type much. In fact, only when I have to.
I really do enjoy coming here for the most part I have no complaints.
Btw, it’s right next to that new BBQ restaurant that lots of people are saying is better than you-know-who…lol

The location is one of the nicer ones
and is quite spacious. It’s in a great
location and is spacious and clean.
The computers are timed and you get charged for how long you use the
computer. It’s $ 30 cents per minute to
use the computers.
The copy machines are nice and they
have quite a few and I’m pretty good
at using copy machines.
You can bring your own laptop in
and print out documents you
have stored on your computer that
is taking up too much space.
The employees that work at this
location have always been super nice. They’re always willing to help if you
have any questions or are not certain
on how to properly use a machine.
The only downside to this
location is some of the people
using the computers can get
loud and obnoxious
where I truly believe they should
get kicked out.

The fact that this place is open ²⁴⁄₇ makes them a winner in my book.
It’s a bit on the pricey side but that’s something I expect walking through the doors of any fedex, kinkos, ups, etc.
The staff is always friendly and helpful. This location is spacious and everything is self-​service friendly which I find to be a definite plus. Thanks guys!

FedEx, the private mail courier that could! There are a lot of printing/​shipping services offered here that you just don’t find at other competitors, like their self-​service computer stations! This location is an average sized store and is hardly ever busy whenever I go in so its perfect for those who need customer service to help them out. However, depending on what you need done here, more times than not, FedEx’s price may not be the best route to go. Also, though the employees here are helpful, I feel it is more hit and miss with the friendliness and making me feel welcomed. I would like to see more consistency in that area. Overall, this FedEx location is good to get what you need done. However, unless you’re a loyal FedEx customer, you may want to consider other options if you’re looking to save money.

²⁴⁄₇ Service? That’s pretty dang stellar.
I’ve been to this location two separate times and have been helped by the most wonderful staff. That’s what makes this location worth coming back to again and again.
Hugh. You’re the man. You’re the absolute best. I think we spent an hour trying to figure out what witchcraft was meddling with my files. Even though we were unsuccessful in fixing it, you cut me so much slack and helped me even though you were swamped with a huge job on a deadline. On top of that, you were so friendly and nice. Thank you, thank you, thank you, Hugh.
The next morning, I returned with a fixed file and a resume to print. Hugh was at another location that day, but I was helped by a young girl with long curly hair in a pony tail. I regret not catching her name, but she was very friendly, prompt, and knew what the heck she was doing. I was in and out in 4 minutes tops. Thanks so much for your help!!!
I like that this location is literally open all the time and apparently has some very knowledgeable staff that are willing to go the extra mile to help you. You’re the best! I’ll definitely be returning!

I stopped by this location to make some copies on my way to work (1:45pm). Out of the 13 copies that were made, only three came out of the copy machine properly aligned. At least I only had to pay $.38 for the copies that I actually came out, and the clerk offered to redo them for me, but it was then 2:00 and I had to leave for work.
My $ 29.00 inkjet printer makes better copies and is more reliable than their expensive copy machines. I’ll continue to make my copies from it, and I know that they’ll come out properly.

They’ve got a pretty neat system where you can access your Google Docs straight from the copier and print your documents from the cloud. And thank goodness, you can use your debit card directly in the machine instead having to load money specifically on a card for that purpose (that you can never find the next time you need to print.)
It was easy peasy. I didn’t have to talk to a single employee, just popped in, easily printed and GTFO.