FedEx Office Print & Ship Center

First off let me say that NOT ONE person said hello, let alone offered any assistance. Second, the computers ran so slowly that it charged my card $ 8 for printing four papers that didn’t even come out as they appeared on word. Over all, the parking is awful, there is no service, and the prices are ridiculous.

Bad news. I go there only when I have to (Company account with FDX). Not enough help, employees avoid eye contact when a line forms. The «Print & Go» machines are the best bet, but often won’t recognize documents that need to be opened & printed, and good luck getting help. Shady location and service. Best to use the UPS store on Broadway if possible.

HORRIBLE PLACE! Went to this location to ship a box to CT and they completely destroyed the package. The box I was shipping was a nicely wrapped present and the girl at the counter took the present out of the original box and tried to shove it into a smaller box. The wrapping and tissue paper I had bought and nicely wrapped the gift in was completely torn apart. I couldn’t even stand to stay there another second so I took my things and walked out. Will never use FedEx again.

I would never ever recommend people to visit this office. Employees will rip you off and make you fall in their trap (they did it to me).
I had 2 documents to send, FED EX charged me 17.97 $ for one document (0.2 pounds) to ship to Fresno, CA from SAN Diego, CA. So I sent only one through FED EX.
I shiped other doc though USPS and they charged me 2.89 $ for (0.2 pounds) package same destination.
You know what both are taking 2 days to deliver. So whats the difference «MONEY»
I agree I fell in their trap. I will NEVER EVER USE FED EX IN MY LIFETIME.
Lesson learned

It’s almost as if the daytime staff on Sunday has never seen or packed a box for shipping before.
They were not able to give accurate cost estimates nor were they able to clearly articulate the policies or fees involved; nor the benefits of various shipping options vs. other shipping options.
The staff member who was working alone Saturday night was 100 times more knowledgeable and helpful than the Sunday staff.

Horrible service! Reps ignored the customers and acted like we bothered her. Save your money.

I don’t have other FedExs to compare to, but I would say if you are a in need of printing, faxing, scanning, copying, computer usage… this is a place to go if you are nearby!
I had gone to the IRS office, and was not allowed to print anything there. They referred me to the FedEx here. I actually biked here with the new city bike implementations! (You pay for the minutes you bike, and return it to a station.) Anyhow, back to Fedex!
Pros:
–A good variety of technology. There is a huge section of computers, but the entrance is kind of ambiguous! There are also paper cutters, photo printers… but make sure you bring your USB!
Cons:
–Nonexistent service. I was greeted silently by a walking staff member, and from that point on I didn’t see anyone else.
–Some computers malfunction. Some computers/​USB ports don’t work, so you have to try multiple before you find a working one.
Tips/​Observations:
–No parking here whatsoever… it’s downtown. Get walking! (Or biking!)
–Make sure you bring a USB! There are computers here for you to use but if it’s print and go, you better be prepared!
–Each minute on the computer is 30 cents. There is a nice timer in the corner of the screen that keeps track (also causes some anxiety…).
Overall, this was a life saver since I didn’t have a portable printer (do those exist?). Will come here again if needed!

Horrible service. If you need help with a big print job steer clear of this place. I went there to make a bunch of copies and waited at the counter while the 2 employees were at the shipping counter. I finally got 1 of them to acknowledge my presence, only to have him tell me «the other guy will help me». He said he’d tell him but never a said a word to him. The «other guy» saw me but never said a word. About 10 more minutes and several customers later (ones who arrived after me) I simply walked out. Employees whom make the minimum wage seem rather high.

Under renovations and still open
Had to send a fax — yes some places still require old technology
And since I am paperless thankfully they were here

I was just assisted by a very helpful and tech-​savvy employee named Jesus in the copy center. He took care of my complicated order with ease and exuded professionalism. I have never been more impressed with the level of service at a copier.

Worst ever… I’m in line now for 35 minutes only one customer the entire time and only one employee in the building… Such bad customers service, I will never come back!

Normally when I visit this Fed Ex location my experience is unremarkable, but by no means negative. However, today I had such a great experience there that I felt compelled to write a review.
I went to the location to print out a Photoshop project for school, and was very impressed by the knowledge, professionalism and friendliness of Jacques. If you ever go there to have anything done, be sure to ask for him to assist you!
Not only did he help me find the correct paper to print my project on, load the printer, and even help me modify my document to make it print correct; but when the color wasn’t printing quite right he insisted on printing the document on multiple printers free of charge to see which one looked best. That is 5 star customer service right there! The other staff seemed mediocre at best, making him stand out even more. Thank you again Jacques!
PS — I hope I spelled your name right!

I never would have thought to review a FedEx location but my experience there left me with such a shockingly bad impression, I had to write.
I went there to pick up a package that was supposed to have been delivered to my home but they wouldn’t leave it without a signature. Ok, that’s fine but if I had known they required a signature, I would have had it delivered to my office. Don’t know if this was their fault or the online retailer’s.
Anyway, so I go there to pick up the package. It’s 5:40 PM. There’s a line with 4 people ahead of me. The line does not move for a solid 10 minutes. Meanwhile, employees at the registers are yelling across the room to each other. «Where’s so-​and-​so?» «What’s the phone number for our Point Loma location?» «A delivery was supposed to have been made at this location. Does anyone know what’s going on with it?» No one sounded like they had a f — ing clue how to do their job. The poor guy in front of me kept running back and forth from his place in line to the printer.
Meanwhile, 2 employees just stood behind the counter playing on their cell phones. When people tried to ask them for help, they said «Oh I’m just the driver. They’ll help you when they’re ready.» Ok, I get that helping customers is not in your job description but then can you at least play on your cell phones somewhere less conspicuous?
Ok and the poor guy in front of me, finally he gets his shipping label to print but they’re still not ready to help him. The FedEx driver is getting ready to walk out the door. The poor guy asks if the driver can take his envelope because he really needs it to be mailed today and he’s already paid the shipping. The employees say no, the driver needs to leave now and you didn’t make it in time. I full-​on expected the guy to go ballistic. I would have. He had been waiting in line for over 30 minutes now, paid to ship that day, and they had the nerve to tell him HE was too slow? They ended up sending him to ANOTHER FedEx location with a 7:30 pick-​up time. Seriously, I was ready to throw a fit for him.
Don’t go here. They are incompetent.

The least helpful staff I’ve ever encountered. Asked the guy a question and his response was «if you want my help it’ll cost ya 10 dollars.» Sassy and moved slower than molasses. Never again will I go to this location!

Ghetto Kinkos. The self service stuff is fine… if it works, but good luck getting anyone to help you out, including when you want to actually purchase something. I guess they stay in business because they’re the only game in town. Pro tip: start a Kinkos competitor, dominate the market, put them out of business, make millions.

They are the worst ever,
Costumer service is very rude and irresponsible for your time and your money.
They charged me 5 $ for just printing one BW letter sized paper. Their Computer is quite slow and you cannot do anything but giving them your money for doing almost nothing after half an hour. I am never gonna go there anymore. I prefer drive 20 min to somewhere else instead of being charged by some impolite and irresponsible people.

Trying to be polite wording all this…
Walked in HAD TO FLAG DOWN SERVICE. Clearly did not want to deal with customers
went through their quoting had to ask for a box, and ask for it to be packed, and ask to check out.
$ 80 later im promised overnight service by 10am
I have no idea what happened however the reciepent of the package called me at noon no package, fedex stated they couldnt deliver it, planes and trucks were broken? Shouldnt this have bene communicated to customers?
I recieved horrible service all the way until i caleld the refund line. It was only positive experience in the whole shipping process. I would rather use the USPS if that gives you any indication of the service.

Wow! Im guessin that someone at FedEx read the recent reviews of this spot, because when i cruised over there the other day, the customer service was… dare i say… excellent!
I was greeted immediately and asked if i needed help with anything and the dude was super chill and helped me out makin a couple copies and was helpful in explaining the way the system is set up with the ridiculous prepaid cards.
$ 1.50/page to fax locally? Oh hell no! Lemme see… ah yes, a mere 4 blocks up the street is CalCopy, where i was able to not only support local biz, but send out a fax for more than 50% LESS dollars than at FedEx!
Note: The outside of this spot on the trolley line on C street is… hmmmm, one word description: FILTH.

Most of these places are the same. Self service copiers that also print. If you need a large document printed from your computer while traveling this is convenient and a lot cheaper than a hotel business center. Staff at this location are friendly and helpful, even with the self service machines. A big plus for this downtown location is that it’s open on weekends.

So my co-​worker and I popped by to print off some flyers for a work event. The first employee we spoke to told us that we would be helped in just a minute. Then she promptly forgot about us.
While the next guy actually did help us and got the flyers printed up, it still leaves a bad taste in my mouth.